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Description

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.
■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.
※ Services and features may vary depending on your product model and your country or region of residence.
The following access permissions are necessary for the ThinQ app.
All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as "Siri & Search", "Notification", "Background App Refresh", and "Cellular Data")
[Optional Access Permissions]
• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.
• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
• Photo, Media, File
- To use the smartphone's storage when downloading the information of the product to be connected
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To view photo/video on your smartphone on the TV.
• Media and Apple Music
- To view photo/video on your smartphone on the TV.
• Microphone
- To check product status via Smart Diagnosis
• Local Network
- To obtain the device connecting Wi-Fi info when adding devices
• Bluetooth
- To find and connect to nearby Bluetooth devices when adding a product to the app.
• HomeKit
- To add IoT-based products
• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

What's New in Version 5.0.19130

You can register LG appliances that do not support Wi-Fi connection on the ThinQ app and receive information about the devices and benefits.

Seller

Name

LG Electronics

URL

Information

Categories

Version

5.0.19130

Size

417 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Albanian, Amharic, Arabic, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Uzbek, Vietnamese

App Store: Customer Ratings

All Versions

 4.6 (7,175 Ratings)

App Store: Customer Reviews

Can not connect

 – 
sunnym353
 – 
2024-03-16
Version 5.0.19130
Still not able to connect washer as getting same error Wi-Fi password wrong .

Schedule Turn Off isn’t working

 – 
Buyer230101
 – 
2024-03-15
Version 5.0.19130
Before updating the app to the latest version, with the older interface, I was able to set a time to turn off wall mounted AC and it used to work with out any issues. Now I am able to set the time to turn off but it doesn’t automatically turns off.

Finally you fixed it

 – 
Prashant.arises
 – 
2024-03-10
Version 5.0.17140
App is finally fixed. Good thing I won’t have to restart it every time I have to use the tv remote 👍

Could Not Connect to the Newtwork

 – 
Chitravi143
 – 
2024-03-09
Version 5.0.17140
What kinda App is this? It was working fine for the first 10-15 days but not now. I had purchased a side by side refrigerator and connected my device with the app but every time I try and connect it with the app now, it works for the first time but after that I am unable to perform any functions in the app as it says could not connect to the network. LG Engineer has also visited my place and is unable to tell the root cause of this problem. It is spooling my whole experience of using such an expensive refrigerator. Kindly resolve this at the earliest.

Good App

 – 
Nandpreeth
 – 
2024-03-08
Version 5.0.17140
👍

Useless app

 – 
Sundalm
 – 
2024-03-05
Version 5.0.17140
You need to have a patience to use this. Useless app.

App does not show anything

 – 
levhaim
 – 
2024-02-02
Version 5.0.15130
After the recent updates the App is not showing anything but says to try again later. Devloper check this for iPhone users

Waste of time

 – 
Gamingyogi
 – 
2024-02-01
Version 5.0.15130
I can see my tv on and connected to my mobile bluetooth but after a long time when i get the option to add it always shows tv cannot be found.
Please LG don’t make smart tv your app is so dumb on a smart phone

Sarmt phone wark

 – 
Sandy Cheema
 – 
2024-01-24
Version 5.0.15130
The

Very helpful

 – 
Achuvuchu
 – 
2024-01-18
Version 5.0.15130
I’ve connect my washing machine and dishwasher to the app and it’s quite helpful.

Pure Garbage

 – 
Lord.Lannister
 – 
2024-01-15
Version 5.0.15130
I have some of the top line appliances from LG.
However this ThinQ smart diagnosis is pure garbage and not but a data harvesting tool. Just now my two year old knock knock fridge stopped working and I haven’t been able to diagnose it with the app or the fridge itself cause nothing is working after spending lakhs on it.
Avoid it.

Disgusting. No support for India

 – 
TheDeltaBull
 – 
2024-01-09
Version 5.0.13120
I bought it in India and it does not let me register as I don’t get any option to key in my Indian number for registration.

Perfect but no option to turn off lights

 – 
Varun_haridas
 – 
2023-12-27
Version 5.0.13120
The one feature we just need to ditch the remote. Also why the hell you guys drop a 400mb mandatory update sometimes when I just try to turn on the ac?

Otp - reg.

 – 
Nandhusiddhaa
 – 
2023-12-22
Version 5.0.13120
Not receiving Otp. Tried more than 5 times.

