Name: Lenskart: Eyewear
Rating: 4.4 (31613 reviews)

Updating

Lenskart: Eyewear

Lenskart Solutions Pvt. Ltd.

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#16 in Top Free Apps > Shopping

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#6 in Top Free iPad Apps > Shopping

iPhone Screenshots

iPad Screenshots

Description

Shop from the widest range of trendy eyeglasses and sunglasses for men, women and kids online. Whether you want a pair to make an impression at the office or something casual for a night out with your friends, you'll find just what you're looking for at Lenskart. Shop for Prescription Eyeglasses, Polarized Sunglasses, Premium Eyewear, Blue Light Blocking Computer Glasses and Contact Lenses or the special range of children's glasses on India's no.1 eyewear app for online shopping.

Lenskart offers you 100% authentic, premium brands that are designed using a combination of the latest modern styles and precise robotic technology. We only use high-quality materials to make eyewear and lenses, and offer ergonomic designs, trendy, high quality, flexible and durable glasses at very affordable prices.What's more, become a Gold Member and get access to amazing offers and deals on the latest launches, trending bestsellers and latest collections.

Lenskart Face Analysis - An AI powered tool that helps you select the perfect glasses to suit your face shape right from your home. All you have to do is click a selfie and we'll give you the right size of eyewear that will fit you perfectly. We'll also give you recommendations of eyewear that will look great on you.

Gold Membership - Get great discounts, offers and deals when you become a Gold Member. Membership is valid for a year but the benefits just keep on coming!

Blu Lenses - Protect your eyes from the harmful Blue rays emitted from your digital devices with the Lenskart Blu lenses. These block up to 95% of the harmful rays reducing eye strain, headaches, insomnia and other eye issues. Pick your choice of frames and opt for Blu lenses that fit into all frame styles and sizes.

3D Try On - Try on different eyeglasses and sunglasses in the comfort of your own home, virtually. Click and upload your image from your mobile camera, try on the eyewear you like online, buy the ones you love and share your pictures with your friends on social media.

Home Try On (Available Only In India) - Book an eye check and we'll send over a trained optician to visit you at your home and test your eyes. You'll even get access to 100+ frame styles to choose from. Now book Home Try On appointments for your family members too!

With cash on delivery options and easy no-fuss returns, Lenskart is the best place to buy your eyewear online. Download now & check it out for yourself.

What's New in Version 5.5.3

- Minor Bug Fixes and Performance Improvements.

Seller

Name

Lenskart Solutions Pvt. Ltd.

URL

Information

Developer

Lenskart Solutions Pvt. Ltd.

Version

5.5.3

Size

218.3 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.1 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Arabic, Hindi

App Store: Customer Ratings

All Versions

4.4 (31,613 Ratings)

App Store: Customer Reviews

WORST CUSTOMER SERVICE

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ajiomadarchod

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2024-03-17

Version 5.5.3

I wish I could give zero star . You guys have the worst customer service , worst application ever made . I can’t get through to any representative & every time I try to exchange through app it gives me the error stating validation failed. There is no proper details mentioned. I received an sms from lenskart saying your order is cancelled due to mismatch in power & lens & I am trying to contact you since two days but no one seems to care . On my application there is no such message about cancellation. You guys should rot in hell . My money, time & energy is wasted . I will go to the cops / consumer court if I have to . Because I am not getting any resolution with you idiots

One of the professional specks makers in the world

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Jk Gohil

–

2024-03-17

Version 5.5.2

I will alway buy from Lenskart the service and the quality is provided is worlds best Lenskart values it customers first and keeps the customer at priority I fully trust them they always provide best quality and service to the end user

Gandi Ji quoted

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him

I see this is full filled by Lenskart

Did not received band with my child glass this is third time it has happened after repeated request

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Dmzch

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2024-03-16

Version 5.5.2

Not happy that third time I did not received band with my child glass

Beery good

–

Love the photo and app so good

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2024-03-16

Version 5.5.3

Bery good

Received less quantity

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Thanuvi

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2024-03-16

Version 5.5.2

I had ordered set of 3 lens pack … but the pack had 2 leans

Fitting loose after 2 monrh

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A Surve

–

2024-03-15

Version 5.5.3

Frame fitting getting loose every 2 3 month which is annoying. Its happens to all eyeware which me and my wife buyed.

I know lenskart correct it without any additional cost but still its annoying as we have to visit store.

Unexpected

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Urvashigarg

–

2024-03-15

Version 5.5.2

Good

Always calling

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LovekeshAgg

–

2024-03-15

Version 5.5.2

Very irritating

They think this world is free to pick their call so many times I request to not call me but the keep calling .. my request all of you to stay away from this app….

Very bad quality

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Desertdunetours

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2024-03-14

Version 5.5.2

I bought from noon sunglasses for Lenskart product, when I received the order I got one year warranty card inside the pouch , with in 2 week that product cracked, please don’t use any purchase from online service, lose my money

Excellent Product

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InstaDawa

–

2024-03-14

Version 5.5.2

Excellent Product

eyewear

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Sajidek

–

2024-03-14

Version 5.5.2

It was a very low quality glass and within a few days of purchase, the spots affected over the glass

Cancellation

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Rishikesh ka

–

2024-03-14

Version 5.5.2

Very wonderful assistance by pooja rawat ji

Poor delivery Service

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Suraj Jhawar

–

2024-03-12

Version 5.5.2

Initially while taking an order they give delivery date; in which they fail and and extend it by 4-5 days.. how come spectacles take 8-9 days for delivery. Utmost poor service; no call centre; only automated reply…

Disappointed…

Pure Fake.. they charge for gold membership and delivery service even a local shop will not do..

Very nice service from store

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Pankaj Kumar 21

–

2024-03-12

Version 5.5.1

It was always a good experience with Lensekart for buying glasses.

Worst experience in Madurai Kalavasal Bye pass road store

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Marivenkat

–

2024-03-12

Version 5.5.1

I never experienced this type of stubbornness… worst experience… I want just forget this store

Horrible Customer Service

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HensilaKava

–

2024-03-12

Version 5.5.2

Trying to exchange my product. The app is not working. And the customer service gets transferred to one bot to another. Been ordering from LENSKART since years, BUT THIS IS PROBABLY THE LAST TIME.

