Worst Delvery app
–
pratham marwha –
2023-11-17
Version 1.87.0
Riders take dont Delvery on time parcle and misplaced by the riders
Updating
+2
iPhone Screenshots
Description
Borzo (ex WeFast). Business delivery you can trust — fast intracity courier delivery service.
Delivering 4 million packages a month in 10 countries.
Place an order in seconds, and your customers will receive their items:
- The same day: up to 90 minutes, at a specified time or in the time interval;
- At the scheduled date and time.
Delivery with BORZO courier service:
- Order delivery in a couple of clicks via plain forms on the user-friendly app and website;
- Thousands of top-rated trusted couriers with cars in our urgent delivery app;
- Professional courier tracking app: track orders on the map and see the estimated delivery time;
- Safety and speed. All parcels are handled with extra care and delivered on time. Totally reliable delivery service;
- Care for recipients. A delivery experience designed for your customers’ satisfaction — they are more likely to order from you again for their next delivery;
- The fast delivery service: the most efficient delivery route is automatically built by the app.
Borzo (ex WeFast) is an urgent delivery app for ecom express orders. Instant delivery/pick up. 1 day delivery shopping app for your clients & shipping for business. The local app for quick porter delivery via bike ride or delivery car across town or neighbourhood. Grocery shopping, flower, food and drinks home delivery.
BORZO knows how to help any type of buisness or store:
- E-shop items & ecom express;
- Documents (delivered in a document file folder);
- Clothes, shoes and lifestyle stores;
- Food, groceries and many more supermarket items;
- Flowers, gifts and cake delivery;
- Pharma goods;
- Restaurants (with and without a food delivery app);
- Packers and movers app (we provide a truck or a car);
- any other business.
Different payment methods:
- Pay by cash;
- Card-to-card transfer;
- With your Borzo credit balance or wallet.
You can pay for express delivery with cash, by wire transfer from your business account, or by card-to-card transfer directly to the courier. Price is calculated online right in the app.
Smart and easy logistics solutions designed for your convenience:
- Flexible timing;
- 24/7 express delivery & quik delivery express app;
- Combined orders;
- Attentive support;
- Money guarantee.
Support. Customer service representatives can help you with order status, advise on the best delivery type, explain how our service works and why we have the best couriers.
If you have any questions or comments about our service, drop us a note:
- India: support.client.in@borzodelivery.com
- Philippines: support.client.ph@borzodelivery.com
- Indonesia: support.client.id@borzodelivery.com
- Brazil: support.client.br@borzodelivery.com
- Vietnam: support.client.vn@borzodelivery.com
- Malaysia: support.client.my@borzodelivery.com
- Mexico: support.client.mx@borzodelivery.com
- Korea: support.client.kr@borzodelivery.com
Borzo is a new app formerly known as WeFast, We Fast delivery, V Fast, Mr.Speedy, MrSpeedy or simply We app. Safe delivery app for your next delivery — get Borzo app now!
If you want to become a delivery rider, check out our courier app: Borzo Delivery Partner.
What's New in Version 1.87.0
Fixed a few bugs, improved stability
Seller
Name
INCRIN LIMITED
Information
Developer
Categories
Version
1.87.0
Size
66.1 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Indonesian, Portuguese, Russian, Spanish, Turkish
App Store: Customer Ratings
All Versions
4.7 (16,282 Ratings)
App Store: Customer Reviews
Worst boycott this app
–
Shilpabhanushali –
2023-11-17
Version 1.87.0
This is a worst app a person can use they lost my parcel there is no support from their end they don’t even reply they are not even available on calls don’t use this app ever
ABSOLUTELY PATHETIC. FRAUDS!!!!
–
khushbooudeshi –
2023-11-14
Their delivery partners don’t reach in time.
They take 6+ hours to deliver a package which is at distance of only 1 hour.
Sometimes my package has been delivered the next day AFTER COMPLAINING while they mark it as delivered without delivering.
The stupid pathetic customer support is automated and these idiots don’t help in time.
I’d rather walk up to the destination and deliver it myself than hire their fraud like service.
Plus these delivery people ask to pay them directly and not through the app.
Thief drivers & fraud company
–
Aasthasingh92 –
2023-11-14
Version 1.87.0
This incident happened on 1 day before diwali when i booked a delivery service from Borzo app. I’ve handed over my parcel worth ₹2500 to the driver and paid him the delivery charges ₹309 as well around 3:42 pm. After an hour I called the driver but his phone was switched off. The company doesn’t have any customer care number to reach out at that time.I keep on calling the driver continuously for 2 -3 hours but his phone was switched off. I dropped a mail to the company but there was no reply until now. I dropped a message on their chatbot. Around 8:10 pm an executive Jyoti replied and I explained her my case. She passed on my chat to some guy named shekhar. Since i’ve been following up with them but neither my parcel is returned nor they have refund my ₹2809 even after sharing all the invoice & proofs of payment. We are small business owners and every single penny counts for us. They are seeing my messages but not responding. Such a fraud company it is who hire fraud drivers. This was the worst experience ever. Pathetic delivery service. Shame on you.
