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Insurance Unplugged with Lisa Wardlaw

Insurance Unplugged with Lisa Wardlaw

Lisa Wardlaw
Released: 2024-06-12
© Lisa Wardlaw
Insurance Unplugged with Lisa Wardlaw - QR Code
Free0%
31 Episodes
Audio
Listen on Apple Podcasts
Free0%
31 Episodes
Audio
Listen on Apple Podcasts
Released: 2024-06-12
© Lisa Wardlaw
Most Recent Episode
In the Hot Seat with Dev Ganguly

In the Hot Seat with Dev Ganguly

Time: 37:29
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Summary:
In this episode of Insurance Unplugged, Lisa Wardlaw interviews Dev Ganguly, Chief Operating Officer at Jackson, about the complexity of retirement products, the impact of AI on the insurance industry, and the importance of customer and advisor experience.
Dev emphasizes the need to focus on outside-in experience design, prioritize technology modernization, and enhance digital dexterity for all associates. He also advocates for a unified effort to drive change in the insurance industry.
Takeaways:
Focus on outside-in experience design for customers and advisors
Prioritize technology modernization and cybersecurity
Enhance digital dexterity for all associates
Unify efforts to drive change in the insurance industry
Chapters:
00:00 Introduction to Dev Ganguly and His Role at Jackson
02:21 Complexity of Retirement Products and Customer Experience
06:55 The Impact of AI on Customer Experience and Industry Transformation
Sound Bites:
"AI will impact the industry in the areas of automation, experience, and growth."
"Ownership of technology investments should move into different business areas."
"Be laser focused on the outside-in advisor and customer experience."
Keywords:
insurance, retirement products, AI, customer experience, advisor experience, technology modernization, digital dexterity, industry transformation
Episode ID: 1000658727982
GUID: 6883a7a9-c107-4d4f-a601-d6d4ae69c58b
Release Date: 12/06/2024, 09:31:00

Description

"Insurance Unplugged," offers a candid look behind the scenes of the insurance industry. Host Lisa Wardlaw brings a wealth of experience from numerous C-suite roles, including CFO, COO, CSO, and Chief Digital Officer within the insurance sector. She interviews C-suite guests about the real #nohype practical matters in insurance from applying AI to cutting through the fog on developing trends for the insurance industry at large.

Feed URL

https://anchor.fm/s/eb437290/podcast/rss

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