Lens karts

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CD43ad1500

–

2024-03-11

Version 5.5.2

Amazing experience

Worst service for customers.

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Thiru52

–

2024-03-09

Version 5.5.0

Being a customer for more than 6 years there are not ready to help with my insurance.

Unethical company

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Gagan.

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2024-03-07

Version 5.5.2

Prices drop after you make a purchase.

Great support!

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V I V E K

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2024-03-07

Version 5.5.1

Great support by online support team.

Downgrading app experience

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avi86d

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2024-03-07

Version 5.5.1

Lenskart USP is its technology. And it’s not working well. No AI to select right frame. Anyways if selected, no real preview of look.

Not recommended - Online

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Sunny06kare

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2024-03-06

Version 5.5.1

Worst online service.. ordered my eye glasses still it is showing as preparing only.. such a pathetic service..

Fake promises

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wandroo

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2024-03-05

Version 5.5.1

Worst customer support experience…

Disappointing

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Ankit8657276217

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2024-03-05

Version 5.5.1

I am extremely disappointed with Lenskart's service. I ordered glasses with an delivery date of March 4th, but now they've pushed it back to March 11th without any valid explanation. This level of inconsistency and lack of transparency is utterly unacceptable. I will not be recommending Lenskart to anyone, and I suggest others steer clear of their unreliable services.

Glasses

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Randhir kr

–

2024-03-05

Version 5.5.1

Best designs and quality product

Exchange option is useless

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Amar2277

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2024-03-05

Version 5.5.1

i bought 2 eyeglasses. I didn’t like one of them. so i wanted to exchange but Can’t. There is no use of the Exchange option.

Fraud

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Aarch Gabani

–

2024-03-04

Version 5.5.0

Money back

Horrible experience with delivery

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Achatha prasad

–

2024-03-04

Version 5.5.1

The sales representatives are completely unfriendly and rude behaviour never recommend this.. also they take 30 bucks extra for home delivery but never deliver at home irritating experience

Excellent service

–

Surya9496

–

2024-03-04

Version 5.5.1

Affordable prices and excellent service

Worst delivery experience!!

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Shankarm2

–

2024-03-04

Version 5.5.1

I have given my office address for delivery since couriers usually arrives at daytime but they have made me wait for 2 hours past my office time and got delivery around almost 7 pm.

Third class service

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Dumbo’s@

–

2024-03-04

Version 5.5.0

Not Giving What They Promise For

Thanks for the discount 💗! Appreciate

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Mirkungri

–

2024-03-03

Version 5.5.1

😊

Great quality but could work on the app

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Tanveeeeee

–

2024-03-03

Version 5.5.1

I’ve been buying lenskart since forever and i love the products and their deals are uncanny! Although the app is pretty slow and the AR feature could be more realistic.

Poor service. Rude representative.

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Jerin_Thomas

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2024-03-03

Version 5.5.0

Order was supposed to be delivered on 29th Feb 2024. Still not delivered at store. While in app it is showing as on the way since last 2 days.

Unable to open it.It gets stuck on the logo page

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Nitesh1205

–

2024-03-03

Version 5.5.1

It’s not going to app and stuck on logo page.

Bad Experience

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Prabeen007

–

2024-03-03

Version 5.5.1

No follow up/update after paying money and placing order. You have to follow up with them repeatedly to update the power but they would not start processing your order. I had to cancel my order including the Gold membership for which I will get the refund in “10 days”, yet they have not confirmed on the refund on Gold MAX membership!

Service experience

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CAAshishV

–

2024-03-02

Version 5.5.1

Sevice by Mayur and Ankush very prompt

Worst Quality and irresponsible store team members

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RTP@123

–

2024-03-01

Version 5.5.0

Recently, I visited the Lenskart store and purchased progressive spectacles after checking my eye sight at store. I received the incorrect product and the visibility was worst. After that, they exchanged the new set and it was even worse than the first one. Now no one is taking responsibility to correct the issue. Simply saying, visit the store.

Support is not good and always the order will delay delivery definitely

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Nazeem Mohammad

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2024-02-29

Version 5.5.0

Support is not good and always the order will delay delivery definitely

Support isn’t connecting even how many times we connect also and chatbot is very very irritating not even connecting to agent

Review

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utgssj

–

2024-02-29

Version 5.5.0

Very poor customer service.

The sales person was very rude when I called for an enquiry

Amazing

–

Ami7772

–

2024-02-29

Version 5.5.0

Wow service 🥰

Lenskart Surprised me !!!

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Bhushan…

–

2024-02-27

Version 5.5.0

Today I visited to lenskart store in Moshi Pune for the enquiry about changing the glasses with another power in Frame which i have bought from Lenskart only 1 year ago.

They have said we don’t provide or change glasses of frame!! Which surprised me today

@piyush Bansal, You need to start providing the Glass replacement also.

I am not happy hearing this!!!!

Disgusting service

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Ehtasham Akhtar

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2024-02-26

Version 5.5.0

All companies are good with selling but not with after service, customers don’t receive the service they expect. I took an eye test at home and then placed an order for over 10,000 rupees. Unfortunately, one of the items is not up to the mark. From the delivery of the product until now, I have tried eight times to get in touch with the person who conducted the eye test, but I haven’t received any positive response. Lenskart doesn’t have customer service where I can call and talk to an actual person for any complaints.

My last time purchase

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deb arijit

–

2024-02-25

Version 5.4.9

Very disappointed with my power

Limited colour power lenses

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Avishek Ghosh

–

2024-02-25

Version 5.5.0

They have so limited colour power lenses. Try to keep more stock in your inventory.

Worst delivery partner 😡

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Worst deliver partner

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2024-02-25

Version 5.4.9

I ordered my sunglass on 14th February the expected date of delivery is 19th or 20th February .but still my sunglasses are not arrived to my location today date is 25th February. And the buledart status

No Such Consignee At The Given Address

Truly a 3rd class service

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Itsashishverma

–

2024-02-25

Version 5.5.0

I have ordered 2 frames, both of the frames received was with scrath and poor quality. Sent for replacement once received but this time also it was scratched and moreover plastic spill was there on frame. Where i should be the one with frustation but ot was opposite. The girl in showroom was showing frustration to us and kept us waiting for 15-20 min. Eyeware was for my headache and now the order with lenskart is causing headache. Better to get from local shop. Better Price, Prompt Service, same day delivery and you will get frame of your choice doesnt matter if they have it or not.

