Feedback
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srkfam –
2023-12-04
Version 2.29.0
Awful services while I was using it multiple fiber break now and then and they have awful billing team regarding refund
Updating
-3
iPhone Screenshots
iPad Screenshots
Description
Save yourself time with "my Excitel" app through changing your details, online payment, requesting payment collection, basic troubleshooting and escalating on connectivity issue.
Billing
- View your plan
- View your Internet connection expiration date
- Pay your plan online
Manage Your Account Information
- View Account information
- Change your self-care password
- Edit your contact phone number and e-mail address
Troubleshooting
- See global issues, affecting wider area
- View your "Last Attempt Failure Detail"
- "Reset MAC" of your Internet connection
Appointments
- "Request Payment Pickup" through single button
Contact Us
- Create Case with issue report
What's New in Version 2.29.0
Fixes and updates
Seller
Name
EXCITEL BROADBAND PRIVATE LIMITED
Information
Developer
Categories
Version
2.29.0
Size
28 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 9.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
2.9 (2,614 Ratings)
App Store: Customer Reviews
Fraud
–
Shadmalikmustafabadi –
2023-12-04
Version 2.29.0
Mujhe connection band karaye huye 6 month ho gye hai inhone aaj tak mere 2000₹ security refund nahi kiya maine sab kuch krke dekh liya customer care call karli mail kar liye sab kar liya lekin aaj tak mere 2000₹ nahi aaye ab me consumer court jaoga 😡😡
Waste internet
–
Nuhal –
2023-12-03
Version 2.29.0
Facing internet issue, after calling service executive, simply he is escaping by false excuse. ACT is good service don’t waste your money on Excitel. Till now network issue not resolved.
Worst service
–
abdhdjfkfkfkf –
2023-12-02
Version 2.29.0
Worst service
Awesome Service Provider
–
Prathisha shenoy –
2023-12-01
Version 2.29.0
Wow notwork.. I have using this broadband since 6 months i have not met with a single issue..
Poor service
–
absnsjskkdkdmdm –
2023-11-30
Version 2.29.0
This is very useless I m the user of this. they have very poor service never ever use again
Dont belive exitel Team
–
Devabangalore –
2023-11-28
Version 2.29.0
Dear Team.
I was taken new connection for 6 months period with the amount of 3538 rs with 200 mbps as per them its fixed price included router , until that fine after pied this amount for new connection again asking for 300, Rs installtion charges why cont they will be inform earlier on this , is it fraud only by asking that he is telling like this was installtion and feature service charges kindly respond some one how can we beleve you for this fake statemnts why we need to take connection how many tims i was spoked he was never mentioned about that installtiin chrges until paied onljne payment after that he was ajed to do google pay for 300
Managemt kindly reapond as this is correct or fake charges
Thanks&Regards
Vasudeva
3rd grade internet service providers
–
TKrishna1 –
2023-11-25
Version 2.29.0
Most disappointing service
Fraud
–
S k d1111 –
2023-11-25
Version 2.29.0
Fraud Exitel Never go for the connection
App layout issue on 15 Pro
–
ballisticempathy –
2023-11-24
Version 2.29.0
Please update to fix layout on the latest iPhone’s.
Worst service
–
viva reddy –
2023-11-22
Version 2.29.0
They will torture like hell with their IVR calls after disconnecting from them.
Horrible Network and Fraud Service
–
im_dinesh –
2023-11-19
Version 2.29.0
Najafgarh Delhi Review: Connection is horrible, not even able to stream cricket match.
They will promise to issue refund before installing connection but once you have paid for 3 months, they will not issue refunds. You will have to suffer for 3 months with this horrible network. It’s a fraud organisation.
Best internet
–
Muttalib Khan –
2023-11-18
Version 2.29.0
Best Fiber net super fast and most reliable and the best value for money
Worst
–
Ashishrathore15 –
2023-11-17
Version 2.29.0
Worst costumer support
Worst customer services
–
subhas jha –
2023-11-15
Version 2.29.0
Would request you to listen the call recording. Don’t use the services
Connection Review
–
bobblyes –
2023-11-12
Version 2.29.0
Absolutely hopeless service provider. Their customer service is weak and the network range is even worse. There are much better options in the same price range. Please don’t opt for Excitel if you have other options available in your area
Most of the issue is time out
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chandraBlr –
2023-11-12
Version 2.29.0
Not working most of the time, getting time out during issue raise. Not able to raise ticket for internet issue
Worest experience
–
Midhu 143 –
2023-11-12
Version 2.29.0
I am extremely disappointed with the service provided by Excitel, an internet provider company. I have been experiencing issues with my internet connection for the past 30 days and have been trying to reach out to customer service for assistance.
Unfortunately, every time I call, I am met with unhelpful and unresponsive customer service representatives. They seem to have no sense of urgency to resolve my issue and are unable to provide any useful solutions. I have been on hold for long periods of time like this team has all the time in this mail to world and have been transferred to multiple representatives without any resolution.
