AboutTermsPrivacyContact
 
Updating
TheySaid: Real Strategies for Customer Success

TheySaid: Real Strategies for Customer Success

TheySaid
Released: 2022-08-02
© TheySaid
TheySaid: Real Strategies for Customer Success - QR Code
Free0%
95 Episodes
Audio
Listen on Apple Podcasts
Free0%
95 Episodes
Audio
Listen on Apple Podcasts
Released: 2022-08-02
© TheySaid
Most Recent Episode
Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features

Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features

Time: 30:26
Play
Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to design a comprehensive VOC program focusing on three objectives: Capture, Analyze, and Act. In this episode, Chad covers the highly effective VOC survey he helped implement, how to get executive team buy-in for a VOC program, and why it’s important to use VOC data to craft workarounds that don’t always include building new features.
Episode ID: 1000574698774
GUID: 309b9b1d-054a-4cf7-9a75-109039d23de3
Release Date: 02/08/2022, 03:37:57

Description

On this podcast, you’ll hear from forward-thinking leaders about the Customer Success strategies that matter most. Welcome to the no-fluff podcast for Customer Success. Powered by the team at TheySaid.

Feed URL

https://anchor.fm/s/d38d6818/podcast/rss

Apple Podcasts: Customer Reviews

2020-10-13

The best podcast for any company who wants to understand their customers

One of the best resource to learn what’s happening in the growing SAAS industry.It’s cover all the things related to customers success.Very helpful for all CS and CX Professionals.
bhaumik bhut