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#25 in Top Free Apps > Travel

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Description

Introducing IndiGo's iOS app that makes air travel hassle-free and effortless! IndiGo's mobile app has already attracted over ten million users, thanks to the convenient and user-friendly interface that it provides.
IndiGo's mobile app offers you a chance to not only book cheap air tickets conveniently but also stay updated about the most amazing offers and deals, all in one go. On top of that, the IndiGo app also automatically sends alerts regarding your booking and also lets you take advantage of exciting add-ons like priority boarding, meal selection, extra legroom, seat selection and several more. So, make your travel dreams come true with India's coolest airline, IndiGo and go anywhere, anytime, at the most unbelievable prices. Happy exploring!
A glance at IndiGo’s app feature that you’ll love
● Provides a simple, quick and intuitive flight booking experience. From flight ticket price to exciting services to flight booking offers, the app provides everything you need.
● Offers faster and improved payment options such as Net Banking, Credit/Debit Cards, UPI.
● Ensures personalised experience by giving access to the β€˜my bookings’ section instantly.
● Generate baggage tags from the IndiGo mobile app and download boarding pass directly to skip hassles.
● With IndiGo’s mobile app you can now stay updated on both domestic and international travel guidelines.
Enjoy the convenience of IndiGo’s cheap flights
Booking cheap air tickets has never been easier than with IndiGo! With an eye on IndiGo’s airfare calendar, you can grab the best deals to book cheap flight tickets to both domestic and international destinations from your mobile phone. Our alert notifications also keep you updated with the latest flight offers, sale seasons and deals available for you.
Adding value to your journey with our in-flight services
● Get discounted fares for being vaccinated with the Vaxi Fare add-on.
● Skip the queue and board on priority with the 6E QuickBoard and save your precious time.
● Reschedule your delayed flight for free with IndiGo's Plan B.
● Enjoy the flavourful delicacies while onboard, by adding the 6E Tiffin add-on to your trip.
● As part of IndiGo's 6E Bagport service, your baggage can now be delivered right to your doorstep without any hassles.
Free web check-in & flight status at your fingertips
A free web check-in with IndiGo is the best way to avoid any last-minute hassles. With a web check-in facility available for both domestic and international flights, you can save a lot of time and have a seamless flight experience. You can also get real-time updates of your flight or track your flight status, by entering all required details and flight PNR number.
Book from an array of IndiGo flights
Offering more than 1500 flights on a daily basis, now get ready to book cheap flight tickets to a slew of both domestic and international destinations directly from your IndiGo mobile app.
● Domestic flights - With the IndiGo mobile app, you can now book domestic flights to 74 destinations within India.
● International flights - Expanding its wings on a global scale, IndiGo’s user-friendly app lets you book international flights to 24 destinations.
● Charter flights: With IndiGo’s charter flights, embarking on a private trip with your loved ones is just a few clicks away from your mobile device. You can also get any type of goods delivered, such as household essentials, documents, perishable items and many more with IndiGo CarGo.
IndiGo awards and recognitions
● Best low cost airline - Asia
● Best low cost airline - Central Asia
● Passenger choice award
● COVID-19 airline excellence award
● World’s 5th best low cost airline
Note: We constantly strive to enhance our product and services and would be happy to hear any suggestions or feedback you might have for us. For any issues, please call the IndiGo call centre on 09910383838 or write to us at customer.relations@goindigo.in.

What's New in Version 5.0.48

Our latest update includes:
- QuickBoard
- Minor bug fixes and performance improvements.
Thanks for using IndiGo App.

Seller

Name

INTERGLOBE AVIATION LIMITED

URL

https://www.goindigo.in

Information

Developer

Categories

Version

5.0.48

Size

102.3 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 11.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SEThirdGen, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad AirFifthGen, iPad AirFifthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Chinese, Hindi

App Store: Customer Ratings

All Versions

 4.6 (21,828 Ratings)

App Store: Customer Reviews

Pathetic Food served on flights

 – 
Kaizad
 – 
2022-06-07
Version 5.0.48
While taking bookings for meals you never say that you don’t have heating facilities (OVENS) on Domestic & International flights. If one needs to have hot stuff than only Noddle- Poha & Upma is served hot rest Biryanis- Chicken Kulca are served cold.
Rest of the services are very good.
Would appreciate to look into it with serious thoughts.

No safety during traveling yesterday my trolley bag they damage while Calicut to Auh

 – 
ddhshaja
 – 
2022-06-05
Version 5.0.48
Careless flight

None of the buying options work

 – 
pallavichaudhury91
 – 
2022-06-04
Version 5.0.48
Cannot make any purchase through the app. I don’t understand why you guys even put the option of buying services if it doesn’t even work. The buttons are fake and just change colour when you tap on them and nothing else

Mannat- 6E 6303 pat Mum

 – 
HMaity
 – 
2022-06-04
Version 5.0.48
She ( Mannat) is very kind to a non regular flyer, very friendly with kids and happy to serve all passengers .
I want to complainant how she can be so Kind 😊

Overcharging for check-n baggage

 – 
Gunu sodhi
 – 
2022-06-01
Version 5.0.48
I was charged wrongly by indigo for 3.5 kg even when I showed them the weighing scale was showing 500gm when nothing was placed on it.no one cooperated

No option to view the shell credit for cancel booking

 – 
Inr Pradeep
 – 
2022-06-01
Version 5.0.48
No option to view the credit available for cancellation of booking . I don’t know how to contact the customer contact Center to ask for it.