Bad service
–
ankwalk –
2023-11-11
Version 2.29.0
Bad service experience
Worst internet and worst customer service
–
Noabhi –
2023-11-11
Version 2.29.0
It used to be one of best internet service providers in delhi a few years ago now it has turned into the worst
No customer service help, no line man come to home to check the fault
Poorest internet speed
Worst internet and worst customer service
Poor and pathetic service
–
Asudtam –
2023-11-10
Version 2.29.0
Internet service is very poor as well as the customer service.. got stuck with this pathetic service. I hav not use evn a month n such poor service. As i have already paid for 12 months plan and cant get refund also. Such poor service.
Fraud customer executives
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dineshgoyal1669 –
2023-11-09
Version 2.29.0
I have recharged for 12 months 300 mbps plan and confirmed from customer care executive that it would include hotstar subscription. Now they are denying. It is also mentioned on their website without any term and conditions. Making fool of users.
Devide disconnection
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Samita R –
2023-11-09
Version 2.29.0
Extremely exhausted with the process and with their team. I raised a request for the discontinuation of the service and for the device to be collected so that I can have my deposit back. Which, according to their TERMS AND CONDITIONS should have been completed within 24 hours after, but it’s been 10 days without a reply from them. When I contacted their team via chat(only way), they only had one thing to say: "Sorry for the inconvenience; we’ve escalated it on priority. Our team will coordinate as soon as possible.” I mean, c’mon tell me the exact reason and the timeline. I cannot wait wondering all day as I am a student and cannot afford to lose the deposit. But having had the experience so far, honestly, I don’t have much hope. Would not highly recommend anyone for this cause. Better get other brands connection who doesn’t charge the deposit and are more reliable.
Froud & Wrong Commitment || Be Careful
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Pranshu Katiyar –
2023-11-08
Version 2.29.0
Service is very poor, customer service is self-indulgent, fraud and fake work is done, connection refund takes 3-4 months, they also do not give full amount, I suggest You else's network instead, service is very poor. they give wrong commitments when you taking connection & when you want refund they dont given on time. Be careful of these useless connection providers and avoid scams in future. I would have given it a minus rating but there is no such option. Services: 0/5 Connection: 0/5 Network Quality: 0/5 Costomer care: 0/5 Froud: 5/5 Wrong Commitment: 5/5 Humbuggery: 5/5 I suggest you guys don't go with this network use another network.
Nobody ever helps!
–
whyyouhere –
2023-11-08
Version 2.29.0
It’s been 5 days since my data is gone. No service no help at all! Shameless people. Don’t use this internet
Review
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sweetykri –
2023-11-07
Version 2.29.0
worst internet connection i have ever used. No customer support. every alternate day internet will bot work. And customer support is also worst. i regretted that i choose this.
Exitel service very poor service
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Angry mood chori –
2023-11-07
Version 2.29.0
Very bad experience with Excitel Fiber Network
Worst connection and worst customer supoort
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sthakur2k7 –
2023-11-05
Version 2.29.0
I am getting 3 mbps connection on 200 mbps connection from past few days and their pathetic customer support will take 48 hours to response and wont resolve the issue because on weekend their bandwidth is lower and cant serve the proper speed. I am stuck to this worthless connection because i already paid for a year subscription. Please dont make this mistake because there is no one who listen to you in this company.
Bad service
–
Vaishali Mendiratta –
2023-11-05
Version 2.29.0
Very bad Service of Excitel. Sala hr mahine m 2-3 Complaint krni pdhti hai then automatically ticket Close kr dete hai . Ground Team ka bnda bol kr ja rha hai Modem m dikkat hai And Yeh customer care wale Modem he Change nhi kr rhe . Vardhman ki service toh itni acchi jbh aata hai bsh 400 rs mangta rheta hai or kuch kaam nhi hai ki wire change krwao isme dikkat hai. Kya kaam k hai yeh excitel wale jo hr customer ko 1-2 hrs waiting m rkhte hai jaan muchkr waiting k baadh call disconnect kr dete hai and then call back bhi nhi krte . I recommend all of you not to use Excitel Service.
Very worst service and very worst app, no proper response or support from the team
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Shaamhhh –
2023-11-01
Version 2.29.0
Frequent disconnections , and frequently server goes down
Poor service
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Shiv608020 –
2023-10-30
Version 2.29.0
There should be an option to give them 0 star. Worst customer service. Scam company
WiFi works are not completed it’s just harassing a customer this company iss very very poor
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Onn WiFi use –
2023-10-30
Version 2.29.0
Iss company ka WiFi koi bhi bhai plzz na use kare yeh ek toh paise jyada leti h upr se Customer ko pagal bnate hai unko achese service provide nahi karwate hai plzz jo bhi bhai inka net use krta hai woh kise ache provider se use karwaye inki companiyan ka use na kare yeh bohot hi bekar company hai
Refund of security amount
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Baljeet Jaiswal –
2023-10-30
Version 2.29.0
I raised the issue multiple time to transfer the security amount after submit my router. But your team always said it will transfer by 48 hours through a link and I didn’t receive any link from last 12 days. I already raise ticket 3-4 times. This is really unacceptable
It’s highly recommended
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Tech@me –
2023-10-30
Version 2.29.0
Exitel in our is the best service provider and they attend the issues in next 2 hours and have resolved the same many a times!!
