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iPad Screenshots

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Description

The Amazon India - Shop and Pay App brings to you a wide selection of products across categories at great prices. Use Amazon Pay for instant checkout on your purchases, hassle-free payments, faster refunds, easy bill payment, mobile & DTH recharges, flight booking & instant money transfer from your bank account. Shop for your everyday grocery, personal care & household needs with Amazon Pantry & enjoy quick delivery along with great cashbacks. Download the Amazon India- Shop and Pay App for free from Apple App Store and enjoy online shopping and payments at your fingertips!
Great Shopping Experience
The free online shopping app from Amazon assures you of a great shopping experience with a lighter app, faster load time & wide selection across categories. You can browse and search for your desired products by product name, category or brands. Get personalized recommendations based on ratings & shopping trends.
With Amazon India, you are guaranteed 24x7 customer service support, faster delivery, easy returns, & convenient payment options including cash on delivery with 100% purchase protection offered by Amazon’s A-to-Z Guarantee.
Track your Orders
Shopping on the Amazon app offers you up to the minute updates on the status of your orders & you can choose to track it anytime through the ‘Your Orders’ menu option.
Faster & safer payments with Amazon Pay UPI
Pay directly from bank account for online shopping, recharges, bill payments, flight bookings or transfer money using Amazon Pay UPI. It is UPI PIN secure and supported by govt. of India
Instant money transfers
Bank-to-bank money transfers to anyone in your contact book or a UPI ID, even if they don’t have the Amazon app. Pay at your nearby stores by scanning any UPI QR.
Fast & Easy Recharges & Bill payments
Recharge your prepaid mobile for major operators: Airtel, Jio, Vodafone, Idea, BSNL, MTNL. Recharge your DTH with all major service providers: Tata Sky, Dish TV, Airtel DTH, Reliance digital TV. Pay your electricity, postpaid, landline, broadband, gas & water bills.
Amazon miniTV
Amazon miniTV is a free video streaming service offering original web series, short films, comedy videos & more. It’s a one-stop destination for unlimited entertainment with content curated for Indian customers.
· Create your watchlist
· Easily continue watching where you last left off
· Free video with minimum ads
· Stream exclusive web series & watch miniMovies
Book Domestic Flights on Amazon
Book your travel tickets seamlessly by using your existing contact details and payment information. Enjoy low cancellation fees with no extra cancellation penalty.
Unbeatable savings on Amazon Pantry
Shop for your monthly grocery & household needs from Amazon Pantry and get unbeatable savings. Avail up to 35% off on top-quality brands & up to 15% cashback when you buy more. Enjoy benefit of 1-day & scheduled delivery
Safe and Secure Shopping
Shop using your Amazon Pay balance, Credit/Debit Card, UPI, EMI or Net Banking knowing that all transactions are securely processed. No need to worry about your personal or account details getting leaked, as Amazon.in provides you 100% purchase protection for safe payments & transactions. You could also pay cash on delivery for your orders.
Make the most of Amazon’s exclusive benefits
Become an Amazon Prime member & get guaranteed free 1-Day, 2-Day or standard delivery on eligible items, 30-minute early access to top Lightning deals & watch the latest & exclusive movies and TV shows on Prime Video.
By using this app, you agree to Amazon’s Conditions of Use (www.amazon.in/conditionsofuse) and Privacy Notice (www.amazon.in/privacy).
If your device supports TrueDepth technology, the app will use your device camera to detect your facial movements only while using certain features such as virtually try-on products like sunglasses. All information processed using this technology remains on your device.

What's New in Version 23.5.0

Enjoy our latest update where we have fixed some bugs and improved our app to provide you a seamless shopping experience.

Seller

Name

AMZN Mobile LLC

URL

https://amazon.in

Information

Developer

Categories

Version

23.5.0

Size

232.7 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated 17+ for the following:
Frequent/Intense Contests
Infrequent/Mild Simulated Gambling
Gambling

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Arabic, Chinese, Czech, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Turkish

App Store: Customer Ratings

All Versions

 4.6 (614,279 Ratings)

App Store: Customer Reviews

New Idea

 – 
darpak
 – 
2024-03-06
Version 23.5.0
Hey Team Amazon am not a product manager but I have a great idea regarding delivery
Add a section where a customer can add current location (like whatsapp’s current location) , for the seamless delivery experience .
Regards ,
Darpak🥺

Refund issues

 – 
Sachinoutraged
 – 
2024-03-06
Version 23.5.0
Even after multiple follow ups and mails, did not receive refund for 2 orders. Spoke to representatives and investigation teams, even after 3 months. No refund. Pathetic service.

No timely delivery

 – 
Keyshore
 – 
2024-03-05
Version 23.5.0
No respect for delivery timeline, they give blank call and then postpone delivery saying delivery attempt failed. Customer service team will not have any control on delivery team. Very bad customer experience. Will switch to flipkart.

Services and customer care

 – 
akhil peruri
 – 
2024-03-05
Version 23.5.0
Worest services and technical isuess to contact customer care

Irresponsible

 – 
Jalil Divkar
 – 
2024-03-05
Version 23.5.0
Today my one order is delivered and my order list it’s showing the order is rejected by the you

Unfulfilled Promises and Poor Customer Support

 – 
Oxytoccin
 – 
2024-03-05
Version 23.5.0
I ordered the second-gen AirPods Pro with the promise of a free 6-month Spotify subscription. However, despite reassurances from Amazon’s service chat, I never received the Spotify Premium coupon code. When I sought help, I was told that assistance is not possible due to the order being over 30 days old. This experience is disappointing, and the lack of resolution showcases a significant flaw in customer support. Unfulfilled promises and unhelpful customer service have left me dissatisfied with this app

Most of the non-returnable items of fake

 – 
pakka007
 – 
2024-03-05
Version 23.5.0
Most of the non-returnable items form Amazon.in are fake with wrong product descriptions. There is no accountability and transparency on such products. Sellers have free hand to sell whatever they want with misleading product descriptions. Whenever I call customer care on returning such products only answer I got from them is “unfortunately we can’t help you in this”