Baggage

 – 
Shailesh Waikar
 – 
2022-05-28
Version 5.0.48
After paying for FF services the baggage came after 20-25 minutes which is not acceptable and it should be refunded back. I will make complaints on Air Seva App

Good Digital presence

 – 
theyandjjdjdjdjdndnnd
 – 
2022-05-22
Version 5.0.48
One of the main reasons I choose indigo is that they actually have a good mobile application. It makes it easy to check in on time and save the boarding pass in my wallet. It’s very convenient. I think other airlines should follow this.

App keeps crashing immediately after I open it

 – 
Yash chicken nalluri
 – 
2022-05-22
Version 5.0.48
Since a week my app doesn’t open. It crashes on the splash screen itself.

Bad behaviour

 – 
Kawaljit singh Arneja
 – 
2022-05-19
Version 5.0.48
Staff at Amritsar airport is very unprofessional and untrained.Rimpi was the indigo staff there who issued boarding pass to us,she needs more training for her job. Not happy with Rimpi behaviour there.Will try not to travel by indigo .Vistara is much better than you people.There staff is also good

Thank you Mr. Ashish Rawat

 – 
Jigar Limbani
 – 
2022-05-17
Version 5.0.48
I did a flight booking today for 5 passengers with PNR: RQW7GA but, I forgot to add 2 infants while doing the booking.
The first thought that crossed my mind was - oh my god, I would have to cancel the ticket and book the ticket again. I checked the rates and unsurprisingly rates were increased by Rs. 1,000 per passenger.
Then I thought let me try and check with customer care if they can add 2 infants in the same itinerary.
I called the customer care. Mr. Ashish Rawat was on the line. I explained him the situation and he said yes we can add 2 infants in the same itinerary without cancelling the ticket.
β€˜β€™ I was relieved ’’ and thanked him (in my mind).
Very politely and patiently he took all the required informations from me, I made the required payment and he added the 2 infants in the same itinerary.
I would like to thank Indigo Airline for having this option of modifying the existing booking and would like to thank Mr. Ashish Rawat again for being very helpful and doing the needful with so much of ease.

6E Rewards XL - No updation of Reward points

 – 
Rajesh Kakkar
 – 
2022-05-15
Version 5.0.48
The only credit card in which Even after 5 months no updation of reward points and no proper customer care for proper response or follow up

Generally decent app but nothing extraordinary

 – 
Hichaps
 – 
2022-05-12
Version 5.0.48
Generally decent app which gets the job done but has some rough edges. Eg if one adds the boarding pass to Apple Wallet (possible via the app) it does not capture all details that are there on the pdf version of the boarding g pass(eg Zone for boarding).
But works functionally well.

Such a shame you are!

 – 
VivekLastLaugh
 – 
2022-05-11
Version 5.0.48
The way you have dealt during and after the incident involving the special child, it’s disgusting!!!!

Worst app

 – 
snshusha
 – 
2022-05-10
Version 5.0.48
Worst app ever… cannot print or download your web check in.. every time it jus shows cannot open right now.

Best Airline

 – 
Rakesh K Semwal
 – 
2022-05-08
Version 5.0.48
On average i takes 14 to 16 flights a year and all indigo. The best of this airline apart from flight service is customer support.
Many time i had to cancel or reschedule due to medical emergency or work emergency they have always helped me and avoided my much financial losses…
Keep it up and a salute from a Defence person for your great work

Good app

 – 
neokiller12345
 – 
2022-05-06
Version 5.0.48
Good easy to use app got discount also

Does not show Boaeding Pass

 – 
Sachu84
 – 
2022-05-04
Version 5.0.48
When booked the tickets for more than one passanger, only one passanger’s boarding pass is visible in the App. It also does not include second or third passanger’s boarding pass in the wallet. It is frustrating to try..Hope You will resolve this issue…

Worst Flight Experience

 – 
Abhishek Singhania
 – 
2022-05-03
Version 5.0.48
Useless

Untrustworthy Staff

 – 
irohit27
 – 
2022-05-02
Version 5.0.48
Very bad service !
Staff handling baggage is not trustworthy!

Loved it

 – 
shiva_rai91
 – 
2022-05-01
Version 5.0.48
Indigo provides excellent services, hospitality & timing. I boarded their flight along with my wife, from jaipur to delhi at 11AM on 18 Apr. Their staff ws helping and caring. A crew meber personally wished us along with a tray of eatables & a Happy Birthday card on a napkin. They made me feel so good throughout the journey with their pleasent smile and worldclass service.

Great App

 – 
Siddharth Mookerjee
 – 
2022-05-01
Version 5.0.48
Application is very good and user-friendly, they've rolled out the latest version which looks the best

Wrost airlines I ever see

 – 
Pradum kr
 – 
2022-04-30
Version 5.0.48
Boarding is on time but seated on flight is delayed by 1hr 5 mins wrost service I ever see

Useless staff named shiny in Dubai Terminal 1

 – 
belvin marx
 – 
2022-04-30
Version 5.0.48
Very rude behavior.
Never expected this kind of behavior from indigo representative.
Weight of the hand baggage was more than the desired weightage but check in luggage was only 20kg instead of 30 kg.
I paid 300 AED in total for excess luggage.
Later indigo staff comes and ask me to put my luggage into checked in baggage.
Then why the hell you are charging extra money for excess baggage.
I need a proper explanation.
Regards,
Belvin.

