Poor service
–
RD9zhehhdhe –
2024-03-16
Version 10.1.0
No network and poor service, unwanted VAS activated automatically which we dont know the use also.
Updating
±0
+5
iPhone Screenshots
iPad Screenshots
Description
Vi App is the ultimate one-stop-shop for all new & erstwhile Vi (Vodafone Idea) connections. Recharge on the go, pay bills, order a new SIM, listen to trending songs, set callertunes, watch the latest movies & live TV shows, play games, & prepare or apply for Jobs.
Prepaid Mobile Recharge
• Quick & Easy Online Mobile Recharge
• Spin the Wheel with Every Recharge & Win Assured Prizes. Unlimited Calling Plans, Data Plans, or ISD Plans
• Choose from Packs like Hero Unlimited or Super Hour/Day
• SonyLIV & Disney+ Hotstar Mobile Subscription Packs
• Easy No Cost EMI with Higher Validity Packs & 30/50 GB Extra Data
• Gift a Recharge as a “Special Thank you”
• Vi App Exclusive Recharge Offer:
o Get 2GB or 5GB Free Data
o 3-months of Disney+ Hotstar
Vi Max Postpaid
• Higher Benefits with Individual & Family Plan Options
• Unlimited Calls & 3000 SMS per month
• Unlimited Night Data from 12 AM to 6 AM
• 1-month Hungama Music Subscription in the Vi App
• Power of Choice (Based on Plan Value)
o OTT Subscriptions: Amazon Prime, Disney+ Hotstar, SonyLIV, Sun NXT
o Lifestyle Benefits: EazyDiner Coupons or EaseMyTrip Discounts
o 1 Year Norton 360 Mobile Security Cover
• Priority Customer Service
• Vi MiFi - Get your Portable Wi-Fi Router
• Promise to Pay: 48 Hours to Pay Due Bills, Enabling Continuous Plan Usage
Vi Games
• Games Across Categories such as eSports, Board Games, Cricket, etc.
ii. Play for Fun or Participate in Tournaments
• Make your Cricket Team & Play Along
• Win Coins & Redeem Vouchers
• Play “Game of the Day” to Win free Data
Vi Hungama Music
• 1-Month Ad-free Music for Vi Postpaid users (T&C Apply)
• Hungama Gold Subscription for Vi Users with Special Discounts
• Unlimited Song Downloads
• Music Videos, Podcasts, Live Radio
Vi Movies & TV
• Live TV Channels across Languages & Genres
• Additional OTT Benefits
• Special Live Darshan
Vi Jobs & Education
• Quickly Search Jobs & Fix Instant Interview Slots
• Prepare for Government Examinations with Mock Tests
• Speak English like a Pro with Free Live Classes
Callertunes
• Set Different Tunes for all your Callers in just a Click
• Profile Tunes: Select Duration/Language & Inform Callers of your Away Status
• Name Tunes: Greet Callers with your Name in the tune
Vi Travel
Book Flight Tickets with Zero Convenience Fee
Vi Utilities
• Quickly Pay Bills like Electricity, Water, etc., via the Vi App
• Book LPG Cylinder at Discounted Price
• Recharge FASTag
• Cashback Offers with UPI Payments
Vi Astrology
• Astrology Recharge Packs at 50% Discount
• Connect with Expert Astrologers
• Matchmaking: Reports with Compatibility Score
• Download Kundli: With Detailed Analysis & Predictions
• Plan Your Day Ahead with the Daily Horoscope
Vi Shop
• One Stop Shop for Hot Deals
• Offers on Entertainment, Food, Shopping, & Travel
DND
• Restrict Unwanted Messages with the Do Not Disturb Option
• Activate DND or Set Preferences with Partial DND
New Connection & MNP (Mobile Number Portability)
Upgrade to Vi for an Enjoyable Experience:
• VIP/Fancy Mobile Number
• Opt for Free Contactless 5G ready SIM Home Delivery
• Carry Forward Unused Vi Prepaid Validity while Switching to Vi Postpaid
REDX
• Fully Loaded with Benefits
• Vi Movies & TV (VIP) Access
• Complimentary Airport Lounge Access
• International Roaming pack
• Discounts on Booking Flights & Hotels Through Make My Trip
Vi Hero Unlimited
• Free Night Data from 12AM to 6AM
• Rollover Unused Weekly Data to Weekends
• Up to 2GB Backup Data Every Month with Data Delights Offer
International Roaming
Roaming Packs to Always Keep you Connected
Multiple Payment Options
Internet Banking, Credit/Debit Cards, Wallets & UPI Payments (Amazon Pay, GPay, PhonePe, Paytm)
Customer Care (Help & Support)
• Customer Care Numbers are 199 & 198 for any Assistance
• Stay Connected on WhatsApp & get Updates on Best Offers & Discounts
• Vic (Chat) for 24x7 Support
What's New in Version 10.2.1
With this latest app version you get enhanced user experience across Prepaid recharge and postpaid Add-on journeys.
Prepaid International roaming pack selection becomes much easier for users now.
Plus, Games section now gets curated as per your taste. So Play on..
Seller
Name
Vodafone Idea Limited
Information
Developer
Categories
Version
10.2.1
Size
143.2 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
4.5 (804,184 Ratings)
App Store: Customer Reviews
Idea
–
PhaniKumar1888 –
2024-03-16
Version 10.1.0
Poor network connection
Vi
–
vishu8028 –
2024-03-16
Version 10.1.0
Excellent respose by the app
Fast recharge and weekend data rollover
Worse service
–
Sri CM –
2024-03-14
Version 10.1.0
App is only for small service like recharge etc. other issues not resolved. Worse app
Mat lo VI sim
–
Bhuwanparihar22 –
2024-03-13
Version 10.1.0
Poor network
Week signals
Very slow Internet
Call drop
Inter not working everywhere
No range no Internet poor speech network fluctuations
–
roopk –
2024-03-13
Version 10.1.0
——————-
Don’t t buy Postpaid plan
–
true141210 –
2024-03-13
Version 10.1.0
I can’t use plan benefits,,its all about fake
Bad network
–
snahasish –
2024-03-12
Version 10.1.0
This is the worst service I have ever had in my life there is always signal issues in every place I visit not even my home I can surfe few minutes without Any disturbance did more then 20 complaints over 1 year but nothing has ever change the ping is always high and even the idea of Gaming is nightmare…. Worst service ever
WORST CUSTOMER SERVICE
–
Dswyatsh –
2024-03-11
Version 10.1.0
ON DATED 11 MARCH
I recharged through VI app through Google Pay, the recharge amount was debited from the bank but till now I have not received the recharge. WhatsApp customer care is also not responding properly.