Delivery rep asks for more money
–
Lady Chandler –
2023-11-13
Version 1.85.0
After paying Borzo online and dispatching a courier, their delivery rep makes a phone call and says that you have selected wrong location and that you should pay them extra for the location being different. Faced this situation twice now.
Address input
–
soonax –
2023-11-13
Version 1.81.2
Very efficient service. I find the entering of the address a bit cumbersome. Keeps jumping to known addresses
Agonising, unprofessional experience
–
Hdk Thkr –
2023-11-11
Version 1.86.0
The “chat with us” is literally a webpage - and completely unhelpful one. So there is no way to get in touch with the company about your order. Highly recommend to avoid this app for sending anything important.
Missing parcel
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RohiniB80 –
2023-11-10
Version 1.83.2
My parcel shows completed but hasn’t reached the person. Pls get in touch
Lost parcel
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Shivange –
2023-11-09
Version 1.84.0
Dont use this app
I ordered they took my parcel but not delivered
Fraud app
Dont trust
–
rK j –
2023-11-07
Version 1.73.0
These guys dont even have a proper channel to connect . You cant trust them .. think before placing an order
Worst app to use ,no order pickup , no response on chat , no customer support
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ashutoshsaini –
2023-11-07
Version 1.84.1
Worst app to use , it’s been almost 3 hours , no order pickup , no response on chat , no customer support
Worst App and very poor customer interface
–
jcvd007 –
2023-11-07
Version 1.73.1
Customer care responds after 2 hours of logging a chat.
Scheduled pick feature doesn’t work at all. Avoid such poor service oriented providers unless they deliver what they promise.
Very very bad service
–
2112.rima –
2023-11-06
The delivery takes thrice the normal time and the customer support feature is horrible, the “chat” option in customer service is useless, deleted the app !
Worst delivery service
–
Mali Chhakchhuak –
2023-11-05
Don't use this app, the whole service is horrible. I have used it once in Bengaluru, i will never use it again. The delivery boy charges extra ₹3000 total to the delivery point and also to the pickup point, while the normal charges is only ₹402.00 . The extra charges are paid to the delivery boy’s personal UPI. Never use this app and this service called Borzo.
This regard theft by delivery agent
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ak9595 –
2023-11-04
This regard theft which let awful experience i just had for order id 79717 the delivery agent didnt deliver the product instead he turned his phone the executive at borzo turned the blind eye it been a week iam waiting for resolution there not reimbursed the complete amount instaed they satrted blaming that same person wudnt have come to ur place the same person know the amount the fees he has to collect and delivery point what exactly the company trying to proove still waiting for a appropriate response the company not providing the id have formerly lodge a complaint at police station last executive afzal i have been begging for a call back but he is been writing wrong thing and running from online support
Lost parcel and bad customer support
–
Shruti paliwal 07 –
2023-10-29
The courier person lost my parcel and chat support was non-responsive.
They offered no help and blocked my account instead of dealing with the issue.
Now I have no where to go.
Helpful person
–
Ahmed brother –
2023-10-27
Taking to very good and very help full men👍
Marked as delivered even when not delivered
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Bhavesh9999 –
2023-10-27
order was marked as delivered even when item was not even pick up.
Pathetic !!
Items undelivered
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AaushiAgrawal –
2023-10-20
I have placed an order, their delivery boy picked the order from source and then did not delivered the same and how he is GONE. Not attending call nothing. Tried speaking to their team but apparently they replied in the beginning but now they are also GONE. Not replying to chats and apparently now I am unable to send messages to their bot as well. WORST EXPERIENCE. Can’t trust these people. If I had a choice I would rate negative for this app.
Very bad service chor hai Borzo
–
Goldy lamba –
2023-10-19
Chor hai Borzo wale fraud hai
No option to user wallet money
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isakshamgarg –
2023-10-17
I have added money in borzo wallet but when i was making an order there was no option to user money from wallet please refund my money and add option to use it from there
Fake app
–
09vhann –
2023-10-17
I placed the order and made online payment but the order was cancelled and no refund. No customer care service. Don't use the app.
Fraud app
–
Kajalt –
2023-10-14
I booked order on your app yesterday .delivery was taken to partner.
He is not taking calls since yesterday.not yet.please give me update.I request you please take action.customer care team is not responded.
Scam
–
Disappointed3customer –
2023-10-13
On my FIRST order the courier called me and asked to cancel and I haven’t have my paid money refunded yet I want a refund because I didn’t get my service
Trouble with delivery executive
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dhruvi t –
2023-10-09
Asking for extra pay after reaching location. Need a helpline number
Worst App
–
ਪਰਮਿੰਦਰ –
2023-10-09
It makes you enter all the details first but when you go to place the booking it will not show any price and a pop up “couldn’t find a price for this delivery” so you couldn’t book the order.