Worst Service

 – 
very poor app πŸ˜πŸ˜‚
 – 
2022-04-29
Version 5.0.48
we can’t find any flight , but some third party app will show indigo flights , i dont know how comes so ??
even we try to get some help , they will keep us waiting till our patients end

Damaged baggage

 – 
Rocky-27
 – 
2022-04-25
Version 5.0.48
Hi i am yet to receive any confirmation on my compensation voucher.

Hassle free

 – 
Aditya2988
 – 
2022-04-25
Version 5.0.48
Absolutely hassle free to book and manage travel.

Great interface and easy to use

 – 
NG2909
 – 
2022-04-25
Version 5.0.48
Thoroughly enjoy using the app as it has an easy to use interface. Great stuff!

Poor support

 – 
abdudr
 – 
2022-04-20
Version 5.0.48
Really poor support

If thr would be option for ZERO star rating, i could opt that

 – 
akjzhsbshshshbshssbjsjs
 – 
2022-04-17
Version 5.0.48
Hopeless service in Every step

Not worth it

 – 
aditya2944
 – 
2022-04-17
Version 5.0.48
Better alternatives available

Boarding pass issue

 – 
hash228
 – 
2022-04-17
Version 5.0.48
Strange thing . Boarding pass disappeared after the security check-in and after scanning same at gate . So near to aircraft , ladies didn’t allow us to board till I get same !!! App worked crazy . While checking in , asked for physical print out of boarding pass , lady at counter didn’t give. No idea why boarding pass disappeared in middle of boarding . Please check for bugs

Very poor app like the the company

 – 
bdl@
 – 
2022-04-16
Version 5.0.48
The app does not work and is confusing one of the worse airline app
When is it going to be better

Worst airlines in the world

 – 
iniyan_97
 – 
2022-04-15
Version 5.0.48
Worst airlines i have ever seen

Tour of Singapore

 – 
ASSAMRIF
 – 
2022-04-14
Version 5.0.48
Dear IndiGo,
Do you have such attractive package for Singapore tour too.

Mobile Check In Never Works

 – 
123Ranjit456
 – 
2022-04-13
Version 5.0.48
I have taken 20+ Indigo fights in the past 5-6 months and the mobile web checkin never works - specifically not able to select passenger for check in.

Praise for Ananya 6E 1858, 10th April 2022, Kolkata to Dhaka

 – 
Krishnadubey63
 – 
2022-04-10
Version 5.0.48
Today while travelling from Kolkata to Dhaka, had forgotten to carry a pen, it is required to fill health check form and Immigration form in Dhaka, Bangladesh. I am 58 years old and tried to check in different stores if anyone shop was selling Pen, but it was not available. I thought that will check in flight with air hostesses but extra pen was not available, had asked ANANYA, air hostess in that flight, she tried to find, but could not get one. She ultimately came to me & gave her Pen, saying, she will manage, I can keep the same. A gesture, for which I can praise only, that gave me a shy of relief, as Dhaka airport is congested and if she would not have supported, it would have created a major mental pressure on me, may God give her success, this was small but big gesture for me, thanks again Regards Krishna Mohan Dubey seat 4D. 6E 1858,Kolkata to Dhaka 10th April 2022 +919873831111

toooooo costly

 – 
kaljaay
 – 
2022-04-10
Version 5.0.48
After covid your fares tooooooooooo high. Train best. we save 5000 to 8000 every trip . thank you Indigo

Manojkumar Gupta

 – 
manoj rupal
 – 
2022-04-07
Version 5.0.48
ΰ€†ΰ€œ ΰ€€ΰ€• ΰ€•ΰ₯€ ΰ€Έΰ€¬ΰ€Έΰ₯‡ ΰ€˜ΰ€Ÿΰ€Ώΰ€―ΰ€Ύ ΰ€ΰ€ͺ ΰ€΅ ΰ€ΰ€°ΰ€²ΰ€Ύΰ€‡ΰ€¨ ΰ€Έΰ₯‡ΰ€΅ΰ€Ύ.

Too many notifications!

 – 
MikeJarosz
 – 
2022-04-04
Version 5.0.48
Sends too many notifications and there’s no settings option from distinguishing important notifications about your bookings vs all the promotional nonsense. Other than that, the app is nice.

Very bad

 – 
aparnaaaa
 – 
2022-03-31
Version 5.0.47
Very bad services I make sure not to book again me with my friends

Fresh and recent incident β€˜2022 yr

 – 
1947Jkhas
 – 
2022-03-29
Version 5.0.47
I booked my ticket for 6th April β€˜2022 from Hyd to BBS, it happen so the flight got cancelled and indigo allow me to book / rescheduled the flight at 0/- diff cost… trusting indigo blindly change the flight timing and happen so Indigo breach my trust and it by default took next day Ie., 7th April 2022… when I call customer care they ask me to pay the difference, as I have no choice I have may approx 5000/-β‚Ή as a diff fare. It’s a pathetic service, why it defaulted to next day when I have a flight available on the same day.. it’s an eye opener now indigo cheat it… for reference to the customer who read my mgs, here is the PNR JJI6SF… it’s an hard earn money indigo…. I have broken customer trust…. Thanks a lot for not being loyal as we been for….