Kudos to the entire team
Fraudsters Bastards
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Hkllygvfbn –
2023-10-28
Version 2.29.0
From day 1 i am getting issues. Very Very bad service. They don't even respond properly. They ask for charges again and again even for their own mistakes also they charge
Pathetic Services
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Kieieiera –
2023-10-28
Version 2.29.0
One more review won’t make much difference, but still, very poor services. If you have other options for the internet then choose other internet provider.
L…v.lo app
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Maneeshduttala –
2023-10-26
Version 2.29.0
Na lavadalo app develop chesharu . App open Avadu recharge cheyadaniki support cheyadu enduku me app nenu every month report chestunai unna bug fix chesindhi ledhu . Piki denagari me app enduku
they don't give security money back
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Anuj213 –
2023-10-25
Version 2.29.0
i had submitted my device on 15 august 2023 in working condition and it hs been more than 2 months and there has been no reply from excitel just they are giving sympathy and nothing else they don't seem to be interested in their ex customers
Service is very poo
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Monty Shaberi Greater Noida –
2023-10-20
Version 2.29.0
Unfortunately, every time I call, I am met with unhelpful and unresponsive customer service representatives. They seem to have no sense of urgency to resolve my issue and are unable to provide any useful solutions. I have been on hold for long periods of time like this team has all the time in this mail to world and have been transferred to multiple representatives without any resolution.
Worst support problem
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vnetwork –
2023-10-18
Version 2.29.0
Worst support problem will it not resolve don’t use this boardband connection even iPad for 6 months when happen from that I have given complaint not go outlookMails still it resolved what great support inahve removed this connection
Fraud Company
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s556anurag –
2023-10-15
Version 2.29.0
This company is a fraud company. For a new connection they have taken money in advance and have not installed the line and wifi router. On top of that there technician demanded more money to install and when denied they dis not come for installation. I wish I could give 0 stars as this deserves that only.
Bad customer service |security deposit |
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Praphull Rai –
2023-10-12
Version 2.29.0
Worst experience from any Internet service provider.I had closed my connections more than 5 months ago due to bad reception.but still after multiple calls and tickets to get my security deposit refund, I haven’t received it yet.don’t expect your security deposit of 2000 Rs back .only thing they do is escalate your issues and raise a ticket for which you will never ever get any response.I would suggest not to go with them.as Excitel is working just to export money from customers not providing any services .
No service no net no contact number total bakwas company
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Kohinoor e service –
2023-10-12
Version 2.29.0
No service no contact number total bakwas company 3 mahina ka recharge kiya net service zero
Bad
–
Awaara001 –
2023-10-12
Version 2.29.0
Don’t buy this connnection coustmer services are so poor and if call connect with executive they don’t response nicely and they are hurry to forward and dissconnect the call my worst experience with their executive
Very poor service
–
18SN –
2023-10-10
Version 2.29.0
I had paid security of Rs 2000 and surrendered my connection 6 months back because of poor connectivity. For last 6 months they are not refunding telling me that it is under process. Let me forewarn present and future customers not to subscribe EXCITEL. Very very poor service.
Thieves
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Praveen Rpd –
2023-10-10
Version 2.29.0
I am so upset with myself that why did I even choose this company. I paid twice and upgraded the plan as the service was not working properly despite contacting Customer Service multiple times. I then choose to cancel the service and returned the device on 27 th June and I was supposed to get my initial deposit back in 60 days and till today I have not heard anything from them about the refund. I called customer service multiple times. Initiated chat on App and submitted tickets but these thrives are not even responding and leaving me with no choice than to contact Consumer Court.
Extremely disappointed app and services
–
Jaysoftic –
2023-10-09
Version 2.29.0
Very bad app, after 4 days people are not taking complaint seriously, there's no way to call customer care, no way to chat, and no one is closing tickets!
Don't go for Excitel they are not delivering promises.
Literally the worst connection you can get.
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s170410 –
2023-10-09
Version 2.29.0
They do not even resolve the query if you raise a ticket regarding your issue. They just close it after 4-5 days without doing anything.
Please do not go for this.
A complete waste of money
Worst Internet provider
–
ppss8397 –
2023-10-06
Version 2.29.0
Worst internet provider I have seen in my entire life
Pathetic installation experience
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mondalriya –
2023-10-05
Version 2.29.0
Technician merely installed and kept the router in my study table. He charged 200 Rs though nothing was mentioned in the plan. On top of that, when I called him, he just simply disconnected the call
Worst service
–
Srivathsa chaturvedi –
2023-09-09
Version 2.29.0
I am extremely disappointed with the service provided by Excitel, an internet provider company.
I have been experiencing issues with my internet connection for the past 10 days and have been trying to reach out to customer service for assistance.
Unfortunately, every time I call, I am met with unhelpful and unresponsive customer service representatives. They seem to have no sense of urgency to resolve my issue and are unable to provide any useful solutions. I have been on hold for long periods of time like this team has all the time in this mail to world and have been transferred to multiple representatives without any resolution.
