App not working in IPhone
–
behchoddooo –
2024-04-07
Version 11.2.3
App just not installing at all
Updating
iPhone Screenshots
iPad Screenshots
Description
Introducing the enhanced HDFC Bank MobileBanking App, your one-stop solution to a seamless and secure banking experience. Experience the convenience of doing 150+ transactions through our MobileBanking app. Download now for effortless banking, fund transfers, card management, loans, investments, and many more.
- Instant Access:
Experience hassle-free logins via biometric options and a 4-digit login PIN, ensuring the security of your accounts.
- Effortless Transactions:
Make quick transfers using UPI, ensuring real-time fund transfer. Safeguard your account with the ability to block debit services against fraud.
- Banking Simplified:
Get a consolidated view of your account balances, fixed/recurring deposits, credit card bills, and utility bills—all in one dashboard.
- Deposits Made Easy:
Book FDs and RDs effortlessly with just a tap, providing a smart way to save money anytime, anywhere.
- Manage Cards Seamlessly:
Easily apply for credit cards, pay bills, manage cards limits, including blocking or hotlisting lost or stolen cards—all conveniently accessible from one place.
- Investment Tracking:
Track & manage your investments, demat account and effortlessly engage in mutual funds transactions.
- Bill Payments On-the-Go:
Pay utility bills, DTH, electricity, gas and mobile bills instantly. Set up automated monthly payments for added convenience.
- Quick Money Transfers:
Transfer funds effortlessly between HDFC Bank accounts or other accounts via IMPS, UPI, NEFT and various payment methods.
- Security Enhancements:
Your financial security is our top priority. We are continually enhancing the security features for the safety of your account and transactions. With Device Registration for login from a single trusted device and RASP (Runtime Application Security Protection), we protect you from frauds involving remote control apps, data leakage, and screen mirroring.
We have an enhanced layer of security known as Mobile Number Verification. This feature ensures access to your MobileBanking App only through devices with the SIM card of your bank-registered mobile number, significantly boosting protection against cyber fraud and enhancing your account's security.
Please Note, you need to -
• Ensure the SIM card of your bank-registered mobile number is in your Mobile device.
• Maintain an active SMS subscription for mobile number verification.
• Have your Debit Card details or NetBanking password ready for one-time verification.
- Smart Features:
• One Touch Share: Share payment receipts effortlessly.
• Set Up Favorites: Simplify frequent transactions by setting up favorites.
• EVA ChatBot Support: Chat with EVA for instant query resolution—accepts both text and voice inputs.
- Additional Services:
Download e-TDS certificates, Apply for Loans, Recharge & Buy FAS Tag, Savings Accounts, Credit Cards, Buy Insurance & Forex Cards.
- Download Now & #BankTheWayYouLive:
Continuous app updates and upgrades ensure you have the latest features.
Important Disclosures:
By downloading the HDFC Bank MobileBanking App:
*you consent to the installation of this app and its future updates and upgrades. You can withdraw your consent at any time by deleting the app from your device,
*you are agreeing and providing consent to have read and understood the privacy notice of HDFC Bank. To know more about the privacy notice, please click here.
https://www.hdfcbank.com/aboutus/terms_conditions/privacy.htm
What's New in Version 11.2.3
-Mobile Number Verification: Added protection and enhanced security on your MobileBanking App with Mobile Number Verification. Access your account only from the device that has SIM Card of your registered mobile number with the bank, boosting defense against cyber threats.
-Secure UPI: Enhanced measures for added security.
-Instantly access the Home Loan & Digital Rupee Apps directly from the login screen & unlock exclusive offers by clicking on the Offers icon.
Update now !
Seller
Information
Developer
Version
11.2.3
Size
219.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Arabic, Chinese, Danish, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese
App Store: Customer Ratings
All Versions
3.9 (73,943 Ratings)
App Store: Customer Reviews
Sme menu don’t work post upgrade
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reshsaran –
2024-04-07
Version 11.2.3
Some menu don’t work at all , just keep clicking , but it doesn’t open up , It is very frustrating
Worst decision to sim compulsory
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Sagar_SRD –
2024-04-07
Version 11.2.3
Now days security is most important in financials, and reading msg from inbox is much easier for fraudulent so people like me who aware this don’t use sim card in smart phone and use mobile banking application but this hdfc feature ( sim compulsive )will not allow us to use the app. Several things are need to learn for HDFC Software Development Team or Cyber Consultant…
Not Working
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Roshan748 –
2024-04-07
Version 11.2.3
Not working in iPhone 12 pro ios version 17.4.1
Not able to login
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kuberjha –
2024-04-07
Version 11.2.3
Can’t login, app says “you’re already registered with quick access pin for another device” this is my device since 2 years and I’ve been login in with same mobile since that time. After the new update, can’t login.
Various options not working in new update
–
Maanbahda –
2024-04-07
Version 11.2.3
A lot of options are not working in new update. For example, pay option not working, all other options from list are not working.
Unable to login after new update
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Mechchamp –
2024-04-06
Version 11.2.3
The new update requires a message to be sent via registered mobile number, but despite numerous attempts the app is not able to send messages. All other phone settings are ok. Very poorly managed app
Not able to verify my number
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CA Mahendra –
2024-04-06
Version 11.2.3
I am unable to verify the mobile as the message is not getting delivered. I am facing this issue since the update came. Lot of trouble I am facing with this app as unable to access it
Unable to even login to app after upgrade to 11.2.3 ver
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Hema M U –
2024-04-06
Version 11.2.3
Post update to app unable to login and stuck on welcome to HDFC now screen..
I understand it was an enhanced security upgrade but not letting even the actual customer login is heights!! 🤷🏻♀️
Please do a proper production validation before pushing for a force upgrade.. 🫤
Doesn’t load Balance or Card Details
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arunk1729 –
2024-04-06
Version 11.2.3
It spins indefinitely in the amounts section in the home page. And when I go to Pay->Cards section, it shows “Sorry, something went wrong! Please try again.”. This is happening since last 2 months. As though it is using Kafka or RabbitMQ or other message queues for getting data. APIs would have had a shorter timeout.
Not able to use now in UAE
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V SAMAD –
2024-04-06
Version 11.2.3
I deleted the app because presently not able to use in UAE.
