2026-05-27
Nikunj patel
This is an absolutely terrible insurance company.
Updating
iPhone Screenshots
Description
Zurich Kotak General Insurance App - A comprehensive platform to manage all your insurance needs effortlessly
Our products include -
1. Motor (Car and Bike) Insurance to secure your wheels
2. Health Insurance plans tailored to your needs
3.Travel Insurance to safeguard all your journeys
4.Cyber Security Insurance to safeguard your digital presence
Our user-friendly app is designed to provide a secure insurance experience at your fingertips. Experience a hassle-free and paperless way to buy or renew policies, raise claims online, download policy documents and much more.
Key features:
Quick Access Services
Easy Meter Switch On/Off Management
Instantly download and save your policy documents
Locate hospital networks for regular check-ups
Locate authorised garages for cashless services and repairs
Buy Car, Two-wheeler, Health, and Travel Insurance
Additional Services
Don’t miss out on a single notification about your policy updates
Keep track of your vehicle’s Pollution Under Control (PUC) status
Monitor your CIBIL score closely
Complete your e-KYC quickly and securely
Personalized Profile Management
Update your personal information with ease
Consolidate and manage all your policies in one place
What's New in Version 2.9.5
What's New in Version 2.9.5:
• Bug fixes and performance improvements
• Enhanced app stability
• Improved user experience
• Updated security features
• Minor UI refinements
Seller
Name
Zurich Kotak General Insurance Company (India) Limited
Information
Categories
Version
2.9.5
Size
105.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.4 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
2.4 of 5 (42 Ratings)
App Store: Customer Reviews
2026-05-09
Nothing Customer supports system
Very disappointing experience with Kotak General Insurance.
My claim process is taking much longer than expected, and there is no proper update from the support team. Customer care gives generic replies, and local support is difficult to reach. Insurance is meant to help in difficult times, but the delayed response is causing unnecessary stress. Need faster claim settlement and better communication.
2026-01-18
Pathetic App
The app is pathetic and it took ages to download documents like proposal form..The organisation has to pull up their socks to meet customer expectations in this digital world
2025-12-18
Download bug
Policy could not be downloaded to the device. Download button not enabled
2025-12-10
Terrible claim experience
Terrible claim experience. Despite full coverage, surveyor ignored it and forced me to pay for consumables and labour charges. Very poor support from surveyor and no clear explanation from customer care as well
2025-12-09
App not working
Not able to logging, it’s showing no internet connection which is false.
2025-12-08
Serious Issues With App Performance – Requesting Immediate Fix
I would like to raise a complaint regarding your insurance app, which has been one of the worst-performing apps I’ve used. The app never opens on time, and most of the time it either freezes or fails to load completely. Because of this, it becomes impossible to update my insurance status using the Switch on / Switch Off option.
2025-12-08
Worst app and lot of bugs
I initiated claim. But app does not shown my motor claims in claim section for most often. When it list it does not allows me to upload required documents with some random error. Same happens even in their website too.
2025-11-30
App is non-responsive
Useless app. If I tap button to renew policy, it just keeps spinning its logo forever.
2025-10-27
Worst app cannot claim
Worst app cannot claim. Why’s is it here? Customer support is useless
2025-10-16
Very nice
Very nice
2025-09-14
Very disappointed app
This app is not working properly, always disappoint.
2025-08-24
One of worst app i have ever come across.
The app is not properly maintained, Full of lag, not able to download my policy, UI is just pathetic. Zurich Kotak app is just like their service. I am done and i am not going to buy any further policy from them.
2025-08-19
very bad
हमने हेल्थ चेक अप करवाया था जिसे आज 11 दिन हो गए है और अभी तक रिपोर्ट नहीं आई है । बहुत ख़राब बात है इतनी बड़ी कंपनी के हेल्थ इन्शुरन्स के लिए ।
2025-06-29
Worst Application
There is no option to write address for E consultancy when I try to enable location that is not working either.
2025-06-26
Most Pathetic service
I recently purchased Bike insurance policy, expecting it to deliver the policy with details as per the given documnet. Unfortunately, the details provided in policy are incorrect, and the actual details did not match what was there in supporting docs which i gave. These incorrect details led to a frustrating experience, especially after paying a premium price.
I reached out to support team but they came back with the option to cancel the policy and asking for tons of documents .Transparency is crucial for trust, and failing to provide accurate service is unacceptable.
Until this is resolved, I cannot recommend this service. I hope the company takes feedback seriously and corrects such issues for future customers.
2025-02-27
Useless service and staffs
Please don’t make a mistake by taking Zurich Kotak insurance just they don’t help costumers with there concern they just sitting fooling peoples and worst executive Gautam yadav he is the manger in bihar zone not a single understanding whats the costumers issue another one sonu yadav and there are many more please guys don’t get in the trap buying this insurance worst insurance ever you will regret guys later .
2025-01-04
Most pathetic app
Delays in getting OTPs. Policies disappear randomly. Features are not usable frequently. Customer support takes weeks to respond even to basic queries. Epitome of mediocrity.
2025-01-04
App Not working!!
I have been using the app for the last few months for the Motor Policy on/off feature. Today after I switched off the policy, this app just deleted/removed my policy and would not recognize my credentials and would not let me add my policy back to the app. What's going on??
2024-12-30
Unable to login to app
Not receiving any otp
2024-11-30
Policy endorsement
I have applied for policy endorsement on 24-10-2024 as of 30/11/2024 it is not materialised.I have one word for this company “useless”.
Highly unsatisfied.
2024-09-27
Finally a mother app
Now I can see all my health and motor policies under one roof and can see all my different claims
2024-09-24
Meter on/ off
I have a car insurance policy with meter on/ off feature. With the new app i am not able to do it. The app saying, I am not having meter add on in my policy. I am not able to download my policy document from this app. Worst app and doesn’t works.
2024-09-21
Neat and Clean app
It’s a very neat and clean app. I can see my policies to download and see my renewals
2024-09-21
Great experience
Entire experience of download and usability was awesome. Could see all policies, downloads, experienced all I needed to know and use when required.
Used cibil score option to engage.
Suggest to keep working on making it more and more engaging.