Customer service
–
Dahiya ps –
2024-03-11
Version 10.1.0
I had an incredibly frustrating experience with the Vi app. Their service was unreliable, the customer care was unhelpful, and I encountered numerous technical glitches that made using the app a nightmare. Definitely not worth the hassle.
Too much internet problem
–
llSakinall –
2024-03-10
Version 10.1.0
Its been more than a month I’m facing internet connectivity issue, i called many times to customer care but no solution provided. I’m not able to browse or download etc at all especially after 9:00 pm. I tried with all setting adjustments n all, but doesn't work. They said that issue will be resolved before 29 feb well its 10 mar and the connection problem keeps getting worse instead of improving.
Poor service
–
Gakevslk –
2024-03-09
Version 10.1.0
It consumed lost of data in a day and the service of vi is very poor my 2 gb of data is finished in a hour without any downloads and im not use any other high data consuming app
Review
–
khatick –
2024-03-09
Version 10.1.0
Worst network always training to do frod with chor h sale apna and slry k focus h dusre ka private nub ka advantage utha k fayda le re h never ever trust VI
App not opening. Crashing immediately
–
rmd40 –
2024-03-07
Version 10.1.0
App not opening. Crashing immediately
Bad
–
Pinadasarli –
2024-03-07
Version 10.1.0
Very bad experience…5 not sporting
Not helping at all
–
Gokullll –
2024-03-07
Version 10.1.0
Not helping and no way to reach customer care
Service Really Bad
–
jcisidngj –
2024-03-07
Version 10.1.0
Even after paying the bills net is really slow network always not clear on phone or when given hotspot
Update of app
–
llljnmsmndn –
2024-03-06
Version 10.1.0
Every time you open the app for bill payment the update pops up. This is so irritating… please control your urge for sending us updates
Worst Decision
–
P00ja2010 –
2024-03-06
Version 10.1.0
Really bad network
Totally bakvas
Worst customer care in the world. Please don’t go for VI.
–
Rao👑 –
2024-03-06
Version 10.1.0
I’ve been trying every way possible to connect with your customer care. Tried your chat support which is handled by your dumb AI, tried your 199, tried your 198, toll free numbers too! There’s just no option in the IVR to connect to your Customer service team! How??? Just how do I connect? Isn’t this the most important option that you guys should keep easily available? The most important thing is just not there! Worst!!! Just way too frustrated with VI. Huge mistake guys, don’t go for their sim.
Bhot bakwas hai Vodafone ke networks
–
Misti2518 –
2024-03-05
I wish negative ratings hoti ! To m pkka negative ratings deti bhot bakwas services hai Vodafone ki isse acha hoga ki aap Airtel mai port karao ya Airtel ki sim lo
Vodafone ke kahi bhi signals Nhi aate hai
koi bhul kar bhi mt lena Vodafone ki sim
BHOT BAKAWAS HAI VODAFONE KE NETWORKS
not gud vodafone conection bad app 1 hrs loading ⛔️
–
pookottumpadam –
2024-03-05
Version 10.1.0
no 4g net work my area
Great service
–
zafar zuberi –
2024-03-05
Version 10.0.1
Good experience
Discount
–
amit Tirthani –
2024-03-05
Version 8.33
Didn’t got discount of rs.50/- as shown before recharging
Sim deactivated
–
Yogitapadole –
2024-03-04
Version 8.12
Is Mumbai circle and others Maharashtra circle don’t show’s each other system sim no?
My sim got deactivated under Tapcop and when I reached out to Vodafone center in out of Mumbai they are saying this is not Vodafone series so I have to change this number after using for 10 years with Vodafone postpaid. Is it worthy? I m disappointed because I’m suffering in this whole situation 😡
Worst Network
–
Shree B Panchal –
2024-03-02
Third Class Company with 0% network satisfaction
Service issue and knowledge issues
–
ranjeet konfhalkar –
2024-03-02
It just a one month I convert me and my family no in to postpaid and One of the worst service ever I see
Less knowledge in one month I pay 500/- rs extra total bad communication from Vi staff
Fix the bugs
–
I lost my money. –
2024-03-01
Hi
fix the bugs.
Not working properly.
Showing some errors when buy prepaid sim.
Post paid sim location verified
–
ddineshhk143 –
2024-03-01
Iam purchase fancy number cost 8k back end team my location verified
Why is the rules
Iam not apply any loan or credit card
Tatti
–
Shejr0016289 –
2024-02-29
This is totally tatti app and tatti network
Not able to receive OTP for login
–
Amrut Pattankude –
2024-02-29
Login is not feasible
Worst service and expensive recharge packs
–
Gaurav Thawali –
2024-02-28
sends stupid advertising sms late night everyday to disturb Also the call details sms and flash messages are irritating and can’t be controlled by user. Need several improvements Third class service. App is deliberately designed to confuse consumers. Doesn’t show appropriate last date of recharge. Further calling customer care is gamble, don’t know when you will get option to speak customer care executive instead of senseless ivr. Further worst DND service ever.!! Want to port, kindly support that at least.!!
Worst service.
–
vijaykodli –
2024-02-28
Worst network in history network. Continuous spamming of their own sms. I’m putting to other network.
Very bad customer care services
–
narola piyush –
2024-02-28
Customer care executive recive call but no speak any words 3-4 minit after they cut the call with out any conversion !
No proper guidelines for customer problem very bad experienc with vi customer care services
Worst network after merging with Idea.
–
Praju03 –
2024-02-28
I hav been experiencing very poor network in my area.
Internet is not working as expected.
Network issue ??????