Porter is far better then this app with good prices.
Don’t waste your time entering the details on this app.
Safe delivery
–
tarmeen –
2023-10-06
Very trustworthy and quick delivery system
Cant chat or report a problem!!
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rit3957391163910266 –
2023-10-04
My driver asked me to cancel the prepaid order, now I CANT GET MY MONEY BACK! There’s no “refund” option anywhere, “chat” is USELESS, no customer service contact.
No customer support
–
Pallavi-61 –
2023-10-01
There is no system to reach out the customer care service. I cannot contact anyone from your team. There should have been proper chat system or customer care number where you can talk to customer care and raise your query.
I placed my order twice because it was not taking the payment initially. Now, that I have cancelled one, there is no provision for its refund either.
Item Delivered and still showing Active
–
Seeora –
2023-10-01
It a huge request for the software team to please work on the plugin of 'ACTIVE'. My item was delivered on time by a very kind delivery guy but the app sucked at showing that the product is delivered and hence other delivery executives were arranged and reached at location which wasted their time and money as well and money of cancellation was charged on my end. 3 Delivery executive were arranged which is bit annoying because they reached location. Please! Please! Work on this.
very good people
–
inu ishu –
2023-09-29
good service
Horrible app
–
bugbuster666 –
2023-09-29
Not user friendly, since hours i am waiting for the order. No chat option where is the customer service button, delivery guy not answering call, what a waste of time. I cld have gone and picked up the same. Rubbish , not fast infact its the slowest. Better pick up urself, delivery guys wait for multiple irders and only then start the same. Crap crap crap, i am still searching for chat button.😅.
Courier Fraud
–
moses saladi –
2023-09-29
Courier Delivery guy committed fraud. And Borzo/Wefast offered no solutions to rectify this fraud. Delivery guy picked up order and delivered but didn’t mark the order delivered. I was then charged a fine for this. Customer service seems pathetic to offered no solution.
On the bright side - delivery service is good!
Bad experience and your help chat is even worst
–
humphfrey –
2023-09-28
The courier denied to take the parcel as the payment was made online. Moreover he asked to cancel it and i was charged 40 rupees as a cancellation charge. This is ridiculous if u dont want us to pay online dont keep an option. First make us pay online and then cancel the order and charge money. Thats a solid game plan. The help chat box is not there to help at all its to irritate the hell out of us. Why cant i chat with or speak to customer care about this. I am seriously never using your fraud services and will ensure no one in my circle does use it. Pathetic is an understatement. Taking the clients for a ride.
Would not recommend
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siuuuuuuuuuj –
2023-09-27
The delivery executive charged me more money and started abusing when said no. I see no support option in the app where i can complaint
Horrible app
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Ndc09 –
2023-09-25
This is by far the worst courier service in mumbai, please do not book a courier with them. They don’t deliver the parcels and they don’t respond. They just think that if we have booked the order, after that we can all go to hell along with the parcel because they don’t care.
Worst app support. Never pay before hand.
–
ankur24490 –
2023-09-25
Riders usually ignore your order and are really I’ll mannered. Never pay before hand. I have had 3-4 instances and that tooo without getting any refund. They show they have delivered the order but they hadn’t even collected the order from the showroom and when asked about the reason, they say that the order showroom was on first floor. Total idiots with a pathetic and a total fail customer support.
DONT USE THIS STUPID APP
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Dugguhikki –
2023-09-24
Took 3 hours to reach the destination which was one hour away. Roaming around the same place for more than one hour. Stupid app.
Worst delivery ever zero rating
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AM111000 –
2023-09-23
The delivery system is worst. Its way too slow. Cant get anything easily. The delivery person does not respond. There is no way to reach out to support for any complaint, just FAQ are mentioned in the chat section which does not even cover the issues. Do not recommend this app at all.
Need of the hour app
–
Ruthbbleo –
2023-09-23
Borzo has become my most needful service app. From food, documents to clothing, medicines I’m using this app for delivery and receiving parcel the same day within time.
I have faced issues like missing of some items in courier and sometimes some technical issues but overlooking that it’s been a handy app.
Needs 24/7 customer service assistance that’s the only drawback otherwise day time their services and assistance is quick.
HORRIBLE CUSTOMER SERVICE
–
phkhdb –
2023-09-22
I was a regular customer used to book 3-4 parcels daily from the app. Suddenly due to no reason they deactivated my account and when I continuously contacted them for a week they dont even reply . HORRIBLE CUSTOMER SERVICE
Better and affordable service
–
Kiiiiiiiiiiiiii@ –
2023-09-20
Fast delivery..pick up and dropping process is so smooth and hassle free..
SCAM
–
MMiths –
2023-09-18
They’re a scam. Please don’t use this.