Cheap amazon

 – 
Sarfaraj khan Nellie
 – 
2024-03-05
Version 23.5.0
Very slow service they need money they don’t understand customer times value

Thank you

 – 
Retrospecrider
 – 
2024-03-05
Version 23.5.0
Thank you

Way too slow delivery

 – 
Anshul Rishi
 – 
2024-03-05
Version 23.5.0
Bluedart delivers my item in matter of just 2 days or so from any corner of india while amazon is way too slow

Wrong item delivery and not refund

 – 
Shikha pawa
 – 
2024-03-05
Version 23.5.0
Maine 2sarees order kiya tha jiske cost 28 hundred lekin mujhe delivered ek thda sa fabric mila or maine customer service main bt ke to bola koi refund ni hoga apko dno packet delivered hua hai bht ganda e commerce hai ap log plz mat lo ptne kitne logo ke sth aise kiya hai very wrong

Lagging too much

 – 
Aditya8054
 – 
2024-03-05
Version 23.5.0
Too much lag these days 2024

Amazon Pay Travel Section not working

 – 
ImAliOsama
 – 
2024-03-04
Version 23.5.0
Dear Amazon,
I m suffering due to no resolution on Amazon Travel Issue on my account.
I used Amazon Pay Travel multiple times for my bookings previously but it is not working for me anymore.
Trying to open flight page but it is giving me web page cannot load error on both places .
Issue Ticket with Amazon Customer Care technical team but almost a week without my resolution.
Kindly Help
Thanks.

Delivery issue

 – 
Captsoni
 – 
2024-03-04
Version 23.5.0
Worst devilery by Amazon. Today I was accepting my order ( iqoo neo 9 phone ) but without delivering the product Amazon delivery returned my package to seller. After so many calls on customer care they are not able to re-deliver the phone. Very bad service.

Worst day by day

 – 
Rantosh
 – 
2024-03-04
Version 23.5.0
Order phone from prime next day it was showing out for delivery
Then no one come to deliver and on very next day my order has been canceled…. I don’t know what is planned of amazon I think…no customer service or support nobody of executive of amazon know where is order

Loads very slow

 – 
very well build app
 – 
2024-03-04
Version 23.5.0
I mostly use Amazon app for upi payments but it takes a lot of time to load up, pls do something about it….

No response on my credit card payment

 – 
mr pankaj ji
 – 
2024-03-04
Version 23.5.0
Till the time i have not received any response on my card payment i have paid on 26 feb but till date my card bank not received the payment and pathetic customer care services

Not able to make payment

 – 
Jasmine Sanumon
 – 
2024-03-04
Version 23.5.0
Not able to make payment

Worst app

 – 
18rutuja
 – 
2024-03-04
Version 23.5.0
Amazon is worst app no better support for defective item replacement service worst they sending defective items and accepting app don’t invest and get scammed by this anazon app other apps are giving better customer service support for return and refund

Amazon mere ghar ki dukan

 – 
PiyushGehlot
 – 
2024-03-04
Version 23.5.0
"The delivery service provided by Amazon is exemplary, ensuring swift and reliable shipment of orders. I was highly impressed by the efficiency and professionalism of their delivery team. Moreover, the quality of the product surpassed my expectations. The craftsmanship and attention to detail are evident, reflecting a commitment to excellence. Each component is meticulously crafted, resulting in a durable and long-lasting product. I am thoroughly satisfied with my purchase and would highly recommend both the product and Amazon's exceptional delivery service to others. Overall, it was a seamless and delightful shopping experience, thanks to Amazon's top-notch delivery and superior product quality."

Worst delivery services

 – 
Tab7012
 – 
2024-03-04
Version 23.5.0
I received a wrong color of the delivery product. They failed my pickup verification 5 times telling that if it fails they’ll refund the amount.But after that they didn’t take my order nor did they refund.
Worst refund services ever.
Don’t ever trust the customer service of amazon app

Pointless and clueless customer service

 – 
Shivendu S
 – 
2024-03-04
Version 23.5.0
For the last six months , i have been facing an issue but the cust ser. Deptt seems like a robot. All scripted answers……..

Refund fraud by Amazon on Amazon pay.

 – 
Ananddwivedi
 – 
2024-03-03
Version 23.5.0
Dear Amazon,
It’s really hurtful to say that you lost a valuable customer today.
And hope so you will lose many more in upcoming years.
In February 2nd week I placed two order.
1:- One plus ear bud.
2:- Solimo bean beg.
At first I got my earbuds. Within 2-3 days it’s started malfunctioning one of its microphone stop working and sometimes the volume gets to much ruptured.
My buds comes under the only replacement policy.
But when I called the customer service executive regarding this matter.
They suggested me some of the regular procedure to check if I am using it correctly.
Still the issue isn’t resolved.
They suggested me to return the product instead of replacing it.
Because the price of the material got hiked by approximately 300 rupees.
They told me that replacement optioned isn’t working, you have to returned it and initiated the refund process. I also asked them how can get my refund back. They told me it will be transferred to your bank account within a week.
But the amount is transferred to Amazon pay account. In which I don’t even have an account or I am registered to.
The customer executive name was (Miss:-Sonali) the refund conversation held on 20/02/2024.
When I got my refund on 29/02.2024. I instantly called to customer care regarding the issue. The call attendee was (Miss:- sohelin). At first I asked her about the refund policy for COD. She told me that it can be transferred to your bank account or with a gift coupon with your approval where you want your money.
The earlier customer executive done a mistake.then,
She suggested me that you can use these wallet balance in Swiggy and Bharat petroleum’s by refueling on their petrol stations.
The mistake is done by us but we can’t process the amount to refund you on your bank account and neither your bank account is registered with us.
You can do one thing you can order something else and cancel it. The amount will be transferred to your bank account. She sent me a link to guide me the process to register my bank account onto you app.
But that process isn’t showing in your app.
I asked for the link to direct upto my account details to your website for the refund but she denied and told me she can’t do that. that’s can’t be done by their hand. She is not aurtheried to do so. I asked the executive to raise a complain against the first customer executive. Why she told me that I will get my refund on my bank account. And didn’t let me know that it’s isn’t registered yet.
On 1st of feb I was paying for my petrol expenses at the Bharat petrolium.
Then I got to know that it is not valid.
Then once again I called customer executive and the response was same. Even they were excepting that the mistake was done by their end but they are unable to refund my money into my bank account. I am bound to purchase with the app or the partner online company which is registered at Amazon pay app.
I asked for senior management consult on that but she refused to connect me to their senior and told me that I have raised the issue to my senior they will contact you within 24 to 48 hours. and while telling me that she was laughing like I was performing a jokers act infront of her.
Her name was :-Karamjit.
Today is 3rd of March I haven’t received any phone call from them and tried to contact them several times but wasn’t able to connect.
As per discussion with sahelin. I tried to order same earbuds and cancel it. The payment transferred to the Amazon pay again.
Once again I tried to contact customer care and told the same issue. She told me that if you buy something from your wallet case it is refunded to the same source it’s in their policy.
Then she transferred my call to her senior and her senior transferred to someone else who’s mail me was Kishore. Who explained me that for my money I have to purchase within the Amazon pay or any other company online which is directly connected to Amazon pay.
Against my will.
Or I can’t use my own money for the rest of my life.
I asked him about the complaint which I have raised but his response were same that I can’t see any updates. I can only see your complaints during your call . Which the call attendee wrote that’s it.
For your mistake I am not going to pay. After while accepting that it’s your fault you samelessly forcing me to use my own money against my will to purchase within your app.
I want my money in my bank account.
If I can’t get my solution here, I have to say that I have to register a complain against your website in consumer court and consumer sites.
Best regarding
Anand Dwivedi
A lost valuable customer and will try to influence other to avoid your app against your refund scams.