Reliance means reliable. Is reliance reliable?

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1997 Customer

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2024-02-25

Version 5.5.0

Reliance means reliable. But the question. Is reliance reliable? Gimmicks. New entry but old technique of customer attraction. Time and experience only can reveal about whether reliance is reliable or not. Individual service not to be looked for a rating. It should be about the product service post sale experience etc. Buy one get one offer is not really a BOGO. In the invoice, they made the price differently. My order was not delivered. But they made it delivered and made warranty and then they refunded the money only after 6 weeks that too retaining the membership fee. Indirectly they collected the membership fee. Be cautious always while dealing with some merchandise.

Bad experience

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Affected Consumer

–

2024-02-23

Version 5.5.0

I have been a Lenskart customer for few years now. You were my default go to place for all specs related requirements. I had a terrible experience this time. (1) One reason I like Lenskart was the home delivery facility. This time I was told that parts of specs is coming from 2 different locations & hence home delivery is not possible. Didn’t understand the logic at all. Same was applicable for both specs I bought & I had to visit your store twice. (2) I bought a progressive lens. But the progression is so bad that I am unable to read. After spending 15K, if this is the experience, I will never come back to Lenskart.

Low quality glasses at high price of 5000

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fhjjkojb

–

2024-02-23

Version 5.4.4

Zero quality

Worst delivery experience!

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Swap Lad

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2024-02-17

Version 5.4.9

Lenskart is not able to deliver the order within time. I have placed an order for lens change, it’s already more than the 6 days stipulated time and now I have got message that my order will be delivered after 4 days, it means they are taking 10 days to deliver my order. If they are not able to deliver the order within stipulated time then Local Shop is more convenient for us. We are professionals working in Healthcare Field. You are charging the money on first day and not delivering the order within time, this is not expected. We have trust on Lenskart that’s why we are coming into the stores and placing orders. Worst experience!

A Visionary Experience at Lenskart with Gauranshi!

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tyagimayank321

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2024-01-08

Version 5.4.3

I recently visited Lenskart and had the pleasure of being assisted by Gauranshi. The entire experience was nothing short of exceptional. Gauranshi's expertise and professionalism in conducting the eye test were remarkable. She patiently guided me through the process, ensuring accuracy and comfort. When it came to selecting contact lenses and frames, Gauranshi's knowledge shone through. She effortlessly identified the options that suited my preferences and lifestyle. Her friendly demeanor made the entire experience enjoyable, turning what could have been a mundane task into a delightful shopping spree. The wide range of frames and lenses at Lenskart is impressive, and Gauranshi's guidance made the selection process a breeze. Thanks to her, I found the perfect combination of style and functionality. Overall, Lenskart, coupled with Gauranshi's expertise, has set a new standard for eye care and eyewear shopping for me. I highly recommend Lenskart and specifically commend Gauranshi for her exceptional service.

Customer representative

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Amit Shah D

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2023-12-10

Version 5.3.9

I had been to MG road Pune Lenskart store.

My experience has been really really disappointing.

I am not new to Lenskart have been this to store quite a few times.

I want to call out Prithviraj Raut - I really really hope someone provides him training and coaching pls.

Before approching him I asked him if he is free to which his answer was affirmative.

Post that everting he said was not at all customer centric.

Asked him if this can be fixed his answer No post that asked him if there is frame I can buy his answer was no asked him to check I can wait for stick answer again was no requested to talk

To manager came back saying manager not around .

Post pushing he gane ne his and and his managers name.

Namrata C finally cane as was having lunch - which is fine and I am felt really sorry to may be reason for her lunch being cut short that was not the intent.

She was very helpful and did provide all help guidance etc.

Over all training for Lenskart reps is deteriorate may be they are technically sound and I honestly think you may want to have some spot checks and refresher pls.

Visiting their store is Waste of time

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imperfect_alchemist

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2023-11-15

Version 5.3.4

I visited their store at karur,Tamilnadu. They asked the old spectacle for checking the power. One side lens of the spectacle was broken so I felt uncomfortable to bring that to the store and I told the salesperson in the store I forget to bring the old one and I asked them to check eye for new power and provide lens. But the store incharge simply told we can’t provide new lenses without checking the old one if we give it by the way you asking it will create problems with your eye so we can’t provide spectacles without examining the old one. The real question I have is what if the old one is got break totally??? Can’t I get new spectacle throughout my entire life!!! Why are you lenskart people trying to fool us people!!! If you don’t want to sell why you should open a store and attract us people to your store and waste our time?!?!

Very arrogant,optometrist in Store and and appropriate behaviour

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**##**##

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2023-10-30

Version 5.3.4

I visited Boisar Lenskart’s store for eye glasses, before my eyes checking the optometrist quoted that you definitely have both type of power positive and negative so you should go through progressive lens, when I ask how to you say that before checking my eyes, she told me I am having good experience and I am sure about this without checking my eyes. When she checked eyes, I feel no any problem in my distance vision, but she was insisting me you should take progressive power glasses but after -0.5 power glasses my visibility was poor and I was comfortable without distance visibility power glass. When I ask you give me only near vision power glasses, again she insist me that, you should take progressive lens. When I denied I don’t need of this. She told me I Having six-year degree in optometrist, you should get out and don’t come again.

Delivery Vendors

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xAlixRaza

–

2023-10-28

Version 5.3.4

Lenskart has one of the worst delivery vendors.. as an order was to be delivered to my address but I received a call 24 hours after the expected delivery date (so, late order) informing me that my area is not serviceable and I will have to go to vendor to receive my glasses.

I’ve ordered a few glasses in the past to this same address, one just a few days ago. I had to place a complaint and even then the delivery vendors provide EXTREMELY poor service. (last time, few days ago, the glasses were delivered 48 hours after the expected date, at 11 in the night by some delivery personnel privately handing this item.