App is slow after upgrade

 – 
Fazal Basha Shaik
 – 
2023-12-17
Version 5.0.13120
After the recent upgrade the app has become bit slow. Previously it was very fast while changing temperatures etc. now the app takes load time as well as for every degree change it loads .. while new ui looks good but has effected the performance of the app.

unusable since the newest update

 – 
anon_12sh
 – 
2023-12-11
Version 5.0.11861
nothing opens. barely anything works.

Frequent device disconnection

 – 
Pokemon₹
 – 
2023-12-03
Version 5.0.11861
I paired uo my lg cx with the app everytime the device is not operable from the app it's all greyed out

Best app with very good UI

 – 
Vinod Tilekar
 – 
2023-12-02
Version 5.0.11861
I loved this app.Most of the lg devices able to control with this

Can’t connect to the device after new update

 – 
Yoga gokulan
 – 
2023-11-27
Version 5.0.11861
Can’t connect to the device after update . Even can connect to new device

Dumbest of all the smart ecosystems out there

 – 
Dbodhe
 – 
2023-11-26
Version 5.0.11861
The voice assistant is dumb. Usually never understands what you want.

LG front load works great

 – 
sant B
 – 
2023-11-23
Version 5.0.11860
Have been using the app for front load washing machine
Works great and very handy. Specially select blankets through download cycle programs.

Video buffering

 – 
Thamsha
 – 
2023-11-22
Version 5.0.11860
When sharing video to LG ThinQ app video buffering..please lg persons rectify the problem

Not working smoothly

 – 
naman-sharma
 – 
2023-11-21
Version 5.0.11860
I cant turn on my tv sometimes from app and after on can’t control tv.

LG CARE

 – 
DHULKI-FL
 – 
2023-11-14
Version 4.1.51040
I loved it

Login Issue

 – 
App Login Issue
 – 
2023-10-17
Version 4.1.51040
Whenever I try to login, it show the message “We apologies for the inconvenience. Please try again later”
Wanted to connect my TV with the application.

Not getting connected

 – 
Arl lkr
 – 
2023-10-02
Version 4.1.49230
It is not working take too long for everything

Malfunctioning

 – 
manofernando
 – 
2023-09-30
Version 4.1.49230
After the last update app is not stable n could not switch on the tv from the app.

Widget UI broken

 – 
S T A Y I O S
 – 
2023-09-26
Version 4.1.49230
Earlier it’s widget was excellent but now it seems to be broken. Please bring new App update, fix the widget & improve connectivity.

Widget broken in ios 17

 – 
Utsav R
 – 
2023-09-19
Version 4.1.49230
Please fix widget in io7 17

Excellent App

 – 
Brjessh
 – 
2023-09-14
Version 4.1.49230
Loving the LG’s products and their ecosystem.

App bug

 – 
rby@24
 – 
2023-08-24
Version 4.1.47031
Worst ever app.. every time it disconnected.

Very good but needs additions

 – 
abbi.p
 – 
2023-08-20
Version 4.1.47031
Very good app. But, unable to operate drying from app.

Very very very very very very good

 – 
Savanghevariya
 – 
2023-08-19
Version 4.1.47031
Very good ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🖤❤️

Most of the functions do not work.

 – 
smv95
 – 
2023-08-13
Version 4.1.47031
Useless product so many bugs in the S/W.

Difficult to connect

 – 
Gamer89abc
 – 
2023-08-05
Version 4.1.47030
Very buggy

Lg tv

 – 
dev_8080
 – 
2023-08-04
Version 4.1.47030
Worst app to use
Doesn’t work well with ios

Good app

 – 
makcys
 – 
2023-08-04
Version 4.1.47030
Very easy to setup and use.

Microwave and Refrigerator

 – 
Shalini P
 – 
2023-08-04
Version 4.1.47030
Very use less app. Not working. Bahut baar microwave and refrigerator se connect karne ki koshish kar chuke dono me se kisi se connect nahi ho rahi. LG technician bhi aakar try kar chuke fir bhi connect nahi hui.

Siri automation not available

 – 
prem_parker
 – 
2023-08-01
Version 4.1.45020
Hi Team, thinq app is really working great for me. But, I’m not able to customise smart routine for my AC so that I can add it in my siri shortcut. Please help me with a solution. Thanks

Solar systems have a better understanding of time

 – 
Nittle brittle
 – 
2023-07-31
Version 4.1.45020
Absolute garbage app. 16 seconds cannot be 12 minutes. Make it 35 minutes, I’ll wait but don’t behave like a gofer and ask me to vote for you

Not user friendly

 – 
akg2k11
 – 
2023-07-30
Version 4.1.45020
Should be more user friendly for laywomen and men ..