Amazon

 – 
Madhav thakur
 – 
2024-03-03
Version 23.5.0
I like this app

nicely categorized products and worthy recommendations

 – 
pvinnoo
 – 
2024-03-03
Version 23.5.0
Amazed at the way Amazon is using AIML algorithms effectively

Amazon app feedback

 – 
santosh1107
 – 
2024-03-03
Version 23.5.0
Such a wonderful app and service 👌👌

Delivery facilities not good

 – 
RajaMalik1786
 – 
2024-03-03
Version 23.5.0
Not provide full details

Disappointed

 – 
Kasthuri gowda
 – 
2024-03-03
Version 23.5.0
Whats wrong with this app don’t know. If we place the order u guys cancelling the order and it’s showing returned. How. What the hell

Amazon fresh is a fraud.

 – 
Vijendra verma
 – 
2024-03-02
Version 23.5.0
You are lucky if you are getting right quantity of vegetables and fruits.
For me, it was a very lengthy and frustrated process to provide them photo proof with scale.

Taking customers for granted

 – 
faigaz
 – 
2024-03-02
Version 23.5.0
I have been using the app since long but now it has become unbearable because many fake things they will post. Items non returnable are written returnable as no one comes to pick it up and customer care executives will say yes to file complain in consumers court because, there seller will deal with customer( they know the pending cases in Indian court) . They are now taking customers for granted.

Worst site ever

 – 
Nitika sood sharma
 – 
2024-03-02
Version 23.5.0
Dealing with Amazon’s customer service was an absolute nightmare! They were rude, unhelpful, and seemed completely disinterested in resolving my issue. It took countless frustrating phone calls and emails just to get a generic response that didn’t address my problem at all. It’s clear that Amazon cares more about profits than their customers’ satisfaction. Don’t waste your time or money dealing with this incompetent company!

Worst app

 – 
Kamalesh1
 – 
2024-03-02
Version 23.5.0
Don’t try this

Bad customer service

 – 
Hshsrnrrhe dh
 – 
2024-03-02
Version 23.5.0
Need to provide customer care number

Amazing And AWSome Amazon

 – 
ashthorat111
 – 
2024-03-02
Version 23.5.0
Amazon is my GO TO place for absolutely anything that wish for… and I find it here. The customer service and returns policy gets me ro buy anything without any fear and inhibitions. The shopping experience is awesome and well informed. I feel strong with Amazon by my side everytime.

Bad customer care no one is really bothered taking off products and not refunding them

 – 
Anjuma begum
 – 
2024-03-02
Version 23.5.0
Too bad

Regarding service

 – 
unhappy zomato customer
 – 
2024-03-01
Version 23.5.0
Worst in service, it doesn’t matter to Amazon if you are a prime old customer, they will never provide you with timely delivery, they always try to fail

Worst app in the world

 – 
R64045
 – 
2024-03-01
Version 23.5.0
I ordered some items and not delivered and showing receipt not accepted it.. but may order not arrived at home… worst seller and also Amazon company for seller contact number not provided

Customer support

 – 
RNPDR
 – 
2024-03-01
Version 23.5.0
Why Amazon has such a bad customer care service??

Refund process is too lengthy not good

 – 
Yash…75
 – 
2024-03-01
Version 23.5.0
I had bought crocs sandel and i had return it..
Its almost a month i have not recieved my amount of refund..

Non-Existing Customer Support

 – 
Aaishvary9
 – 
2024-03-01
Version 23.5.0
The Delivery agents demand the customers to leave all work and tend to calls even for non OTP deliveries. Even after specified to leave parcel with security. No attempts to resolve or refund are taken by Amazon even after multiple rounds of discussions with Customer Support.

Amazon Pay

 – 
Shanu15
 – 
2024-03-01
Version 23.5.0
I request to all amazon subscribers, don’t believe in their amazon pay facility. No other bank and financial house will charge interest or extra when u go to make repayment #axio are a next level of finance criminal. Just to explore I used amazon pay to book my ticket and at the time of repayment next days they accrued interest INR 500+ I filled complain and send email and in 4 days it become INR 700+ . Just to avoid other charges or huddle I paid INT 38189 instead 37k. I request you plz don’t get into trap. It’s worst idea from amazon.