Due to this reason I am uninstalling Lenskart and will prefer to go to my local business where I can get a 1. much cheaper deal, 2. much better customer experience, 3. much better customer service because despite submitting feedbacks there’s 0 changes. Pathetic.

Cheating people.

–

bhawna14y

–

2023-10-10

Version 5.3.2

No one reads minute policy details. People sometimes place COD orders. I did too. I want a refund now and they’re saying they have a policy that COD orders are not refunded only store credits are given, which we all know isn’t useful. I actuall cancelled the order in the first place but they said it’s been shipped so cannot be cancelled. The whole world offers a refund on literally any kind of payment, but these cheaters don’t. Amazing ways to rob people. I know this won’t matter but you’re Losing a long time customer over this dumb thing. When someone even downloads the app you guys start calling, even 9 am in the morning but noooo, other than money making activities you couldn’t mention in the ads about such dumb policies. Thanks for nothing.

Pathetic

–

Dreamer1124

–

2023-10-10

Version 5.3.1

My review based on store visit.. thane nitin company store..today I visited store there are 3 people but all are busy in their work no come to me ask me what I want nothing…. So I go there told I want this after that one guy said me here it is if u want check go there check.. I don’t know about product I think he could help but nothing.. baniya ke dukan mai jaogye wo bhi acche se bataya sir this is good product this is not that much good..Lenskart expected but not this much expected Indian brand only one thing doing good that is advertising nothing else that’s why making LOSSES at final..if I am lie if ur store camera working good check my footage’s..this ur hospitality or customer value..salute..fake only show off thing Lenskart..

Stay away from Lenskart

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Suman Bangalore

–

2023-07-30

Version 5.2.3

Initial time of Lenskart I bought Lenskart lenses twice and it was good. But last time I brought a leans with price of 9720 Rs. Just four months ago. Before that I got feedback from my relative her frame broke in few months but still I brought as in past I have good experience.

Unfortunately this time happened with me, my frame broke without any reason. Wearer the lens suddenly get a small carrack sound and saw frame broke without any reason. It’s just four months now and lens cost nearly 10,000!

While brought the sale an insurance, then I took it as it was not much expensive. I am wearing lens from last 30+ years and never my lens broke so I thought it will never needed. Today came to know they will give 80% of lens cost remaining I need to bear and don’t know again I need to pay full price or one piece price.

Another point is their staff. I was upset due to broken lens, naturally I was not doing polite behaviour with store manager as they are only company representatives. This person said I am telling lie and this frame I have broken some other way!!! Totally rubbish company, poor product and cheap staff.

I shall not go Lenskart ever, this was my last lens from them. Also I would advise you not to buy lens from there.

Worst Experience

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fReEkY_kINg

–

2023-07-26

Version 5.2.3

1. We can’t actually track out ordered product. My product was out for delivery for two days.

2. For tracking issues, you don’t have the option to talk to lenskart customer representative. It always goes to auto generated messages which would eventually give you standard replies.

3. From order section, you cannot go and check the details of your order. You can only see description. Also you can’t see the unique Item ID.

4. I ordered two glasses at the same time together and one is delivered by Bluedart and other by Kerryexpress.

5. This is the worst online platform that I have been to till now in terms of delivery.

Worst return and Replace service

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M_ranjan

–

2023-07-14

Version 5.2.2

Its been a month I haven’t received my refund..

I purchased two (Buy one get one) specs and I received one damaged product after returning the product they gave me store credit, when i went to store for another booking he said that as i have ordered one + one specs i have to return both the product in order to get new one, i did the same and from past 27 days i am in pain waiting for their refund so i can get my near pair of specs..

Please there are lots of vendors selling frames and lenses you can buy from them at least they have transparent policy they won’t force you to buy gold membership again which is of no use.

The tech doesn’t work without good customer care

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drbhavik85

–

2023-07-14

Version 5.2.2

I recently had a bad experience with Lenskart. When I routinely ordered a pair of glasses with my old power , their executive insisted for a free eye check up . Somehow the optometrist was not confident and he observed that my eye power has increased significantly which I obviously didn’t understand. So when my new glasses with updated power arrived I started feeling giddy with that. So I contacted customer care who assured me to just visit nearest Lenskart store for hassle free exchange. At the store my power was rechecked and it was same as my old power so now they asked me to return the new pair and buy another one. They also assured me of quick refund . Now after 14 days I haven’t received my refund and due to company’s policy I am still arguing them on daily basis for refund. Obviously this could be my last purchase from Lenskart.

Good service

–

Pujari's

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2023-07-13

Version 5.2.1

By progressive glasses were not adjusting well with the eyesight…. With minor setting on the frame, tried for couple of weeks as suggested by the store staff. Still the issue persist, and when reported to the store, I was guided well by the store staff. Return was provided with no extra charge with bifocal glasses. Appreciate the quick and hassle free service experience. Thank you for now team Lenskart! Hope the service gets better and better… All the Best!

Hi-Fi website and customer pleasing Adds but backend CC is useless

–

MSDeepthi

–

2023-05-31

Version 5.1.6

Lenskart has the worst refund process in this world of 5G network and web3 applications. I placed an order from their store, the order payment processed and money deducted. Within 2hrs, i get a sms saying the order is declined and refund LENSKART Cashfree link is issued. Where i have to enter my refund account details. This link never works in any mode of payment (UPI, Bank Details) and moreover the link has max 3 attempts and 20day validity. The refund link is useless now and i have to go back to the store to initiate a refund. The customer care number is a very well designed IVRS, which will never connect you to a representative and finally when it gets connected, the CC website has no registered record of the failed order from the store and they can do nothing about it. With instant UPI payments this clown is still working on refund links so that the customer will finally give up frustrated Looks lyk we need to process Legally for our refunds.