Late OTP

 – 
navaskdl
 – 
2022-03-29
Version 5.0.47
When will you send the otp to get into the app? After one day? Very bad!

Pathetic

 – 
puri 44
 – 
2022-03-28
Version 5.0.47
Always had a good experience with indigo
But today’s flight was a disaster!!!
We had a flight from Hyderabad to nagpur on 28/3/22
6e 7136
First the flight was delayed by 1/2 hr..not a big deal
But we were boarded on a small aircraft
The overall takeoff flying time n landing were very bumby & rough,without any turbulence
If indigo is charging full fare of the sector it should mention the aircraft size prior in flight searches
We are not idiots to pay full fares for a bullock cart ride
Simply pathetic

Horrible App Experience.

 – 
adijoshi07
 – 
2022-03-27
Version 5.0.47
You know an app is really bad when it won’t even take your money. I was denied a meal on BOM-GOA Flight citing that’s not what I had chosen when I had clearly picked out a sandwich. And I was denied it. The app choice didn’t matter and I was given nuts instead. That’s a horrible way to treat a passenger.
Now onto why the app is bad. No matter what you have to remember your PNR cause that’s the only way the app will show you your booking. So all tabs that say β€œmy booking” β€œcheck in” are useless. You will have to manually enter details to access your booking.
Need a better functioning app.

Worst services from customer care

 – 
Koulsudhir
 – 
2022-03-26
Version 5.0.47
Despite of serval attempts calling customer care they were not able to fix up my 6E reward program problems. Disgusting!!!

Poor- payments not received by Indigo

 – 
drvermamd
 – 
2022-03-24
Version 5.0.47
Tickets don’t get confirmed because payments are not received by indigo. I had to call them many times, wasted 2 hours.
Better to buy from Goibibo- smooth.

No custome care

 – 
naydneooqbxomfbyansic dba
 – 
2022-03-24
Version 5.0.47
Fuuuuuuccki

Customer care

 – 
gurpreet chadha
 – 
2022-03-21
Version 5.0.47
Pathetic call center services. Just spoke to an agent called shruthi. She was incompetent and in knowledgeable wasting our time. Pathetic service

Third Class Service

 – 
Mirza & Mughal
 – 
2022-03-17
Version 5.0.47
I am Nasir Mirza
I Book my Flight Lucknow to Delhi Date from 17 March 2022 flight number is 6E2024 Indigo
Timing is 1:00pm to 2:15pm When book my flight I see free meal but in flight is not free Meal and Airhostess Behaviour is Too bad and Water bottle is Cheap I pay water Bottle Rupees 20 and I pay coffee rupees 100
I am Again book indigo Flights I am Totally Engry and Sad I hope Indigo airlines action this missbehavier..

Pathetic Application

 – 
Sreeks09
 – 
2022-03-11
Version 5.0.47
The app expects you to take screen shots every time you generate the boarding pass. Once you move out of the boarding pass window you cannot ever recover the same from the app. Adding this situation with a high handed employee folks, the app plus ground experience is equipped to give a terrible experience. If this is the airline you choose for whatever reason, be diligent to book via a travel site who can provide you with all docs online . These folks are far from analog era to attempt building a digital app !!!

Indigo is a robber

 – 
Amro 23456
 – 
2022-03-06
Version 5.0.47
Dear indigo I am attaching screenshots. I booked a flight yesterday from Hyderabad to Kolkata for 24th April. I paid 4368 also via paytm. The payment was done properly but still it was showing pending. I waited for 15 min and called the customer care who made me wait for 20 min. After that he said it will be resolved. He took my number and will call on my number in 1 hour. Though this 1hour never came. When I saw at night the booking was cancelled whereas I have never cancelled any booking and I haven’t got my money back . What you are indigo ! A robber or a potential thief ! I will never recommend this service to anyone and will definitely forward this to consumer forum
Regards
Amrapali

I would like to thank MR. Farhan Ahmad (prayagraj)

 – 
chef tanisha
 – 
2022-02-20
Version 5.0.47
I had a flight from prayagraj to mumbai yesterday 6E5915 . Mr. Farhan Ahmad really helped me out I am glad I went to his counter as per the grooming being in a management industry it is foremost and Mr. Ahmad was perfectly groomed . He helped me is the payment issued the seating issues and luggage issue too very calm kind clear in mind person I meet yesterday I can’t Thankyou enough .
Mr. ahmad have all the supervisor qualities as the instant decision making grooming and easy to reach for customers .
I wish you kuch mr. Ahmad if you got to read this just keep in mind you deserve kudos for the service you provide and definitely you will achieve your goal in your life . I pray people help you your family the way you helped everyone u have wishes and blessings of thousands customers upon you .
You will definitely get what you desire for in your professional life all the heights .
Thank you so much I wish all the indigo staff be like Mr. Farhan ahmad .
Because some people forget the kindness and misuse thier position and power by not listening understanding and screaming at customers.
Warm gesture of this man (mr. Farhan ahmad from prayagraj airpot) really made my day and added stars to indigo you go man a lot more u have in your life .
Thankyou again .