This aap provided lots of options butttttt

 – 
Shourya778
 – 
2024-03-01
Version 23.5.0
The Amazon have lots of options compare to other aaps but 2 major problem every user faced
1- removed cash on delivery (cod) that shows you never trust you customers
2- you are taking tooo much time in delivery even we have prime also 4-5 days a single product
Fix this issue please

Fraud best fraud

 – 
Amazon one of the cheating
 – 
2024-02-29
Version 23.5.0
One of the fraud ….no response to company side…when you paid order not responding company side ..when you do cash on delivery quick response…try once you get worst experience

give my money back😭

 – 
Suchi's two cents
 – 
2024-02-29
Version 23.5.0
Till date there are 3 items which were cancelled by the seller and i haven't received a refund yet, quite the scam i must say :(

Very disappointed. Flipkart is 100 time better than Amazon worst service.

 – 
Puni@0000
 – 
2024-02-29
Version 23.5.0
Service and delivery

Duplicate item

 – 
Asajy
 – 
2024-02-29
Version 23.5.0
I order silajit gold duplicate item
Received by deller packing not good very bad condition
🤮🤮🤮

Delivery and payment method

 – 
Shaziua
 – 
2024-02-29
Version 23.5.0
I didn’t get the product but in app it shows that product has delivered and my order is prepaid also there is no response fir that and I don’t even get my money back
Cash on delivery is not available and I’m afraid to order if i that happens again

iPad app worst

 – 
Pandikkuttan
 – 
2024-02-29
Version 23.5.0
Not able to do bill payments on Amazon pay

Issue with the Delivery System

 – 
Thelankesh
 – 
2024-02-29
Version 23.5.0
Worst app ever , I ordered 3 fans,they delivered only 1 and Send me the bill that all the items are delivered at your doorstep.I Claimed to the Customer care also but didn't responded by any officers of the Amazon Service. I regretting to use Amazon !!!

Return pickup getting denied for the 3rd time

 – 
Thanics Fr
 – 
2024-02-29
Version 23.5.0
I received a wrong product and it is a loss of 3500 for me. It has been almost more than a month the return pickup keeps getting denied as they put verification for the product when they themselves gave me the wrong product. I have stopped buying from amazon. Have a good day.

Pathetic customer service

 – 
av6781
 – 
2024-01-28
I am writing to express my profound dissatisfaction with the abysmal customer service provided by one of your representatives. The experience I had was nothing short of appalling, and it reflects poorly on Amazon's otherwise reputable brand.
The representative I interacted with displayed a complete lack of professionalism, knowledge, and courtesy. It is disheartening to witness such incompetence, and it tarnishes the trust I've had in Amazon's commitment to customer satisfaction.
I urge you to address this issue promptly and take the necessary steps to improve the quality of your customer service. Failing to do so risks alienating loyal customers like myself who expect a higher standard of service from a company of Amazon's stature.

Efficient and Reliable

 – 
Me the KSR
 – 
2024-01-21
The shopping app offers a seamless user experience with its intuitive interface. Browsing through products is efficient, and the search function is robust. The variety of items is impressive, and the checkout process is smooth. However, occasional loading delays were noticed. Overall, a reliable app for convenient and secure online shopping.

Worst Experience with the PRIME SUBSCRIPTION

 – 
Vivek@31
 – 
2024-01-13
Worst application that I have ever used ... I placed the order on the delivery date I called customer care to know the status of my order… Customer care says, before some time delivery agent called you but you didn’t respond then the product was returned to the hub coz you rejected it… but the thing is I didn’t receive any call or message from delivery agent.. I forgot that the things what happened and then I ordered again same product and the next day customer care says, Your product will received in 3-4 dats more.. So why am I taking prime subscription.. if I am not able to use its features... and this thing happened to me 3-4 times now. I would say that don't take prime subscription, there is no use in spending extra money. Same delivery time even with subscription and even if not...

late night delivery ,early morning delivery

 – 
pearl 120
 – 
2024-01-08
i don’t know what’s wrong with this app now ..day by day it’s going pathetic..sometimes i cancel my order bcoz of late night and sometimes delivery executive calling me early morning…this is so irritating…even this app provide expect timing instructions option …but that’s not working at all…at least be professional…all customers are not comfortable for early morning delivery or late nyt delivery. as per my experience early morning 7 o’clock and in night 9:30pm …lot’s of girls lives in PG and rented they phased this problem

Don’t use

 – 
NickNaam1
 – 
2023-11-15
Please don’t use this platform to buy products. They are completely a big failure in the country like India. I have ordered a couple of products and on the delivery day the delivery person didn’t showed up and canceled the order without my permission. The fact is that the delivery person even didn’t call me for the confirmation. I have raised a complaint but the customer service didn’t take any measures in delivering the product.
It’s better for us to use the other Indian platforms to buy the products.
I got a lesson from this while we are trying to purchase make in India products then why not to purchase from a Indian platform that has more net worth than this platform in India.

Mc

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Kiran20023
 – 
2023-11-10
They will show fast delivery date before ordering and till the date of exact delivery.
Afterwards they will change dates more than 30+ days. And the fun part is, item ordered wont be even go to 'dispatched' state for more than a week after the real expected delivery date. The worst part is the customercare, They wont be able to cancel which extended delivery. To faking customer satisfaction they will tell "escalated" and even sent emails to us. Also they will send fake email which not even worth for solving the issue( another customercare explained the email they sent for escalation is just for internal reference and no value to solve the issue). Then they will ask to wait for the fake seller to change the delivery status for refunding (its after 10 days of the real delivery date). They literally looted 4K from me and i am waiting to change the order delivery status to "dispatched" status for 10 days after the real expected date of delivery.
Is it an other business?. Looting money by adding fake items and, refunding whenever they wish.

Worst customer service

 – 
paytm calling me fraud!
 – 
2023-11-04
My recent live reviews are not showing on my profile . Earlier i didnt face any such issue. All live reviews would show on my profile with other reviews but since 2 days non of my recent live reviews are showing on profile for dont know what reason and contacted the customer care several times and they only kept transferring the chat to other and total 5-6 agents kept changing . Then finally i got a call from the customer care representative and and he was not able understand this simple issue and kept distracting me saying reviews are under supervision and all even when i told him that the reviews are already live i got the mail too and showing under product reviews but “NOT UNDER MY PROFILE”. They are not helpful at all. Worst customer service.