It’s asks device authentication but message sending gets failed.
So now I am not using it
Worst banking app
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Nikhil parvani’s –
2024-04-06
Version 11.2.3
This app requires a lot of updations HDFC should invest in their mobile app this is not user friendly just learn from kotak bank
Bad upgrade
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Dipesh r thakkar –
2024-04-06
Version 11.2.3
It is not showing all cust ids linked with my mobile no
NEFT transactions not working in HDFC iOS app
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AashuShri –
2024-04-06
Version 11.2.3
I m iOS user , and almost last one year using hdfc app , when I m trying to transfer money using NEFT way , (tried with 5 different bank also ) always giving same error ie: invalid IFSC code (beneficiary) , even I delete beneficiary and added again but still issue persist, and I also tried to uninstall and reinstall app as well but lo luck
Due to this issue only IMPS working and each and every transaction they are charging 5.90 rs
If beneficiary’s IFSC code is not valid then how I m able to add beneficiary
Seems some issue in your app or something else pls do check and fix it
Unstable
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conchshells –
2024-04-06
Version 11.2.3
It’s way behind compared to other apps in the market in terms of basic ux. Features don’t work, prompts aren’t handled efficiently.
Robbers
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Rathore0506 –
2024-04-06
Version 11.2.3
If any one is trying to take loan from hdfc don’t take bcz they are robber they will take the amount from your account without you consent more then the loan amount my amount was 8500 and they took 11899 rs without my consent, my friends told me that this bank is robber but i can see what they are doing i am going to consumer court and social media to tell the people that how this hdfc work and as soon as possible my loan will be close i will block this account and in future i will never recommend any one.
CAN'T USE MULTIPLE USER ID AS THEY SHOW.
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H.HUSSAIN. –
2024-04-06
Version 11.2.3
YES IM ABLE TO CREATE 2 USER ID BUT CAN'T ACCESS THE 2ND ONE ITS JUST WASTING TIME WITH THIS APP.
Too many Ads?
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chandureddivari –
2024-04-06
Version 11.2.3
I keep getting a popup at bottom and doesn’t go away till I close it EVERYTIME and on EVERY PAGE. This is a banking app and not some random game app to aggressively push banners.
Worst app
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Lily sow –
2024-04-06
Version 11.2.3
Worst netbanking app , every time I try to open this app it shows last session was terminated please login after 5mins but it’ll take atleast 15 mins or more than that to open the app again it’s not really convenient to use this one .
Worst update
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HP7717 –
2024-04-06
Version 11.2.3
Not able to verify it shows message sending failed every time
Most buggiest banking app
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mohammedsofiyaan –
2024-04-06
Version 11.2.3
Face id login always doesn’t works, same in previous version & with no surprise same issue in current version, Not sure what QA team is testing before release of the application when basic scenario of login itself is not working.
Not able to download
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Professor Jayara –
2024-04-05
Version 11.2.3
Well i have already downloaded this app, when i try to update the same through app store, i am unable to do so and downloading circle is moving n moving continuously….
Please help (i have tried both mobile network as well as wifi connection)
So Old UI and not inclusive
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The endless hobby –
2024-04-05
Version 11.2.3
HDFC banking app is so backward compare to its fellow banks you can’t control your cards from this app
3rd class app just like their 3rd class netbankikg
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MK_iN –
2024-04-05
Version 11.2.3
Both net banking and apps are useless. I don't know if their developers and business users use their brains or survive on the goodwill initially created. More the Fyers are passing, worsening the service; net banking and apps suck badly.
Don't open any account or operate. You will burn a lot of calories and bang your head on the wall.
The first task on my list is to close the accounts
Unable to open from my iPad
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Dr N .Faizan –
2024-04-05
Version 11.2.3
With the introduction of so called mobile verification feature..I am unable to login from my iPad…
Worst banking app & customer service
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Ankit1012 –
2024-04-05
Version 11.2.3
Very slow application. Every time customer service tell you to do the task via mobile but app is very laggy and slow. Anything happens it takes 2-3 days to resolve.
Have some shame, don’t act like spammy apps
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sqchingul –
2024-04-05
Version 11.2.3
Do you guys lost your mind, you are showing lots off spammy adds while user is doing payment transaction.
And its the height to redirect users out off app to other links without clicking on anything.
I mean have some shame, you are an banking app, not a p**n app or site to behave like this
Worst app ever
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Manikanta kota –
2024-04-05
Version 11.2.3
Worst app ever…..
Verification is failing
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Hdf_naresh –
2024-04-05
Version 11.2.3
Hi ,
After updating the app , the verification is failing the sms is not delivering , but I have valid sms pack iam able send the sms to others also, please check this issue and let me know
iPad app WiFi only asking for SIM card.
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Average user ia –
2024-04-05
Version 11.2.3
Who the hell came up with such terrible check in the name of security
Yukkkkk
Hdfc going back to Stone Age.
App does not work over WiFi network
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DaCoolLopez –
2024-04-05
Version 11.2.3
The app needs to be reconfigured to work on home WiFi network as well. I tried accessing the app on my home network but got an error message which indicated I’m in a low network area 🤔 (150MB connection). I switched to mobile data and could connect via 4G. This is a problem for me (possibly other customers too), as I use only WiFi when home. It would be helpful if you could fix this for use on phones, else I’ll have to delete the App and work off browsers (hoping there won’t be a WiFi issue there too).
Unable to login to app
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Amsarthakm –
2024-04-05
Version 11.2.3
Since the new update and new SMS verification feature to login, i am unable to login to the app because it doesn’t verifies and the message doesn’t go through even the SMS pack is active. I have raised multiple tickets for this issue with you guys but no solution yet. Worst Worst Worst support experience.
Pathetic experience
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Neel domadia –
2024-04-04
Not able to do mobile verification
Dont work for NRI
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tushar1000 –
2024-04-04
Version 11.2.3
I have NRE account. This new app is not working. I cant login in the app. Horrible experiencw with HDFC bank
Only Credit Card users Can’t use this App
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Soumyadarshan Kar –
2024-04-04
No App developed by HDFC Bank for Credit Card users without Savings Account.
