Name: Google Pay: Save, Pay, Manage
Rating: 4.7 (1874863 reviews)

Updating

Google Pay: Save, Pay, Manage

17+

±0

#6 in Top Free Apps

±0

#1 in Top Free Apps > Finance

iPhone Screenshots

Description

Make UPI transfers or do mobile recharges, bills and payments to businesses with your bank account with Google Pay, a simple and secure payments app by Google.

Join crores of Indians who are using Google Pay for all their payment needs. Refer friends, get the latest offers and earn rewards as you pay.

+ Multiple layers of security from your bank and Google

Your hard-earned money is kept safely in your bank account and you have control over money leaving your bank account*. With a world-class security system that helps detect fraud and hacking, we are committed to keeping your money safe and we work with your bank to protect your payment information, wherever you shop online or offline.

Each transaction is secured with your UPI PIN, and you can safeguard your account with a device lock method such as your fingerprint.

*Google Pay works with all banks in India that support BHIM UPI.

+ Conveniently pay water, broadband, electricity, landline, gas bills and more

You only need to link your biller accounts once, we remind you thereon to pay your bill with just a few taps. Google Pay works with billers across the country.

+ Find the latest prepaid recharge plans and easily recharge your mobile plan

Recharge any prepaid mobile in fewer steps. Find the best and latest recharge plans as well as repeat recharge in one tap.

You can also recharge your DTH connections across all providers.

+ Check your bank account balance

No need to visit the bank or ATM to see your bank balance, quickly view your bank account balance anytime, easily.

+ Get rewarded

Refer friends, get offers and earn cash rewards into your bank account as you pay.

+ QR code payments

Pay by phone through the QR code scanner at your favorite offline neighbourhood shops and merchants.

+ Shop from specialty brands directly within Google Pay

Order coffee, decorate your space, and explore many other brands easily within the app.

+ Fast & secure payments with your debit and credit cards

Add and link your debit and credit cards** on Google Pay and use them for:

-Online payments (mobile recharges or at your favorite online merchants apps like Myntra). When you checkout, look for the Google Pay logo or use your Google Pay UPI ID.

-Offline payments (at offline shops by tapping your phone on NFC terminals)

**Service is rolling out across bank issuers and card network providers. Currently available to Visa cards from Axis Bank (Credit/Debit), HDFC Bank (Credit/Debit), ICICI Bank (Credit), SBI (Credit), and SCB (Credit/Debit)

+ Book IRCTC train tickets

All you need is your IRCTC account and Google Pay can handle the rest with support for Tatkal bookings and instant refunds!

+ Buy, sell, gift, and earn 24K Gold

Trade gold securely with live market rates backed by MMTC-PAMP. Gold is securely deposited in your Gold Locker on Google Pay, or delivered as gold coins to your home. New! You can now also gift gold to friends and earn gold as Google Pay rewards.

+ Pay online with Google Pay

Make payments on websites, apps or within the Google Pay app. When you checkout, look for the Google Pay logo or use your Google Pay UPI ID.

+ Send and receive money directly from your bank account to any bank account, including those who are not on Google Pay, via UPI transfers

There’s no need to worry about reloading wallets and you don't need to do additional KYC.

Using NPCI's (National Payments Corporation of India) BHIM Unified Payments Interface (BHIM UPI), money transfers are simple & secure with Google Pay. You must have an Indian bank account with a phone number linked to it to use this version of Google Pay.

What's New in Version 222.1

We've listened to your feedback and we've made several improvements to the payment experience. As always, we are here to help! Please share your feedback with us, to help further improve your mobile payments experience.

Seller

Name

Google LLC

URL

https://pay.google.com/about/

Information

Developer

Google

Version

222.1

Size

168.9 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated 17+ for the following:

Frequent/Intense Contests

Gambling

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Bengali, Chinese, Gujarati, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu

App Store: Customer Ratings

All Versions

4.7 (1,874,863 Ratings)

App Store: Customer Reviews

Success payment not credited to account

–

Summer1599

–

2024-04-13

Version 222.1

It’s been 2 days still google pay has not credit the amount to my account someone paid me some amount google pay has successfully received the amount but not credited to my jupiter account . Google pay can you do something about it quickly.

Favourite/Star Mark Option

–

Sameer_Inamdar

–

2024-04-13

Version 222.1

Please provide a favourite or star mark option to certain payees whom we pay frequently so that we don’t have to find their contact everytime we have to pay them.

Gpay is not working.

–

swara4455

–

2024-04-13

Version 222.1

I am using IPHONE 7 plus. From yesterday Gpay is not working on my phone. It is showing OS version issue. Before eight days it was working properly.

Suggested improvements

–

Aryanajay98

–

2024-04-13

Version 222.1

An option to list Google Pay split groups is much needed, along with a feature to display overall spending and debts across all groups. Additionally, it's puzzling why the total count of people isn't shown when creating a split request, as it was previously.