Provides Fraud links to the customer during upi payments n looting money

 – 
mishu1995
 – 
2023-10-18
Maine diaper order kra tha 13oct 2023main sale pr..ek option tha subscribe n save n get 21n something off on the product n each month auto delivery..so I did that ..but jab Maine product cart main lekr buy kiya bill tha 965rup no cod.. so Maine upi payment kri ..then they deducted 5000rupees from the accnt and given to the 3rd party jiske bare main pta ni toh na toh mera order Hua na complain krne pr mere paise wapas kre ..n keh rahe bank se baat kro ..kya baat kre buy krne se upi krne se apki wajah se paise cut hue ..aap ki responsibility ni bnti ..ye log pta ni kitne k paise aise product deliver krne se pehle payment kra lete honge fir na product order hoga na inke paise are honge n complain krne pr Kahenge ki apne toh koi payment kri ni ..inn bade app wale se aise fraud ki umeed ni thi.. I want ki Indian govt ko inn app walo k khilaaf koi strict action lena chahiye ..Taaki ye log gareebon ka bevkoof bna k paise lootna bnd kre..aap pr ban hona chahiye ..very disappointed

Fake Customercare and Delivery dates

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Tpvins
 – 
2023-10-18
They will show fast delivery date before ordering and till the date of exact delivery. Afterwards they will change dates more than 30+ days. And the fun part is, item ordered wont be even go to ‘dispatched’ state for more than a week after the real expected delivery date. The worst part is the customercare, They wont be able to cancel which extended delivery. To faking customer satisfaction they will tell “escalated” and even sent emails to us. Also they will send fake email which not even worth for solving the issue( another customercare explained the email they sent for escalation is just for internal reference and no value to solve the issue). Then they will ask to wait for the fake seller to change the delivery status for refunding(its after 10 days of the real delivery date). They literally looted 4K from me and i am waiting to change the order delivery status to “dispatched” status for 10 days after the real expected date of delivery. Is it an other business ?. Looting money by adding fake items and, refunding whenever they wish.

About Customers Support .

 – 
Zishaan shaha
 – 
2023-10-18
There will no Customer Service is available what I want and when I m purchase any product from here so it will shipped and out for delivery when delivery time is given it’s not delivered and I got notification from app that your order is return . Don’t use this app and when I m saying to DELEVERY partner that please provide me my order he said I will not come there that is not my work you have to come here so why this app is taking charge of COD . Main thing there will no Customer service number all numbers are fake don’t buy anything from here use Flipkart . Don’t waste your Time here use only Flipkart . Thank you .

Decreasing quality of services

 – 
ShannoSaifi
 – 
2023-10-06
Earlier for delivery the expected dates were fix and delivered their products within the timeline. But now on the name of prime subscription they are conning customers… They show next day delivery or in 2 days, and on the delivery date they show “delayed delivery or problems occurred, and if you don’t get your product by this date you can cancel”
and the date it shows is always after 3-5 days.
why are you conning, why can’t you initially mention the date. Because of your this marketing strategy i lost my 3 friends birthday gifts which i ordered even 5-7 days earlier to birthday. once my prime membership will be finished i will stop using your app. Though i have mostly switched to flipkart already

Very worst customer service

 – 
Not for for iPhone
 – 
2023-07-14
They can change our delivery schedule according to their delivery agent convenience. They don’t care about customer really at all. Even delivery without coming delivery location and single time not even try to contact customer they can say customer is not responding and cancel our order. Even you paid for your delivery they will take your orders and the order has been delivered. Raising a complaint to customer care calmly says technical your order will be delivered within one day next that to postponed to some other day. Below they give delivery days are not sure. It will longer than that. Sometimes the items will be missed. Same product we order two they will only one. There is replacement or refund. We raise complaints customer care says it’s not our mistake. We are unable to replace or refund. Such scammers.

Extremely Bad delivery Team

 – 
Komal Ghosh
 – 
2023-06-29
I had a extremely bad experience with there delivery process, I placed my order Yesterday Night first they promised for guaranteed delivery today within 10am to 2pm and I was continuously checking my phone and I have not received any call from there side I checked at 2:00pm It was written that they tried to contact me but was not able to so they will not deliver the order today, Seriously????? I have not received any single call from your side and I payed 175 bucks extra for your so called guaranteed delivery and this is what I’m getting after that I try to contact there customer services no confirmation that I will get it today or not, even I have mailed them but no response they have ruined my birthday

Ordered items lists

 – 
pubg02490
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2023-05-29
I can’t find a filter to check my ordered items which are not yet delivered.
This is a glaring mistake in the app.
I keep ordering multiple items, and find it hard to track which items have not yet been delivered. I have to keep scrolling down the ordered items history, and sometimes a order takes time for delivery and goes down the list

Slow and account login problem.

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snahasish
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2023-03-31
Well this app is so slow and inconvenient. Firstly the web page is 10x faster and more efficient then this app and secondly even after being an app the only option it gives to login is my mobile number which I changed years ago and even being connected to my gmail account it doesn’t have option to login through that . Currently I have place a order through web page and I can’t login with the app as it only shows the option to login with mobile number … please help if possible

Good app; need a feature to read OTP from SMS

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Rater901
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2023-03-25
A very good app, meets most of the needs of the customer in terms of search ( which is excellent) ; speed; tracking; history of past purchases; tracking of orders and many others. However, one small improvement needed ( though not a big issue ) is why the app cannot automatically read the OTP which lands as the SMS. I have been expecting this for a very long time, but disappointed on this small count. This can save time.

Usability issue while placing a return

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AmarAditi
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2022-12-06
While placing a return for the COD order, I am getting an option to get my refund deposited in bank account. However, when I select this option, the continue button is disabled and I have no clue where am I going wrong. Then I realised it was a COD order and you guys might not have the account details to which the refund needs to be done and hence the continue button is not activated when I select that option. I would suggest that please disable this option for COD orders.