Not able to login
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roymfa –
2024-04-04
Iam not able to login to app because of sms error
login problem..mobile verification failed
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Surya1987suni –
2024-04-04
Login facing many times updated version…Too much failure mobile verification…I don’t know why issue is not resolved..many customers facing issue
Not user friendly
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basu0007 –
2024-04-04
After updating I am able to log in only as user 1 . How to login as user 2 and user 3
It is frustrating
Doesn't help
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bdhhusaajkuyrevmooygwvv –
2024-04-04
App won't work properly, most of the time it gets hung, features are not working properly, not user friendly.
Terrible update
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Xmasterblue1 –
2024-04-04
They made a decent app terrible with the latest update. Been trying to verify the mobile no. ( NRI) but the process fails every time - making the app literally trash. You can’t login without the completing this verification at first!
App not working post latest update
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Srikanth 29 –
2024-04-04
This update with mobile number verification is failed to get verified with my registered mobile number. Tried many times but no luck.
Home Screen Not Loading
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Nitzvh –
2024-04-04
Upon logging home screen not loading at all
Need to navigate to other screen and then come back to see the details
Worst
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Mohil_Soni –
2024-04-04
It's the largest private bank in India and yet they have the worst app. Totally bad UI, most of the functions are hard to find, takes eternity to load.
Not great for multiple accounts
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PravirSethi123 –
2024-04-04
If you have multiple CRNs, in the previous version you could use FaceID/ biometrics to login on the main one, but had to use a password for the other. (In Kotak for example you can have faceID as login for different CRNs). In the latest version it doesn’t show any option to login with another CRN. This is making a bad situation worse…
App crash on iPhone 7
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ameyashiurkar –
2024-04-03
iOS version 13.6.1 after update
Face ID not working in IPhone 11
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Regprad –
2024-04-03
After latest update Face ID is not working. And got the message from HDFC saying my account is locked even after single login though facid
Binding device is bad idea
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Ram SP –
2024-04-03
Binding device for the app is a bad idea and I stopped using the app due to this. I have my sim in another phone and don’t want app to be used in that phone. How will I manage. Really like killing the app’s usability. Bad move by HDFC.
App not working
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asnaik@123 –
2024-04-03
Not able to log into app
Device not sending verification sms
Kindly update
Not able to update latest version
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Chandraj maurya –
2024-04-03
I trying to update my version but isn’t happening it’s just rounding the circular in-process but updating from last 30 min
Bad service
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true indian kamboj –
2024-04-03
Can’t even not opening anything only home page after update app not working proper
Best app, using since 4 years
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Alok krishna Singh –
2024-02-03
I have been using hdfc mobile banking app since more than 4 years. It works with Face ID and pin effortlessly. All features and facilities like FD , RD etc are available and I have used to deposit. Works instantly and flawlessly. I am maintaining a good balance and never faced any issue, in fact I am using other bank apps as well, but I found this one as most convenient navigation and use friendly GUI. I don’t know why so many negative reviews are there but I am very happy with hdfc. I would suggest users who may be facing minor issues like Face ID etc, please delete and re-register your app.
A great banking application and banking service
–
Manab Kotal –
2023-12-22
HDFC Bank and its mobile banking application provide a commendable banking experience. The app's user-friendly interface allows for easy navigation, making transactions and managing accounts straightforward. The robust security features instill confidence in users, ensuring the safety of their financial information. The real-time updates on account balances and transactions enhance financial awareness. HDFC Bank's customer service is often responsive and efficient, addressing concerns promptly. The application's seamless integration with various banking services, from bill payments to fund transfers, adds to its convenience. While occasional technical glitches may arise, the overall experience with HDFC Bank and its banking app is reliable and contributes to a hassle-free banking journey.
Overall app is good but found a bug
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Raja Raghavan –
2023-06-29
I tried to upgrade my debit card through this app. First time when I submitted the request the app closed unfortunately and I dint get any acknowledgment. Second time when I tried to submit, I got the popup as submitted successfully. But no text message or email acknowledgment, however now the problem is the system has taken both my request and forwarded which resulted in two new debit card issued for the same account. If a popup error message stating as “Already debit card upgrade request submitted and in process please wait” would have avoided this type of scenario. Hope this review reaches the correct team to look into this matter.
Great experience except certain privacy gaps
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kgsivan –
2023-03-25
Recently moved to HDFC., and happy with overall net banking and app experience. Being long term user of Citi and ICICI, I see majority of the features are at par, some ahead too. However I didn’t like one thing is , the moment you login to the app it displays full balance, which should have been avoided or at least customizable for user.(refer second screenshot of the app where balance is displayed)
I haven’t seen such gap i any other banking app. Either there is an option in the summary/landing page to show the balance else it never shows until it navigate. It is a 5 star from me once it is fixed
Best Banking services
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Horizon Safari –
2023-03-21
HDFC Bank is best in Products and customer services. That is why it is best. Mobile app is good too. But, app requires lots of improvement. Obviously can not compare with net banking.
I have also read reviews about Axis Bank on app store. And found customers are not happy with the services being provided by Axis Bank. Be it a app or other banking services. Go and check on app store. Customers are really crying with the charges and kind of services being provided by Axis Bank. If Bank’s products and customers services are not good what is the use of app.
Personal details are selling
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sangs19 –
2023-01-19
I’m using hdfc bank for more than 5 years I’m recently getting more no of calls for getting credit card loan and other loans even after attending 15 calls per day I’m tired of saying don’t wish to get loans I use to get daily around 5 calls from different agents also I told them to mention in their database that I’m interested anymore still getting finally calls stopped later I’m getting calls from other banks I asked them how did u got my number they said they got it from HDFC bank which is such horrible one I never expected tis statement and also I mailed to support@hdfcbank
Their is no more response from their end but they can call u multiple time for loans ng will happen incase of queries u raise
Inconvenience for premature closure of fixed deposit.
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G. C. pandey –
2022-12-30
It is permissible to open fixed deposit in joint names through this app, but it is not permissible to close fixed deposit in joint names prematurely through this app and not even through online banking and all the joint account holders are required to visit HDFC Bank branch for this purpose. In case any one account holder is critically ill and hospitalised in CCU or ICU and money is urgently required for paying the medical bills of the hospital, how can the money be withdrawn prematurely? This is a harassment by HDFC Bank, which is is not being done by any other bank. This is an extremely discouraging problem for opening fixed deposits in HDFC Bank.