Sad state of customer service
–
iAshutoshKumat –
2023-09-17
I had placed a scheduled pick up from Borzo. I wasn’t aware that they were so unreliable. Courier was assigned an hour before pick up but then courier called and asked to change mode of payment to cash and when I did not agree, he asked me to cancel. There is no way to get connected to any live customer service or call. I had waited for more than an hour on chat to get a reply but no answer. When I cancelled order, I was charged cancellation charges. Cancellation charges for what???? Your assigned courier was not even responding or willing to go to pick up after accepting order. I believe has to be the WORST APP WITH PATHETHIC STATE OF CUSTOMER SERVICE in this era. Do not use this app, there are better alternatives available.
Worst service India
–
BhavikParikh –
2023-09-16
Only option to interact is chat bot, agent does not come online for 40 minutes… no response on social media…. Don’t use this service in India
Worst Service Worst App
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Payal@4748 –
2023-09-16
They dont assign the delivery guy they cancel by their own waste of time this app is dont use it ever
Non availability of chat assistance
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Shaila SINGH –
2023-09-16
Chat assistance is useless if it the admin is always away
Delivery Issues, Arrogant Staff
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Shamip Masalia –
2023-09-14
Very poor service, the delivery person was very rude and arrogant in replying to us. The delivery person takes multiple drops in between which inturn delays the priority delivery. There is no platform to monitor the delivery person or for noting the grievances. Worst delivery platform.
Vey bad app
–
Mohammed Azmal –
2023-09-14
Ordered a parcel delivery at 11:02 and made payment 145 but the order is not assigned till 3 pm and haven’t got the refund yet
Worst app
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Sharmasejal –
2023-09-13
Fraud Delivery agents. They accept the order first and then asked us to cancel. Mannerless agents. Worst App I can say. I recommend plz do not use this app
Unsatisfied by new versions
–
Rahil thakraal –
2023-09-12
At starting there use to be time limit so we use to get delivery super fast or on given time to be delivered but as if now no options of time limit,delivery person delivers as per there wish even after paying given amount,try to fix it i every single need to use this app but because of these happenings i have switched to on other platforms too!!
Fraud company delivery boy Gayab n marked as delivered
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Sagamazing –
2023-08-31
Ur customer care phone is switched off. In your app description you have mentioned Wefast. I downloaded assuming it’s Wefast. Your delivery boy did not deliver the parcel and marked as delivered. What the hell is going on ? Who can help me ? How ur appointing such fraud delivery boys without any due diligence. We raised a complaint on app no one has responded yet. Live chat and customer care number is switched off on working day Thursday at 6 pm itself. Highly recommend not to use this service. Deleting the app now immediately.
Worst service ever
–
Preshi25 –
2023-08-30
The app assigned 2 delivery partners for a single delivery. 1st guy collected the parcel and the app is showing tracking details of 2nd delivery partner! The person who collected it, is not answering the call neither the parcel is delivered! The parcel is missing plus the delivery partner was paid in full!
I tried contacting Borzo customer service, the “Chat” option is of no use as it gives automated response. There is no helpline number to contact them!
Worst app ever! Would have given negative rating if there was an option for that!
Last option, but the only option
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Akshuka –
2023-08-20
Couriers will pick up and then wait for hours & hours for another pick up. Deliveries take upto 3 hours just because the couriers don’t want to do just the one job and then you have to spend the entire day just tracking them helplessly, hoping not to get scammed.
And to top it all, there’s no customer support available for help or complaints.
First time user and I had a terrible experience
–
Gurkeerat S. –
2023-08-19
I first installed Wefast, which redirected me to install Borzo. I had to get stuff delivered for someone else in another location. After that I did the usual task of selecting the pickup and drop location and paid in advance through UPI. The order got confirmed with the delivery partner as well. Minutes later I receive a call from the delivery partner to modify the payment method to cash on delivery. But the app had no option to change the mode of payment anywhere. So he asked me if he could edit the order himself and change the delivery method to cash on delivery while also confirming with me that I would get a refund for the payment I’ve already made ( I don’t know why do delivery partners have the access to edit orders on their own and make a new modified order). Soon enough my previous order made by me got cancelled and a new one appeared with the method chosen as cash on delivery. The delivery partner mentioned I would’ve gotten the refund and asked me to check and as expected there wasn’t any. So I cancelled the order. The next obstacle was the customer support offered by Borzo. I’ve been asking for a refund for quite a while and I have not gotten any replies at all and I’m not sure if I will get any refund as well. The customer support is not proactive at all and there is no contact number which we can dial directly to. I would not recommend this app to anyone else :)
App UI is user friendly and service is good
–
vykjr23 –
2023-08-07
I have been using this App and your services since covid and never had any issues regarding my parcel being delivered.
One improvement I see is improve the App a bit more as in choosing the address or option for user to give full address.
