Join Marc Rudkowski and Douglas Park as they dive into the world of Amazon Connect with special guest Jeremy Puent, Principal Specialised Solution Architect for Amazon Connect. Discover the latest innovations in contact center technology, explore the art of re-architecting for the cloud, and learn how consumption-based pricing is revolutionizing the industry. Whether you're a seasoned professional or new to the field, this episode is packed with insights and strategies to elevate your customer experience. Tune in for a thought-provoking discussion that challenges the status quo and inspires you to think bigger.

Amazon Connect Badges: https://aws.amazon.com/blogs/contact-center/elevate-your-amazon-connect-skills-with-specialty-training-badges/

Episode ID: 1000725664079

GUID: ac8f0c05-ff82-44f4-8a8c-fde3720da24f

Release Date: 09/09/2025, 11:59:59