Horrible customer service

–

Dr confission

–

2023-04-22

Version 5.1.1

You get swayed by the reviews and snazzy ADs and fall for the horrible service these guys provide. As long as it is a straight order and delivery it’s fine. Make one mistake and try a replacement and you are in for a whole runaround. It’s been a whole week and they have successfully not even placed my replacement order yet. 1) The store incharge (Ratnadev) straight faced lies to the customer (me) when asked - how much longer will it take to even order this and considering it takes longer to deliver it will take days before it even reaches me - his answer to this is 2 days you will get your frames. Any decently educated person who reads their website knows it takes 5 days or longer for delivery in non-metros and when stated that he says my knowledge is wrong. So apparently even their team lies about duration of delivery on their website. 2) When asked why I wasn’t provided an update when I was told that the order will be placed on Saturday (22 Apr 2023), his response was system issues so order will be placed on Monday. My answer - understood but why no update. Repeat answers. Not even a proper apology. Epitome of customer service. Never using Lenskart again!!

Have a lens pair order system for powerless lenses

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Riya Darnal

–

2023-03-22

Version 5.0.6

The fact that lenses comes in pairs should be taken into account & priced too accordingly (at least for power less colour lenses) as for power it is understandable due to fluctuations in eyesight.

For coloured lenses, People can’t just buy one side lens for say 250 and skip the other , it would be great if you’d price powerless lenses jointly & keep the total say 500 for both under the product otherwise the description seems vague and misleading . It would be very convenient for customers like me !

Lastly must say you’re response team is great . Hoping to shop again 🧏🏻‍♀️✨

Thanks for being open to responses.

I

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~Jitu

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2023-02-24

Version 5.0.5

Have been using your product for quiet a long time now. Your product are good built in quality. However i have one suggestion- you are too focused on selling new frames which is something which not all customers wants when ever we step in your stores sometimes its as simple as replacing old lens with new one. I have visited your store 2-3 times different store they all have same reply this is not done by us you have go to some other (store located in metro city) store to get it done. This is something which is quiet weird to me as i have spent 5k on this glasses now i have to spend again 5K or go for other cheeper options to see things clearly. Hope you will create something or guide me to get lens replacement for my existing glasses.

Be careful for paying online, not ethical

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gsingh#

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2023-01-01

Version 4.9.8

I ordered contact lens through app and paid for the order, after two days when I checked my order status, they converted for Gold membership. There resolution team said it may be due technical glitch but we can’t refund or convert your order into lens. Further there team said we know it not your fault but we are sorry with folded hands. But it’s company policy. Do you think LENSKART company is ethical ?

Ridiculous and brainless ; an example of moronic customer service

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Sumittyagi

–

2022-11-22

Version 4.9.5

I just placed today in last 2 hours four orders. Everything was going right but the eye specialist who visited home for eye check up placed one the second order on my mothers name instead of my wife’s name. The power on that order matches that of my wife, hence the name correction helps for placing future orders. But the man on the phone who I requested for this said NOT POSSIBLE. I explained the rationale as to why it makes sense for both , i.e. us and even the company and it’s the right thing to do. But he parroted what’s told to him, illogically. The account from where order placed is mine for all orders today, it’s the same credit card, same delivery address, only one of the orders has placed a wrong name. How is this an impossible thing to correct ? Such are the silly companies in today’s day and age. What was becoming a wonderful experience , in seconds was ruined by this parrot-in-human skin.

worst experience in term of return and customer support

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guru sharu

–

2022-10-29

Version 4.9.3

the way they contact us to buy the product is excact opposite in terms of after sales and serivce and customs satisfaction . when i kept the product in cart i have got 3 calls from different in term of making purchases post which after the payment they the estimated date of delivery was for 7 days i ddnt receive the product post 7 days later when i asked they said wait for 2 more days. after completion of 10 days and tried to contact lenskart regarding my order i was getting revert from robots and not by humans, when ever i tried to raise a call they those support team wont give any resolution at all i have contacted with 4 agents and non of them gave proper response and such a big mess. worst experience which i have ever had. poor customer satisfaction worst and most irresponsible agent. the only reason what support team says that is "ok sir will pass this chat to an another agent for better assistance" and later they make robots to chat. highly disappointing.

Great service and quality

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rahul.share

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2022-10-05

Version 4.9.1

App is good enough. Does the job without any fuss. The 5 stars are actually for the service and products that Lenskart provides.

This is the first time I ordered Lenskart frames and lenses. Before this I have mostly used Ray-Ban frames with Crizal lenses. I never thought that I would like anything else under that price point. But, I am pleasantly surprised by the high quality of the lenses at a good price. Frames are good. I wouldn’t say that they are comparable to Ray-Bans. But they are in different price ranges and it’s not logical to compare them. Nonetheless the quality of frames are good.

I had some issues in the order but the Lenskart team handled them in a great way, without being defensive even once. This thing in particular will bring in more repeat customers. I think, I am going to be a Lenskart customer for a long time to come.

Bad behaviour by Sandeep — sales person

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venkatbrs

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2022-08-22

Version 4.8.6

I went to buy from lenskart, chandralayout bangalore. First time i shortlisted a frame but got a emergency call from home so had to return home. Second time i went to buy but there was no power in the lenskart store. I wanted to try out other frames so i returned a third time to finalize. But mr. Sandeep the sales person was very rude and he told me to go another store as i was wasting time. Previously me and my wife were lenskart customers and had purchased for over 20k rupees. I thought i will give feedback about him and i still purchased. But to my shock they took my otp and mever let me give a feedback. Hence i am weiting a feedback here. Not only to me but he was rude to other customers as well.

Peyush Won My Heart In Shark Tank

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skb5233

–

2022-01-30

Version 4.6.7

I was using Lenskart from long time time , but I never curious about who is the founder or ceo. When Shark Tank aired I came to name Peyush is founder of Lenskart and when he supported jugaadu kamlesh give 10 lakh for equity and 20 lakh for interest free debt, my tears rolls down from ears even I am little bit emotional writing this review. I desperately wanted Kamlesh to be helped and supoorted and only you did.