–
Usmaan.Armaan –
2024-02-27
This is a worst so call network ????
never go to Vodafone network guys
I had to port all my 22 numbers of my family just because of this stupid network
Recharge
–
Zakuzi sam –
2024-02-27
It’s help me to recharge easy
Poor service
–
Pranit279 –
2024-02-26
Do not buy vi sim Iam frustrated
Hate the card vi cheap worst
Poor data connectivity
–
JaeeJoshi –
2024-02-26
Network issue is the common problem and if the problem starts it continues for minimum 2-3 days! Thinking of changing the network soon
👌
–
surya 786 –
2024-02-25
Nice
Slow speed
–
UMR Vipin –
2024-02-25
Need improvement
Caller tune
–
Absrath –
2024-02-25
Caller tune songs is not good , try to be better songs option and all songs available..
Old payment not reflected so paid again
–
Vicky999o –
2024-02-24
Terrible
misleading customer with international packs
–
VU2YAP –
2024-02-23
Misleading customers with various packs that I am told don’t exist !!
vodapone
–
97165358 –
2024-02-22
bhai 5G kab kar rahe ho buss itna bta do
Worst service
–
Rxmpszt –
2024-02-22
Talked to 3-4 executive and none helpful !
Paid more than 5 lac to them but still no support !
Never buy coda phone sim !
Voice over reminder call
–
Vodafone 12345 –
2024-02-22
Voice over call for bill reminder starts tooo early that one gets fed up of it as a result actual payment gets delayed
Worst Network
–
Diahyu –
2024-02-22
Very worst service and network.
Very poor coverage
–
Mitu Mita –
2024-02-22
Vi network is very poor in Nagercoil-rural, Tamil Nadu. No use of offering data packs. Most call get disconnected while talking.
Stupid company VI
–
Chintu10Jain –
2024-02-22
When we go to the app and recharge our data pack, they are reducing benefits and showing us every plans, ones we done recharge then after they(VI) increase data benefit in there data plans. Sach a very stupid things that they are doing for there costumers. Sach a stupid company VI.
Vi store owner abusing the power with playing my service
–
viIndian –
2023-12-03
contaced a vi store lady in chennai for num porting. a service guy came from main branch chennai. he told prepaid is possible and it took 1 week to port. Then i used without any issue for some 1r2 weeks. Then the vi store lady called and asked my ph num and i lost my network soon after talking to her. from the she is playing on n off. I contacted customer care they told they r helpless and i have to visit store. When first i called her she told only postpaid is possible but main branch service guy told u can take whatever u want. Even customer care guys r useless that is the system going with it. Birla, voda n govt of india which has stake r running this kind of gunda company. Its been 4 weeks now still she is playing on n off my service. This is how they r torturing for being their customer with my money. I found no way i can complain on her. The store is Vi kottivakkam chennai
Fraud with my recharge
–
Sachin Chaudharyyy –
2023-10-07
First of all, hello to you, my name is Sachin and I am using Vi SIM card, since last month I was enjoying its facility very well, so I ported the SIM from Jio to Vi, my recharge ended on 3rd October, I Also checked the offer - Rs 239 for 1.5GB/day 28 days validity. This morning when I recharged, I was not given this offer but they gave me another offer which charged Rs 239 for 1 GB/day for 24 days. I have called the customer twice since morning but I am not hearing anything even though I have the offer available on my number for the last 4 days. I was checking and the customer care people say that you have not checked my offer. VI team or company people are requested to please not do anything that will affect the common people, also i attached Screenshot of same offer also available now. I humble request to team please take action againstthis issue, Vi users Thankyou.
Pathetic Business Conducting Model
–
Nikita Sheth –
2023-09-26
I cannot give worse rating than this. I have been a loyal vodafone costumer for 15 years now and due to some consistent network issues, I tried porting to other network. When my other porting was in progress I received a call from vodafone agent to forward the message saying I want to keep this number as it is. I did the same and next moment my porting request got cancelled. I lost 900 Rs. that I had recharged my ported SIM for. Seriously this people are conducting lousy business and don’t deserve people’s loyalty to them. Disgusted at this attempt for theirs. Keep up the dirty way of doing your business. No one cared when my SIM was dead literally since a year due to bad network but as soon as I gave porting request they were concerned for my issues.
Extremely Disappointing
–
thewtaji –
2023-07-23
The Vi app has been nothing short of a frustrating experience for me. From the moment I started using it, the data connection has been abysmally slow, making even simple tasks feel like a Herculean challenge. It's unbelievable that it performs worse than a 2G network in this day and age.
To add to the misery, their customer support is an absolute nightmare. I encountered an issue with my connection, and despite numerous attempts to contact them through the app and other means, I received no response whatsoever. It's infuriating to be left hanging without any assistance or even a basic acknowledgment of the problem.
Furthermore, all the customer support numbers provided by Vi were non-functional, making it virtually impossible to reach anyone for help. It's inconceivable that a reputed company could maintain such a pathetic level of service, leaving customers stranded and helpless.
I had hoped that the Vi app would be a convenient way to manage my connection and resolve issues, but it turned out to be a complete disaster. With the extremely poor data connection and non-existent customer support, I regret choosing Vi as my service provider.
Save yourself the frustration and choose your network wisely.
Feedback
–
Iqbalkhan –
2022-12-24
I am your customer from day one, it’s same even this date. Dear Customer, 4445 is the one time password for your login on BOT. Please do not share it with anyone. Expires in 3 min.
This E-Mail (including any attachments) may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be construed unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or may contain viruses. Vodafone Idea Limited does not accept any liability for any errors, omissions, viruses or computer shutdown (s) or any kind of disruption/denial of services if any experienced by any recipient as a result of this e-mail.
App is still overheating my phone (Now fixed)
–
itsmesree –
2022-10-31
Almost an year ago, I reported an issue that the app is overheating my iPhone 12 Mini and draining its battery like crazy. I have to force-close the app to bring the phone’s temperature back to normal. Despite the multiple updates the app has received over time, I’m surprised that this specific issue hasn’t been fixed yet. Its a shame coz it’s a great app with a really nice UI. Please look into it so I can actually use it.
UPDATE: Thank you guys for taking my feedback into consideration. My phone doesn’t overheat anymore. Appreciate your effort.
Benefits being reduced every month
–
Nona7011 –
2022-08-18
I really don't understand how you could increase the rates and decrease the benefits every other second week. A week before I saw something at a price but a later when it was my recharge day, it was increased.
Then the recharge had 3 GB data in it but this time you have 2Gb only on that price.
I have a wifi so don’t need too much data but just for maps and notifications when outside. But there is no such way to have enough data on right price.