I have also tried reaching out to their customer service through email and online chat, but have received the same lack of assistance. It's very frustrating that a company that provides a service as essential as internet connection can be so negligent in addressing and resolving customer issues. have yet to have my issue resolved and would not recommend this company to anyone. If you value your time and money, I would strongly advise you to avoid Excitel at all costs.
Pathetic Customer Service
–
poorvansh –
2023-09-07
Version 2.29.0
To whoever is reading this. Don’t go for excitel. I have been using excitel for two years and one thing that I can be sure of is that this is a garbage company. And the customer service is non existent. They promise something but never deliver. I had a 300mbps plan but the speed rarely crossed 150. In the last one month or so I have been facing multiple disconnection issues and have raised two tickets for the same. Have been on calls with the non existent customer care daily for more than 30 mins each but to no avail. They keep on promising that it will be done but nothing happened the latest ticket today is more than 11 days old and these shameless people haven’t even tried to know the concern yet. I have terminated the connection 4 days back no one has come to pickup the device and my security of 2000 is in limbo. They say once the device is picked up it will take 60 Days for the refund. I am afraid that I am not gonna get back my security. DO NOT GO FOR EXCITEL THEY ARE A BUNCH OF CROOKS.
Worst service from WXCITEL ….
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Tushar Jerath –
2023-08-30
Version 2.28.0
App is just to report your problem … no one knew how much Time they will take to resolve the issue… from last two days my internet is down … but no satisfactory response received … Customer care executive listen …. And says it will be resolved in 2 hours … then 4 hours …. Then 1 hour more …. No one supports … instead of providing resolution…. At least be positive to you subscribers about the exact problem … after reporting multiple time you don’t even call back … when I contacted your distributor… he asked me to contact us customer care … he is not telling the reason why line is down for 2 days …. This all is happening after one year when I renewed my plan …. In first year I have never faced a disconnection issue …
Poor services deeply disappointed
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Vi_pool –
2023-08-28
Version 2.28.0
I was on call with the service provider for past 1hr and there has been no reply from there side. I was on hold from their end and when the call connected the person was not listening to me instead telling his own cramped up speech.
I wanted a connection shift which was not feasible so I asked for my 6 months left pack to be refunded with a fine . That too was not considered and whole amount they kept in their pockets.
Zero customer satisfaction, low quality services , their service line down in every 5 days.
Please don’t subscribe to excitel ever.
Frustrated Customer of Excitel.
–
fsybc –
2023-08-06
Version 2.28.0
Hi All,
I am customer of excitel and i want to tell you how excitel handle his customers i am facing same issues and my internet not working on regular basis from the beginning and they set the defeated router in my house it shows LOS light blinking due to which internet not working and when i registered my complaint they troubleshoot the connection and my internet working for 2-3 days properly and after this i faced the problem again and again if they are good to his customers then they come and change the defeated router. And no one is serious in this organisation. And according to me do not purchase the plan of excitel this is waste of money.
Beware of Excitel
–
RajaBabu25 –
2023-07-25
Version 2.28.0
Giving one star because i cannot give zero stars.
Worst service by the team.
I got a connection for 1 year with full payment in advance but on the very next day the connection was down. Complained about it said because of rain it is not working but as per my knowledge fiber connection is not affected by rain.
Now its the third day of connection still it is not working from last 8 hours.
Beware of this and do not buy this connection. Choose any other local provider they provide better service than this.
Best internet provider and best policy
–
M.A.N.U.1607 –
2023-07-22
Version 2.28.0
One of the best internet service provider in my area. Best thing about this company is if your internet is down for more than 12 hours they will give you credit for one extra day for every 12 hour there on until the complain is resolved. But you will not require this feature in much as in the last one year I have only made complaint thrice and it was resolved promptly. Happy is also very good. I can track my monthly data usage and billing cycle. I can also see day credited into my account.
Beware: Fraud company
–
BJay069 –
2023-07-21
Version 2.28.0
Excitel is a fraud company which takes money from clients as prepaid recharge, but will never provide you the internet service. You can try their pathetic customer care number but will surely end up disappointed as those people just repeat mugged up lines. There is actually no ground team or technical team so they can never provide you with any assistance. It’s been more than 10 days since they’ve stopped my line and won’t provide me with refund as it is against their policy. Surprisingly it is a policy to do fraud with clients when you take their money but won’t provide the promised Internet connection. I’ve tried reaching them through their chatbot, email, customer care number, but I’ve realised that I’ve been scammed so now i can only give caution to other users
Fraud Service Provider
–
Souvik Manna –
2023-07-20
Version 2.28.0
I lodged a ticket for no connectivity. This idiot instead of resolving it closed it through my name. When I see the status it is showing as solved and the status was updated under my customer ID. And the technician called, asked for the location and hung up. When I call them back they do not receive. They will only beg to take connection like some beggars, infact worse than beggars, but when time comes to provide service they would not.
Most of us have remote work, these moron do not understand that their inefficiency hampers our work. Would really consider changing the connection.