Thank you
Non-availability of assistance
–
Villoo Sinhji –
2023-08-02
Your “Chat”
Option was always annoying because it only gave us options to select which most of the time did not meet our requirements. It has now been made worse because it’s almost impossible to get to the point where we can actually chat with your representative. The options which we are forced to select are totally inadequate. The so called chat option is hidden under so many layers, it is obvious that you want to avoid getting us in touch with your representatives. The whole process is extremely frustrating, more so given the fact that we are only trying to get in touch with a representative to sort out some problem. Your “chat” option just makes the problem worse .
Few observations
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Deepak0305 –
2023-07-24
1) Tried to place an order on web first, after entering OTP, the order did not get submitted
2) On app, OTP came after using the option resend OTP. Did not receive the OTP very first time.
3) Used UPI for payment, after payment order confirmation screen did not appear and it went blank. However, the order was placed.
4) on IPhone, when I tried to click the link of App Store, it took me to google play store on a browser. Expected it to open App Store.
Rest, Kudos to your team. You are solving a genuine problem. All the Best.
Pathetic app with no support
–
raghavhere –
2023-07-23
I tried this app to deliver the goods. After taking the booking, courier person assigned with status of active. After 1 hour when no activity is happening to the order tried contacting support, but there is no support available. Only chat that is too last active 6 days ago. Then I contacted the runner, despite he pi king the phone his wife picked it up saying he is not available. After another hour I called the courier person and I told him he supposed to pick the package and deliver, he told me his nephew registered to this app and he is not available as he went to his hometown so cancel the order. I wasted 2.5 hours just to get the confirmation. This app is useless and has no support whatsoever. Please don't use it.
Order processing glitches & Worst customer support system
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DhirD –
2023-07-17
The app was working well untill June 22, post that i am unable to place a single order. The delivery charge wont show up and it says you havent put the location properly.
Moreover, there is no way in which you can communicate with the customer support, they have fix querries to select from, they dont entertain any other type of querries, neither are their support staff available.
Despite such a nice idea, their execution and support suffers badly. The delivery partners either ask us to cancel the orders or dont start the journey after picking up the orders in order to save on the commissions.
Very very worrest service dont have proper courier service
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Swapna gunti –
2023-07-03
I have placed order in this and payment also done with google pay, it’s not assigned to any person and there is no update on it, I just left as it is for more than 6 hours, after that canceled the order, but my amount is received back, for instant delivery not required to wait more than 6 hours, o have tried to raise a request for it , but not allowing send a message a anu where and there’s no customer support. Don’t even try to install this app, Waste of time and money
Reliable and affordable
–
Karishma Gaur –
2023-06-30
Aside from one or two bad experiences (from the riders, not the app), I’ve had a solid experience with Borzo. Payments are swift, rates are competitive, riders come from far away but never refuse the service and I’ve always received my items safely.
Worst app ever, please don’t install it
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cvani03 –
2023-06-11
This app has worst delivery partners.. they are never on time, they don’t care about your delivery. Every single delivery guy has asked me to pay separately and to cancel the order from app. And if you say no to them they pickup your parcel and switch off their phone, and u can’t do anything about it other than being in anger and tension. You can’t call customer care because there is no number for it and if u try to chat for complaint there is no response to it also. Please don’t install this.
Value for money and rocket speed.
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Jaiffi –
2023-05-27
This service is too good. They were quick to assign the person for the job. The delivery boy was very professional and humble. It took him some time to find me at airport but he was still smiling and soft when found me. I give seven starts for the boy and the service.
Rude behaviour of Courier
–
$ab!₹ –
2023-05-24
Courier was roaming near the pickup location for more than 30 minutes and causing delay in delivering the parcel. Whenever I tried discussing with him, he rudely replied and disconnected the call. After many attempts he said that he doesn’t earn anything by taking one Order at time. Hence he was waiting for another order and delaying our delivery. We asked him to cancel the order as we lost so much time due to his behaviour but he rudely said if you want to cancel the order do it from your end. And as usual there was no option to cancel the order from my side. At last I ended up by re routing the order to the pickup location and ended up paying for nothing
Terrible app but awesome courier
–
nagpai –
2023-05-24
The payment on the app is very confusing and ends up double charging a user. I added a card payment method that apparently adds a future payment mandate. After delivery i saw a negative balance instead of my card getting charged. I topped up manually to make it zero. I was however charged again by the card auth! My top up balance increased by same amount and there is no way to get this refunded. Bad user experience
Pathetic service
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A.Setty –
2023-05-02
Advise you to not use this service as the customer care lacks of support.
The app does not feel like it is full equipped and developed.
I booked a courier delivery of a document at 2pm from yelahanka and received it at 4:30 to JP nagar. And the reason the driver gave was “ collecting other couriers also” and it’s just not your one courier.
I paid 500 to wait for 2 hours to receive a document which would have happened easily on Uber and Dunzo. Wanted to try a new service app and I would say that this app needs a lot of work as their back end team functionality is poor along with their front end service as well.