I understand that it’s your choice to sell your service at what price but you can’t forget that unemployment has rapidly increased in India in past few years and how can someone afford such changes.
Please look into it as your are losing your market. I m not sure when but these insist me to switch the carrier.
Pathetic service
–
pattri2389 –
2022-08-08
I had to port all the numbers of my family to VI as I wasn’t getting good signal for the previous network operator. Everything seemed to be in perfect condition but to my horror the things went from good to bad in just a day. The networks for both the mobile numbers of my family were scraped off stating a reason for non payment of previous operator’s outstanding amount. I had already cleared the pending dues ( well that’s how technically you can port to new operator) but nonetheless I sent the payment receipt to VI as well. I had to write 40 emails and they responded to none. Once you call them on their helpline numbers they act funny and hang up on you. My mother was sick and I couldn’t speak to her and neither could she speak to anyone on phone as both the numbers were shut off by these guys. This was the condition when they already received the payment a month ago and that too this wasn’t their payment. They are sheer pathetic When it comes to resolving your issues and they don’t even bother to reply to your emails. There’s a reason why this company isn’t worth any praises as they don’t deserve one. Better don’t get yourself into trouble and opt for their network instead find someone better who would actually do a good job than these losers.
International roaming did not work 9 hours after landing in Canada
–
Shaify –
2022-05-22
Chatted with ur agents on chat and he escalated to his senior mr varun . I am a lady minus a ph connection as my roaming didn’t start ( despite doing all manual procedure suggested by agent ) and i am told to wait till Tuesday 6 pm ie 2 days for the matter to get resolved by technical team . I am told if u r unable to use the service u can get the money refunded and not get in bill but he failed to understand that more than the money its the active phone connection i need at this point of time in a 3rd country .
Disappointed and hence called the international roaming so i can buy a local sim and atleast start calling my people back home and be connected with my people here . I wish my problem was understood and a swift action was taken but the agent rather ended the chat .
Worst app
–
Aniket9 –
2022-05-21
One the worst app and the worst service providers, they promised me a speed of 4g with 10 gb data for ₹349 as I was switching over to Airtel but the speed I m getting is 30 kbps download and 1gbps upload , i have made 20 complaints and no one has bothered to resolve it , infact the app is suggesting me plan which will cost me ₹499 and I will get 5gb data so that means I have to pay ₹150 more and cut down my 5gb data so that means instead of 10 gb data I will get 5gb data, how ridiculous is it , I will suggest indian governments should ban Vodafone and fine them so much that they should understand the customers inconvenience . Please give option to rate in negative.
From postpaid to pre paid
–
O N Sharma –
2022-03-27
My number was changed from pre paid to post paid when my number stopped working during October last year due some reasons. I was assured that i could change to pre paid connection after 4 months After four months i had approached for change to pre paid connection on March 8 this year I was called to the Vi office on 22 march . I approached the office at sector 20 panchkula. panchkula office asked me to go to sector 11 panchkula . At sector 11 on 26 march I was asked to come on 1 st april for the same. Is in not a humiliation for the customer to move from one place to another ? I feel quite disturbed. Please do the needful to resume my number to pre paid connection. Also please advise on the issue. Thanks O N Sharma
Network issue
–
jeetsinghjazz –
2022-03-25
Worst service provider. When we go fo porting then customer care calls and gives special offers. But when we call for offers they reply sorry no offer. I dont understand that how offers came after porting message. I have complained many times for network issue and internet speed. They just raise complaint and they never called back or send sms regarding that your issue is resolved pr not. Just a sms comes your issue resolved. Same had happened with me many times. Now iam trying to register complaint through vi chat , when i click on register complaint it takes me to app store and vi app comes again and secondly it shows ur number is not recharged. I have screen recording. Iam going to port my 3 numbers to airtel. Airtel network and internet speed is better. If we are paying for 4G speed why we get 3G speed and when i asked customer executive that if ur charging for 4g why u give 3g. Will u give compensation for the time wasted and my loss in my work due to internet speed. The reply was sorry sir. Highly not recommend to my colleagues dont trust vi.
Horrible experience with VI
–
amitsh728 –
2022-01-09
I have been a Vodafone customer for more then 5 years now. Sadly, their tactics to extort money from their customers have finally forced me to move on to another carrier.
How they extort money?
They offer unlimited plans (even call them truly unlimited - 28GB Data/calls/messges/etc). BUT, that's not the case, every time you want to send a message to bank or call 1860 numbers, they say that it's premium rate number and charge you 3 Rupees per min or per sms (that’s not the case with JIO by the way, with my jio, I can call any premium number and I don’t have to do any talk-time recharge). So you have to do additions recharge for talk-time. Then, they randomly deduct money saying that you just sent an sms or you just subscribed to a caller tune, at 3 AM in might, when you were asleep. When you called them, they ask you to remove and insert the sim, with no idea on what that would do.
The app provides no info on how to raise these issues. Customer service are literally a bunch of people who don’t know what they are doing.
I used to have great experience with Vodafone, sadly, they are no longer a reliable company. My suggestion for all customers, if you are facing similar issues (one of my friend had similar issues with VI), port your number. VI is a sinking ship, their app shows that, and they will take their customer down with them.
Don’t Join VI!
–
TomKorasik –
2021-11-29
I know this is not the right place but if there is anyone coming here confused whether to join VI let me tell you-DON’T. Stop right there. If the connectivity was a little better I could have called it pathetic. My wife and I ported to VI this Feb and recharged for a year - biggest mistake. We paid nearly 5000 and not able to make a proper call. I even mailed requesting for a refund but in vain(I know that is not possible). Anyway, the frustration of being not able to make calls or not having proper data connectivity when required has driven us nuts. So much so that we are even thinking of porting out even though we have nearly half year left in our subscription. I have nothing against VI. I was a long time Vodafone user and loved the seamless connectivity back then. I just wish the we got what we paid for.