Below Average App
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Rizzu03 –
2022-11-09
This hdfc mobile banking app is a below a average aap in comparison with Citibank app. HDFC app lacks big time on security features like card lock and unlock facilities i.e one can unlock the card only when the transaction is made and keep it locked and secured other times, limiting online, point of sale and ATM transactions to certain amount etc. All these features aren’t available but Citibank app has it. I had my own hdfc credit card hacked and cheated for 2 lac rupees and I could do nothing proactively. The app developer should think about this seriously and develop some security features. Just being number one private bank is not enough if you are not giving priority to security in this cyber fraud times.
De-register issue
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kittyjatt58 –
2022-11-01
I was using the app from many years but never faced such issue. Now whenever i opens the app after 24-48 hrs the app shows you have been de-registered from this device so you have to register again. And while registering again it shows that you are already registered on some other device. So do you wanna de-register from old device. I dont understand what the hell is this every time before going to open app i have to do the same registeration process of 4-5 mints. And then only able to use the features. And even my credit card is not showing in the app as it says i dont have any credit card instead i am using Dinners card of HDFC. Totally disappointed with this. Hope it will be sorted out as facing the issue from last 2-3 months only
Stupidest Update! Lame team,developers etc.
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Gourav Soni Films –
2022-09-16
Since the latest update, mobile app has turned into a web page and it’s a no more mobile app. It asks to check ☑️ t&c and then, this so called updated app asks us to download the app from App store. C’mon this is height of incompetence. Kids are handling this app’s development & management? This is unbelievable. On the top
Of that, you guys are not rectifying it after so many days, whereas you guys would have slapped yourself for this blunder very next moment when you got to know!
Either developers are incompetent or they are from some other bank and they want customers of HDFC to run away and get other banks on board. Anyways! HDFC! get some brains and send update asap so that this trash can again turn into a mobile app. And please, if you can’t do anything don’t send any update, you guys go and do something else.
Don’t update without doing proper testing
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Deepanraj Maraimani –
2022-09-12
Don’t update your update without doing any proper testing or development . Automatically updated and got signed out and my screen is stuck in the welcome page itself . And can’t able to click the terms and conditions to log in . Whenever I try to click it keep says please click the terms and conditions and proceed and nearby to the tick mark you kept the click here button for more details . Being a designer I Want to slap your UI and UX team for this . Such a dumb people working on this project . Even the government banks do the app very good here you are private bank still you do very bad in developing the app . Shame on your development and design team or hire me for the design. Stop wasting customers time with the pathetic updates.
Worse banking app ever
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The Time Traveller 777 –
2022-09-09
The app is one of the most buggiest banking apps I’ve come across. From auto-resetting passwords, auto logging off, to terrible UI decisions, it’s designed to make customer’s life difficult. Despite it, I’ve been managing to use it somehow and usually when I open the app, I’m asking for the password with my customer ID already keyed in.
Today, I opened the app and it asked me to accept T&C. I scrolled down and then pressed the tick to accept terms, yet it kept asking me to accept terms first which didn’t make sense. In the end, I found a hyperlink within the terms which needs to be clicked to visit a website with another set of terms and conditions, return back to the app and then tick the terms for it to work. This is a prime example of how NOT to build UI. This is designed to make customer’s life difficult ag every step.
On accepting terms, it is asking me to register my device for extra security. I keyed in my customer ID and phone number and I’m presented with some error to visit my profile page and select login methods—except I’m currently in logged out state so I cannot visit this profile page. So now, no matter what I do, I cannot login. It’s just a garbage app. Hope the reverted back to the previous version which atleast worked.
Keeps failing to login. Don’t use for payments.
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Kiran Kumar Malluri –
2022-07-28
Keeps failing to login. Don’t use for payments. This app is slow. May be because it tries to load the web pages directly from the web. Login fails exactly when u need to do an urgent payment. It complains “session not ended properly” The help and support page is a joke. UPI options are buried deep inside. Does not give notification when there is a payment request. You have to touch the screen even after signed up for touchid. MMID Payment options are displayed but the customer care mentioned the it is not supported. Does not show the limits when choosing payment mode.
Worst service
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glad india –
2022-05-29
I would like to bring notice that .. I am using this hdfc for almost 5yrs .. there is a option minimum account balance maintain .. if not they charge penalty of 450 to 500 for rural which attracts on quarterly basis.. how come this rule I don’t understand .. beacuce what is the problem if we maintain.. bank provide service and they earn money out of it . They ask customers to open account .. for all middle class this issue is there .. we earn money .. even 100 rs going from bank very bad .. I hate this hdfc bank .. maintain an amount of 2500 rs why that rule or they controlling customers .. are friendly to customer .. bank charges with estimates brings they more deduction from customers .. they earn lot .. why people can’t sue this bank .. very worst really
Imdtly implements
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vikas9177 –
2022-02-23
Hi team Request you to add a column Actually i purchase two product from hdfc debit emi card one from online and another from store… From online I purchased the product i can see the details in all but I purchased the product from store I can’t see the product details in app i can see only from net banking It’s getting defaults to us that open the met banking and check the CD product request you to add the separate column in app so that we can the loan details of CD products Thanking your
Improvements needed.
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Fork User –
2021-11-09
There are way too many improvements needed to ease the app experience. The only thing that’s usable in the app is checking balance and statement. Otherwise Features like setting a new pin to your debit card/credit card, the UI is not very smooth it’s kinda robotic UI. Mainly and majorly when we open the app once and close it and try to open it again within a minute the app gives error saying Your session is still active or Your session was not closed…. which is very inconvenient for such a gigantic banking&financing company. Many more features can be added to the App please have a look around for the possible addition that can be done. I really don’t want to eliminate my account on basis of User experience.
UI look and feel + Ads
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Davin Sijo –
2021-10-07
We believe HDFC is a premium bank. So please maintain the quality and standard that you offer with your mobile banking. UI will take us to a 90’s old dull/washed out clutter experience. An inadvertent closing of the app won't let us in for another 10-15 mins , it varies. Next, substandard experience is with Ads . There are ads plastered throughout. Though these Ads are of HDFC products, it’s not pleasant to have it displayed anywhere in the UI. The displayed ad is preventing the normal usage experience. We have to close the ad to view the full page. Create a separate section for your Ads, products and promotion. Will access if we wish to do so. Also make the UI a little more intuitive, crisp and simple in terms of controls, functions & experience. This will make the end user like us more comfortable in using the app.