Just disappointed

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bar3008
 – 
2022-11-12
No 1? My friend ordered a dishwasher worth 45k and it was broken when it arrived, no where it was mentioned that some open box policy is applicable on it, delivery partner also didn’t bother to mention. When she called the customer care they said they sent a mail, and that’s all, one of the mail of other 100 mails she receives every day. For the OTP text also they didn’t care to mention that the customer should ensure that there is no damage in the product. Yes they expect us to check the entire machine for an hour long making the delivery partner also wait to get the OTP from us, a Protocol which was sent by a mail to her and reached the spam. They expect us to check spam also for their valuable information conveyed just through mail. Highly highly disappointed as they don’t get that a major chunk of Indian population barely know how to use Internet!!!

Cheater

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Prashant1451
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2022-10-30
During Dussehra offer, they cheated on big items. Their executive connects the phone (only 1time) at 5 pm and when you call, the phone will not pick. After 2 hours your order is canceled automatically and at 8 in the morning you will get the message of the process of money reimbursement . There is no care on customer care, the call is terminated by saying only sorry word. 1/10 points.

Worst delivery and customer agent ..

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Krina hitshbhai shah
 – 
2022-10-04
Worst application that i have ever used … i placed the order on the delivery date i contact the delivery agent to confirm whether the order is with him or not he confirms the order and says to delivered it in 1 hour i wait till the whole that prsn didn’t come and even not attending the calls as well so i contact the customer agent and make the complaint against thr prsn after 15 mins my order get canceled and the reason showing ,”your is canceled due to unacceptable at your delivery address by you” how’s that possible… then again i contact the customer agent for help that agent contact me to the senior authority team named a person “PREM” that person is not ready to accept that the order cancelled reason is right or not & even not cooperate the worst prsn i talked in my life … never gonna use that application whose customer and delivery agents are not properly coordinating with customer

In appropriate behaviour with customer service

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mh48as
 – 
2022-09-30
Today I ordered an item in the morning from my cousins prime account. I was supposed to receive it by 9 pm. It was a prepaid item.
I waited till 9pm and after 9pm it is showing that I’ll receive my item after 2-3 days.
I tried to contact there customer service regarding the issue.
I asked them then they told me to wait till 10pm you will receive the prduct.
So I waited till 10pm and haven’t received the item so I once again tried to contact them. One of their executives named riya started to assist and will having the conversation I received a msg saying “As the issue has been resolved and you are satisfied with our help I am closing this conversation “.
So once again I tried to have chat with another executive he started and said that you will receive the item by 2-3rd October and he ended the conversation.
Is this why we ppl buy prime membership so that our product gets way of the delivery time
And cherry on the top is the customer executives are rude and not helpful and have consistently to end conversation in between.

Worst delivery service for PRIME MEMBERS

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Bijay6767
 – 
2022-09-10
I am repenting on taking prime service.. twice in last one week my order has been delayed for more 2 days. When I call them they say there is a buffer time of 5 days which is never shown in the application while we place the order. I took prime membership solely for one day or same day delivery but everything is ruined.
For example when I call the customer service the first person who speaks tells me the exact information which is written in the application. When I ask about more details they handover the call to team lead, I spoke Hema, Sonali, Sivanathan who kept on repeating the same think, we don’t have any other details either your order will be delivered whenever we want or the refund will be initiated.

Not going to use again.

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Code_BomB
 – 
2022-09-09
Worst experience purchasing refurbished products.
Placed order for two refurbished Logitech controllers, got scammed! Received one controller that too of different brand which was not working condition. Called customer support and was told investigation is being done. Investigation closed without even informing. Contacted again and same things told again with addition to ‘We can’t do anything from our side as our dispatch monitoring system shows two items being dispatched’.
Lost 4k rupees, Have decided to use Flipkart instead and never return back, no matter what.
One of my friends had similar experience where he ordered PC parts and one of the item was not delivered, he did complain but nothing happened for his case as well.
It made me conclude these don’t have proper system in place for grievance addressable or to check whats going out from their system. Neither does they have a check on the sellers on the platform. Only trusted seller is Appario, to buy from other sellers you have to be lucky enough to get what you order. That’s it ! hope it helps others.

Map location issue

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alokally
 – 
2022-08-07
After moving to Bangalore I’m facing this issue.
I have added my new address but system automatically picks a map location that is bit 3-4 km far away from my location. When I allow app to use current location for auto filling correct address still it picks different location from my location.
Delivery partner always follow google map location irrespective what address I have shared. Due to this every-time I need to share my location on their WhatsApp number but still delivery partner not able to mark item deliver on their portal because it can be done at particular location only. Due to this my few delivery returned back.

App page becomes blank

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tuhinsengupta
 – 
2022-07-06
This is a very irritating bug I am facing for quite sometime. When I search for a product and then click on a particular product it shows the product on the page. While reading the product description on the page, the page goes blank!!! I have to go back and click on the product from the list again. Behaviour is random, does not happen all the time , but it dies happen 20-30% of time. And it is distracting an I loose interest to buy the product. Mostly switch to other Ecommerce apps to search for similar product. I use iOS app on iphone 13 max pro, it used happen on my earlier iphone 7 as well.

Scam App

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umair.iliyas
 – 
2022-06-14
This is a total scam. 10 days ago I received a product which was missing from the box and when I contacted their customer care they replied that they need 10 days for investigation and then after 10 days I contacted again they replied that my refund will be processed within 48 hrs and after 2 days they told me that it was a mistake that they cannot initiate refund or provide new product and the customer care representative hung up the call on my face. Total scam I even have the images and videos at the time when I received it and opened the box . I’ll file a complaint for sure and even upload all the call recordings and videos on the social media.

Very bad customer support and liars!!

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Drekau
 – 
2022-06-09
I had ordered 2 toys and also paid for both but there was only one toy set in the box and it was showing delivered in my orders !! I called the customer care and they told me to wait for 3 days for investigation and after 3 days they are telling that you have already received the order and we can’t do anything about it!! Did the other toy get evaporated in the box before I opened it!!disgusting and liars !

Facing blank screen issue

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Somu singh
 – 
2022-05-14
While scrolling and viewing any product every time application goes blank white screen only header (top greenish bar) and footer (home,user,etc) are visible and rest screen between header and footer goes white. I did reinstall but no resolution. App is updated and facing this issue from long time and after many updates issue still there. Kindly resolve as soon as possible.