You are solution of urgency problems … I think the best needed service online today
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CA.Manish –
2023-04-16
You made available my medicines on right time… you are doing the best job in terms of service to people keep it up…
Worse app!
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shibindeshmukh –
2023-04-08
I don’t understand what is the point of ordering from here if its gonna take forever for the guy to deliver? A person rather would just do it on his own.:) i ordered a parcel and it took 3-4 hours to get delivered where the maps showed the ETA Of 28-30 mins! We can understand even if it would take around an hour and be considerate! There is no review system! There is no way to track! If we try tracking our order it isnt even working efficiently….
If you all want to order something id suggest order it 5-6 hours before so that you can get it prior your plans ie: in 3-4 hours ;)
Worse experience!
Worse app!
Worst experience with borzo/wefast
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GP.QRST –
2023-02-26
I have been using this app for a while now but won’t anymore. My last few delivery experience were so bad. The rider never reaches the location on time. The drop-off time always keep on increasing. Moreover the rider will accept the order but will take an hour to reach. All of my deliveries take 4-5 hours even when most of my drop-off location are just 30 minutes from my office. The annoying part is they don’t have customer support!! They just have bots who answer your question from the limited number of question they ask you to select. There is no one on one customer support at all. Never using this app again!
Terrible!!
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aowidn –
2023-02-22
These guys don’t train their riders about anything. Their app doesn’t pick up the location and the rider will keep calling you until you share the location on WA if you place an order with them. This is how they are working. And their riders will just drop the order if they don’t want to deliver it! It’s upon the rider whether he wants to deliver or not! It will never show who is paying even if you select the address where they are to get the payment from. Something will show you on the screen, and something else will show on the rider’s app. Pathetic, pathetic pathetic!!
Transaction dispute
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Simmi1996 –
2023-02-05
I recharged my account with 200 but it was not reflecting, therefore i cancelled the online order request and raised a new one with the cash on delivery. My account was debited with 200 and i have also paid the delivery partner in cash. The delivery partner informed me that you have initiated two orders which i clearly did not coz I couldn’t recharge my account and as per delivery partner request i cancelled my current request but then -40 is reflecting on my wallet. I did received my goods but at the total cost of 440 rs however it should have been only 200, there is no way to communicate with you all nor raise a complaint. Please return my money and clear the negative charge on my wallet.
Time is no Value for these people.
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Mallki –
2023-01-29
I’ve recently downloaded this app, and 3 out 4 deliveries had been super delayed by more than 2 hrs and the app shows the rides is waiting outside the address. Everytime you have to call the delivery person and request him to come soon. If your in an urgent situation to get things on time this app cannot be trusted.
Secondly if your in the northern side of mumbai you will hardly get anyone for picking up your order, if you get it early your lucky, then it will take ages to reach the delivery address. You will have to call and plead the delivery guy to reach / go soon.
One more important thing is the person who gets assigned on your app and the one who come to collect / deliver are different. This has happened a couple of times.
Worst case scenario negative marking avoid these app if you want on time
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Harrythakkar –
2023-01-23
I order material from Mumbai to Bhiwandi pick up time was 11 and delivery estimate time was 1:38 which is absolutely perfect to be on time. But it’s 5:30 till the material is not delivered to me and on top when I chat with these executive they said we can’t track delivery boy not picking up our call and all things are said. Really worst and will ask everyone to avoid these services and on top they are charging heavily price but not working on there failure
Impossible to speak to a Customer Care executive
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B Chatterjee –
2023-01-09
It is a good app for booking a courier. But if there is a problem that you encounter and want to discuss with an executive, it is impossible. I prepaid ₹361 for a delivery, but the unscrupulous courier charged the recipient ₹300 additionally, claiming I had not paid. There was no way I could speak to a Customer Care executive to explain—the AI bots do not understand.
Worst App which is good for nothing
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Priyankaroopsingh –
2023-01-03
When it was we fast still putting address was very difficult but it was manageable. Now when I used it , it absolutely refused to take my address, kept showing me Bangalore locations even when I am trying to put Delhi well know landmarks. When I contacted their customer care, they left the chat mid way after asking for my contact. I waited for so long . Finally gave up and booked through another courier which was far more efficient and user friendly.
Never going to use it again. 0 stars from me.
Being cheated and no customer support
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sudhasid –
2022-12-10
When I started using the app initially, it was all good. Was getting all couriers on time. We even tipped the guys extra for the work they do. But recently we booked a courier which was picked and it never got delivered. We tried reaching the courier guy multiple times but he cancelled the order and didn’t respond. Also there is no customer support in the app which helps you with the issue. Such a bad experience that I will never use this app and will recommend no one to use this as you might get cheated any time. This app is very dangerous as it had our address as well. Not sure how they would’ve miss using it
The App is very irritating
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ViPSSh –
2022-11-10
I do like this app and the concept of it but the app is very irritating as it never lets us put the whole address and the notes given on the order about the address is never shared with the delivery guy and in the middle of our work we have to attend to 3-5 calls to explain the address! Highly irritating
This needs to be rectified.