Lg front load washing machine

 – 
alokavs
 – 
2023-07-29
Version 4.1.45020
Superb experience!!

To much bugs in this app

 – 
bsbsyha
 – 
2023-07-26
Version 4.1.45020
too slowly work

LG is dead to me.

 – 
iHanU
 – 
2023-07-06
Version 4.1.43330
So many steps registrations and giving all location/device data just to run smart diagnostic for my AC and then it doesn’t even work.
If by smart you mean making fool of customers.
Then well played.
Goodbye LG.

need alexa configuration

 – 
ravikalluri
 – 
2023-07-05
Version 4.1.43330
send technician

New version is slower with more bugs

 – 
Ratan113
 – 
2023-07-03
Version 4.1.43330
I have updated the application to the latest version and since then facing more issues in getting connected. The loading time also increased which was already on the higher side

Full of bugs and Inaccurate Data

 – 
elixirwell
 – 
2023-06-22
Version 4.1.43130
For my Window AC the Filter management cannot be reset unless it happens automatically even if you clean the filter before it hits 0% and on that basis the energy consumption is calculated. So all data is inaccurate. There is no way to reset the filter management in the app. Not sure if the room temperature is accurate too. App is nice but needs accurate data or close to it for it to really make sense.

Sabse bekar app

 – 
King barmal
 – 
2023-06-18
Version 4.1.43130
Isse bura koi app nahi bna hoga abhi tk

Review

 – 
kapoor@sarthak
 – 
2023-06-07
Version 4.1.41122
Slow app but great service

Good for the everyone

 – 
Senthilb
 – 
2023-06-05
Version 4.1.41122
Nice AC

The ac is loaded with the latest technologies and the power consumption is less than expected 🫡

 – 
Sonam Thakuri BHU Varanasi
 – 
2023-05-14
Version 4.1.39032
ac is loaded with the latest technologies and the power consumption is less than expected 🫡🫡🫡🙏

APP CRASHING AFTER LATEST UPDATE

 – 
krishsharma1987
 – 
2023-05-10
Version 4.1.41120
hello
i am writing this review just to describe about recent update of this application. The app crashes just after clicking the icon and i am unable to use the app. Kindly fix this problem as soon as possible as i am unable to use my smart AC smartly.

Great application

 – 
magesh0111
 – 
2023-04-11
Version 4.1.39030
I recently downloaded this lg AC control app and I must say it's been a great experience using it. The app is very easy to use and has a user-friendly interface. I love the fact that I don't need to use my AC remote anymore and can easily control my AC through this app. It has made my life so much easier! I highly recommend this lg app to anyone looking for an efficient way to control their lg AC.

Very good

 – 
bhuv booo
 – 
2023-04-04
Version 4.1.37030
Have been using lgthinq from 4 months and its good. Door cooling and ice making function is great. Coolness ja maintained well.
Cons- Could have been better if the refrigerator size is more than freezer section. Not many require this much big size freezer and ice making tray. Imo, fridge should be slightly wider in size as its quite difficult to fetch the items at the back.
I hope lg should come up with such options also.

Keeps you updated

 – 
Amiya Ranjan Patnaik
 – 
2023-04-01
Version 4.1.37030
Good app..well integrated with the appliance, keeps us updated about everything happening with the dishwasher..would love it even more if we can control the appliance with the app..

User friendly, energy saving

 – 
Prajakta!
 – 
2023-03-21
Version 4.1.37030
This app is very easy to understand so user friendly. Do not have to open the fridge to change settings (can easily change settings in the app) so it saves energy consumption. Good demo given by LG service provider.

Good App made better in feel and presentation

 – 
A G Shaikh CS
 – 
2023-03-03
Version 4.1.35030
Good App is improved with fresh screens and look though not much changed in options. Overall feels good

Worst app ever!

 – 
Aayush Khanna
 – 
2023-02-20
Version 4.1.35030
The LG ThinQ app is SO BAD it makes the infamous IRCTC app look good! This app is so so slow, hangs all the time, fails to detect connected devices, buffers forever everytime you reselect the app from the app tray. LG makes good quality electronics, if only their app was better customers would opt for their smart appliances else going for smart LG appliance is more of an inconvenience due to the extremely poor LG ThinQ app that all its appliances run in. I regret buying any LG smart appliance only due to this flimsy and lazily made app

On / OFF Button

 – 
Druhin Verma
 – 
2022-12-27
Version 4.1.31120
In the app on/ off button colour is white and darkGary. It will be good to use green and red colours for the on/off button. As without glasses it is sometimes difficult to understand the status of the product

Just received a notification from my ThinQ

 – 
Prianca Nag
 – 
2022-11-25
Version 4.1.29110
It’s so pleasing to see a notification coming from your washing machine that it has completed its cycle and hey now it’s your turn

Keeps me connected to the device.