Convenient and easy to use

–

Vbhandari111

–

2024-04-13

Version 222.1

After finding out about Google Pay several years ago it’s been my one & only to pay bills, make & receive UPI payments. The user interface is so convenient, the onboarding process is very easy! Keep doing great!

Worst service ever experienced.

–

hdvbgjfvbjdbji

–

2024-04-13

Version 222.1

I’m writing this to request everyone please do not use Google pay app for any online transactions. Once your money get stuck in “transaction processing” after debiting from your account, it is never going to return to your account. However they will promise you to return your money in 72 hours but the promise they make is completely fake. After all that you will be having only 2 options, 1st - take stress nd get depressed while trying to get your issue resolved or 2nd- forget your money.👍🤬

Gpay on Mac iOS

–

jmdquraishi

–

2024-04-13

Version 222.1

Nowadays the Gpay getting hang on the apple mobile.

Once hanged it to be shutdown completely and have to open again on the apple iOS.

So the google team have to look on it to short out the issue.

Biometrics

–

Anand1/

–

2024-04-13

Version 222.1

Why don’t you allow the payments via biometric instead of pin since it would become convenient and for this talk to banks if required

Useless App. I’m Mable to handle anything involving money

–

Saurabh3747

–

2024-04-12

Version 222.0

When a transaction fails it should fail. Do not deposit the money to receivers account after one day.

Pathetic customer sub

–

Benoy1000

–

2024-04-12

Version 222.0

I am unable to activate my bank account after adding the same. The issue was brought to the notice of GPapy in 26 Feb, got a feedback that it was escalated to the technical team on 1 March. No resolution of issue or update on the status even on 12 April.

The UPI with same bank account is active on other apps, so it is clear that the problem lies with GPay.

The customer support is of no help as they don’t have any information on the issue. No facility to escalate the issue further.

Given one star as the same is the minimum possible.

#ReceivingOTP - Not receiving to login GPAY

–

Vams111

–

2024-04-11

Version 222.0

Unable to activate Gpay account for more than 5 days now. Please help on priority

Latest update doesn’t work as expected

–

G S Mythili

–

2024-04-11

Version 222.0

The app gets hanged after a min even when the network connection is proper. Really annoying when in hurry. It’s better to switch to other UPI apps.

Add Widgets & Fix Bugs

–

Uttkarsh Sharma

–

2024-04-11

Version 222.0

Kindly add widgets to the app. So we can pay from the homescreen.

Also i have discovered various bugs:

1. My Google Data i have deleted all of the data from Google My Data Dashboard.

2. Still whenever i reinstall the app, the users whom i paid earlier before deleting the data, shows up for a minute then the cache refreshes.

3. The cache refreshes and all the data of previous paid users vanishes, but the bank accounts (who were saved earlier in the Bank Transfer section) still appears no matter what. And i have no option to delete them.

4. When i go to pay contacts (all of the earlier accounts pop up) which i used to pay before deleting the data from console of Gpay.

My question is when i have deleted of all the data on google pay-account from Google Dashboard. And data is deleted is from range: All time.

Why still it is available on app, when it is deleted.?

Maximum transaction couldn’t be done

–

Toxickrishna

–

2024-04-11

Version 222.0

Cannot do transactions above 5000rs

Unable to activate my bank accounts

–

Jaggu4334

–

2024-04-10

Version 222.0

This is a shame to google pay. I’m unable to add or activate my bank accounts

Couldn’t activate bank account

–

katz108

–

2024-04-10

Version 222.0

Worst app for last 3 months couldn’t activate my account and my business stuck on this bug . 4 times i call to customer care but the didn’t help to solve this matter 💀

Harassment

–

Nerry ludhianvi

–

2024-04-10

Version 222.0

They are not solving my problem. Its been 30 days i downloaded this g pay app. But not able to run this app .. i email daily to g pay customer care. But they are not caring about their customer. 20 days after they note my complaint.. Mrs neelam only registered my complaint and now its near about 7 days they are not solve my problem and even not reply now my mail. Do not suggest this app to anyone.

Useless rewards

–

Pia shan

–

2024-04-10

Version 222.0

Inspite of doing 2-3 transactions per day doesn’t give good rewards or offers or cash back .

Using credit card for payments on iphone

–

Krds77

–

2024-04-10

Version 222.0

We face a big issue as on iphone to add credit cards options is not there, make it available soon please

Widget

–

ɭҳ

–

2024-04-10

Version 222.0

Please add Widget. Shortcut scan and pay

Major Hung issue on Iphone 14max Pro

–

VijayGadde

–

2024-04-10

Version 222.0

Unable to use the app properly, it is hung for 1-2 minutes when I open the app to pay anyone, it's a wired issue since 1 month or so. All other apps are working fine without any issues like this.