Worst service by Indigo

 – 
Ankz1984
 – 
2021-12-26
Version 5.0.46
We reached airport 45 minutes prior and the counter girl Miss Rosita said for checkin baggage you are late for the checkin as checkin counter closes 1 hour prior and it’s written on the ticket. I showed them the ticket and this line was not written anywhere. Seeing two small kids with us and having 45minutes good time for a small airport like Goa I think checkin could have been done. But it’s the cheap policy of airlines to beg for money for every small thing (like 200/- to 300/- for seats, what nonsense) they said you can go on the next flight only after paying 1800/- per person. Utter non-sense and harassment it was. Just like all other big chor company shut down. Chor like indigo should also shut down too.
Then the worst part was their air-hostess they do not know where to make the passenger sit during landing as I had a kid with me. The themself started arguing inside the flight that too during landing and after further harassment of changing seats 3 times as per their direction I had to make the 3 of those idiots talk to each other and decide where should I sit.
Cheap company. Cheap employees.
Never travel by indigo even if it’s the cheapest of all. As they show their cheapness during travel and ruin the travel experience.

Review during both the legs Cok to Hbx 16 Dec and back on 22 Dec

 – 
veebeenaik
 – 
2021-12-24
Version 5.0.46
The experience has been amazing…. The crew were awesome during both the legs … the felicitation by the crew and the pilot on account of Vijay Diwas was a sweet surprise and took me off guard … I thanks the crew of 16 Dec kochi to Hubli for that … truly a memorable one ….The return leg was also very memorable wherein everyone played their role perfectly…. Thanks a to indigo for a wonderful experience
Vinay Bhushan Naik

😑

 – 
aliya rasheed121
 – 
2021-12-02
Version 5.0.44
On Nov 1 i booked flight to Coimbatore, but then I couldn’t board the flight as they said i was late. Partial reason for this was the long que at the counter. However I couldnt get the flight and I checked if i can reschedule it. The lady at the counter said the next seat available is 9:50pm flight and said i have to pay another 3500 to get the ticket. I thought I’ll have to pay just the difference in price. But no she said i have to pay another 3500. Then I booked another ticket for the 9:50 flight. Today i had flight from Coimbatore to chennai that was at 11:45. We checked with the staff and he amended the ticket to a 4:10 flight WITHOUT any extra charges. That’s when I realised i was fooled. And that is why am making a complaint today. I didn’t expect this from Indigo. I am a frequent traveler of your flight. So disappointed.

Very bad experience

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Anuradha Nath
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2021-11-30
Version 5.0.44
My PNR number is RJVWWS. Yesterday i had my flight from Agartala to Chennai. My baggage condition is very bad when I receive. My trolley is full of scratches and mud. I don’t expect i will receive my trolley in that condition where they charge 1000 rupees extra for extra weight. But they should serve the same. I didn’t fine the option to upload the picture. Otherwise I would like to show it openly how they treat with luggage. Worst experience ever. Disappointed Totally.

Doesn’t work well with Apple wallet to save boarding passes

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Santhosh Boggaram
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2021-11-25
Version 5.0.44
The app is seamless, no doubt about it. But in my recent travel I faced a great difficulty saving all my boarding passes to the wallet. Tried in multiple iPhones but same issue. Only 1 or 2 persons boarding passes are being saved, when we try to add third person's pass it replaces the lastly added one. Please look into this issue. There is no use of wallet integration if that doesn’t work.

Thank you

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pπŸ’–πŸ’–πŸ’–
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2021-11-12
Version 5.0.44
I was travelling on indigo airlines 6E646 to Delhi from Surat on 27 th October : I just wanted to thank the ground staff miss Heena and Mr Akhilesh for being so helpful and courteous with us with our baggage considering we had a small child travelling with us ; we were 5 passengers:
They took care of everything with absolutely kindness : I returned to Surat by two different airlines from Gauhati as I didn’t get a connecting flight ✈️ of indigo from there and my experience was bad :
I hope indigo connects with many more cities as I was totally satisfied with my experience:
I am training again on 15 th October to Jaipur and back on 18 and I am glad I got indigo connectivity:
Thank you HEENA AND AKHILESH for your co operation:
Thank you INDIGO AIRLINES

Worst app

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sridae
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2021-10-23
Version 5.0.44
After verification in boarding gate-1 at AMD airport boarding pass vanished from the indigo application. Indigo staff Honey based out on AMD airport didn’t allow to get me to enter into flight & said app has technical glitches. She made me to wait for 20 minutes in aero bridge to get boarding pass copy then verified & still she made me to stand in aero bridge. I requested her can I board the flight madam then she allowed me. See the attitude of the staff. Don’t know why indigo keeps this type of staffs to trouble passengers. This digital initiative is useless. Burden to customer. Casual approach useless indigo team in AMD airport. No value to passengers. Carry copy of boarding pass always indigo is conducting trial with their app using passengers

Indigo flight always reshedule

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Stafin kurian
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2021-10-11
Version 5.0.44
Indigo donot know the value of time of customers. I am travelling two times in the airline this month and both time they reschedule flight. If you want to reach destination on time go for other airlines. Also in my last International journey from doha, the staff at baggage counter was so arrogant and was asking coolie to place luggage from trolley to conveyor. It was difficult for me as i was carrying baby on my hand and was alone. Every journey for me was disappointing.