 – 
Turtle Nest
 – 
2022-10-23
Version 4.1.27121
Love the interface, very user friendly and gives me all the updates and diagnostics of what I need. Keeps me informed of my wash cycles along with power consumption as well

Stupid useless app

 – 
jake bobby
 – 
2022-09-26
Version 4.1.25121
Registration is frustrating to say the least. Sign-up with Apple does not work. Sign in with LG is cumbersome. The connected washing machine does not show any useful info, that is if it manages to connect, which it does not most of the time. This app does not even send you push notification! The notification is only in the app and that too it’s hidden! Also, what’s the purpose of the remote start if the machine cannot be turned on remotely? In short, a difficult to use, useless app that’s just a fancy feature rather than a practical app.

Smart features and very user friendly.

 – 
freelancer-456543
 – 
2022-05-22
Version 4.1.15131
Thank you for the great features. Keep improving. Add more IOT into it. You may also think about adding additional equipment of other OEMs.

LG means life good and it is correct

 – 
Aakash verma csk ipl
 – 
2022-05-21
Version 4.1.15131
All lg product are using me and always suggest to other people to buy lg product because they lg product are always to real life’s good thanks to lg and excellent service

Good app! Apart from smart diagnosis

 – 
sheero'smom
 – 
2022-05-21
Version 4.1.15131
User friendly app, all features are great. Except for the smart diagnosis. It doesn’t show any values in the result, it just shows everything thing is working fine but no useful information is shared for ex. Current consumption, intake temperature, compressor discharge temp etc. I Hope this will be fixed soon by the developer team. I will increase the ratings as soon as the problem is fixed. BTW the device is LG Window Ac with Wi-Fi connectivity. Thank you in advance.

Very useful interface

 – 
Raja..!
 – 
2022-05-19
Version 4.1.15131
I have multiple LG appliances and this app is very good in bringing them under one platform. This app allows us to remotely operate your appliances and also has feature to run smart diagnostic for any troubleshooting. Good user interface.

One of the worst apps ever

 – 
27june1995
 – 
2022-05-13
Version 4.1.15131
Constantly signs-out. Annoying terms and conditions pop-up every alternate days. Worst loading screens.
Using the app feels like you are living in a stone age than living in a smart-device based future. Cause it keeps you waiting to sign-in, load, accept terms and then finally after a ton of loading animations then it presents you with the devices. Then you try to interact with the device.
Hate it. Just F hate it.

Nice App but with bugs

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pratik_v
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2022-05-08
Version 4.1.15130
I loved the app and new UI. However there are minor bugs like the in app widgets in the app doesn’t show the correct/ current room temperature until i open these one by one. Once opened the device dashboard one by one it refreshes the temperature on widgets as well. After some time if the temperature changes i have to again open the dashboards one by one to reflect room temperature on widgets. Kindly fix the bug in the app.
Can you make something for apple watch as well? So that the devices can be controlled from apple watch as well?

App login issues

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ronujadhav
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2022-05-05
Version 4.1.15130
After the latest update! - at every visit application ask for the Login to Account. which is pathetic!
& kindly add an action event to Toggle lights On /OFF, which are present in the remote!

Energy monitoring - issue with the graphs

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DanielCewa
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2022-04-28
Version 4.1.13120
(Resolved) - After the recent update.. Energy monitoring page isn’t working properly as before. Graphs are showing wrong data
New: the time difference can be seen in the energy monitor page… halfnhour time difference is there

Nice UI and easy to use

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akshaykchawla
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2022-03-27
Version 4.0.19110
I use it on regular basis and schedule mode helps a lot, just set it once and forgot all season when to turn on and off

Needs a lot of improvement for such a reputable Co.

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saby_8
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2022-03-06
Version 4.0.17120
LG products and services are unmatched. The app though needs to be more interactive and give additional controls to the user. An admin for all devices is needed.