Disappointed
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TheRealDc31 –
2021-07-07
This thing is slow and complicated. I can understand that the app needs protection and some kind of privacy too, but why at the cost of designing? Even I’m a developer and I can understand what all can be changed and what can’t be. And I assure you this, that this app needs a lot of rework. For example: Heres a simple usecase - I want to get the statement for past 8 months from today. Do you know how complex that is to get from this app? So many buttons and menus clicks and everything. UI and Ux needs a lot of work guys..
I suggest you change the layout of the menus as well since clubbing so many things within one heading can be misleading for several customers. For example - Funds transfer is under the menu cards. What logic is that?
Seriously disappointed from the devs and the architect of this app. Needs a lot of rework!
Outdated and Unimpressive
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zacksoft_real –
2021-06-13
1. Use biometrics of the phone to login to the app, don’t make us type pin or password. Use pin only when performing transaction operation. 2. Provide all the banking features in the app. Learn from KOTAK’s app. User can do almost anything in their app. HDFC app is limited in features. 3. Make your app’s user interface ‘intuitive’ and user friendly. Even government bank’s apps are more intuitive than yours. Take a cue from ICICI/Kotak/SBI and make an intuitive interface.
4. The app is also buggy. After payment of credit card bill, the app’s credit card section still shouldn’t show as amount ‘due’ or ‘outstanding’ This creates confusion. Although the payment is recorded in the server , but the display still says ‘bill outstanding/due’.
Pathetic experience
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ENQ_299 –
2021-03-12
The user experience of App is so pathetic most of the time functions doesn’t work and navigation is so complex. Also, the login process is so outdated, no option of Face ID login neither a quick pin access. Why the hell are you taking 24 hours for Third Party Transfer registrarion? Pther Banks are allowing to Transfer on immediate basis and you are asking users to first go through a lengthy form just to register for Third Party Transfer which doesn’t make any sense. And even after doing that you restrict user for 24 hours to be eligible to make a payment. This is worse than a Govt. Bank. The Banking Apps should be quick and users should be able to transact within minutes. Other private banks apps are doing this job pretty well. No idea why HDFC is not improving and still self imposing as No. 1 Bank of India, if you really are then give your customers the best banking experience through your App at least. I would rate HDFC as the worst private bank of India.
Worst User Interface
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WalchandChougule –
2021-03-11
Very bad interface, whenever you get logged out automatically, you cannot log in immediately because it says “your session was terminated and try after sometime “ what if i have urgency of payment etc. No other app does this, the old app was perfect. This app doesn’t load properly on ios takes time to load. All features are not covered like other apps. Because we don’t have any other option we have to use this. But this app Needs a serious revamp.
*Addition :
Guys we use this app for banking, we transact money through this app, we are in rush why on the earth do you people have to put advertising pop ups, come on are you serious ?? You using the banking app for advertisement, that is cheap and very bad user experience, many times the transaction buttons or the amount hides below the advertisement.
So Please stop this cheap stunt and be professional
Gets my job done but annoyed by forced ads
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Ab. . . –
2020-10-25
I am sure that this application is still a work in progress and will include more features from conventional net banking in near future, however, I am particularly annoyed by forced ads. I believe I should get a preference option where I can set if I want to see these ads. Seeing offers on my bank’s app on a relatively small screen should be my preference. Taking a star out due to this. I’ll revise the stars to five if this features is added to app preferences.
Apart from this, I really like this app.
Features update
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Agent479 –
2020-09-28
I would like to tell you that certain features don’t work properly , like when you open FD in deposits and check interest rate then app immediately crashes and it close down , then when you open it again you have to re-enter your password , but due to some technical fault the earlier session was still active so you have to wait . There are bugs in many features. Hope to see update and get more user friendly application with extra layer of security . Sir please provide a simple section in which user can check his/her points earned and that data should be update frequently as per transaction. Its like if you made certain amount of transactions than for that transaction it show cashback or reward point if person is eligible . There should be transparency for the users , so he or she can check up rewards point and cashback regularly. Hoping to see modifications in your app and transparency for users .
Wrongly says my phone is jailbroken and refuses to open
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Anu8haV –
2020-08-26
I have had HDFC as my primary bank with over 8 accounts of both gaming and my businesses that I manage. The app has worked fine all these years but recently stopped opening giving me something called a
“FATAL ERROR”
Which says: For your own safety we don’t allow users with jailbroken devices to use this application.
I have a factory unlocked phone bought from an Apple store in the US with valid purchase and documents and warranty coverage in India. I can’t use the app now on the phone which is extremely irritating and troublesome as I have to open the net banking using safari if I need to access net banking. I have deleted and reinstalled the app again but to no avail. I don’t know why this is happening but has killed the app forever for me!
Pathetic Application
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Puja Dedhia –
2020-08-01
Absolutely pathetic application, doesn’t accept my quick access pin doesn’t let me set a new one, it takes hours to just change the password again and again and everytime after two days it says password incorrect it’s so stupid. I had logged in with exactly the same password 2 days back and today it’s showing invalid and all this is just to enter the application into my very own account. No kind of customer service helpline no mentioned for help and all this stupidity is just to login once I some how manage to login I can’t get statement of my very own account for the desired period. It’s absolutely a pathetic application, don’t understand how do they expect such level of incompetency in this digital era...absolutely disappointed definitely would advise my company to shift their salary accounts to some other bank.
One of the best banking apps.
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ashishsinghxyz –
2020-07-29
HDFC has one of the best hassle free banking apps in India. That's the main reason I stick with HDFC. Though it can be drastically improved in UI UX CX. Money management features are needed. Ability to make sections inside an account are needed. Say to save money for Travel. A section inside my account named Travel would be perfect. It won't be a saving instrument but just a saving area for organising money. Please listen to users and implement these ideas fast. It's 2020 already. Otherwise some other bank or Fin Tech app will do it better than you are unwilling to do. Then HDFC won't be so lucrative anymore. Cheers. ✌
HDFC netbanking app error
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Karans2181 –
2020-07-02
I was a regular user and used the app almost everyday for transferring funds and other transactions and was not facing any issues until it stoped working from the last one month. Every time i open the app it shuts down on its own within 2 seconds and does not even give me a chance to put my login credentials. I have uninstalled and downloaded the app several times along with switching my phone off/on every time also updated my phone’s IOS which is the latest IPHONE along with updating the app too but is of no help. Am i the only one facing this problem or is there a temporary technical glitch from the backend ? Please help as am losing interest in the bank too due to that and might close the ac for a new bank for its net banking service as its really annoying and disappointing.