Sim issue
–
sim issue –
2021-11-07
It’s always sad times with me using your network as my medium of communication. What’s beats my understanding is I always raise the complaints and it’s coming to alsmost a year. It’s like am always not being told the truth as to my number is always suspended. I have actually lost count of the number of times my account has been suspended and it’s regrettable and unfortunate that even now it’s suspended. Whenever I raise the issue it’s rectified provisionally for a few days /less than a week and it resurfaces. As a customer I regret choosing Vodaphone as my medium of communication in India and am loosing trust in it. With this situation am going through, My international colleagues I collaborate with for studies and relations diplomatically have witnessed the stress am going am sure this is not a good review. As way forward, Am requesting that my issue is resolved with all due respect
VI VI VI VI AAAA TOGETHERNESS IS A WONDERFUL THING, VODAFONE AND IDEA ARE NOW. TOGETHER FOR TOMORROW
–
vibinvb –
2021-09-05
Worst and pathetic network provider, since 1.5 yrs they are not able resolve their network issues. Especially call drops and poor internet is their specialty, being a continued 7yr post paid customer this is my experience from past 2yrs. Each time i raise a port request i will immediately get follow ups and back to back calls for convincing me to stay back. And this what they say each time “SIR YOU BEING A VALUABLE CUSTOMER FOR VI FROM PAST 7 YEARS, WE WILL ESCALATE IT TO HIGHER AUTHORITY TO SORT THE ISSUES IN 3 WORKING DAYS(WHICH NEVER EVER HAPPENED FROM PAST 1.5 YEARS).” So far if they had escalated may it might have reached now on the CEOs desk, hopefully Mr. Ravinder Takkar will sort this at the earliest 😂🤣😆
So far wonderful experience if anybody wants avail this exclusive offer{call drop facility, slow internet} please port your number to VI or get a new sim card right away.
I forgot to mention one thing, let’s say incase u give a port request they will also give you awesome discounts on your bill.
No internet only calls
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KKumar123 –
2021-06-25
From the last 2 months the internet service was too bad. For that the complaint in pending for resolution. Now as per you Customer support officer my location is not covered adequately. I am amazed to see that I am living in a city still you are not able to provide atleast limited internet services where there are wonderful internet services like Jio which I am using as of now. Now the situation is that I lose complete internet services of VI. I don’t know what your backend team did but after her text message I lost internet completely. Tell me will you reimburse my amount as I am not able to use your services. I have post graduate online exam tomorrow which is very critical also I am so worried how can I attend office online. You guys are torturing me from last 2 months. My request you to please provide limited internet services for some time. Will try my best soon will switch the operator.
Worst network ever !! They are a scam !!
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Ramya M U –
2021-06-01
I was an iDEA customer prior to the merge and after merging it has been a disaster. The network is now very weak and even now it shows 4G the connectivity is very poor. Now for the past 3 days it shows “no service”. Tried rebooting the phone, changed the device a couple of times but it still shows “no service”. The lockdown made it difficult for me to reach out to resolve this issue. It’s been a disaster and it has affected my work very badly. Now today when i reached out to a service center they said that it has been happening a lot now and that we need to change the SIM card and get a new one and it also comes with an extra charge !!
This is atrocious !! So just because you merged now all your loyal customer have to pay so that you guys can rebrand ??! This is highly inconvenient and i wish to report this matter. My rating is NO STAR AT ALL !!
A HIGHLY DISSATISFIED CUSTOMER.
Help & support & chatting with V! Executive option has to improve
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Prasanta KR Nath –
2021-05-20
I have recently ported my call number from Airtel, thinking V! May have better network strength & internet speed. But it proven me wrong. There are a lot of cranky details during call & internet speed is also not satisfactory level.
When i tried using V! application to clam my benefits, I couldn’t succeed. The clam button doesn’t react. Tried solving this issue through chatting with V! Executive, But couldn’t find any relevant option to choose & connect to a human. The IVR was just keep sending me the same details, even when I typed push a different query.
Nowadays banking sector are uses voice commands for customer self verification. The IVR detects what you say & react with the correct answer.
V! Please update your application. A good animation can’t solve a query/complaint. Keep minimal animation to make easy to understand for common people & expand access to each small query/complaint in the application, which will reduce your human efforts too.
Please avoid
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AshokSP2013 –
2021-04-08
I have been a Vi erstwhile Vodafone erstwhile Hutch erstwhile Orange for past 17 years and ever since they merged with Idea, the network reception in my home deteriorated.
I am neither able to make a single call properly nor receive any signal. Data signal shows 2G. Made many complaints but to no avail. Tried to port out twice but they convinced me they will fix the connection issues during both the times. Finally made up my mind and thought to switch to another provider who has very good signal in my area.
The moment I put out the request there was a barrage of calls from Vodafone at least 30 to 40 calls in less than two days. Its unbelievable how insensitive they are toward what the customer says and continues to beg to retain them. Every Half an hour I would get a call begging to retain. Vodafone must learn to respect the customers decision especially when they are running into losses and when most customers are working from home. They keep asking me what is the issue without looking into the call logs from before. Expect me to explain the same issue all the 30-40 the times they call me. Worst way to Try to retain a customer. Good bye forever Vodafone. You deserve it.
The worst app that can be
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Jijotomy –
2021-02-03
Pathetic level of customer service at the new Vi company is never reflected better anywhere else than in this App. It requires you to authenticate almost two times a week. Once you move past the stupid animation which, btw, reflects the customers own mindset of a trapped animal, it loads up the home page which six out of ten times will fail to load your information. You can’t do much in the app other than recharge. It doesn’t show your recharge history. Doesn’t give option to look at your call records. There are some 20 odd menu items but most of them don’t work.
I hate the app but am forced to use since there’s no other way to use my coupons. They made sure people can’t login into their website. Everyone needs to use the stupid app now. Every time I use the app, I’m reminded of the designers’ and developers’ parents. Pray all of them RIP.
Well, I decided not to be a trapped animal no more. I’m switching to Airtel.
Lol
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Venkatesh102 –
2021-01-26
I heard that VodafoneIdea Migrated, I thought this will rock, And Even expected that it will reach higher than Airtel and Jio, This is the perfect review after using 2Months, People Who thought like me Don’t get cheated By this Network Again. If I leave my Hometown then I won’t get signals, it says No service untill I reach a new hometown or city, These VI services are Not enhanced in villages, Poor Coverage. I give 0 rating for Network, coming back to Caller tunes, I’ve ported my Airtel to VodafoneIdea thinking that this Will be the best network than Airtel, But No, Airtel is 100% Better than VodafoneIdea. As I cannot set caller tune, and due to poor network coverage From VI, and VI App crashes all the time in IOS, Feeling Guilty that I simply ported to VI. Airtel is best and far better than VI, I’ll wait for 1 more month To Solve this issues from VI, if I cannot set caller tune after 1 month then I will directly tear this SIM card and suggest my neighbours not to buy this service.