G pay is getting stuck at transaction page

–

shahab uddin khaja

–

2024-04-10

Version 222.0

G pay is getting stuck at transaction page, after opening the app it’s getting stuck after doing any action, restarting the app and phone also doesn’t fix the issue

Hangs/freeze after update

–

dr. bhavani singh

–

2024-04-09

Version 222.0

After recent update it keeps on hanging and then i have to force stop the app.

Couldn’t register upi

–

shz kml

–

2024-04-09

Version 222.0

I have been an active user of the google pay upi and was very happy with the services….but now I can’t use the upi or can’t link the bank account….it is a giving a statement that devices below xs or below ios17 can’t be registered…i went through all the requirements needed on the google help desk and it says that gpay works great in all devices above ios10.0 am using ios15.8.2 pls help me fix the issue……..

not able to complete the registration, every time getting error Try after 24 hrs

–

Aayu Vats

–

2024-04-09

Version 222.0

not able to complete the registration, every time getting error Try after 24 hrs.. is developers at google are sleeping or writing codes with full of bugs. RIP google

Not support

–

Haiyum Qureshi

–

2024-04-08

Version 222.0

Sir Not support bank Account last three month problem please help mi

We want cashback for credit card bill payment

–

Sudipta Pangas

–

2024-04-08

Version 222.0

Cash back on credit card bill payment

No QR code scanning widget

–

Ajit5ingh

–

2024-04-08

Version 222.0

Every other payment app provides QR code scanner which is super convenient, with a single click I can scan and pay. But GPay lacks this feature and because of this I use it way less than other apps.

No support for utility bil payment with credit card

–

Rohit1685

–

2024-04-08

Version 222.0

After such a long time still app don’t support utility bill payment via credit card really very disappointing.

app getting stuck

–

Rinto Jose

–

2024-04-07

Version 220.0

app is getting stuck multiple time now its a very bad experience

Crashes

–

djarin94

–

2024-04-07

Version 220.0

The latest update has been crashing a lot. The app gets unresponsive quite frequently.

App keeps freezing

–

eternity it is

–

2024-04-07

Version 220.0

App seems to

Keep freezing on iPhone

CHEAPEST APP IN 2K24 IN ALL PAYMENT APPLICATIONS

–

HONEY_17

–

2024-04-07

Version 220.0

Payment stucks an refund after 2-3 days

No best reward like before no cash back

I think google pay is getting people money stuck

–

umraaazzzz

–

2024-04-07

Version 220.0

Every time i make any payment my money gets stuck and i wil have to wait for my money for 3-4 working dayz😅😂 And google pay clearly blames it to your bank bt then there is no issue wit the bank when u use same time payment from phone pay it wil be done google pay is scaning people money

Poor app performance

–

unmistaken attack unicorn

–

2024-04-07

Version 220.0

App performance has deteriorated a lot since the recent update. Sometimes it just becomes unusable. Please fix.

I CANT TRANSFER MONEY

–

sabi saro

–

2024-04-07

Version 220.0

I want transfer the money to another account. But i cant . One weak ago this problem. Please help

PROBLEM

–

Thanviiii

–

2024-04-06

Version 220.0

Upi exceeded retry problem 😡😡😡

Poor tech support

–

Subhash Menon

–

2024-04-06

Version 220.0

Till the time app is working it’s good to use. The moment something goes wrong and someone needs to get a help from customer is when they realise how pathetic it’s. I had an autopay pending issue when I switched to a new phone and tried activating the gpay. The customer support did put me into multiple loops; after a dozen calls, several mails and more than a weeks follow up they couldn’t give me any solution. Their escalation to specialist team is a big joke and eventually adds up to time waste. Better use it till the time it runs and if you face an issue change to some other app without wasting time.

3rd class

–

Rajbha Gaming

–

2024-04-06

Version 220.0

3rd class no costmer support no remove bank account no adding bank account and no response and no information from customer support.

Google pay app freezing

–

kaizertheking

–

2024-04-06

Version 220.0

I am having a problem that when I am trying to make a payment to some one the app freezes after typing 2 numbers and I can’t move ahead . I have tried to switch off the phone and restart it and that had had no success and checked with Apple Store too if the app needs updating but that too isn’t the issue as the app is updated. I use iPhone 14

Need Widget of Scan & Pay

–

cprithish

–

2024-04-06

Version 220.0

For everytime payment has to be made I have to open the app click on scan & pay then payment has to be done. This could be done in a single click only through scan & pay widget support.. every other app have this..

Unable to do anything.

–

Hafis Ali

–

2024-04-06

Version 220.0

Unable to do any transaction.