Unstable and non user friendly
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K_asif –
2020-07-02
HDFC should seriously outsourced the job of app development to some professional company. The application is not stable, features are difficult to find and don’t work as expected. Few of them are
1. You can’t transfer money to a new payer for next 30 min after adding, app already ensure dual authentication so why such delay? Other banks don’t have such restrictions. Also there is a limit on the amount for next 48 hours. Are you serious about digital banking ?
2. A payee was already added but I added by mistake again which application prompted that payee already exists. Good so far but now when I transfer the money to same payee, it is asking to wait and considering it new payee.
3. Changed my mobile number and it deleted my UPI account I’d. Now I am not able to create new UPI ID, support team could not solve it for last 2 weeks
4. I hate the ads banner, are you serious about your business ? Why you are bothering your customers with adds?
Hope a professional team can redevelop the app and improve it. Earlier the app was worst, now there have been some updates but still need lot of work.
It’s a huge mess... not at all organised properly. Dirty App Crashes!!
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Santhosh Kongalappa –
2020-06-23
Every time I get to see some unwanted pop up, is this an app or what?
It says - Sorry this service is not available now; why? I want to see the un billed transaction and app says the service is not available.
Then comes - we were unable to refresh data, Please refresh in a while. What’s this? Every time we get to see this message !!
Where’s the credit card jumbo loans other details?
Where’s my existing personal loan details on the app?
You want good ratings for this app? How could I think of giving one with so many shortcomings.
To add - it shows the account balance by including fixed deposits as well, and the FD done is for a lock-in period of 5 years and I won’t be able to touch it until 5 years; why are you misguiding us?
I got a response saying that I have to write it to Hdfc email ID, isn’t this enough for you to consider the flaws; Why do we have to write an email? We customers are not happy and hence giving feedback here, and you want us to write separately to you?!
Did you guys consider my feedback? Looks like you haven’t... what’s the point of rating the app, and providing feedback?
V Rana
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CaptVrana –
2020-06-14
Have only tried the updated app for few functions - Add a Payee / Transfer via NEFT. Doesn’t seem to be a big change over the old app but am sure HDFC Bank will continue to make improvements. Didn’t like the following features:
1. During transactions, little banners (bank’s additional service advertisements) pop up on the bottom of the screen and doesn’t go away till the time we manually close them using the ‘X’ mark. This is an annoyance as you have to stop in the middle of whatever you are doing to close the banner and then continue as some of the screen for transaction in progress is hidden behind it.
2. After making a third party transfer, the receipt can be downloaded but it also mentions the available balance in your account. Now, if you have to send the proof of payment to a third party (Society Maintenance Charges, school fee, etc.) and you are not comfortable sharing your bank balance with everyone the you have to use third party tools to hide that information. Hope the developers will look into this.
App is crashing
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Amit@Titun –
2020-06-14
Is this kind of application what we can send to production directly without any UAT or pre-prod testing!! This application not yet being tested at all in such phase of quality testing and developers just pushed the same to go for live!! What a mess . Since last couple of weeks i am facing the problems in both my iPhones 6S plus and newly purchased one iPhone XR. Underneath are the listed issues that needs to be taken care of ASAP and let the issues to be fixed on an immediate basis.
1. Whenever trying open the application after closing the first session, it’s not getting opened at all and crashing repeatedly after onwards.
2. If you still able to open the same, and try to check how many payee you added in payee list, that time also the application is getting crashed and after that you will never be able to open up the application again.
3. A very slow performance with lots of loading times and sometimes the application is unable to identify either the password i am entering or the finger scan or my face recognition activities.
So my request to developers and team to please look at the above mentioned points on a priority basis and take a prompt action to resolve the same.
Please treat this as an escalation from my end.
The app’s user interface is the worst on iOS
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Aswin R Prasad –
2020-05-22
Hdfc really needs to step up the game in iOS apps. Canara banks UI is far superior. You need to hire better iOS app developers. The app is laggy and not smooth at all. Also there are a lot of features missing. Touch unlock, or face unlock to log in can be implemented to make life much easier for the user. Here, always entering the customer Id and then the password feels really time consuming. Also the UI can be improved so much. Learn from other banking apps, I would say. Elegant UI where the users feel good and safe using the app is a must have for these banking apps. I feel like this app is gonna crash and burn every time I use it🤣. Also frequent updates fixing the existing bugs should be given where this app’s last update was 7-9 months before.
Happy To Use
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Anant D –
2020-04-15
This is definitely a blessing as this app has improved and taken a leap from its earlier version which was really down below in usability, convenience and performance. The new version is much better but need a lot of tweaks to keep up with other private banking apps and improve the phone banking experience of its customers. And I am quite certain that they will upgrade their app version with better UI and additional features to keep with the competition.
Thanks for making phone banking experience a bit more convenient than before and I hope to see it more user friendly in the coming years.
Unnecessary Advertising/Pop-ups and unable to recharge prepaid mobile
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Venugopal4702 –
2020-02-02
This application is giving unnecessary Advertising/Pop-ups about Fastag. I closed this pop-up twice and thrice but the pop-up keeps on coming. Also, i experienced the same with another pop-up about “Loan on a Credit Card is ready”. Even after closing the pop-ups, I am getting the same pop-ups again again and again. This wasn’t the case with previous version of the app.
I couldn’t recharge my prepaid mobile with this app. I entered mobile number, operator, amount, but unable to select pay from. Screen doesn’t allow to select this and hence cannot go further. This is completely a failure. Fix it.
Good Job
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@$@v –
2019-12-31
Dear Developers at HDFC, you did the good job on making new UI. Initially for any end user it will take some time to getting familiar with the new UI. Initial I had bad experience with this new app, as I have already experienced with old app. I don’t want to discourage here as I know the pain of development a software. Instead bringing quirks here, I’m suggesting couple of validations or new enhancements and questions.