Improvements in Indigo App

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DS Sachan
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2021-10-03
Version 5.0.44
The Indigo App needs lot of improvement. When I have logged in and I book my flights, it doesn’t show me my β€˜completed booking’ history. For example when I do Indigo flight booking through MakeMyTrip App, all my previous completed booking history is visible in MakeMyTrip App. Please improve your Indigo App as per the reputation of your good services. Thanks

Horrible experience

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Arjun.nnr
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2021-08-02
Version 5.0.43
While the user interface and everything is done nicely the app database is absolutely horrible… I’ve booked 4 times with this application and while the amount from the bank is debited.. indigo all 4 times has not registered the amount and cancelled the booking and had to get on a customer call to sort thing out every time and rebook the flight and wait for 5 days for money to be transferred.

POOR CUSTOMER SERVICE

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kidneystonespaikao
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2021-03-20
Version 5.0.38
I would like to remind Indigo that your service towards the customer is not satisfactory. Since we’re paying for the service we would appreciate it if you would look in to the concerns of the customers and assist us in a timely manner. Recently I booked a ticket from Imphal to Chennai and the amount of the flight fare got deducted but my payment status was pending even after 20-30 minutes, so I contacted the customer service team for more information but nobody turned up, I waited for more than 15 minutes but to no avail. The refund which takes 5-7 days is a total scam for customers, we want Indigo to notice that we don’t have extra money to purchase a flight ticket instantly after the first failed ticket purchased. Kindly refund the amount you’ve deducted within 24 hrs. Is your company living off the interest form the money of your customers failed ticket purchase? You shouldn’t deduct the money from our account in the first place if you cannot provide a valid ticket on time.

Poor management

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46fbjkn
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2021-02-15
Version 5.0.38
In the last 10 days, I took 4 Indigo flights and the entire process of baggage drop has been a hassle. After making 2 hours prior to departure mandatory and web beck in mandatory, it’s taking an hour in line just for baggage drop. We come with printed baggage tags and wait an hour in line. The manager on duty accepts it’s their mistake. But mistakes are when they happen rarely, not everyday. Then it’s pure negligence and bad management. At the peak hour in the morning if you have two counters open with a queue that’s more than 8 lines long would you simply say it’s our fault, pls be patient? I’m not waking up 3.5 hours before my flight departure time to be standing in a queue for an hour because of your poor management. My time has value.

Without a doubt the best airline

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ajakir
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2021-01-22
Version 5.0.37
My PNR AH8CGC was for the flight from Pune to Bhopal. Pranali and Ravina were so helpful at Pune for my baggage to be checked in. As I requested them and they agreed that I will get my baggage only in Bhopal and not Delhi ( to recheck in).
Then once the flight took off Sabrina was so understanding and caring and gave me Tea and cookies and said it was ok if I paid later. Her team included Shefali, Amruta and Anisha. The biggest surprise I got was when I was given the Indigo Passport with some sweet words written. So thank you for that.
At the Delhi airport I came in touch with Apoorva who is actually an asset to the airline. I just happened to mention to her that I actually wanted the first row but since it was not available I couldn’t get it. Within a few minutes she got my seat changed and I was very very thrilled( of course I paid for it). God bless her . Then Apoorva and Astha both helped me in boarding.
Last but not the least Tomcy at Bhopal was so considerate when I told her that my phone was not working. She dialled my husband’s number on her phone and helped me out. Really thoughtful of her.
When I say it is the best airline, I mean it. Hats off to you and may you always be the best. Thank you and God Bless.

Promotional notifications annnoying

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chaitany.anand90
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2021-01-09
Version 5.0.36
Please give option to turn off all promotional notifications and allow only essential notifications like web checkin prompt, flight status information etc.
The only option I have right now is to disable notification for the app from phone settings.

Zero Customer Support/Policy

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Zee_1627
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2021-01-01
Version 5.0.35
This review is for my flight from LKO to GOA pnr number PRDEYE..I booked flight for two adults and one 2year old child...First i paid full ticket of my child as per ur policy and then ur airline alotted diferent seats for all the passengers including my 2 years old child.
When i went to ur desk at the airport the concerned person told me that we cannot provide two or three seats in the same berth u have to manage it on ur own by requesting other passengers to exchange the seat or else u have paid and booked the seats at the time web checkin..while boarding I requested again for the same but neither of the officials cared about that...at last i requested on my own for the exchange and got one seat adjacent.
While we all three adjusted the whole flight for 3hrs in two seats while the third was left vacant and no body didn’t even asked/bothered why we 3 were sitting on two seats as if i was travelling to n normal state bus

Poor customer service

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Hdndic
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2020-12-31
Version 5.0.35
The auto WhatsApp chat service doesn’t satisfy customers’ queries. The website is not user friendly, the automated calls doesn’t leads customers nowhere. Platforms provided are designed to confuse the customers and escape enquiries.