Hope VI will work Good this time
Security and Technical Issue
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Nar indra –
2021-01-11
In my bill of 5 Oct to 4 Nov 20 there are a total of 406 SMSs. I have sent only about 10 SMSs. It shows about 195 SMSs sent within 2 mins to the same number on 24 Oct where as only one SMS was sent. Like wise on other dates and again on 3 Nov it shows about 180+ SMSs in about 2 mins. My complaints are not being taken seriously and I get a routine reply that matter has been investigated and the back end team says the SMSs have been sent from my number. I even made the local Vi store manager talk to the number concerned who informed the manager that only one SMS was received. Pathetic investigation. No system of RCA (Root Cause Analysis) in the company
Not able to login after update the App
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IA76 –
2020-12-26
Whenever I am receiving any update , i started facing problem of login. From last few weeks I am continuously trying to login but not receiving any OTP. This really become nightmare for customers who were there on Vodafone and using Vodafone App.
The browser support for individual prepaid customer login is already been revoked and only depend on Vi App, which is giving hard time. This seems Vodafone don’t want to retain there customer anymore and specially customer like me who is associated from last 10+ years. If this continue I have to think to port myself to some other operator.
Had become bad to worst
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tna24 –
2020-11-26
I have been using vodaphone from past 30yrs with its network I have never faced any issues from the time it has merged with idea the quality has dropped drastically..no proper network calls get disconnected, no internet usage..I am really given up on vodaphone have written so many mails but the team is least bothered to call and understand the issue as a customer I am facing..if this is how the performance is going to be that day is no far when people will switch to other service provider..please take these reviews seriously and action on it at the earliest
Fluctuations over all
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Hemnath Chandrasekaran –
2020-11-14
To be honest, I’ve been in this network right from beginning even before Vodafone. The real problem here is tower fluctuations which I’ve made N number of complaints & E-Sim features .
More or less very less data compared to the others & hidden charges .
I’m quite surprised @ what time I may quit this network is just a puzzle as of now . They really need to improve the tower frequency as for every calls I need to come out of the place & making it . If still this continues then I’ve to end the long running relationship.
Not fastest .. but slowest internet
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psychoathit –
2020-11-04
I am facing this problem from last few days .. Internet speed is soo slow that google takes almost 2 min to load and sometimes it shows no internet .. I tried troubleshoot in the app which is almost useless .. sometimes it shows ping website and it doesn’t even tell how to fix it .. and sometimes it tells me everything is fine .. tried calling the customer care but it had no effect .. and also from yesterday even my calls started to drop.. and today I received a sms saying it has the fastest internet in Maharashtra XD..last month I used to have like 5 mbps speed on same speed but now its like 2 kbps.. all my 4 gb net goes in vain and i feel so bad for wasting my money on such network .. I will see for some days and probably shift to other service provider
Plan changed even though I have not requested
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claryrod –
2020-10-28
Totally disappointed with Vidafone now Vi.
Yday I made a call to check that in view if the name change from Vodafone to Vi if I need to change bank auto pay instructions. I was told no, it is automatically taken care of.
Today I was shocked to receive a msg that my plan has been changed from 399 to 499 although I have not requested for the same. They informed that in their record it shows a msg request recd. I am currently in Australia & my Sim is not in my mobile as I am using an Australian sim. How come a request msg received by Vi. Operator then asked to insert Indian sim and make a change request. It’s ridiculous.
Poor service to No service
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basubaranwal –
2020-10-21
The decision of Idea to merge with the Vodafone may have benefitted both the companies but it has come as a rude shock to the customers of Idea and a customer like me who has started with Spice. There is no network and there is difficulty in calling as well receiving calls. My friends tell me that your phone remains switched off or you are not in the network as I have never switched off my phone. There is always a problem of Internet as most of the time, I have to rely on the WiFi. While using the internet, your phone hangs up due to the lack of internet connection and when you approach the distributors, they say the Company is not listening to their complaints. I am totally fed up and if it continues, I will go to a different service provider as I have virtually been left without a phone. Now they do not allow my review saying No nick name available.
Hopeless VI
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Makarand Pathak –
2020-10-20
I have been a customer of Idea for over 26 years. Ever since it had been merged with Vodaphone; The service has become intolerably useless. No single call gets connected without a call drop for more than half a dozen times. Range blackout, very low data transfer and what not; No one to hear you; The most efficient service offered is sending Bill Reminders, at times, dont get surprised if you receive a Bill Reminder Text, even before you get Bill. I was been a VIP customer with IDEA and now I feel as if I am a beggar with VI. I am seriously thinking to shift now. Enough is Enough!
Extremely weak 4G
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KP K –
2020-10-19
The internet connection was always towards the weaker side in Kerala. However, it has become much worse recently and I am always forced to resort to my wifi. The amount I pay for Internet is an absolute waste because mostly it always shows “E”. How is a person supposed to rely on such a network especially when it’s non functional at the most critical times. Further, it refuses to load anything on my desktop browser when connected to hotspot. I have had to disconnect important video calls multiple times in one sitting because of the weak connection. Many a times, the call dropped on its own. The Carrier service ought to resolve this problem as soon as possible since everyone is dependent on internet for their work in the ongoing pandemic. What is the point in sticking to your deficient services when my alternate connection is always better.
Unsolicited calls & irritating promos smses
–
improve servie –
2020-10-12
Hi, gtgs of the day
I am extremely upset and disappointed as your staff and gallery staff together have failed to provide solutions on the subject issues
8 weeks have passed with standard template based narratives
4 deadlines have breached
Your twitter handlers are away on a long holiday or missing
I don’t find any responses from them these days
THIS IS SYSTEM FAILURE IN TOTO
NOT A SINGLE DAY HAS PASSED WITHOUT PINPRICKS
Though the numbers have reduced , it’s not contained
Also duly note: WhatsApp items doesn’t address or provide solution for the subject issue
Also I put even Vi , I put in the same basket
The reason because, as my item is not covered, it keeps on mentioning , oops and and keeps on repeating, waste of time
Hence, it’s not a complete solution.