Worst service ever by excitel the Internet provider
–
Abhishek Nanda. –
2023-07-04
Version 2.27.0
I would like to recommend you guy’s please don’t use this service really for a few months they are available to give you good service after that they will not follow up you and they will not response even, I am a problem from 18 days but no one responding yet no one talking my complaint seriously everyday I am calling to customer care everyday I mailing but no one responding I am really getting very tired and I have tried to reach their head quarter but still they are not solving. And now I have decided to through it out I don’t want to use it the worst service worst worst use less and money waste in excitel. The worst service ever.
Fraud company worst servce
–
pkjha5 –
2023-06-10
Version 2.27.0
I was facing continuously interruption in internet and i have tried to connect with customer service and local vendor, they had suggested me to upgrade to fiber, so i had deposited requested amount and waited for almost 2 months for upgrade. Then i asked them to refund my deposit. Now i am facing issue of frequent disconnection from isp as per router dashboard. I have tried multiple times with customer service and local representatives, they are not coming to resolve issue. I have already paid for multiple month now i am regretting because they are not going to refund my balance.
Excitel has improved drastically
–
insta aayush –
2023-05-09
Version 2.26.0
Believe it or not, excitel has improved drastically since the time we opted for this ISP. 2-3 years back their internet was pathetic same was the condition of service. But once i opted for Fiber plan i faced no issue with internet. Speed is constant and there are disconnections. Very satisfied with their service. Even app works fine in iOS now.
Waste of money
–
rumanali –
2023-05-05
Version 2.26.0
Pay the amount use it for 15 days & pay for 30 days. No proper connection every alternate days connection gets lost and they take 24 hrs to resolve the same. You cant do anything but pay the amount n wait for it to get restored. 300mbps feels like 2G although it felt better than this 300mbps for namesake, i bet they don't even check plays tore or app store to respond to the users as well, just like they don't have any customer support to help us. Anyway this is the last month of suffering so, check before taking this excitel.
Worst of the worst internet
–
Khumanhero –
2023-04-15
Version 2.26.0
I want to give my genuine reviews about the excitel, honestly the first few weeks, it was extremely awesome and fast internet, I was so satisfied and I experienced the best internet ever in my life, HOWEVER, happy moment was too short and then problems came, not working internet, frequently disconnected, advisors extremely not helpful, deaf and dont care for frustrated customers. They always said the same, not giving proper acknowledgment. They kept us waiting and waiting, and never resolved the problem. One time also, an advisor kept me waiting almost one hour on phone on hold and ended up the calls, it added me fuel to the petrol. There will be need of one million page book to write dissatisfaction about deaf excitel. If you want to simply frustrated customers, then go ahead and connect it.
Fraud organization
–
Mudit J –
2023-04-11
Version 2.25.3
I am extremely disappointed with the service provided by Excitel, an internet provider company. I have been experiencing issues with my internet connection for the past 10 days and have been trying to reach out to customer service for assistance.
Unfortunately, every time I call, I am met with unhelpful and unresponsive customer service representatives. They seem to have no sense of urgency to resolve my issue and are unable to provide any useful solutions. I have been on hold for long periods of time like this team has all the time in this mail to world and have been transferred to multiple representatives without any resolution.
I have also tried reaching out to their customer service through email and online chat, but have received the same lack of assistance. It's very frustrating that a company that provides a service as essential as internet connection can be so negligent in addressing and resolving customer issues. I have yet to have my issue resolved and would not recommend this company to anyone. If you value your time and money, I would strongly advise you to avoid Excitel at all costs. They are unprofessional, unreliable and unresponsive. I give them a 1 star rating even after disconnection & surrendering all equipment they have not refunded my security from last 7 months,
If we would not deposit bill on time these companies charges panelty but not refunding security from more than 7 months are OK for these guys .
Deposit Refund
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ShivKSharma –
2023-04-01
Version 2.25.3
They have a standard policy of 90 days refund of deposit money.
It has been 180 days and the money has not been refunded. The customer care says that you will not have to call again but I have called them atleast 10 times.
Earlier I thought that it might be coming through a grand procession. People might be coming on foot to deliver me the cash. But now it has been over 180 days so I think that they may be coming on road through a different country to deliver me cash. Only god and excitel knows what they are upto.
Don’t trust this internet. It’s …. no words
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Ravivasa –
2023-03-20
Version 2.25.3
Don’t trust such internet providers. Their internet speed & connectivity is very poor. If you raise a ticket they will tell you it takes 4+ days to respond. It will show you on application also with countdown time. No one will be there to respond when it’s down. It’s our luck if is working or we should feel it’s our bad luck. I have 2 connections in office & home. Both have same problem. They says 300 mbps but it actually runs at 15 to 30 mbps. And this also not consistent. I paid for yearly this is another headache. Not able to cancel this because no refund. Still if any one wants to take connection then take 1 month & experience the problems then take a decision. If you are a professional then straight away go with reputed companies. Will get response & solution when we have a problem.
