In this episode of the RBL Impact Podcast, Darryl Wee, Managing Director of RBL for Asia Pacific, engages in a compelling conversation with David Udell, Group President of Hyatt Asia Pacific. The discussion explores Hyatt's five-year journey towards embracing agility, highlighting the importance of being outcome-focused and the value of cross-functional collaboration.

In a sector defined by precision, David shares how Hyatt has thoughtfully integrated agility into its culture, creating psychological safety for experimentation, encouraging creativity, and fostering continuous learning. He emphasizes the central role of care, Hyatt’s core value and purpose, as the foundation in enhancing agility and delivering exceptional guest experiences. Tune in to discover valuable lessons from Hyatt's evolution towards a more agile organization.

Coming Next: Episode 3: "Brand as Operating System" featuring special guests John Gardner and Jeff Gray—discover how aligning brand with operations and AI creates multi-dimensional competitive advantage.

Episode ID: 1000757460991

GUID: 4798b5d5-aada-4e9c-81cf-84cbaf14a9e2

Release Date: 26/03/2026, 14:19:54