Sunder

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Anvil7777
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2020-11-22
Version 5.0.33
Stupid & cumbersome app. Tried booking yesterday and the payment gateway refused all credit cards and tried my debit cards too only to be disappointed. Tried several times and the booking was going on HOLD and subsequently expiring. Also the Wheelchair option, even though you click it, does s not function and you have to go on chat mode and then someone will call you and ask all stupid questions. All in all, even if you are able to book tickets, it’s most likely to be a one hour experience. Finally a travel agent did the booking in 5 minutes. I’m thinking of deleting it

Problem in payment

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Aennamhari
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2020-11-15
Version 5.0.33
I have tried two times in app to do web checkin. Selected the seat and made payment both times money got deducted however web checkin not completed. When I have tried it from web page it went through without error. Please update the app cleaning the bug immediately for payment Problem.

Bad

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vvbfgs Wer g
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2020-10-19
Version 5.0.31
The staff at the Mumbai,T2 terminal is so lazy that they expect the passengers to do everything themselves. Why are we paying service charges to you wen we have to do all the work atthe airport ourselves. Inspite of web check in and getting the boarding pass online, I removed the print out of it, it was not accepted at the airport for the absence of the barcode nd had to pay extra for the β€˜so called assistance’ on the counter. When u yourself generate the boarding pass how come the barcode was not there...You ppl just dont want to make life easy for the passengers but for urself nd just make us pay more to u for ur stupid services. There was no discipline about compulsory mask on the flight, no social distancing...
Being a very frequent flier with your airline, i am very very very dissatisfied....
i rate u at zero now...

Could be even better

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BB_VB_TJ
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2020-09-16
Version 5.0.28
Tried to add my boarding pass to wallet but I couldn’t. Not even sure whether the add to wallet icon displayed is actually enabled or disabled. So all I need to do is, get into the app and search for the boarding pass to show it rather than a simple view of the wallet available in lock screen.

Worst airline

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Manku7637
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2020-09-11
Version 5.0.28
I have a very bad experience with Indigo. I travelled from Delhi to Bangalore with my wife.. when we reached bangalore airport while waiting for the cab we noticed that our full size strolley bag was broken from the side..when we contacted them they told us that they can’t do anything and this is our problem. I would suggest everyone to not use this airline and go for some other option. They are worst in treating their customers. I will also ask my office admin team to ask all my company employees to not to take indigo

Issue with booking

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Dhruvajit
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2020-08-03
Version 5.0.26
Booking was done through this application and then it got cancelled automatically .
Did same process twice and the same has happened.
Finally called customer care executive and found out that there is an issue with the application and i will get refund within 7 days. Then, I have been asked to try booking ticket from website page.
My advice is when the problem is known then immediately booking creation through this app should be restricted.

Appreciation

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Kalia Himanshu
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2020-06-29
Version 5.0.25
PNR No IPV8JE.... I Was very apprehensive on my first flight post COVID lockdown... but had absolutely seamless and pleasant experience... Indigo staff is very helpful... Ms Pooja Kumari was very at the checking counter was extremely helpful and cordial... my special thanks to her ... no worries now ... would love to travel with Indigo in future for hassle free travel!!!

No refund for cancelled flight

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asdfgjkbbcxz
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2020-06-21
Version 5.0.25
My flight got canceled on 26 th May from Ahmedabad to Hyderabad just a day before my departure. I just received a message and when I tried to contact customer care via phone, chat I got no reply. It’s been more than 20 days now I tried to reach them, I have not received a single message from customer care. A person called Abdul Kadeer came to assist in chat and he also left after first message. please don’t book tickets from this stupid airlines again. In my life I will never ever travel from this airline again.

Regarding service

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maanu02
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2020-05-26
Version 5.0.22
First they show the flight and when we book the ticket they cancel the flight. There is no one whom you can contact. The service is very bad and This airline is fraud. Had a very bad experience in this airline since last 4-5 times.. What shall a person do if they cancel the flight at last moment and they are not refunding the amount on same day so that a person can book in another airline. The other airline whose rate was 6500/- now is showing more than 8500/-. During this lockdown where there is no income have to pay 2000 more due to the stupidity of them...

Pathetic interface and booking services

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bhanudevjas
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2020-02-06
Version 5.0.14
Booking didn’t get confirmed even after full payment coz it was at a discounted price. Spoke to customer centre for 15 minutes who finally told me to rebook it again and told me that initial amount will be refunded back to acct. Now while rebooking prices have increased and m forced to buy a ticket at higher price. Kindly stop this trap of luring customers by announcing all kinds of discounts and then not allowing them to book tickets at discounted price.

Pop up in app

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Matkochi
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2020-01-09
Version 5.0.13
Looks like some hacking has occurred. I am asked to login with alternatives of mobile number or password. I get OTP on mobile number but when fed, I get an error message. Looks like the hacker wants me to get bushed and try the password. Developer please do something. I can’t access the App,

Not so great, off late

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Ashz30
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2019-11-27
Version 5.0.9
In the past 3 months, 2 of my flights have gotten cancelled and multiple delayed... off late indigo is not such a great carrier and I plagued with delays and cancellations .. app also does not show current time of flight, I have to use external tools like flight tracker etc before booking to make sure the inbound flight is on time.. just getting worse

Price surcharge & buggy app

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Hellomailme930
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2019-11-24
Version 5.0.9
New update keeps crashing prior launch... Don’t you have a testing team to test your freaking app???? Disgusting...
The prices shown keeps on increasing whenever a flight is searched twice ... it is assumed that money grows on trees in unlimited pattern.
The mobile app in iOS never allows to add the boarding pass in passbook .Either integrate the framework properly or remove the option .
Session expired pop up keeps on appearing even though i killed the app from background.