Hanging apps

–

ROHIT SETIYA

–

2024-04-05

Version 220.0

While using the apps in iPhone SE apps hang and stack since one month,please resolve the issue

Gpay not working

–

viba81

–

2024-04-05

Version 220.0

Gpay not working in my iPhone 7, I have updated ios 15 but still not working, see someone’s dream to use iPhone but you guys to make all to buy newer one whenever u launch , this is not fair ..

Crashhhh

–

Mahitechhh

–

2024-04-05

Version 220.0

bar bar crash ho raha hai

Application gets hanged

–

Nikhil Jagushte

–

2024-04-05

Version 220.0

It’s getting hanged while using in iPhone 15, please check and support.

Better luck next time

–

Tx.Anuraj

–

2024-04-05

Version 220.0

Download and install gmail to get 2 to 4 stars

This app does not detect esim

–

Ravi charan

–

2024-04-05

Version 220.0

Cannot use with eSIM number at all. Better luck next time

Feels so laggy

–

Praveen Mohanraj

–

2024-04-05

Version 220.0

I’m using iPhone 15pro. GPay is so laggy it feels like it runs on 60hz and not 120hz. Kindly fix this issue on the next update.

Technical error

–

RAJRATNA2151

–

2024-04-05

Version 220.0

I am not able to receive any notification when someone pays group split or when pays me directly. Please solve this ASAP.

Worst app and Support team

–

Gangster Varun

–

2024-02-25

I’m using Google pay since 2019. There’s no issue When I upgrade my phone. The problem started. After installing the Google pay in my new phone. I cannot activate my bank account. After trying for 3 attempts it says try again after 24 hrs. Continuously tried for 3 days and cannot get my bank account activated . Then I went for the support team. The support teams are the worst people I have Chatted. They says that all the prblms are in my phones and their app is working fine. I tried another platforms in that I can activate easily. The support team says wait another 24 hrs. I have waited another 2 days trying but nothing changed And the chat team end the conversation without solving the issue. If your team cannot solve the bug means why are you updating the app??? Waste of time and so many frustrations because of your team and App

Request to add widgets

–

Harshvardhan maharaulji

–

2024-02-01

So I use this app frequently and at time widget can be really helpful. As currently I have to use Shortcuts to use the app as a widget but it still does not open the scan QR option directly with the widgets added by yourself. You can give us that flexibility to directly open the scan QR option on your app and also you can set particular contacts or UPI IDs that can easily be open and transaction could be also my QR is the use. QR should also be easily available available as a shortcut option that it would be really nice to accept money from any other person.

The worst UPI app ever

–

Vivekanand Sawant

–

2023-07-31

This is the worst ever UPI app I have used in my life. All the other apps that I have been using have the transaction success rate of 95%. But Google Pay has around 20% in my experience so far. Google pay takes approx 20-25 seconds per transaction(which eventually fails) that too on a really fast internet. On the other hand, rest of the UPI apps successfully transact within 5 second. Amongst, Paytm being the fastest and safest of all. Also, I have lost my money because of a glitch in Gpay. Neither bank or the Gpay team took the responsibility of the money that I lost. Like seriously, in Gpay one of my transactions was stuck on “Processing payment” for over a few months. Going forward, if the same issues continue, if the transaction time and failure rate doesn’t reduce, I would happily take a legal action on Gpay team for being so ignorant and irresponsible towards our money.

Worst Customer Care and Payments Failed

–

Iamnagi79

–

2023-05-13

I’m trying to receive payment from my friends & contacts through Google pay. When they initiate the payment with my mobile number, it always declined with message “transaction may be risky and cannot proceed”. It happened 3rd time in 2 months. I don’t have any issue while I’m sending to anyone or making all types of payments. Every time I have to uninstall and reinstall the app and authorise all banks accounts to receive the payment. Contacted customer care 3 times but no solution given to me till date and no one called me. Every time I get a mail from support team stating they have done investigations and I cannot do any transaction at this time for some reasons and the issue cannot be discussed with me. I have checked all the security settings and everything is fine. I don’t want to create one more email or mobile to configure and do the transactions. Please help me at the earliest. Thanks.

Don’t use Gpay for transactions

–

Karthik Perumal

–

2022-12-27

Worst experience ever with Gpay. I used Gpay to send money to the auto driver. My money got debited from my account but transaction failed due to server error. I paid again the same amount to the auto driver through paytm. but the transaction status is still in pending when i check the payment status in Gpay. I tried to contact customer support to cancel the transaction to avoid the double payment to the merchant. and they said it will take 3 days to get complete the transaction status. if transaction failed, the money will revert to the account in 3 days. if the transaction successful, the money will be credited to the merchant account. How could i tell the auto driver to wait for 3 days to receive the payment? So I paid them already via paytm. When i look into the transaction status on day 2, the money credited to the merchant account. I paid him twice. Lost my money because of Gpay. never use this app again