1. If the credit card payment paid, it shouldn’t show the payment due details again.
2. Coming to download the statement, Is it possible to add 4 new options to to the drop down like download Q1, Q2, Q3 and Q4 statements? These options will definitely help so many users.
Question: Is Touch ID working with this app? I couldn’t see or I don’t know how to get it. Can you please suggest?
The above suggestions or questions can be answered based on your availability and no rush. Once again, congratulations to the entire team who participated and developed this app and looking forward to see less quirks and more new options. Thank you.
Think before investing into Digital Enablement
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Review Matters More Then Name –
2019-12-07
Hey HDFC Team,
Guys its big time now that you need to invest proper time in planning and implementation of digital enablement. The Mobile Banking solution has to be available round the clock having said the transaction timelines defined by RBI. Its been second time in a row that the application is just not AVAILABLE..!!
Needless to say you are one of the most trusted and secure bank in our country, but guys you need to up your game. Such instances is really having a black mark on your reputation. This very issue was discovered when mobile banking application was redesigned and revamped and it turned out to be a fiasco !!
Off lately the outage has again surfaced counting the very new instance happening couple of days back. Please look into the implementation partner/vendor this is really not going down the right lane. I’ll really do not want to be harsh on this but it is a result of POOR: planning, design, implementation, vendor/partner, tech stack used under the hood. A banking solution cannot have the audacity to behave in this way in production environment, the trust in digital solution will be breached and once it is lost, you know it very well !!
Hoping to see the current outage fixed at the earliest !!
Sincerely,
Genuine Rational Customer.
What a disaster!
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Ehtisham Zaidi –
2019-12-04
In today’s day and one would imagine that a large bank like HDFC will have a good enough and stable app..but HDFC has now let its customers down...TWICE! Their current app just doesn’t work. It cannot handle the massive volumes of transactions and concurrent traffic and has not been designed well. For the last 2-3 days, it keeps throwing an error stating that the server is busy and cannot handle more traffic. Thats just not a good enough excuse HDFC. Fire your app dev team for not being able to manage high volumes and maintaining a scalable database. This CANNOT BE AN EXCUSE ANYMORE! Also PLEASE DONT FORCE USERS TO ADOPT THIS TERRIBLE APP WHICH IS NOT READY FOR PRODUCTION! Your previous app was good enough and got the job done. Atleast it was stable! In your hurry to move users to the new app, you have let them down TWICE! And there better not be a third time or else we might quit HDFC altogether..absolute shambles!
In application ad is mere disturbance
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Pawan Rohida –
2019-11-05
The mobile application prior to this update was quite good. At least we were able to do only what we want to do but in the recent update, the in application ads have created havoc. I wonder whether we pay you for using the netbanking transactions or to view the ads. It was very well placed application when it was kept simple and crisp for user. The current user interface is also pathetic. In addition to that, this application does not even ask for permissions if customer wants to view such ads or not. You just impose them on us. Really wonder if banking should be shifted to another bank because mobile netbanking application user interface of other leading banks is more convenient and simple. Being a customer last 10 years, have never experienced such thing with HDFC. Request to switch to older version only with enhanced security. This version was brought in saying it has enhanced web security for account holders but that was a myth. You people just had bring in your advertisements.
Bad User Experience. Poor Design.
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Vijayalakshmi Shankar –
2019-10-25
This is true in case where the journey of the user using the app is not mapped. I found it so hard to do one simple fund transfer.
User Experience:
The old app was so much better in terms of mobile app experience. The journey of doing a simple task was easy to understand and navigate. The new mobile app fails miserably by making everything complicating and this entails finding out the balance. Why can’t the accounts be displayed up front? This is a classic case of fixing something that was not broken in the first place.
Testing:
Was testing actually done with a set to sample users?
Design:
Such a cluttered design. Looks like someone has used website version of components like text box, drop downs etc and used it as is in a mobile app. Were able designers used for redesign? It doesn’t look like the components are 40px wide.
Overall:
Most difficult app to use. In a generation were apps are progressing, HDFC’s mobile banking experience is regressing. Truly disappointed with the new app
Request to HDFC:
Please let us use the old mobile banking app. The current one is very poor in terms of design, thought and use experience.
Previous interface was better
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Sachin85 –
2019-10-16
So today I accidentally came to know that your app got “new” version, since previous version not showing me the Bill Pay option. thanks to MSEDCL because first time I realised that MSEDCL is more smarter than hdfc bank :) because they notify me right amount of bill and HDFC showing me the some different (previous + current = double amt bill), since previous already paid and got updated at MSEDCL but not at your end... anyways some error at your database which I’ll try to fix with customer care...
My whole point is the previous version is much better and stable with good looking interface then why the hell you guys updated with this new crapy looks, on Login screen it’s showing password while typing..., inside look is terrible and pathetic... so disappointed with the interface, I feel more safe and secure with older version... can we try to revert or at least try to give more stable version with more security...
Fraud bank
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Rohan_24sep –
2019-10-12
Please trust me guys...this is the worst bank you will ever deal with in the world. Netbanking or call center or the physical bank..they are all incompetent people working there. I called the call center for a query....I was told it is solved....a few days later when I call again to follow up...the next peoson said my complaint was never registered and there is no record of me calling and speaking to anyone...whenever you call the rep will only give u some stupid answer to end the call..but nothing will be done..even the smart offers...they will say there is a 10% off on hdfc bank cards..but when u click on the details..there is no way to avail the offers....please please please never ever deal with hdfc bank..or else you will regret it. I can challenge you there is no other bank app that has soo many 1 star ratings...
Classic case of going from an average app to a pathetic app
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Rexd2010 –
2019-09-21
The previous verison of the app was average in terms of usage but it used to get the work done. The new look app is sooo crappy that there are no words to describe the experience. It allows you to login, but shows no information and keeps showing a refresh message at the bottom, clicking on which does nothing except to add to your frustration. I keep finding myself going back to the chrome route thanks to netbanking. Just having an app for the heck of it is extremely shameful and appalling just because you want to be in the race. I’ve made more effort to write this feedback than you guys made to create or even visualize this app. But in the true indian tradition, you will not do anythng, except that you may resposnd to this feedback with some crappy message as if you care. Save your time and dont respond, spend it with your near and dear ones they need you more me or any other app user. Nothing in India can wake up an indian. You guys are pathetic. Go cuddle your hoes...90% of the officials who read this would not even be able to comprehend whats written...hmmmm...
