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Beauty and the Biz

Beauty and the Biz

Released: 2022-05-07
© Copyright 2020 Catherine Maley, MBA
Beauty and the Biz - QR Code
151 Episodes
Audio
Listen on Apple Podcasts
151 Episodes
Audio
Listen on Apple Podcasts
Released: 2022-05-07
© Copyright 2020 Catherine Maley, MBA
Most Recent Episode
How to Ethically Influence Patients

How to Ethically Influence Patients

Learn from Catherine's 40+ years as marketing and business advisor for top aesthetic practices around the world.
Time: 9:42
Hello and welcome to Beauty and the Biz where we talk about the business side of cosmetic surgery, and how to ethically influence patients.
We use influence all day, every day and may not even be aware of it.
For example,
You “encourage” your kids to act a certain way. You “urge” your family to choose the restaurant you like. You “butter up” your staff to inspire them to do their best. You most likely are also using influence when consulting with new prospective patients.
In this week’s Beauty and the Biz Podcast (link), I talk about how to ethically influence patients to help your would-be patients make a good decision so they get a good result and NOT regret going elsewhere for a “less than stellar” result that makes them feel worse about themselves.
Don’t worry. I’m not telling you to do any mind-bending tricks, but I am saying use everything you can to ethically and professionally be seen as the BEST CHOICE when you learn how to ethically influence patients.
Enjoy and I look forward to your feedback –
📲 P.S. If you’re thinking about making a change and could use a different perspective, let’s talk. Schedule a Free 30-Minute strategy call with me at: https://www.catherinemaley.com/apply/
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Transcript:
How to Ethically Influence Patients
Hello, and welcome to Beauty and the Biz where we talk about the business and marketing side of plastic surgery. I'm your host, Catherine Maley, author of Your Aesthetic Practice - What your patients, are saying as well as consultant to plastic surgeons, to get them more patients and more profits. Now, today's episode is called using influence to convert consultations (Ethically Influence Patients).
Now, here's the thing. You don't sell anyone on cosmetic rejuvenation and you can't force consumers to choose you. You can only offer your services to consumers who want to look and feel better. However, if you believe in yourself, it's your duty to Ethically Influence Patients them to make a good decision. So, they get a good result and not regret going elsewhere for a less than stellar result that makes them feel worse about them.
So, look at it this way, prospective patients are already interested in your services because they searched online. They found you, they called you and now they're visiting you. You didn't pull them in off the street. Right? So, in this week's podcast, I'm going to lay out ways to Ethically Influence Patients, to help them choose you over all the others.
Because even though patients have decided they want to make a change, that's only half the. Now they have to decide who they want to make that change with and who they feel a connection with and feel they will get a great result with, with the least amount of hassle and discomfort, by the way, the three biggest hurdles the patient has to overcome.
It's not just the money. It's the fear of rearranging their face, owned our body that day. They will get a good result as well as procrastination, which keeps them stuck in indecision. Now prospective cosmetic patients have most likely been thinking about this for years. So, it's just plain easier for them to continue to keep thinking about it than it is to actually do something about it.
That's why so many of the patients are emotional now. Oftentimes they have a life shift happening that has put a fire under them to act such as. And upcoming wedding graduation or reunion they're suddenly single or they're reentering the workforce or changing careers that puts them in an emotional state.
So, the more you understand the decision-making process, the better equipped
Episode ID: 1000559887960
GUID: 9d8f23c6-57c1-4ceb-9bb8-77cebee4b40b
Release Date: 07/05/2022, 08:11:42

Description

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level.
Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years.
Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80’s. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians.
With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups.
From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success.
With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others.
Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level.
Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.

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