Worst service by Sundar Pichai and his employess

–

mg2893

–

2022-08-23

First of All I must say a big company like google has created a worst payment app. One fine day I was unable to remove or delete my bank account so i raised a ticket by calling them and its 7+ months now and its still the same. When asked them they say the ratofied speech which says “ sorry for the inconvenience. This is the last time u calling and you don't need to worry it will be resolved soon and here it goes and on. Google pay india is not caring about their customers. I think the ceo Mr Sundar Pichai has stopped valuing customers especially from India. This is a shame. People at google I don’t know what they are get paid for especially in customer services. Even supervisors has no answers. Are you guys playing office office? Seriously guys Google is going down in terms of customer service , the worst customer service I have experienced. Nobody have the guts to answer this as they only reply to those who give them 4-5 stars…. Stop giving them so many stars they dont deserve. Mr Sundar Pichai is busy earning money crushing all hopes and respect from Indian customers. I think he doesn’t care anymore about India.

Fraud app

–

dr.bhat salman99

–

2022-08-13

Unfortunately!!! The google pay don’t know that there is a thing called refund ,,,every time when the money got deducted from the account and didn’t reach to the receivers account I applied for refund and they keep saying me to wait for few days and it will return which never happen till now ,,, then they keep asking to upload your bank statement to get checked ,, the best thing is when you upload the statement as well they will Gona give u the worst excuse that it’s behind there abilities to refund and need to contact bank ,,,, wow ,, wasn’t expecting this kind of service from google pay ,, shame on the staff working for this app ,, and I request everyone out there please please n please don’t play with ur money by using so called gpay because they don’t care about the customers money and time ,, so be safe ,, best regards 🤝🤝

Fake coupons,

–

Akbar025

–

2022-04-09

Google pay is always giving fake coupons, which we can never use , i had 2 coupons earlier, and recently received a coupon voucher for Dream11 which is again not working. I am now trying to move to another app for payments. Earlier gpay used to give good cashbacks when they were new, but now they only give 1rupees to 3 rupees maximum cashback once in a blue moon. And all other fake coupons which we can never claim.

This world is in greed of money money money, such a big brand Google is now showing pathetic behaviour for the users, they are giving services but their main reason is only eating money of the middle class people.

About coupons , they will send you downgraded brands where people hardly visit , the lower brands pay google to show their vouchers on the app.

Come on google, bloody do something good for the people, rather than eating humans.

Reward system is a scam !

–

#Dragonball

–

2022-02-27

Really unpredictable. Even if you are in a good network area, process goes on for a few minutes most of the times, may end up in try after some times/ processing, money not debited yet/ money debited, but the recepient not received yet statuses. And the worst part is that they need 72 hours to tell whether it got processed or not. What should we (both customers & shop owners) do till then ? Stay in that shop till we are good to go ?! No alert if the payment fails after 72 hours, WE have to continuously monitor whether it was successful or not. Their customer service is pathetic ! Has anyone really talked to any of the customer care executives ever ? I think, no one was lucky enough. Complicated procedure to get in line with customer care phone service, need to stay online in their never ending queue, you will never get opportunity to talk to them ! Finally, about their reward system.. Such a fraud team & fraudulent plans. You will get some cheap rewards when you do N number of transactions. Ridiculous ! They are not providing coupons even if you do eligible transactions, and nothing happens even if you create tickets. I am shifting my UPI to other ones. Fed up with their pathetic service. I strongly advise my fellows to keep away from them and go for some other apps in the market. That may save some of your time, money & peace of mind !

Becoming worse day by day. Transaction gets stuck and cleared after 2 days

–

mehtamanoj

–

2022-01-09

Nowadays there are multiple scenarios where transactions is getting failed. If transaction fails immediately then still its good that you initiate another mode of transaction or pay in cash. But what if transaction gets stuck for 2 days. And then gets cleared. You can not wait for 2 days if you are paying at some restaurants or cab etc. And end up paying twice because you have to settle payment before leaving. Last time happened with me was I took a cab in mid night. At 2 AM I reached my home. I paid with google pay. It got stuck. But I had good faith in gpay that it will show fail in some time and paid with phone pay. And after 2 days gpay completed the transaction as well. And then follow up with cab driver to get my money was hectic and worst experience.

Currently also I got stuck again with such transaction.

Flaw with Transactions

–

Just.Another.Brick.In.The.Wall

–

2021-12-20

Until recently, I never bothered with the Google Pay transactions that get stuck in “Processing” assuming that they would fail eventually. Apparently, these transactions can be successful after a few days (Poker Face) and the Google Pay customer service team proudly claims this to be true but “unfortunately” cannot do anything about it.

So imagine if your transaction gets stuck in processing when you are paying a shopkeeper, you will have to pay him again if the transaction does not clear in the next few minutes because he needs to be paid and cannot rely on Google Pay’s “processing” time. Now if the transaction becomes successful after 2 days, you would need to go back to the shop again for a refund and explain the “processing” time Google pay takes. Imagine paying on the way while travelling long distances, you do not even have the contact numbers to reach out as they are masked on the Google Pay app.