Wouldn’t give even ZERO star
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rajpriyank –
2023-02-23
Version 2.24.2
This is the worst experience I have had with any internet service provider. I have been calling the customer support team from past 3 days, it take’s minimum 5 minutes to get the call connected and then fake apologies and promises (per-written templates). There is no internet from past 3 days and the support executive is always eager to either put me on hold or fake escalation to higher team. Doesn’t seem that they have any SLA breach, issue priority, SLA report or anything in their support system. No one has called me or even texted me for any help. I am getting rid of this provider now and switching over to some customer friendly and support oriented provider ( If there are any)
Connection shifting request not fulfilled
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Jitendra1998? –
2023-02-07
Version 2.23.6
Got my fiber connection in sumerpur city during installation i specifically asked if I get transferred during the period will it get transferred to another city and the Excitel team said definitely within a day if we provide connection in that city. Now I have been transferred to Jodhpur but looks like Excitel doesn’t care for their existing customers.
Raised a ticket on 30th Jan for connection shifting to Jodhpur. I am calling them every day but never received a positive reply from them from last 8 days. Really frustrated by the kind of service they provide to their customers.
Service depends on your area
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vikas26 –
2023-02-06
Version 2.23.6
I don’t know why people have criticized excitel so much. I don’t know about other people but service in my area (east delhi) is excellent. I’ve never faced even a 2 minute downtime in last 5 years.
Still excitel need to improve their service in other areas like in Indirapuram Ghaziabad, excitel was worst service provider when I used to live there back in 2019.
Best Fibre I've used till date
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Akkashrao –
2023-01-31
Version 2.23.6
It's been 2 years that I'm using Excitel, I was hesitant getting it installed at first, but their fibre is smooth and I was shocked to see the speed. Despite all the bad reviews it works beyond expectation, also in my area it's handled by local cable providers so they fix the problem just like that.
Not a trustworthy service provider
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Kamal c shukla –
2023-01-31
Version 2.23.6
I have taken connection 3 yrs back now I don’t want to continue and requested to terminate my connection after that they told me that u come and drop the device in the local office as they will not come and collect the device after 10 days of dropping the device they have not issued me any surrender information and complain ticket is still open. I don’t know how they are going to return my deposit amount. This is the basic problem of this service provider that they don’t care about their customer.
Fake commitment
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Karishma kishu sharma –
2023-01-27
Version 2.23.6
1.Very bad service they have
2. All fake commitments given by the sales person santosh from sion ( indra nagar branch)
3 he committed 300 mbph at the time of taking connection n when i done a speed in test it was 2 mbph
4. M contacting him from 1 week for my recharge he is not answering my cal not answering my msges .. if anyhow he answers the cal he just gave me a fake commitments .. m calling him more then 20 times in a day its like m begging after paying also
5. He said he will extend some days because many time the internet was down.. speed was worst .. i was only operating 1tv and 1 mobile in 300 mbph as commited but still buffering
6.mr santosh said when u ll return the router you will get refund.. but now he is saying you dont have a deposit
I payed 2400 something.. now he is saying it was only for 3 month connection
Mr santosh has called me soo many times for the connection after the connection is done he just escaped… never trust in these fake commitments of the salesman
WORST PROVIDER EVER
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Grathii –
2023-01-24
Version 2.23.6
I am extremely disappointed with the service provided by Excitel, an internet provider company. I have been experiencing issues with my internet connection for the past 10 days and have been trying to reach out to customer service for assistance. Unfortunately, every time I call, I am met with unhelpful and unresponsive customer service representatives. They seem to have no sense of urgency to resolve my issue and are unable to provide any useful solutions. I have been on hold for long periods of time and have been transferred to multiple representatives without any resolution.
I have also tried reaching out to their customer service through email and online chat, but have received the same lack of assistance. It's very frustrating that a company that provides a service as essential as internet connection can be so negligent in addressing and resolving customer issues. I have yet to have my issue resolved and would not recommend this company to anyone. If you value your time and money, I would strongly advise you to avoid Excitel at all costs. They are unprofessional, unreliable and unresponsive. I give them a 1 star rating.
Worst service worst speed too
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Ravindra HR –
2022-11-18
Version 2.21.13
I am writing this just to aware you all that I have used this service on two different locations bcoz of thé society or locality tie ups but the agents are totally unprofessional service provided is waste and the most interesting part if you tries tộ complain no one is gone entertain you. You just need to wait and wait bad customer care too they directly disconnect the call transfer your call in between bcoz of no reason. I have complaint on different social handles tagging their ceo or hier officials but no one responded never best company to join as job bcoz their is nothing to do …..
Don’t go for it
Happy with service
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ankur5455 –
2022-09-19
Version 2.21.13
It has been 1 year with excitel and I do see some service interruptions but those are not frequent and long. Usually they are resolved in few hours, if they occur once in a couple of months.
I have no issues with the speed, although it may not be as good as promised , but I have never experienced buffering with excitle.
Worst service. Don’t waste your money.
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mohit0910 –
2022-08-31
Version 2.21.10
Every alternate day you will face connectivity issue and if you raise a ticket then the turn around time is 48 hours can you believe it, even the application sometimes do not work. I raised a ticket today and I got a call from customer service saying i need to wait for 4 hours as ground staff is doing some maintenance, it’s been 6 hours wifi is still down and on top of it I just checked, the ticket is closed from their end automatically.
Believe me this not the first time.