Worst application development for tab only

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AmazonUser1993
 – 
2022-03-02
The UI of this application is not good as I thought also it has a very bad optimisation for the user interface. Let’s take an example while I am searching for speakers in electronics it’s shows me earphone headphones etc,while I am searching for clothes it’s shows me bedsheet,pillow cover etc. while in mobile application and website I can easily get what I am searching for but in tablet application it’s very worst to search anything very easily and quick even you can go through their list my list you also cannot get a better result ,please improve thiss issue. thank you

Non-Prime users are being ill-treated.

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GP05032022
 – 
2022-01-22
I don't find any sense in the time(1 week) you take to deliver things to non-prime users. Your company is at the stage where you are now because people have STARTED using you. Fine, to show a difference between non-prime and prime users, you may show the difference. But one week is too much. Four days is the right time. If it takes one week due to fast travelling inability, it is good. But, you are deliberately delivering it in a week to force the non-prime users to use prime. POOR BUSINESS TACTICS! AT LEAST TRY TO BE A BIT SMART SUCH THAT USERS DON'T FIGURE IT OUT.

IMPROPER CUSTOMER SERVICE 😭😭

 – 
711aksh@117
 – 
2022-01-19
I had recently (jan 1st week) ordered a jogger pant, which was too big for me and got it exchanged for a smaller size. But even that was not a proper fit so I returned it. I was assured of refund within 10 business days. I tried chatting with the customer service, they telling that I haven’t yt returned the item? And will refund 10days AFTER they get it? It would terminate the further chat and take me to homepage !? Been doing this all over again for full 3 days now! Like WHAT THE HELL!? I paid for it, returned too. It’s been almost 3 weeks now and I didn’t have any option but to come here and let you guys know..so that in turn you would let me know as to *WHEN WILL MY PAID AMOUNT WILL BE REFUNDED!?*

Comprehensive app but confusing navigation

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AbhiCorp
 – 
2022-01-09
I have used this app ever since it was launched. The app offers complete end to end processes. However, design changes in the recent months have made navigation very confusing. Earlier it was very simple. The developers have to think of it as a mobile app and not a desktop page. Getting to rewards, recharges, games used to be a breeze. Now one has to constantly scroll and navigate through mazes even on a large screen phone.

Mobile application user interface

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chtn0207
 – 
2022-01-02
The mobile app user interface is pathetic being an e-commerce gaint and such a poor user interface its really disgusting.
To find product of a choice and applying filters on it will take ages and filter options are not available itself like brand names if we want to filter it by it gives only minimal options for brand names and rest of the brand names are not shown at all and every 10 to 20 products should go back to next page.
You can just check other e-commerce applications which are so simple and user friendly. The very best example is Myntra its realy too cool and easy and there options in the filters are simply superb.
You might be the biggest and world’s top most company but sometimes you have to learn from others.

Worst ever delivery system and customer support

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shubham063
 – 
2021-10-18
I ordered a product 15 days ago which was not delivered to me even though it was out for delivery. They put the blame on me that address is not correct. They already have delivered multiple products on the same address and suddenly address details are wrong. The delivery guy’s phone is out of reach every time I call it. When I ask to customer support they said it will be delivered to me in 2 days. I waited for 2 days nothing delivered. No proper response from customer support and in last I cancelled the order. Again after one day I ordered same product and same thing happened. Is this how you treat your prime members? Useless membership and not even justifying themselves

Problem with delivery of product requiring OTP sent to mobile number of customers

 – 
NJ Dr
 – 
2021-09-24
I had recent problem with delivery of 2 products which required OTP which was sent on my mobile number .. When exact time of delivery is not known it becomes difficult for those who are working to accept calls to reveal the OTP to the delivery agent .. There should be a way to know which product requires OTP so that those people who can’t take up call from delivery agent can avoid buying such products

Various complaints abt the return and payments

 – 
shomita shetty
 – 
2021-09-18
The trouble we went through to pay for the products were insane. Every time we thought the orders were placed, the cart would show us the products still in it. After trying for 3 times the payment was done successfully. But when a certain product wasn’t what we expected and wanted to return there was no such option of only return, it was exchange of the product with the new one. Now we have no other go and so gave it for return/exchange. Also the delivery charges are way too high. To get free delivery they ask to buy something above Rs 500. But even after doing so charges are still 230. They again ask u to add a product of 200 to get free delivery …This process goes on but u never get free delivery.

Wrong search results

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bmadhu2127
 – 
2021-09-18
This is worst part in your app which the search options is useless. Your motto is if you don’t have the product which was searching instead of providing not available the results will give different option which makes to see and buy the product. When I am searching for Hyundai elite i20 car cover it shows the results with maruthi products. What is the point in searching the product then. Try to change this people will definitely buy if they find the correct product. Try to change and develop the app according and don’t make customers fools with this type of motto.

Feature request

 – 
deepneha
 – 
2021-09-04
Hi team, i like this app very much butafter upgrading the app it seems like you changed out the final check out process. Before you can add your stuff in cart and place the order but now you have segregated the carts which is very much confusing. And while placing the order i have place order twice one is from cart second one is from fresh cart. I dont need this much confusion in my daily life. It seems too hard to place an order. Thank you, Neha sharma

Tip for app development team

 – 
iu1717
 – 
2021-08-21
Why don’t you use continues scrolling option in this app..? Half of the customers are just getting bored of this time wasting ( next ) button while searching for so many items in different pages instead of that “next page option” use continues scrolling.. because nowadays every one want to do everything very quickly as like your e commerce store not like “1 2 3 4 next precious 😂😅”. App must like a magic not like a boring school class - 1 2 3

Mistakes in product description

 – 
nihit2012
 – 
2021-07-27
I have noticed there are lot of mistakes or contradiction in product description.
For example :
1.) I was buying Voltas ac and in caption is says R32 and in product description it says R22 refrigerant
2.) was buying UPS, in caption it says 600W, in product description it says 360W
It’s very confusing,
Also, I have seen in question/answer section where customer are asking questions, answer written by other customers are very misleading, can you audit them and take down those answers. I think it’s your responsibility that any info shared on your platform should be accurate and should not mis guide any potential buyer. We have “report” option but still can see lot of wrong answers.
Suggestion: can we have a option added where customers can report a error/mistake and suggest a edit on the page and you guys can correct it after reviewing it.