Everybody claims they want to support talent but only few really meant out of own gain philosophy. Huge huge respect for you Peyush Sir ❤️❤️❤️

Bhanu Joshi at Lenskart

–

Ipshita Nandi DasGupta

–

2022-01-17

Version 4.6.6

We have been using Lenskart since it opened its first store in MGF Mall. Soon we were attended by Bhanu Joshi…. He is in my opinion the key driver to the success of Lenskart in this location. His absence is hugely felt as he has moved to Faridabad but even from there he does his own magic to attain highest customer satisfaction. I would recommend that Bhanu is given the responsibility to train every Store Manager and staff to have his exceptional knowledge base, outstanding customer relation skills as well as inter-office rapport with team members. He personally ensures that every crisis is best resolved and his very pleasant and respectful disposition adds value to customer experience at Lenskart…. Anyone who has ever interacted with him would know that. I have also seen that the team/ staff in the store he managed were equally alert and attentive to customers and their needs. Their knowhow was also above board. Keep it up Bhanu!!

Worst app I’ve come across

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MALAVIKA A D GOWDA

–

2021-10-30

This is the worst app I’ve come across my whole family purchased glasses from here but two of my fathers glasses has a problem we have paid 42 thousand for those two glasses but they both have a problem with the lens and when I’ve been calling and requesting them to exchange the glasses they say it’s not possible and when asked for a refund they say that cannot happen too and when asked what exactly I’m supposed to do with the glasses which cannot be used or returned back the person representing this app says do as you like and when asked to speak to higher authorities he said they will call back the next day and never got back to me

This is absolutely not acceptable I will never purchase from this app again and not recommend it to anyone else

iOS application doesn’t work properly

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Sam M09

–

2021-10-10

Version 4.5.7

Please improve the iOS version of the app. For each icon or button, multiple times one has press/touch to open any page. Browsing takes a lot of time. The back option also don’t work properly neither the close option. I don’t know why this is happening. As I am able access all apps with ease except lenskart. This the 2nd time I have raised an app related issues. However, the quality of user abilities are decreasing each time.

Worst service that can be!NEVER CALL THEM

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yurirrahul

–

2021-09-18

I ordered an eye check at home from them. Got it done and they gave a prescription fir the same. I got the glasses made from the local shop(progressive ones). But they were not showing good results. When I got the eyes checked from there, the prescription given was not the same and much different from the one given by lenskart. On talking to the person from lenskart, the answer received was that ‘you should have got the glasses made by Lenskart, then only I could have helped’. Lenskart are real robbers as they are not doing the job assigned to them,ie, they are taking money for all wrong checkups and we are suffering as I lost 4000/- to 5000/-making the progressive lenses with the wrongly prescribed instructions from Lenskart. I would like to BEWARE EVERYBODY that don’t call these BUGGERS/ ROBBERS and never ever visit the shop named Lenskart.

If possible, would have given negative stars for what they have done, but don’t have an option here.

Unavailable product

–

nick 41

–

2021-06-28

I have a worst experience regarding the stock of the product last day i have selected a product were i have to receive a voucher and store credit from Lenskart so it took 4 days to get those 2 things meanwhile I spoke with one of the associate from Lenskart and i told them i have selected the particular product so if you delaying the credit and voucher the frame may go out of stock that time the associate told “SIR DON’T WORRY THE PRODUCT WON’T GO OUT OF STOCK” and today after receiving the voucher and credit I called again the associate to say that it’s gone unavailable and they told they can’t do anything. If i wasn’t they will assist me to buy some other frame.

So I would suggest not to buy from the app with there assistance. They only have selection on small and medium size frames if you have a size of 140 or more don’t expect you will get better selection and if you find something you like then it will be in out of stock for sure.

Worst customer care

–

smoke?

–

2021-05-13

I bought spectacles under the offer that I will get 50% cashback amount within 30 days of delivery. 30 days got completed on 4th may. I called them on 8th may regarding the same and they told that it is a mistake from there side and my cashback will be credited within 24 hrs. I waited till 10th I.e 48 hrs for the same and no amount for credited. I called them again and they said it would be credited within 24 hrs. I thought that this time they will definitely credit, but again no such amount got credited. And again I called on 12th may, they asked me to wait for another 24 hrs for the last time. Now, it’s 13th of may and the amount has still not been credited. What should I do now?

Again call you when there is no money being added to my account that I was promised for?

Aggressive and annoying sales tactics

–

KaminiG

–

2021-05-06

Do not download this app. Basically, your phone number and information will be passed on to the sales team who will then proceed to harass you on a daily basis.

They can access your app and see what you’ve favourited etc (extreme invasion of privacy) and can even add things to your cart and checkout.

They will put a lot of pressure on you, using classic sales tactics - “this item might not be available later/ in stores...” All of which is absolute nonsense.

I was so grateful for this option during the pandemic, but it’s just not worth the constant calls if you are the kind of person who wants to take their time deciding what to buy.

Terrible Support Staff!

–

oOKunalOo

–

2020-10-24

Made an appointment for eye checkup. Everything went fine and refractionist told I'll get the details of the checkup through sms. I waited few days but didnt recieve any sms with checkup details. After which I contacted the customer support team and explained my issue. They told me to book another appointment and will have to pay the charges again for it. I asked why I should test again when I have already done it and just need the details of the eye check up, they pretended to not understand what I was saying and would keey repeating that I should take a new appointment. Then they were like, call the refractionist and ask for the details. Like, why am I supposed to do that? Arent you the support staff and shouldnt you be doing all these stuff...really disappointed!

Terrible Customer Service

–

Jaggu67

–

2020-10-14

I bought a pair of glasses for my 11 year old son from Lenskart a couple of months back. The spectacles were delivered on time but turned out to be defective as the nose pad has come off. I took the glasses to the store in Indiranagar Bangalore but was told they couldn’t fix it there.

I contacted Customer Service who asked me to send photos of the defective product. They offered to replace the glasses but insisted that the defective frames be returned first after which a new pair would be dispatched after a few days. I tried to explain that my son requires to wear the glasses constantly and is also attending online school. Since he cannot function without glasses I offered to return the defective pair to the same delivery as the replacement. But to no avail.

Never again Lenskart!

Phenomenal service

–

Omsourav

–

2020-06-01

Usually I prefer buying specs from store only because you are very much aware about the product you are buying, the fit etc. But in this lockdown I broke my specs and had no choice but to install lenskart. I ordered a specs but because of my fault I gave them alternate eye powers. But they were very supportive and helped me get a new one for exchange. It was seamless.