HDFC is getting there, but a lot to catch up
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Kumar_Shravan –
2019-08-02
First of all, it’s no secret that they had one of the biggest blunders in App Release history and this dented their app rating big time. Now they seem to have a better app than one earlier and it does a fair job.
So for all you folks, who rated based on that experience, it might be worth giving this app another go.
However, this is just a better wrapper on their old app as they do not offer any new functionalities. When you compare to other banking apps like Icici, Kotak then HDFC has a lot more to catch up. Their offerings are far less compared to standard banking apps. Their different applications like Forex, Prepaid Cards, Payzapp, Billpay etc are not well integrated in the main app.
BUT, there is a reason why they are one of the leading banks in India and I am hopeful they will invest some serious thought into making an App that their brand deserves.
Cheers and Good Luck!
Lack of testing even after the last flop show
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santhu180485 –
2019-07-15
I'm just amazed to see that you still have not learnt the art of testing even after the previous version was an utter flop.
HDFC, can you please mention which company is developing your app?
No, seriously I can provide them some inputs for a better user experience and to avoid embarrassment for the end users.
I happened to install this app yet again hoping it'll be a better experience this time and there you go; as soon as I login and trying to browse different options, please read it again I'm just browsing not even transacting, I constantly get an alert which says
"Sorry! Something seems to have gone wrong..."
I mean just look at it, it definitely looks like some testing message which is not even like a professional message.
So please consider this on a serious note as it is hindering your own brand.
On the other end, the UI/UX is also not that great. Just adding some colorful images does not add anything to UI/UX.
The ease of traversing and the usage is not at all great and that is what adds to UI/UX.
So please consider hiring some top class design agency to redesign your app.
Thanks for listening and hope you'll try to work on that.
Thanks
Santhosh
respectable but not a replacement for online banking
–
Rohit Khapare –
2019-03-15
I find this true about most of the Indian bank mobile applications and the same is true for HDFC as well. The application seems clunky and is not a good enough replacement of the online banking portal or going to the branch. Especially in a populous country like India and for a bank with the scale of HDFC, the focus should be on making the online and mobile banking portals so easy and feature rich that it reduces the number of visits to branch. I cannot do simple things as link my aadhar number from the mobile banking app. It has a feature to add a quick access pin on the login page. But once I login, I cannot use the settings page to set a quick access pin. Please think of user use cases properly and have a clear focus when designing a software as important as a banking app.
It takes special talent to be this bad !
–
PC 0307 –
2018-11-29
HDFC - How hard is it to get an application roll out right ?
I hope someone from your app development team is on the verge of (if not already done) getting fired for this...I would think that role outs like this would have been given “some” thought (read testing) before launch....What is your fallback option ??
No communication since the newer version of app was rolled out...that it is working or not or any update or anything that’s worth listening to or sounds like a logical explanation...
Are you serious that in this day and age - you will just choose to be quite about the mess you have made in a medium that YOU are trying to push as the next age of banking ??? Unbelievable...
Organizations, much smaller than yours have managed these kind of changes better. I can understand stand that you tried something new and maybe it did not work....what I do not understand is that you never had a “PLAN B”...Forget Plan B, you messed up what was working fine until that time...
HDFC - you have some actors behaving like professionals amongst yourselves, please try and fix that before you fix the app...maybe that will serve you better in the long run.
Unable to Login after upgrading
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crazyanish –
2018-07-31
After I entered my cust. Id and password, the loading indicator displayed for few seconds and dismissed. I waited for few more seconds to login. But it didn’t. So I tapped login button again, this time I was getting “Already session running error”. The above case is repeating even I tried after sometime.
I updated the app after I received the alert to update by 3rd August from HDFC. But it seems like the app is not stable for customers to use. Remember that, every customer has different situation (Some times emergency) to use your app to transfer and withdraw money. I am not able to transfer money b/w my accounts to withdraw. I need to wait some more time to do transaction from my laptop. So please make sure that you’ve done end-end testing before releasing to millions.
Update Mobile app
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Vikas's –
2018-07-30
Pathetic application’s implementation. The day I got sms I updated mine & shocking as it can be i was unable to login to my account come what may the application never responded even if u generate an OPT & enter it when asked, it doesn’t goes ahead. Hence called customer care who extremely casually & conveniently told they’re facing some issues in the new rollout hence none is able to login to mobile app.
1. Why couldn’t they Test the functionality of app before mass rollout?
2. Why couldn’t they inform to customers via sms regarding big identified hence to postpone update download?
3. I was told I now cannot roll back to previous update instead can only wait and watch for the newer version or till the time the bugs are worked upon & issue amongst their own application resolved?
4. Why couldn’t they inform in sms to not update before 2nd August as it is still not tested & may not work till their internal development team resolved the issues identified-reported.?
Data theft , idiots morons
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ESTIMO.i –
2018-05-21
The customer service of Hdfc is awful, the do not have any protection for your data, they sell your personal information. I have an account with HDFC, today I have received a text msg about a transaction from my bank account, and when I called customer services, they are useless. Some stupid monkey answered my call and when I informed about the fraud with my account, he just apologised and said we are not aware about it so we can’t do anything, when I asked him to at least check first, he said I will have to transfer the call and just disconnected. Annoying creatures, like Bank like employees. Bunch of illiterates answering calls. Never go with HDFC, Opt for anything but HDFC. If you care for your wealth and personal information, don’t ever open an account, if you have one just close it asap.
Only Touch ID is insecure while travelling
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Abhi..J –
2017-09-29
Touch ID is cool, but only touch ID is insecure for banking tansaction. It should additionally be secured with few characters input of our internet banking password which the system should propose to ask and that should be dynamic each time we log in. Say system asks for 1st and 5th character of our password after it passes the fingerprint security. Similarly when next time looking in, the sequence of password character should change dynamically, like this time system asks for 4th and 5th character. Fixing only few characters entry will reduce the logging time and also ensure security specially in situations like when one is traveling alone on trains and at night when one is deep asleep.