Tactics Manupulation
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Mihir.Borah –
2022-07-12
Version 2.20.2
I would recommend everyone to never sign up for Excitel. They ask you to pay a deposit which they say is refundable, however they use aggressive tactics and they actually try to manipulate you and drop you with excises and pathetic explanation for the delay. Its been 2 months now.
I have already filed a consumer complaint, and just waiting for 10 working days to be over. After that certainly would be paying a much higher price than just 2k.
I know the address where i had returned the modem. I will barge in to collect my router first. That you haven’t paid. Which i can sell on my own to get the money faster.
You guys have no right to delay this and hold the money.
Just wait and watch what I make you guys do.
A business can be so misleading and sure thats why they have such a pathetic rating on app store and pathetic service and support.
Im so happy that this was cancelled.
Horrible customer support
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Anilparitosh –
2022-06-28
Version 2.20.2
I have been a loyal excitel customer for past 3 years but in recent times the level of customer support has gone down the drain. The average waiting time on call is around 30mins if you are lucky. Chat support is slightly better even though resolution doesn’t happen there as well. Returning router and getting a refund is another battle altogether now that the customer is supposed to personally go and handover the router to nearest Center. Only good thing is sales team is very prompt since they want to take your money and after that everyone vanishes. Transferring remaining subscription days to a new user id after shifting to another place is non existent even though sales team will insist that it will be done as soon as you take a new subscription. Speed is good when it’s working but service is in the negatives so avoid till they do something about the customer support. Switching to Airtel.
The best internet in city !
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manikj69 –
2022-06-10
Version 2.20.2
…this network is better and amazing in the market right now !….I have been using this network from past 2 years and it is reallyyyy good !..they provide high speed internet and have a good customer support!!
Once I had a issue with connectivity !…I raised a complain and the support team did their job soooo well and got it resolved within an hour ! Also they have good offers…like EXCITEL is way better than describing as good !..
Happy to be their customer !!
Poor Service seen Ever #Never recommended
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Deepankar Mishra –
2022-05-21
Version 2.19.12
Just taking connection 2 months back & lot of issues facing , evan every day many time internet automatically disconnected . No service if you raise complaint only tele caller support available which is also very critical ,If you are not technical guy .
WORST CONNECTION EVER
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christopherzczx –
2022-04-30
Version 2.19.12
EXCITEL is the worst connection you can go for. Never waste your money by buying this plan. I got a data plan from excitel and paid 2000 for installation and 4400 for the connection for 9 months for which they said If I shift to a new location they would get the data transferred to the new location. I shifted to gurgaon on 31st March and they asked to buy a new connection since the connection needs to be active for the data to be transferred. I was hesitent to spend money again but I did it anyway and raised a request for data transfer to be done. It has been 25 days that I have been calling them again and again and they keep telling me to wait. And today as of 31st April 2021, they are asking me to get the recharge done as the plan is inactive and needs to be active for the data to be transferred which was only due to the delay from their end. And they tell you that 2000 rupees is refundable but they don’t refund it. When I asked then to refund it they completely denied it and made me pay again for the new one.
Outstanding connectivity But…
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Deepak9636 –
2022-04-28
Version 2.19.12
It’s been 7 months now and still I must say I love Excitel services. Internet bandwidth is completely stable and network security is great. But, only issue I faced was with payment screen. Excitel must look after there application. Every time I trying to pay/Recharge app stuck at loading screen. Other then this I absolutely loved it. Must recommend.<3
Cheap network
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cheap network ever –
2022-04-17
Version 2.19.12
Bugging network connectivity with disgusting customer support. Never ever go for this network in your life. Bloody advisors in their support disconnect your calls even when your reporting your issues. I hv got in touch with 17 useless advisors and 2 buggers such a senior advisor to resolve a simple connectivity loss on single issue and trust me even after 62hours 3+ days it wasn’t fix I lost 5 days of working coz of their false commitments n they got me on my nerves. I request everyone reading out this plz do not even consider Excitle as an option for ua broadband n also finally I had to withdraw n throw this network to fix my issue. LOL! Cheap, bugging, pathetic, disgusting all these words describes the brand name EXCITLE.
Worst service ever
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18!:₹38;'dkle –
2022-03-12
Version 2.17.0
I would like to recommend people not to take their services in Bangalore. First of all their connection keeps dropping and when you try to reach out to the concerned person, they won’t response. There is no point going to their office in person as well, because there’s no one available there. Every day there is some sort of issue with the internet connection. They will just have a standard reply saying we are sorry for the inconvenience, that’s the only answer they give all the time. If the internet magically works, there’ll definitely be loss of connection frequently through out the day.
Fraudester no professionalism
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Harresed customer –
2022-03-07
Version 2.11.0
While purchasing connection they asking me you not need to pay any extra charges except security money and billing plan but the time of installation the demands me 500/- extra for wiring, after too much discussion and arguments I have paid the amount, after 3 months due to some reason I have submitted my connection and ask for return my security deposit and now till today I am not getting my payment after too many discussions the are really fraud and no professionalism.
So request you to guys please check the reviews before purchasing of connection as compare with this can purchase from local they are too loyal with service and anything.
