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The Customer Success Playbook

The Customer Success Playbook

Released: 2023-08-08
© 2023 The Customer Success Playbook
The Customer Success Playbook - QR Code
6 Episodes
Audio
Listen on Apple Podcasts
6 Episodes
Audio
Listen on Apple Podcasts
Released: 2023-08-08
© 2023 The Customer Success Playbook
Most Recent Episode
Customer Success Playbook Episode 6 - James Scott - Trends in Customer Success

Customer Success Playbook Episode 6 - James Scott - Trends in Customer Success

Time: 33:01
Get ready for a jam-packed episode with hosts Kevin Metzger and Roman Trebon as they dive into the transformation trends in customer success with expert James Scott! James brings the energy as he unpacks how digital CS is becoming essential for efficient scaling. 
The insights come rapid-fire as James explores slam dunk starting points like onboarding, leveraging data and AI to unlock new potential, and rallying the entire company around CS as "everyone's job". Learn how tying metrics across teams can drive real outcomes. 
We discuss the "Help Me" exercise that exposes gaps between what companies think they deliver and what customers really experience. James doubles down on why CS is getting hyper personalized thanks to improving data. 
Don't miss this episode of the customer success podcast.
Please Like, Comment, Share and Subscribe.
You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.
Episode ID: 1000623757800
GUID: Buzzsprout-13366250
Release Date: 08/08/2023, 09:30:00

Description

“The Customer Success Playbook” is a brand new podcast brought to you by Kevin Metzger &Roman Trebon. Join us as we dive into the world of customer success and bring you the latest insights, inspiration, and expertise from top leaders in the field. 
Whether you’re a seasoned professional or just starting in the industry, we aim to help you elevate your customer success game. We believe that meaningful conversations with industry experts allow us to stay focused on where the profession is headed and help us continue to learn and grow. 
At “The Customer Success Playbook,” we’re passionate about helping others and sharing our knowledge with the community. Join us on this journey and take your customer success game to the next level.

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