Seat selection

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SamarJS
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2019-10-23
Version 5.0.8
There is no way that one can choose two seats to sit together, without having to pay extra. This is pathetic to see how you are choosing to fool people by showing a low price ticket.
Why not charge higher to include a minimum of two seats together. Please rethink, at a husband wife should not get split for a mere 150, small price to pay, when you read its family - charge more.

Latest Update App crashes

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Aash_P
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2019-10-21
Version 5.0.7
After updating to latest version the app goes off the screen itself with in seconds of launching it... and it is running but when I select it again it goes off the screen in my iPhone XR running latest iOS... please fix this.

The flight got cancelled and Indigo ground staff took our great care

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Neeti Kothari
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2019-09-05
Version 5.0.3
I was traveling to Calicut via mumbai,with my 80 year old,to fulfill our wish of Ayurvedic treatment.
Due to heavy rains in Mumbai our flight got cancelled and we couldn’t reach Calicut. From 5th September 2019 our treatment was to start at Kottakal AVS. The ground staff of Raipur airport,specially Mr Naresh,asst floor manager and his team worked very hard for the whole rescheduling and the next they again the flight got delayed. They ensured that we were comfortable and fulfilled all that was required.
Thanks a lot. So many people at a time work together with CO-operation ensuring our safety. My heart fills with gratitude. Though they did their duty but I guess it needs appreciation.

The best airline app in India.

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Akhil Prabhakaran
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2019-09-03
Version 5.0.3
My flying experience has completely changed with this new intuitive app from Indigo. Starting from check-in, retrieving my bookings, to managing all my trips under one roof is unbelievably seamless. I believe a lot of thought has gone into the UX of the app that takes it to a whole new level. Kudos to Indigo team.

Love the app

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Rahul Dhavale
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2019-08-09
Version 5.0.2
All good - just one suggestion. Please feature the option of adding/saving boarding passes on Apple Wallets for iPhone users. It’s very convenient when you have to retrieve travel details from a single location on the phone.

Poorly designed App

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aveek jayant
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2019-07-24
Version 5.0.2
Booking tickets on the app can be hell. The payment will go through without the itinerary being tickited. As a result you then have to go through calling Indigo who promises to revert even the as fares go up on a fresh booking and the wait is forever!

Annoying application and infested with bugs

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RahulKhollam
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2019-07-24
Version 5.0.2
Some glaring issues in the app.
1. After completing one leg of the travel, the other leg of the journey mysteriously disappears. Unable to find anywhere in the app and have to add it again to My Bookings only to discover that it disappears again.
2. If there and any leading or trailing spaces in either the last name or the reservation number (PNR) no search results are returned.
3. After reinstalling the app, it’s unable to load all my previous trips.

Poor communication

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Aniroj13
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2019-07-05
Version 5.0.2
I have booked ticket today but unfortunately want to cancel today itself. On checking with call Center, the executive confirmed me that there will be 100% refund on my booking if cancelled on same day. Hence told call center executive to cancel the ticket. He has cancelled and agin confirmed that I will get 100% refund within 5 to 7 working days. But now I have received an email of cancellation stating 90% deduction and only 10% refund. What should I do ... please advise.

Superbly bad customer handling

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GOUTAMDATTA
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2019-06-28
Version 5.0.2
I had to travel to Male from
Mumbai today, I traveled from
Pune to catch the flight, it rained heavily on my why to airport and I got very late.
I connected the boarding counter and the lady there after consulting with a supervisor at the gate 46B gave me a boarding pass and requested me to rush... in next 3 min literally I cleared security and immigration and just after that another lady from indigo waiting to escort me to gate 46B (I guess so) and then she got a call from her manager asking me to stop and get deboarded ....
To my surprise she just hell bent to deny me the flight
For sometime she roam around the Mumbai immigration counters and when I asked why is she doing it she just coldly told me talk to the manager (I have no clue who the hell s/he is) and now she also left without informing me what’s the procedure here
This is as worst as it can get b
Shame Indigo shame !!!!

liers

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Aastalavista
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2019-06-14
Version 5.0.1
These liers will say that they are the only airline running on time but they are the worlds biggest liers ive been to 9 countires and almost all airlines in india but this is the worstest airline ever flying every second flight departs late 6 times in a year i got ma indigo flight delayed for 3 hours and now some one from indigo will reply that very sorry for the incovenience caused to you please share your pnr number and flight details as if they are going to refund my money and theyll mail me so fast and show as if they are working hard and genuinely

No support for Apple wallet app

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Nikhil Viswanath
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2019-06-13
Version 5.0.1
The previous versions of the Indigo app allowed us to store our boarding pass in the Apple wallet app. This was an easy way to flash the boarding pass during check in’s and security at the airport.
I don’t understand the reason why indigo decided to scrap this feature which was very convenient and useful.
Overall the app does the work. Fluidic and simple flow through the app with good User interface.
Just wish they bring back Apple Wallet support.