Worst customer care support

 – 
Pavana Priya
 – 
2021-06-22
I had ordered for a book a month ago and on the app it doesn’t show any status of the order.
When called the customer care for 1st time, they said that the order is under shipment and I had requested for cancel and refund. The customer care executive said I would receive an email and a call from the shipment department regarding the same.
There was no call received and when tried to call customer care again it said there are no such orders pending.
There isn’t a proper customer care email to which you can send the concern regarding the same. This has to be the worst service provided in the recent times.

Amazing Service

 – 
ibrahim siddique
 – 
2021-05-15
What a service I am using Amzona since 3 to 4 years only once I have returned the product that also for size awesome service.
Note: Need to improve in call Center I am trying to call customer care from last week but I can’t talk regarding my gift card . My gift card as Been expired I need to refresh the card but when ever I call call Center it will come back after when I select language please help in this I will rate this with 5 Stars.
Thank you
Ibrahim

I wish I had an option to rate ‘zero’

 – 
Shubratha P
 – 
2021-05-10
The worst delivery service a customer can get. I’m really disappointed. I had ordered a couple of products on Thursday and the app said one of the product was delivered on Saturday and it says the product was handed over to a security guard when there isn’t one. I called the customer service and they said the product will be delivered to my address or I’ll get a refund. I also mentioned that the rest of the products needs to be delivered to my address and the delivery executive is supposed to call me before delivering the product to make sure I’m home and he needs to deliver the product to me. The supervisor assured me that.
The same thing happened yesterday. The delivery executive never called me. And the app says the product was directly handed over to the security guard. I called the customer service again and spoke to a supervisor and he was least bothered to do anything about this. And I got the worst customer service. He was literally interrupting me every time I tried to talk and was talking over me and I got no resolution.

Bad Customer Service & Refund issue

 – 
tanuKv
 – 
2020-12-08
I like this app so much but customer service of Indian is not very happening. They need to learn alot. I contacted one customer service for my concern but the girl was rude in asking anything. PRITHA was her name...
He has Bad behaviour.. doesn't know how to talk.. overly estimating things we say.. she should know customer service.. she is not good at her job..
Rude, bad behaviour, lack of patience, doesn't understand the issue, and tries to tell rules to customers who are well aware of the rules then her! She just doesn't understand her customer.
She was also not even closing the chat, I had to ask her alot to chose chat so that I could contact other customer service. This was my first experience and hopefully last.
I said I am not in Village that refund would take so long, she as being rude said don't define other's living by city or village.. what she knows, "nothing" she just wanted to say it. I live in village as well as in city.. then how can she say I am defining such thing without knowing.
I only meant by the network connectivity.
Instead of being helpful, she was so rude and her behaviour was very bad.. I don't think she is doing her job well like this.
No offence with the App.. I like it so much!
but there is refund issue sometimes.!

Stop showing irrelevant sponsored products

 – 
Tarun282
 – 
2020-10-15
Please stop showing irrelevant sponsored products when I search for something. It’s really frustrating. Showing few sponsored at the top is still acceptable but showing after every 2-3 products is disgusting. Without seeing how sponsored product is and their rating you keep showing them and most of the time it shows products which I didn’t even search. Because of that I can’t even find what I want.
This is not a search engine where you are providing your service for free. It’s a platform where people buy something and pay for it. Show them what they are looking for and relevant to them.

Refund

 – 
murali kumarasamy
 – 
2020-09-28
Once I have ordered few things, some items got delivered and some haven’t due to pandemic. I waited for more than a month, still the order was showing as in progress. After sometime neither it was delivered not money got refunded. Interestingly through app I was not able to raise a concern or contact customer care. For more than a month I left the matter thinking that the money wouldn’t be returned. Finally through a weird option I could speak to customer care and got refunded. Hence I feel there are glitches in the app though overall is good

Do not buy Pre Launch products Eg New Mobiles

 – 
Anup_M
 – 
2020-08-05
This large company cannot handle pre launch product sales. They take money from buyers weeks in advance of product launch however will not be able to arrange delivery on the date of the product launch or a day or two later. It is better not to pay them in advance and not loose bank interest, rather better to go to nearby mobile shop and purchase it there on the spot, as they get the same product with same offers on the launch date itself. The entire excitement of the new product is lost due to the delay in receiving the product. Very sad system. Even their cust care call centre escalation manager state that they cannot help much and it will get delivered one week after the launch date as it was so mentioned.

No option for the customer to pick up

 – 
nvjose69
 – 
2020-07-17
I have given an order of a Samsung mobile and an insurance package together to be delivered near Trivandrum City. The insurance package reached on time but mobile delayed. City went to triple lock down from next day of delivering insurance package. Even though it was triple lock down, the package reached delivery warehouse in Kovalam which is outside city. Delivery area was also outside city. I have informed the customer service that consignee can pick the pack personally but unfortunately A to Z doesn’t have that option within A to Z! Finally A to Z cancelled this prepaid order with out asking my confirmation! Superb service! God Bless the Company!

Feature Request

 – 
Hanish Kapoor
 – 
2020-06-27
Hi first of all I would like to congrats the team for doing an amazing job in developing the app. It is a very well thought app.
I have faced only one inconvenience while using the app. It is that I have multiple cards setup in my payment option and there is no way to assign a nick name to the card to quickly identify which card I want to use. I always have to see my card and compare the card number to be sure. A feature to give a nick name to the card would be very useful I think.

Lot of bugs or issues

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Vishnu BVB
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2020-06-16
I don’t know what’s wrong with the app. First of all the UI is confusing, categorisation are hard to understand. But ignoring that and continuing is giving more hard time. I’m not sure how many times I have to enter a New Address to order something. It’s looping back again and again to Cart page. It has happened multiple times whenever I’m trying to order. I’m seriously getting headaches whenever I start using the app. I love the products and other services, but the App is really giving a negative vibe. I know you guys are putting lot of efforts into it, but don’t let it go waste or take the app users for granted please. Kindly try and resolve these, Thank you!