You definitely don’t expect this type of service from optician anywhere. Like I said they are phenomenal. Hoping to purchase more from lenskart soon :)

Excellent guidance during Lockdown

–

VS Gurgaon

–

2020-05-13

My specs were giving me problem, just to check I called Lenskart toll free number. Joy Roy called me from Hyderabad.

He guided me throughout the process and created confidence with Lenskart. Multiple suggestions later- a trial call ended with me buying my first specs online. That too the same evening! Even better, to my surprise, after one day I received the specs!

The app is very visually appealing- the person can try the specs on the face to see how it suits the face. One point where I think the experience would be even better: same facility being available for reading glasses as well. Though, I believe it shouldn’t be hard to incorporate.

Overall great experience!

WORST DELIVERY EVER!!

–

Rakesh Kharje

–

2020-05-06

For all those who are planning to order prescription lenses or specs DO NOT order them from this app! Specially during this pendemic.. You won't find any place which proper updates on your order! The link to track the order has gives fake or false updates on it, and no matter how much you try to contact support or ask for escalation they don't do anything about it because they themselves do not know where our order is! This is extremely disappointing to see such service with lenskart, whatever they say in advertisement is all fake!! My glasses broke so I ordered prescription lenses with a frame and thought that they would deliver it atleast within 7 days but no its been more then 7 days, the funny part is my order has reached near my place 2-3 days back and they are still not delivering it! Support is absolutely useless! I'm having headache as I'm not able to see properly but they don't care at all! Now my money is stuck as well as my order.. It would have been much better if i would have bought it from my local Optical store!

Mobile app fails to show store credits

–

Aadhavi

–

2020-01-15

Hi,

I am

A regular user of Lenskart. Recently, I wanted to make a purchase on Lenskart. As promoted in your website, I had installed the Lenskart app from appstore and was making my purchase through it. While trying to use the store credit i hold, from my last purchase return, I was surprised to see that there was no option in the mobile app to check my store credit balance. Then I had to call the customer care to know if my refund has been credited, only to realize that it’s available and can be verified through the website.

It would be great if you can incorporate all the vital website features (like payment and prescription related stuff) in your mobile ap, so that customers like us have a hassle free experience. I understand migration from web to mobile app isn’t easy, but I think it’s important to notice major details like these while designing.

App version 3.1.8

Unable to attach screenshots here. You can reach out to me for more details if required.

Best,

Aadhavi

Amazing! Never shopping offline for glasses again

–

kiwi-173

–

2019-12-25

I have bought multiple spectacles and sunglasses from Lenskart, all using the app. The value provided is amazing. Initially I was hesitant about fit and finish but the sizing guide is perfect and the 3D try-on gives an astonishingly good idea of how it will look.

I have been fully satisfied with all my purchases. Started small, ordering Vincent Chase branded frames and simple prescriptions, and didn’t face any issues. When I got my first bifocal prescription, I ventured into bolder territory and ordered a Rayban frame with progressive lenses. They called me multiple times to confirm the prescription and even made me visit a local Lenskart store to confirm something called the ED. The whole process was seamless. The glasses are perfect and they are my favourite pair for daily wear.

The best experience I have had to date was last week when I ordered a pair of powered sunglasses and for some reason the power of the lenses got inverted. It was honestly my own mistake- should have double checked- but they cheerfully changed the prescription and sent me the corrected lenses which I received today, just in time for a Goa vacation!

Lenskart rocks and I would recommend them to anyone. I even got my teenager’s first pair of glasses from the site. They are much more VFM than your friendly neighbourhood optician- almost 50% cheaper.

Customer has to die with lenskart service 👎

–

Dwaraknath

–

2019-12-17

Lenskart disappointed me today with they service it’s to bad. Today I am really feeling bad to wearing eyeglasses because of lenskart. I have choose one product in lenskart and like the product, after one month some issue with my eyeglasses I have returned back my eyeglasses they place the order after 10 days the product is not available in lenskart You need to choose another product or another colour I have choose black colour eyeglasses. After 10 days they ask me choose another product because of some GV(Gift voucher) issue. After 3 months they’re telling this things. Lenskart I don’t want your product and I never come back to lenskart again. I will suggest to my friends to don’t buy any product in lenskart. Like this Lenskart is taking care about customers This is not at all good 😡👎

Very very Poor quality and service

–

Dr Shyam Prasad

–

2019-10-23

Attracted by the advertisements, I happened to Visit the Lenskart store at Kurnool. After regular check up We ordered for 3 pairs of spects to our family. It is pathetic to find that no single pair is fitted exactly to the existing site. When the difficulty was brought to the notice of the store they tried to convince and We also understand that it may take some time to adjust. I can after I month it could not adjust and hence we We happened to visit an Opthalmologist and found he deviation fine. The shop people promised to change my spects and did so. Thank you atleast after 1 month you could do it. During my visits, I found that several people are coming to the store for exchange which indicates that they are not so competent enough.

I got really vexed up with the quality and service. I suggest to avoid this store.

Dishonest and cheat brand tactics: Pathetic

–

MayyankD

–

2019-09-15

Have to give one star as less than that not possible. They offered me gold membership at an extra cost claiming that I will get two pairs of glasses at the price of one. However, when I tried purchasing the second pair a fee days later, they are now saying that I had to buy both pairs at the same time to avail the offer. There was however no clear indication of this clause at the time they offered it to me. So if you did not give me any benefit as such for the 600Rs. You took from me for the so called ‘Gold Membership’, so why did they take that money from me in the first place? It is just really sad. These are the reasons why brands like lenskart do not have the potential to ever amount to anything because the policy makers are cheats who are in it to make a quick buck by cheating their customers.

Two buys, both rejected, one for fake another for poor quality

–

Shailesh nema

–

2019-09-05

I have made purchase of two set of specs from Lenskart. One was Power sunglasses which were apparent if not blatant-fake, the return was accepted by Lenskart but I am yet to get credit.

Another purchase was Ray-ban bifocal lenses for 12K, I was extra cautious and also paid their person to check my power and enter in their system. The Ray-Ban was delivered and looked authentic however they made with someone else’s power and I am running heater-shelter to give this back to them and get the corrected ones. Their mailboxes have automated reply of ‘mailbox is full’ and their polite customer service are not able to get information from the system and collaborate. The IT infrastructure is very poor and they sell lot of fake products.