I am guessing this would be an issue with other payment apps as well, though Paytm upi has let me down less number of times. I would rather play safe and use Wallets (Paytm or other) rather than UPI for random payments.

‘Payment is Processing’

–

kolakuku

–

2021-12-11

Most unreliable platform for digital payment, Imagine if you’ve bought something from a very far away place and are bound to not come back to that place. Imagine having to rely on this app to pay then suddenly, you see ‘payment processing’ written on the screen, so you make another payment(because aint no one gonna give us shet for free) imaging the 1st payment getting stuck for 2 days and after 2-3 days, ‘bling’ somehow the payment becomes successful, now you don’t have any way of contacting the merchant who you double paid. All that’s left to do is go to that far off place or leave the money in god’s will. So to the kind developers, please use your brain and try to think of such possibilities and try to program around that. So far I have lost a huge sum because of this, there are even times when the amount is shown to be ‘processing’ yet the recipient would have had already gotten the money! Who do i blame? I believe it’s about time for you all to get serious about your user’s money.

Transaction fails but money is debited

–

who_took_my_name

–

2021-11-24

Transaction got stuck in processing stage, so I paid cash. Now after 2 days this app says that the transaction was successful. I’ll have to bring them account statement of the receiver account so that they can look into it. I can’t go to an illiterate person I bought some fruits from on a highway and ask them for their bank statement. Any UPI transaction that doesn’t go through on the spot is a failed transaction. No one can wait 3 days for it to go through.

My wife’s PhonePe never has issues like this. Google pay has been disappointing me consistently but since I somehow always got my money back I didn’t mind a little technical glitch. Now I have stopped using this app and will uninstall it after I figure out a way to give a piece of my mind to the jackasses at customer support.

Problem with adding bank account

–

ranjansen97

–

2021-10-19

When switching to a new phone i bought recently, i was asked to verify the bank accounts linked to my gpay. I was not able to verify two of my bank accounts and i have been contacting the customer service for more than 3 weeks and tried all the solutions they have provided with no success. I was informed it was an issue from the app end and they are working on fixing it. Everytime i call them, i am informed that the issue will be solved as soon as possible and it is priortised. Though my issue has been their priority for past two weeks, there is no contact or mail from the service team stating that there would be a delay as there are still working on it. They were not ready to provide a tentative time it would take for them to fix this issue. I have been a gpay user for more than 6 years and I haven’t been able to use the app for more than 3 weeks now.

Google should take ownership of all transactions like Paytm does

–

Airforcebrats

–

2021-03-27

One a couple of occasions, I booked train tickets on irctc app. Money got debited from my CC but no ticket was issued. The details of the transactions were also not available on their app or desktop version. No email, no transaction ID, nothing! I called irctc but they didn’t entertain my complaint as I didn’t have the transaction ID. I raised a complaint with my CC company and they provisionally credited the money back but after investigation debited it again saying irctc informed them that the transaction was successful and the ticket was indeed booked. But I didn’t get any details of the ticket or transaction. Now I book using Paytm because Paytm acts as a wall between me and irctc. If the ticket is booked they give the details of the ticket else refund the amount.

We expect the same from Google!

Worst service ever

–

Ravishankar1991

–

2021-03-13

So my story short, i believed google, started investments via gpay, groww app, all payments via gpay etc all we good. One fine day my gpay opened and it was shown the account is temporarily suspended, please fill the form. I did the same, my debit card pic was asked, gave it, bank statement, all whatever required was given. Despite that there was no ray of hope from google. Finally i tried reaching the google support center which is actually not even there i feel, coz there is no customer support even properly. Finally after a long queue i made it to the customer support executive, now from there the same thing is happening for last few months. First they ask what the problem is, i tell what happened, they say they need to check on it, i tell its already done many times and dont you guys have any records of this, they say no, we need to check again. At last a mail comes saying, we are sorry, we cant discuss whats the issue but we are sorry for the inconvenience. I mean if you dont know the issue then how could you rectify it? I had a word with a senior authority from google and checked and verified my account saying no issues at all...!!

This is a classic example of how a huge company treats the small finances of a common man. I will be taking this legal and will go to wherever it has to be...!!! I am not able to manage my finances and investments just coz i trusted this...!!! Please dont be in trap...!!!