Love to use LG ThinQ App

 – 
Here who i am
 – 
2022-02-20
Version 4.0.15010
Great app🥳 It works for A/C as well as Tv also .The function for Tv has a little updates to be done as the button shown in app for tv remote is not working properly .so far it’s very good to use LG ThinQ 😊😊

Fantastic Product

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SARAVANA PRAKASH B
 – 
2022-02-16
Version 4.0.15010
This is an fantastic app and LG air conditioner seems awesome, you can control your appliances using this app from anywhere in this world, once again thanks for your product and app, keep it always awesome and up

Be can just view the status but if we can controls it through tap that would be great

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dunnun
 – 
2022-02-08
Version 4.0.15010
It would be good if we can change the settings, start the machine through app etc

Few missing features

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Balireddy
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2021-10-31
Version 3.6.13011
LG WiFi model is awesome, energy efficient and does its job superbly. But I feel controlling hourly temperature would be extremely helpful as temperature falls down significantly low in the morning, it’s kind of disturbing early hours deep sleep. Please add this feature. Just for this purpose I purchased Panasonic AC.

Please add double display mode

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Mukesh Meena
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2021-10-22
Version 3.6.13010
Please add feature like samsung in which same time we can watch content on mobile . Tv display will be cast on mobile .

Connection Failure with Airtel Broadband

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hansasnah
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2021-09-17
Version 3.6.12021
We bought 4 LG WiFi enabled ACs and they have not been connecting with the WiFi via this app ever since. We have called customer care multiple times but have never gotten a proper response as to why this happens. I don’t know if there’s an issue with all four AC units or this app, but the last response we got was that the units cannot connect to WiFi IF it is an airtel broadband connection. This should be rectified urgently as well or at least have a better explanation of resolution is going to take time.

Great App. Feature Request

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sunnybuff
 – 
2021-09-16
Version 3.6.12021
Please consider adding a default temperature for ACs. User should be able to set it and save it. The current config (hard coded) forces it to be 24 degrees and I’ve to turn it down every time I start it using the app.

Useful app but diagnostic feature is faulty

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Sis Punts
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2021-08-30
Version 3.6.11210
Certainly a useful app however diagnostic feature does not work properly, shows normal even when there is a fault. My split A/C has a gas leak and stopped cooling. Diagnostics shows everything as normal with no fault. This needs to be fixed.

Schedule is not working

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kiranreddy19
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2021-06-09
Version 3.5.1721
My wifi is on, able to connect AC with the App, able to schedule on off timings. When AC is ON if the home wifi is turned off and if there is a power outage and power comes back AC is not switching off as per timer. I observed this only when home wifi is turned off. should we always connect to wifi in order to schedule timings to work?

Location settings

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Hus_Bur
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2021-06-01
Version 3.5.1721
I have downloaded this app in my iphone 12pro max to add LG my products in it to control from phone, but when i went to add products it always shows to go in settings and give permission for location, but their in privacy location their is no LG app showing and in LG app settings also no any option to enable location. Kindly review and let me know how can i ise this, screen shot for same will be available on request.

Missing functionality

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SameepBaxi
 – 
2021-05-21
Version 3.5.1721
For LG Washer, there must be option to change or select temperature for every cycle. Also Speed14 cycle doesn’t have cold temperature mode. It is set to 20 degrees by default.
When using mobile operation, all options should be editable like prewash, turbowash, etc. Otherwise we have to manually set it on machine then what’s the use of remote operation.
UI is very dull and basic. Must improve.

Getting error in the last step of the setup process

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Ram@Ramki
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2021-04-09
Version 3.5.1442
I am unable to complete the WiFi setup. Every time I try I end up with an error/message in the last step of the setup process. The error/message itself is not in the human readable format. I could only infer that it may be trying to show a Settings screen with options to enter nick name and location.

It doesn’t work for dual inverter air conditioner

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Centhril
 – 
2021-04-05
Version 3.5.1441
Both app and wifi functionality of air conditioner is very naive. It doesn’t connect with router on other room. When I created a new access point close to air conditioner it doesn’t work either. AC needs to be turned off repeatedly to connect
To WiFi. There is no option of reset WiFi. Samsung does really well in WiFi department. Avoid buying their crap.