Terrible service - something very wrong at the company
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Sunil34 –
2022-01-29
Version 2.11.0
I have had Excitel for more than a year. Sometime in early December i paid for the quarter. Since that time the service is down. I have complained and complained and complained and they never do anything. I do get sms’ from them “Our repair is taking longer than expected so we are giving you a free extra day….”
Hello “ free extra day” Who cares ? When you cant fix a service in two months and cant give a logical reason.
The way this company is going it wont exist in the future.
Fraud company no service
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S.Rhl –
2021-08-18
Version 2.10.1
I am a customer of Excitel since very beginning they start operating the first 2-3 years when the customer base is small they prove to be a good provider
but since when the company grown and the customer base improved the service was just getting “pathetic” and the golden goal is they don’t even care no customer service response no feedback even though you complain continuously
like I did for past 3 months, my connection was shut down anytime for week and the only support I got was “I generated the request and send to our ground team will resolve it asap”
If you want asap service like I mentioned above then you can opt for Excitel.
Amazing Service
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Swastik Trivedi –
2021-03-26
Version 2.8.1
I just got my Excitel connection of 100Mbps and It’s the only service Provider who was willing to provide Fibrenet(cause my area is not really developed-Faizullaganj,Lucknow). I’m getting 100Mbps all the time and there’s no problem till yet. Service is amazing and If there’s any problem a team from Excitel come to help me out in hours rather than days. Blessed to get Excitel.
They will take forever to fix the issues. Worst policies.. No REFUND for online payment..
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Sana Qureshi –
2021-01-11
Version 2.5.0
You have poor customer support and service to be honest. You guys have caused so much trouble with me. I had almost lost my job because of you people. It is the first time I’m giving such negative feedback because I’ve never experienced such poor service ever before. I was on the phone with you people for 10 times in a day even then my issue was not resolved. You guys made me cry and then it was fixed. Is this your customer support. Waiting for my subscription to get over and I’m never gonna be in touch with you all. Would never ever recommend Excitel to anyone.
App crashing
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Adv khushant –
2020-12-11
Version 2.5.0
The app is crashing on my iPhone 8 plus ios 12.1.4. Earlier the app was working fine but its now crashing. Other than that net is awesome with minor issues sometimes, but resolving the problem is hassle free so i would suggest all of you that excitel is a good network but its upto your local service provider in your area also who will either give you a mindblowing service in solving minor issues here and there or will not act as he should. I request the technical team to kindly look into the issue of app crashing. Giving 1 star for app and 5 stars for internet.
go Excitel!👍👍
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Vijay swain –
2020-12-02
Version 2.3.0
it’s good to share that excitel is really working and I feel good about them already, i chose or say switch from timbl back in july, residing in laxman vihar, gurgaon, and believe me it’s working and working excellent, in past 3 month, I hardly made 3 calls, and a way near to reboot the system,I checked other views, but here in laxman vihar, I am happy with excitel, it’s working here in laxman vihar gurgaon
NOT AT ALL SATISFIED
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Ritik05 –
2020-09-29
Version 2.3.0
It’s been about a month my wifi is not working, tired calling everywhere but still frequent disconnections. I had the connection for about 6 months no issues till the 2nd last month of the subscription but now in the last month all of a sudden the connection has major disconnecting issues but no help for the company itself, still I did the recharge for 9 months but the situation of the internet is same and they are not at all concerned in returning the prepaid amount back. Last option is go to the consumer forum I guess. Won’t suggest to others better get a another Wi-Fi.
Thanks and regards,
Ritik.
Only Fraudster and no professionalism
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yash840 –
2020-09-29
Version 2.3.0
I purchased their fibre services and through a local vendor. They were known about that purchase as I was asked about an OTP at the time of final purchase, they overcharged me by 2500/- INR extra by making fraud statements and all.
Now, I am hunting their customer service since last 2-3 months, but I haven’t got any of the reply or resolution yet. They always say that I’ll be getting a callback (which was promised to me by 8-10 executive including their manager whose name was Mr. Vinay Kumar Tiwari) , but it never happens and they themselves disconnect the call from their side(by which u can understand what type of quality of after sales services they have)
The internet speed is like the same you will experience by connecting a hotspot from mobile phone, customer service is ridiculous
So, it’s a humble suggestion that never go with them and switch to other alternates which are available for the similar prices, they have nothing to brag about.
JUST MOVE ON WITH OTHER BRANDS, EXCITEL IS REALLY A WASTE OF MONEY
Fraud and harassing by Excitel broadband company
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sahil12267 –
2020-09-21
Version 2.3.0
Excitel is a very dirty company that is happening to me I want it to happen to no one, it's been 11 days today, my wifi is not running, I did cpmplaint 11 days ago No solution is given. Have earned money just by looting and harassing me by asking for money, the job of this Excite Company is just to rob money
excitel is a very poor company, I have never seen such a dirty service, it is just a matter of robbing people of money, their work is only to make people crazy and take money, never help anyone, no matter how many days have passed. Money is more important for them, if you give money without your mistake, then you do all the work comfortably, I think we should all give 1 to 1 rupees in Exitel's account to the best company