Once any transfer fails, they just run away

–

Shantinath Chaudhary

–

2021-02-01

1 star for abdicating their responsibility. Once any transfer fails, or gets stuck (which is as good as failed, since transfer must be within seconds), there is no way to get the money back. GooglePay just puts their hands up, asks to go to your bank or to the recipient’s bank. They ditch you completely. Ideally, what should happen is, if a transfer doesn’t complete and show success in the app, even till 2-4 mins, GooglePay should issue a reverse payment instruction to both the banks and make sure that the money comes back to the user. What good is a UPI transfer if it takes hrs to complete!! But first googlePay says for several mins that the transaction is in progress, and after lodging complaint, it shows after 2-3 days that the amount is successfully deposited to the recipient’s Bank!! And they don’t even help you get the money back. They ask you to approach the banks yourself! Idiots.

Money Fraud

–

Gaurav Sharma715

–

2021-01-29

Lately there have been lots of failed payments.

On 25th of jan 2021 my transaction failed and yet money was deducted from my band acc. I was assured that the money will be refunded within 3 days. It is 29th today and there is no refund in my account. I tried calling the customer care number but i was left vexed after waiting for more than 20 mins. There was no response. I was also asked to submit my bank statement showing the transaction and the statement till date showing that money hasn’t been refunded. Despite doing that my money has not been reverted. This is not the first time something like this has happened. I was so vexed and frustrated and agonised that I thought i make bring this issue public.

This my hard earned money being looted out of my account. I had to pay twice the amount because of the failed transaction - once being the amount which got debited and the transaction failed and second being the payment which i made in cash to the vendor to whom i was i liable to pay.

I would prefer to use paytm rather than using googlepay.

Sheer Scam they are doing.

Bazingaa

–

Dr Taenia

–

2020-12-08

Hello, I will write a review on the G-pay app. G-pay is probably one of the best e-wallet currently in India. I have been using the G-pay mobile app for more than 3 years and I have no complaints regarding it till yet. It links the debit or credit card and the addition of money to the wallet is quite easy. It can perform tasks such as Mobile and DTH recharge, bill payments such as electricity and water bills. The most important point is it’s safe and secure. I made a recharge, paid a bill for electricity, sent money to my friends and so on. It’s really quick in service and secured too. Customer support is very good as if some problem noted, they call back and help you solve your problem. A very dependable app with which to work.

Drawbacks of GP nowadays

–

Paul Kolewad

–

2020-12-04

From last 7 days the transaction is not done due to technical errors most of the time.. it says your bank server is not responding, technical issue etc. So I went to my bank to tell that this error is appearing but they say Our bank’s server is good; problem is with your GPay.. in 24 hours schedule only few minutes or may be an hour I can Transfer Money but the whole day it’s showing error.. I also try to check My internet connection whether it’s properly working or not but I found my Internet connection is Good.. my GPay app is also updated and I believe I check marked every possibilities for a customer to use GPay.. I am so frustrated that my GPay is not working properly when I needed the most.. In business Hours If it’s not working then it’s useless to me for continuing use of GPay..

I can understand If it would be for 2 days but it’s already crossed limit now.. So Developers please Look into this matter As soon as Possible and resolve this problem.. I hope I’ll reuse GPay soon...

Worst app

–

angelsne

–

2020-12-04

I was trusting blindly on google pay but I feel it’s a faltu and a worst app my frnd was transferring m the amount of rs3000/- and the netwrk was bit slow that time and the amount didn’t credit to my account it was showing processing. And after someday I got a update from google pay sayin amount is been credited but when I go to see in my account no money was credited 😡and i didn’t Evn receive msg frm bank dat the money is been credited it just showed the transaction in my account when I contacted google pay they said contact bank and when I contacted bank they said to check with google pay I feel it’s a big fraud and google pay is making fool out of us by taking our harden money like this I would suggest not to download this app

Zero ratings for this app cause when we don’t receive the amount only blame game is done no one takes the responsibility of returning our money

Unable to Activate account & verify mob no.

–

WAR DADDY 1997

–

2020-11-20

I had to reset my phone due to some issues and I reinstalled google pay. Then I tried to add my account but it needs to be activated. To do it I need to verify my phone number with my bank. I have been trying to do it for 2 days. I’m struggling as it says ‘server cannot be connected’ and sometimes it says- ‘Device not supported

Activating UPI is not supported as per NPCI guidelines on iPhone 6 and iOS versions below 13.4. Please upgrade to continue using UPI on google pay.’ I’m using an iPhone 5s and my software (iOS 12.4.9) is up to date. I have been trying to contact the customer care regarding my issue but there’s no one available. I prefer to use google pay. I’m writing this review so that I get a solution if not then I have no other option other than using other alternative apps like phone pay or paytm. It’s really not fair that customers using your services has to struggle this way. I request you please have a proper customer care customers shouldn’t have to struggle this way. Kindly do the needful.