Somewhat helpful app, need to improve

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Prachi_Sri
 – 
2020-12-04
Version 3.5.1231
The app is good at notification and that’s it.
It should allow start and stop through app
Could add features like creating custom cycles
Like I want just a steam option, just to ensure sanitisation
Similarly other options should be added to add to the functionality of the app and the machine

Pretty useless

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Sylver Cloud
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2020-11-29
Version 3.5.1231
Took 30mins to register. Kept failing repeatedly. Only advantage I got downloading this app is the machine (7kg DD inverter) now has rinse+spin option that the machine lacked on the dial -how stupid! I really doubt if one will ever need to remotely start a washing cycle, can't think of a reason why anyone would ever need to -it's nor like clothes will jump into the machine themselves and beg you to start the washer! I only downloaded the app for energy monitoring but that's totally useless as it doesn't give any numbers on how much energy was used in a cycle, just tells a degree of consumption in bars with date and cycle info. Again, pretty useless info. Prior to purchase an LG service guy I know recommended against the Wi-Fi models.

App is improving but need to improve faster

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Jerry12750
 – 
2020-10-09
Version 3.5.1056
Need to add more features, especially the functions that are on remote. You need to cover them all in app, thats what app enables you to do and even more. A basic feature to turn off ac light is still not available. I suggest adding Siri support too for shortcuts as well as automation. Looking forward to when these basic features will be added in app.

Crashing

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Anand Bhusari
 – 
2020-07-28
Version 3.0.2501000
I was using this app till last year. It was working fine though it was annoying to login every time to connect to AC. That according to me is poor usability experience when the device is already mapped to my smart AC and is on same network. Even in these times, one is being forced to login using passwords when our devices has biometric and Face ID login over years ago. Never mind over the year received multiple updates to app which were installed and in this summer when I am trying to use app it is crashing on start and giving me error:
Network Instability
Can’t connect to the network. Check your phone’s Internet connection and try again.
Not able to proceed. My AC is connected to wifi. I am connected to same wifi network yet crashing all the times. Someone should take his job seriously and get the app tested for crashes and get it fixed.
I am using iPhone XR and on iOS 13.5.
It is not fixed even in latest update. Seems no one from LG bothers reading reviews.

4-in-1 and light off features missing

 – 
Dagzz.01
 – 
2020-06-16
Version 3.0.2301000
It has all the good functions and the best is scheduling timer. Much needed feature for nights.
However its missing the most important feature of 4-in-1 feature to control the ton usage and display lights off feature which is available on LG remote.
Once these 2 are added, no need for the remote.

Expectation vs Reality

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rajendrag
 – 
2020-01-13
Version 2.4.1100
The application has very limited use, one has to turn on the remote mode on the machine then only the functions work. There is no way provided that remote mode will automatically be on, on the machine. The app does not automatically help to create a support case either. Overall when you see the marketing brochures your expectations are heightened but the application fails to deliver

Needs work took 8 tries to connect

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aslandalion
 – 
2019-11-22
Version 3.0.1506000
The product just would not register to the app and kept showing error after 100 connection complete notification. Using the smart diagnostics in the app is also a pain as I have to restart the machine each time and it keeps giving me false door issue error. I would recommend you wait a few months till they iron out all the basic issues

Review AC 18AWXD

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Rajdeep Mondal
 – 
2019-07-23
The app is very helpful to control the ac, but it takes too long to refresh in every page of interface. In each & every prompt, it takes unnecessary time.
It needs to be smoother as the app behave like a wife remote.
The second thing, in earlier version this app was showing the power consumption for everyday in the weekly diagram. That was helpful. It’s not showing now in that way.
And there are more operating features is missing in this app for AC.
1.Energy control
2.Function
3.light on/off shortcut.
These should be added !
Please fix those above problem and make LG customer comfortable.
TAHNK YOU.

Great App; More Features Needed

 – 
Durgesh Tantiya
 – 
2019-05-31
Hi!
I’ve been using the app since over a week now with my WiFi LG AC.
So the feedback is for that of the Functions available to control the AC.
Improvements needed:
1) Connecting the App first time has to be Easier.
2) Option to change default connection password,Needed.
3) App Functions Refresh, that has to be quicker. It takes at times over 7 seconds for it to show up AC Controls.
4) More Features, the basic ones e.g. Turning Off Display light, Needed.
5) Night Mode for the Application, Needed.
Thank You!
Durgesh

Useless app if it is within limited application

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Libink
 – 
2019-05-13
The concept is really brilliant but execution is a challenge.
Define the purpose: Now application interface is not defined. Users need to remotely operate the machine from any part of the world. Now we have to manually select automation option that is really strange.
HOW TO OVER COME : if power button is ON the entire system should connected via cloud based environment, so user can operate it from any part of the world. Current system is a useless thing, manually we have to do lot of thing for setting up machine, this is not we are lookig from LG. Technology should minimise the effort, don’t come up with extra effort to engage customers.