Felt cheated

–

shazzz19

–

2019-07-20

I really felt cheated, after getting numerous messages each day for the discounts & budget lenses/ frames, I went to see it for myself for the first time. My eyes tested & made me to realise that I need to change my lenses immediately & then the executive take me to the counter where all frames were much expensive then on the other counters (with discount & buy one get on offers available on other counters & no such offer on this counter) he took me there with a confirmation that you are going to pay for the lenses only & the frames are free, & never told me the cost of lenses. The cost of frame was Rs. 2500/- & the total bill came to be Rs. 2800/- isn’t this enough to make me understand that I am fooled....

As I move out of the store & get to see the much low cost frames, felt cheated after paying much more then what I could have paid...

Omg worst site I ever came across..

–

anji528

–

2019-05-21

Never ever buy expensive products like rayban or johnjacobs from Lenskart...they’re pathetic,specially there executive who come for try at home service..I bought 2 glasses from Lenskart and that was the biggest mistake I made..I didn’t like the product and I had to return it and they took all the time in the world..firstly the executive refused to return it and to give my money back,all the executives and customer service ganged up for insensitive and they started making excuses to take the return,I had words with companies senior who told me to do the courier by myself because they were helpless in front of the customer service. Then they didn’t return my half money. I placed another order and it’s more than 1 month,I am emailing them on daily basis and talking to the customer service still didn’t get the parcel..now I am thinking of going to consumer court because how can a big company cheat customer like this..so please never ever choose this site.

Poor customer service at the stores

–

Jdhsnzmn

–

2019-03-24

I went to order contact lenses and change the glass lenses on my existing specs. The lady at the Breach Candy store tells me that because the frame I have for my specs is not purchased from Lenskart, they would not be allowed to make the lenses for it. It was my first visit and so disappointing to hear this. Went to Titan eye plus after this and they helped me out instantly.

Can’t believe that every new customer in your store is mandated to buy a frame first from your stores and only then will you help with issues pertaining to them.

How do you expect to cater to the requirements of someone who is new and has specs and is not in need of another pair. Highly disappointed and you just lost a customer or maybe more than one based on the feedback I would give anyone on the service quality and ability of Lenskart to cater to clients. Also deleting your app for good.

Worst delivery and customer care

–

GK Ramesh

–

2019-03-16

This app promised to deliver my glasses in 6-7 business days. I understand a delay in delivery due to any reason. But nope, they refuse to offer a credible reason. The customer care executive just says it is a delay that they don’t know a reason for. Sadly it’s been almost a month since I ordered just one just and no sign whatsoever on the delivery or the expected delivery. The app still says it is expected to be delivered on a date that’s already past.

Until I paid the services were top class. Immediate follow ups, lots of notifications and after my payment completion the entire team is just MIA. I was expecting Lenskart to be a lot better. Bad experience. I might visit some branded store in future to avoid this hassle.

Lenskart shop employees spooling it’s band

–

Nkapre

–

2019-01-04

Recently visited a shop in Xperia mall in Palava city Dombivali, Mumbai and got shocked with the behaviour of Lenkart executive “Mr. Abhijit Biswas” ..I was very wired and disappointed when he started talking bad about lenskart 3D try on app . He concluded in the discussion that the app is not good for all customers and it’s not that great as compared to buying directly from store. He pushed me to not buy frame online and to buy it from his store only. I was very impressed with 3D try on and I find it very nice to use. While making such statements to customers Abhijit is not only giving them a bad test but also spoiling the good brand image of lenskart. Lenskart is investing huge in its online store and apps on the other hand lenskart store executives are pushing customers to not trust online stores. I am a loyal lenskart Customer and will now think twice to visit the store again .

Worst Service..Buy..wait..No Stock..Wait...

–

Prasad-28

–

2018-11-24

Don’t even think of buying your spectacles on this app. You will be waiting forever. I ordered a Rayban sunglass and as the due date for delivery approached the folks call and say it is not in stock and I should order another item. I ordered another specs and the executive promised that it will be taken care and delivered in 5-6 days. As the delivery date approaches, guess what the folks from Lenskart call and tell it is not in stock and I should change my order. What’s happening, do you guys really are in business or doing timepass. Wasting my time..added to that the casual behaviour of the customer service. We have to call 10 times to remind them to solve the issue.

Don’t waste time here, go and buy in another store. No stock, pathetic service and irresponsible customer service is the specialty of Lenskart....

False commitments by excecutive

–

chirag087

–

2018-06-26

I had order for glasses on 6th June I think it might be issue with the no as I wear them there is a head ache I requested for the person for a home visit and try to find the problem and I had clearly mention that please don’t send the person who had come on 6th June to take an order I made a request about it 2 or 3 times about it but then too lenskart we’re sending the same guy for the home visit that is not at all good when a customer makes a request about something the excecutive say that he will follow it but when the call get over they don’t follow it then why do you make false commitments it’s better you say it on the face that you won’t be able to do it why do you play with the customers I don’t entertain it

No value for customer

–

vinkut

–

2018-06-21

Lenskart,

It was my first time experience of trying spectacles from lenskart and it’s been turning horrible day by day..

On 13th may I had placed order for two spectacles and out of that I received one post a week later.. and received other one almost 2 weeks later and surprisingly the second product which got delivered was not the one that was selected..as there was a slight change in design..

Since then it’s been a horrible experience in approaching your team first to get it picked up from my place Lenskart took almost two weeks and then it seems another five days delay occured as the spectacle which was received from mumbai took 5 days to reach delhi ware house.. after calling multiple times today I get the confirmation from CS team that the product which was selected is not in stock which to my surprise is still showing in stock even now..

I am really fed up of this carefree attitude from Lenskart and would like to raise this issue with the concerned department..

My Dad has been waiting for this specs since over a month now..

Kindly suggest what needs to be done as the alternate spectacles are not that comfortable to dad when he had tried it personally...

Would never recommend any of my friends to even try your service as I dont want my friends to suffer the way I went through..

Fyi,I had tried lenskart based on my friends suggestion...

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