My money, my tariff plan, my privacy, my precious time and I PAY and HENCE, should not be subjected to be abused / abused by any service provider, whomsoever it may be
Looking for solution
WHY CAN’T YOU BLOCK THOSE NUMBERS
WHAT’s PREVENTING FROM IT
I suppose due to frustration and disappointment , I have escalated the matter to nodal officer as other staff members have failed to address the issue and also stopped responding despite 8 weeks interaction.
Thanks
M R Rao
Very worst Service provider
–
Rsenjil –
2020-10-07
I am using Vodafone for more than 8 years , recently the service by them is very worst.
I was using prepaid connection, from last 8 months I am facing serious issue of outgoing calls and outgoing SMS, kept trying customer care , the worst scenario here is the customer care person will attend the call and he will not speak or disconnect in between or abruptly disconnect the call or give some false commitments or sometimes even false information also.
They just want to disconnect the call for that moment was their intention.
Later I started sending DM thru Twitter then they started reacting but that also was in vain.
This was happening from last March onwards. I was in a situation not able to send PORTING message to port my sim to other service provider.
Later I checked with the store and got a new prepaid sim that too did not work, again I went to the same store and they told me to change to postpaid , then I felt somehow to come out of this Vodafone service , so i decided to change to postpaid.
After changing to postpaid my previous issue was solved w.r.t calls and SMS, but they are charging me some VAS charges without my knowledge and when calling CC they say we don’t have the facility to check for what VAS it was charged and I requested them to book a complaint that too they say they don’t family.
Main balance Devi toon
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HSN mumbai –
2020-10-04
I had made a new recharge of 599 for 84 days my old main balance of 209 just got deducted, on asking the same on customer care I was told that due to slow network speed its not reflected on the app it will be updated later agin when I called they said the amt of 209 is adjust for data usage from 12:00 mid night to 1:00 am , then I spoke to their senior he too couldn’t solve n revert my main balance saying they can not do that, so my request to all new user of Vodaphone idea to better choose a good network rather than Vi which is looting their customers of their balance etc
Hi
–
hudsrgskl –
2020-09-28
My name is shawn williams and I am using Vodafone idea from last one year and I pay all my postpaid bills on time which is 600₹ every month and I want to said that it is one of the worst mobile network company that I am using the reason behind it is that I leave on the first floor of my apartment and by room is the first room near to my balcony and I do not get the network coverage at all inside my first room only every time when someone tries to call me they always get to hear that the number that you are trying to call is not reachable or switch off I have called more then 50 times to the customer service number and they always says that sir we have full connectivity at your area which is Uttam Nagar and then later they say that our network team will get in touch with you with in 48 hours but till now no have called me and I am still waiting for the call and because of the network coverage issue I was not able to receive a very important call from my bank for some verification so I will not suggest anyone to use this network and I will also file a legal complain against the company as well very soon
Network issues
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russiar7 –
2020-09-20
Last few months I am facing network problems and internet problems, having 4G network but, speed is worst, even 2 G supposed to be better then I am getting. I registered my complain on costumer care several time and every time they say to me
Billing issue
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mumbaicaji –
2020-09-18
I had taken Corporate addon plan for 20 GB for ₹100 and wanted to stop it at the beginning of the next cycle as I wanted it for one month only
The option for cancelling was not there. I called them and they agreed to cancel it. I saw on the app that I had to pay ₹599 for the ₹499 plan plus ₹100 for corporate plan and I started writing mails to them to see that I am not charged for the same. They deleted the 20GB but they did not remove the addon amount
I got it in writing from them that they will not Charge the amount and now when I got the new bill it was there and they say it cannot be undone now
I also had a similar experience of data of 20GB just being wiped out in a month and they said that I used it in one day and I keep a track as my usage never goes more than 2-4 GB every day and that also max 4GB once in a while
I have saying it again that I will be porting out if VI
Very bad experience
–
Anibh –
2020-09-17
may u post my review or not but still i m willing to express my experience with vodafone
i m a corporate user with 9 CUG Connections of vodafone since 5 years but have a very worst experience with its services especially with the network, in the beginning i was promised to to serve with 3G networkbut got it very late and after getting 3G network we could enjoy the fruit for at least an year and a half after that no network very bad network sometime no network at all, lodged complain no of times but the complaints use to close by the company itself automatically without any service, n recently after i got fed up i tried to port out to other network
then also i was rejected no of times for unmatched authorised signatory or some other reason, emailed to the customer care and still suffeing with the issues
Worst ever applications of Vodafone
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Parag Pandya –
2020-09-09
Hey Vodafone!!!
Let me honestly tell you that this application version which you have made is completely scrapped.
it is worst ever application which you have created because first of all the performance of application is pathetic secondly there is no option where I can see that my pending outstanding bill amount where I can pay directly there is no such options available, this app is of no use this application is completely scrap application, your previous application was much much much more better than this.
Previous application was giving crystal clear clarity on show many points which you have not covered here secondly the graphical user interface is also pathetic of this application, previous one was better than this.
It looks like V and I integration has put V into much more trouble.
Network drop issue
–
gautham123 –
2020-04-26
It become pathetic to see the Vodafone signal issues nowadays , since Hutch day I am having this no, never get so embarrassed in those days , now network only 2 or 3bar max, 4G is worst than this , sometime I realise that why I am paying for this with no service at all, certain areas in India the network range is just zero, never had this issues in the past, was one of the good network service provider, now today’s scenario- you call someone either the caller can’t hear nor I do, hence irritation and frustration is the outcome, and this has already started since last one year or so, 4G connection is the worst , now time has to come port somewhere else, Just Hopeless, Paying price for nothing .