Also, the courier professionals should be groomed and dressed a little more decent as they look untrustworthy.
I hope to see the changes made as per the request!
Untrustworthy!!
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rxmx123456 –
2022-11-08
Hi Team!
Untrustworthy but the truth with my experience. I ordered Dryfruit to be delivered from one place to another place of mumbai. This guy named ‘Bilal Shaikh’ (God I would love to provide his number but I have humanity unlike him).
So the story went;
1. Ordered Dryfruits
2. He collected and made delivery a little late (there is an option where u can set the end time but I didn’t set the relevant time (not aware there is such an option)- he called up and said I would mark it as delivered and then come later by for delivery. Understood since it’s Diwali season!
3. I took the bag and didn’t check the items with the bill (overloaded with office work- my bad I didn’t do it). Then next day left for my hometown - that time verified that a packet is missing. Called up both the parties- the vendor and this delivery boy.
4. Verified on CCTV from the vendor that all the items ordered were packed, then asked the delivery guy - what happened where it went missing- turns out he was making another delivery on the way and lost it somewhere between.
5. He confessed and said don’t report in the company I’ll pay from my own pocket- I told him okay. I trusted him for his words and didn’t approach the company.
6. Waited for 15 days, every time we called- answer was “main karduga”. I’ll do it… but never did. Sick and tired of following up with him
I trusted him for his words and he played bad.
I wish u guys don’t this person on your delivery.
Thank you
I don’t know why their service getting worse every time
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ArSol123 –
2022-09-06
It all started good when I first use it few time but now my last few delivery are never on time. There is a lot of issues now with them. First you can never insert address properly no matter what. Whenever i book a courier, doesn’t matter where he is it will take at least an hour to pick up. One time i could walk to courier guy in 15 min but he still took 1 hour to pick up my courier. My corporate documents need to be delivered on time but every time they reach destination after office hours even when I book around 10 am.I don’t know why sometimes their rider accepts and come to my location and rudely tells me that” I won’t deliver your package, cancel it and ask someone else”. Imagine how would it feel if you have to wait one hour just to hear that and this did not happen once but a lot. Sometimes won’t even pick up call to ask why are they taking so much time. As I am writing this my courier guy picked up documents more than two hours ago and is still halfway. The funny part is distance is around 70 min and currently standing at a location for more than half hour and not moving. Not picking my calls and even customer service is of no help “as usual”. I have lot more to say but why waste any more time on this. “Uninstall “
Experience
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dhruvkedia –
2022-09-01
The service is decent but 2 major issues:
1. Despite being based on Google Maps, it doesn’t pick up locations, all searches show West Bengal based locations despite being in Mumbai, not sure if it’s app specific or device specific ( but been facing this problem on multiple iPhones at my end)
2. Sometimes even after picking the correct location in map, the location shows an error which again causes similar issues and delays in sending parcels
Fraud Service poor employees verification
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Alityart –
2022-07-19
Had very worst experience with service since this is best value company help so many ppl buy process is very kind of worst and employees are so unprofessional and vendor are kind of cheaters and top of that no one care to follow what is happening when they want to talk they have options to reach us but when we want we can’t…chat support is kind very bad experience.. Nerve recommend anyone to used cod services with them they don’t know about their vendor no background verification nothing who pick your cod amount form your clients. Poor quality…etc
Courier partner kept telling me to cancel order
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Shikhammalhotra –
2022-07-08
I had a harrowing time on Sunday - 3rd July , when I booked Borzo from Rajouri Garden to west Rajiv Nagar (gurugram) .. the delivery partner whom my courier was assigned told me cancel the order as he was stuck somewhere else. Inspite of me telling him that I am being charged for it, and that he is the one who doesn’t want to complete the order hence he should be cancelling it from his side - he INSISTED that I should be cancelling the order.
Similar thing followed on the same order three times again and I was charged thrice for cancelling the order.
Horrible delivery partners who are in turn defaming the company.
Good Service. But UI & operations are very confusing
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Audiofreakhz –
2022-06-21
The App doesn’t have the option to fill proper address but just selects the location on the map. There was no option to select pick up and delivery time. Even when you select editing as option, the button shows Creste Order. And biggest confusion is whether WeFast and Borzo are same or different? You get notifications in both.
Worst delivery workers are hired
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ASHISH SINGH BISHT –
2022-05-19
Their delivery workers blackmail with the package for extra money and borzo doesn’t take that into consideration and neither do they refund the money extorted by their rider while carrying your package. Will tell you an incident, a rider took the package for me to delivered to my client, even after sharing the exact location, hw went somewhere else and said this is what the address was, and now if I want my package to be delivered I will have to pay 500 inr extra. And when I asked him to return the package he asked for the same amount 500 inr. Since the borzo and the rider have been harassing by bot paying back.