Charged Rs301 extra
–
Yasir Majid –
2020-03-15
I did my circle change from Jk to Karnataka, And all my previous payment details were deleted from the App and wen I got the bill I was charged Rs301 extra after checking with helpless customer care who told its from your previous bill . Firstly you can’t do port changing unless customer clears the previous bill . I was told the customer by Rep at Vodafone store so hence it paid my bill using my debit card at Vodafone store itself and by the way that time I still had few days left for bill payment but I paid it in advance because I couldn’t have done circle change which was told my Vodafone Rep . I have raised my concern to Vodafone . Sent them my bill payment and transaction details but still no help , Worst and Bad customer service from Vodafone . I am a Vodafone customer from more than 10 years . Big SHAME to VODAFONE FOR POOR AND UNPROFESSIONAL CUSTOMER SERVICE
Lot of inconvenience during international roaming and customer service
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miss bhatia –
2019-11-12
I am using Vodaphone no since 10 years but since last 2 years I am using international roaming every alternate month they charge randomly even after activation of schemes and when you go for resolving the issues they don’t respond back even after you chasing them from your end and without resolving they disconnect the service So as a customer you have no options left. Even when you go to area office senior people give number that we will resolve but after a day even they don’t pick up and don’t respond ( nehrunagar branch Mr ankur ) in saying that outside India people and world really give customer service , on that I receive the answer which was least expected from senior people who are sitting for customer service is “ that’s why we don’t operate outside India ‘ this is absolutely pathetic I now not even want to be with Vodaphone customer this is not acceptable at all
This is very upsetting
Roaming package
–
DSidhva –
2019-11-10
When I visited Europe between 31st Aug and 17th Sep’19, I had availed of your 5999/- roaming package . This never worked for the first 3 days despite calls to Vodafone. A response will be provided within 24 hours is the constant message I received from your Customer Care. Fed up I spent money to visit a Vodafone store in Berlin. The lady there initially said she could not do anything as the package was not bought in Europe. On my pleading she tried something on my phone for about 15 minutes and thankfully the roaming facility became operational. This happened without any help from Customer Care. I paid the full bill on my return but honestly Vodafone needs to refund part of the amount charged .
The worstest of worst app
–
Pandurang21 –
2019-10-29
What can I say... such a huge service provider having very worst APP is a deadly combination. I have already given my feedback... plz plz vodafone work on your IT department.
Now here is the actual problem I have faced so far. When i try to open the app it takes hell amount of time to open sometimes it breaks. I have missed 2/3 billing cycles only because I couldn’t pay the money on time through the app. I didn’t understand whether your clients data is way more important than swiss banking account. Thats why may be this slowness is introduced as a feature.
I have upgraded from last 3-4 major versions but no luck. I have payed 3 times penalties just because of this magic slowness as a feature we have in your app.
Secondly this app it is not user friendly.
Kindly consider this feedback on priority and work on it. I am using corporate plans of vodafone from last 7 years. I don’t want to lose the good relationship so I urge you to work on it on high priority and make the app fast and user friendly.
Bugs in the App
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mynampati Suresh –
2018-11-23
I am not understand how apple team accepted this application which is not meeting apple policies. The issue is there is button to upgrade your paln. When user click on that button then there should be a confirmation message to upgrade and should provide the terms and conditions for change. I clicked unfortunately on that button by hoping that after that they display more details but without any confirmation they taken my request to change plan and due to this I lost 98GB of my data pack in my previous plan. This very ridiculous and customer care people saying they will not revert the same and u lost that data pack. Such a big big in the application , I am wondering how apple team given approval for this app. Normally if any financial apps without customer acceptance should not be taken
Worst Everything..Literally
–
Rohit@1435 –
2018-07-07
First the app has lot bugs and been there for quite sometime now. Doesn’t properly reflect your bill and takes lot of time to load. Start up’s do a better job than these multinationals these days.
Second, Their customer service is terrible. No proper communication and they want you to go to store which if want to, why would I call them in the first place.
Third, Their plans are not transparent like jio. Different people are sold different plans based on their paying capacity I guess. Till we keep paying they are ok with the plan we use. If we decide to port then they will give you a very good offer and u realise you are fooled paying so much extra all these times.
And they are very late in getting 4G until like last month.
Overall it looks like a sinking ship and may be idea merger can fix it fast.
Recent update has login issues
–
Sandy_Verma –
2018-06-12
After the recent update it is not allowing me to login. It takes me to the login page and when I click on "send otp" button it throws an error that "sorry we are facing some technical error".
Overall I have also observed that there is no easy complaint registration mechanism on this app. Complaints registration for some common issues related to network, billing etc should be on a single click rather than giving chat option which is useless as people don't have time to type and wait for your executive to respond.
Worst user experience where nothing works
–
Debabrata Acharya –
2018-06-08
I have no idea what Vodafone is trying to achieve here with such an awful user experience from the app. Too much animations and overlays for absolutely nothing. Replace the person on the team whoever is deciding the UI/UX. Every time I open the app, I have to click on “continue to app”. What is wrong with you people? This is your idea of developing an app? So many useless animations and complexities within the app for absolutely no reason. I cannot do anything from the app. Bill payments, usage statistics, plan details - nothing works. It always gets stuck on the loading screen.
Here’s a tip: learn app UI/UX from the new Airtel app. They have a really clean and sleek interface. Your app animations and interactions feel very much bloated and purposeless. Fire your UI/UX lead and hire a new one. And learn from the most popular apps how an app should look and feel.
Worst network
–
frustated by vodafone –
2018-05-20
Vodafone has become one of the worst networks available in Maharashtra!!! No capable of providing 4G services and call drops are so common that sometimes i feel embarrassed to even call my clients!! I had paid the bill on 11th May 2018 and Vodafone non stopped harassed with nonstop pre recorded voice message that my payment has bern due, after this i made payment once again and still took time to reflect in my account and later got to know that i have paid bill twice the generated because of scrappy system of company and when i asked for refund customer care asks me to get my money on once again to the other customer care... call drops / call failure’s are common even ur on a main street/road.. 4G is no use as to open this app and write a review it took me 7 minutes!! I am done with this service and wish to port in next billing cycle!!!
New Update is Bad
–
Dr C S Sharma –
2017-12-31
The update has brought a problem . I had registered four mobile numbers three of which are in my name and one in one of my family members . I used to follow the usage etc of these numbers on my mobile device. After the update these numbers have vanished and updated version is not allowing their re-registration. When I try to do this a message flashes “these are in secondary list”. But this list is nowhere to be found. Not even in Your Account. Chat with support also stated look into My Account tab. There is no My Account tab. We can see only Your Account. No one is there to resolve this issue. Secondly, every time we open the app , we have to face their announcements regarding their products. Why must we made to suffer these. Just because we are using VODAFONE APP.