Liars, cheaters and frauds
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Someone who prefers Amazon –
2022-05-18
The guy picked up the order at 10, and 11:30 he delivered the wrong item. On top of that he insists that it’s the right one. The courier guy was rude, arrogant and disrespectful. After having already paid him at the pick up location, he says he’s not been paid and demands money from us at the drop location also. Upon contacting their support via the app, they are equally unhelpful and unprofessional. They don’t reply for hours and they are particularly useless in support. They once again commit a delivery time and then fail to deliver by that time. Horrendous service, terrible support, absolutely useless in every which way. What a frustrating experience!
Address accuracy
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Urmi Shroff –
2022-03-23
There is a peculiar problem with this app right from the start. Whenever we enter an address the app changes it. Hence the address does not get entered accurately and as a result there are unnecessary calls to be made n received for every parcel. Every time I send a parcel I have to give the address in writing or text it to the delivery person. It’s frustrating that after all these months this problem has never been sorted.
Satisfied first-time customer
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AP2777 –
2022-03-14
I’m using your services for the first time and must say it didn’t disappoint. The dispatcher kept me updated from start to finish, the courier called to confirm the pickup location, was absolutely ok with all the loose change I included in the payment, prompt, punctual & courteous. Deliveries were timely. Will surely try this out, again. Thank you!
The address/map is still an issue
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Kaushalya –
2022-01-11
It’s a good service. But there are two issues:
1. It’s very difficult to schedule a pickup at a later time. Your courier partners never see the scheduled time and arrive early and then complain and cancel! Why give the option of scheduling if your partners are not going to read the time!?
2. The address/map picker is a mess! It substitutes its own address on its own special geographic map which has nothing to do with the actual address!
App should be called Bozo - badly made
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VS_z –
2021-12-27
All the best putting in addresses! The app only allows inputs from Maps and it picks whatever suits the dim wit of the algo creator. Even when you approximate the address, it says region not found and doesn’t allow you to complete the order. Customer service only available via chat have a max turn around time of 2 hrs - so all the best for resolution.
So to all the Borzos; sorry Bozos in the company - all the best and no thank you for a pathetic experience.
I did my first order via WeFast some how (which is now Borzo) - there experience was slightly better with Map function and customer service better. Seems like all the money went into re-branding and compromising on effectiveness, accuracy and customer service.
Difficulty in communication
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Aatannu –
2021-10-15
There was a HUGE challenge in communicating and getting updates.
1. The person shown in the app was not the one who delivered the courtier. Not the given name, not the given mobile no.
2. The restaurant confirmed that the courier was picked up but the app didn’t show it till an hour later.
3. The location shown of the courier person was wrong. There was no live update happening on the location of the person. It updated once in 30 min and that too was wrong location.
On top of that, there was no support available. Only chat support with no response on my query.
Thankfully the packet did get delivered. That was the only saving grace.
Worst delivery app till date I have dealt with
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Dhirendra Dhal –
2021-09-26
I had scheduled a delivery for one family friend some specialty food to be picked up from a food joint and to be delivered at his house for lunch. The booking I tried to do on Wefast app. I was redirected to download Borzo and place the order there. I did at 10:30 AM around for a pick up at 1:00 PM. Till 1:20 the app showed that the courier person is on the way and finally when I could reach him on phone, he said his bike is not working and he has been trying and messaging the support team to allot some other delivery partner. However he was also fed up saying no response. I could not chat with the support on app as there was no option to do so. I was embarrassed in front of my friend. And above all, I have been charged 30 rupees for the order that has ruined my reputation. Neither the delivery partner turned up nor the app support team tried to resolve the issue and I have been penalised for all these. Would never recommend anyone for the same. It was my first order in the app.
Address
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AVS02 –
2021-09-18
As with the earlier app, the address is picked up by the whims of ur bot. It is always erroneous.
Bcoz of that the delivery person will always call to check the address from where they have to pick up & call the other party- which can be intrusive in this world of google maps & location pins.
Awesome service
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CA Sunil K Gupta –
2021-09-04
It’s very quick delivery service and very helpful for professional like us who does not have access to office boys in WFH setup.
App can be improved further and made robust to capture full address of the sender and recipient as currently it only captures location and we have to coordinate over phone for address.
Unprofessional disgusting service
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KalNata –
2021-08-31
If I could I would rate them a minus 10. Ordered service at 2 p.m. to have food picked up and delivered. App showed food picked up at 2.07 pm but courier guy, after I called, said he picked up only at 2.40 pm. Restaurant said he had picked up at 2.10. Chat on the app was useless as they could not contact courier. I had to coordinate with courier myself. He kept giving excuses. Food finally reached me at 5.10 pm.. 3 hours later. Cost me 309 bucks. No discount or compensation from the company for this awful service.
Have deleted the app and will never use their services again. Please download or use this service at your own considerable risk.
Wefast and /or Borzo should not be in the service industry at all.