Thank you

You can lose money even if status says failed

–

nmohideen

–

2020-10-15

I did a high value transaction and after entering pin, got an error message which said "Payment failed - Oops, something went wrong. Try again." I retried and got the same error again after entering pin. I checked transaction history in Google Pay and there were no entries. A few minutes later I got SMS from bank for two deductions. I looked in the Google Pay transaction history, and now it was showing two successful transactions. I contacted Google Pay support and they said since the final status is success they cannot do anything. When I pointed out that their app had given me a wrong status and actually encouraged me to retry, they brushed away their responsibility saying we are only an intermediary, and you should contact your bank or the recipient. So be aware that Google Pay is just an intermediary and won't take any liability even for their own mistakes. Be really careful when transacting, especially for high value transactions. You are better off using your bank's app, even if it is unfriendly, since they take far more precautions to ensure transaction security and if something goes wrong, they are liable.

Not happy

–

8258995751

–

2020-10-09

I love this app and it is really useful but there are some bugs and issues as automatically my upi id is changed, transaction amount changed no history shown. I think it need to be fixed on immediate basis. I dont know if I am using Iphone or it has been installed here thats the reason this is the issue or might be system fault. I am using phonepe, paytm, and others which usually takes times for loading but it is useful and no complain yet. But this is the first time I am doing comain about this app. Kindly check this issues or else payment will be released from third party but cannot received in this account. UPI id is main thing for google pay. Kindly resolve the issue. I have not received any money yet since I am fighting but later I found my UPI is changed suddenly within a month. I dont know what's the issue but resolve it as soon as possible for a better use.

My old transaction

–

shrena shrestha

–

2020-08-04

My transaction was done in 20th February 2020 for the amount of 1750 to a restaurant and the transaction was showing failed but money way deducted from my account. So I contact google pay customer care and I was asked to fill dispute and send my bank statement for a proof and I was told to wait . After a week again I was told that the document is incomplete and was ask for recipients bank statement . How can you expect me to give recipients bank statement when I just visited the restaurant just for dinner that day . After that I again kept on asking for help every time the reply is same they are not getting my problem. As it was too much for me I told to escalate call to the manager I was given a fraud number. The person tried to fool me and when he was caught he started abusing .

So my question is will my problem really get solved or is google pay service playing tricks to avoid my problem ? 🧐

It has become worst app now a days...

–

Baluma007

–

2020-07-11

I have been using Gpay quite a long time.. in recent days.. most of the time transactions getting failed and status says in processing.. a day back I have made a online purchase payment via UPI using Gpay.. payment failed and advised if merchant didn’t receive the payment you can try later.. then I made a payment via credit card and then order got completed.. when I checked the Gpay transactions status on the next day.. it is showing payment processed to merchant.. now it is a double payment for a single order.. merchant saying that they have received money from credit card payment for that order.. Gpay suppose to be responsible to get the money revert back to account when payment failed during the transaction.. payment system should be more efficient and effective however didn’t expect this worst product from such a giant company google..

Inconvenient

–

iamncs

–

2020-07-03

I am using 3 UPI apps that work pretty fine but there is always an issue on Google Pay. Either the bank server is down or the transaction is rejected and even though you show the error saying ‘Payment failed’ the amount gets debited and we have to wait for 3 days to know the status and eventually you credit the amount to the party, which is a loss for us because the payment was made already by using some other UPI app or by cash. And moreover dont even put the rewards option because it is USELESS. I have done soo many transactions and i win a reward that says Better Luck Next Time. What is the use of such rewards. And this happens always. I guess i’d prefer other UPI apps instead of Google Pay.

Worst app

–

Cosmin donose

–

2020-06-04

I made a payment of Rs 3750 to an agent through google pay....the money got debited from my account...it has been a couple of days and still the transaction is in processing status which denotes that the money can either go into his account or even come back into my account but i need to wait for the result for a couple of days. In the meantime, since i had to get my work done at that very moment i had to pay to the agent Rs 3750 in cash. It was unavoidable because the agent was not willing to do the job until he gets the full money...so now the problem is i want to cancel the transaction but it is not possible...now if the money goes into his account i dont know if he will return it...so i guess i have lost my Rs 3750...Thanks to google pay.

One more thing i tried calling their customer care number but it says due to COVID 19 their customer care executives are not available,not even a single one...it is closed.

So I would suggest close any transactions from your app if you cannot cater to your customers.

In short the worst payment app ever!!!

Recharge not successful , support ending the chat without any proper response

–

Abhiggmu

–

2020-05-12

I have recharged my phone for 700rs , the transaction was successful but the recharge didn’t happen, I waited for almost a day and contacted the support and they do not know what’s gonna happen , after waiting for like half and hour I only got the same response saying they are sorry for the inconvenience, my recharge will only happen after 3 days they cannot do any refund, I cannot call or use my internet for 3 days as if I recharge now from any other platform my money is just going for waste and the lady also ended my chat without any proper reply I have screenshots of the chats and would like to post it here or anywhere else , how can you guys be so irresponsible, just because of your negligence I basically lost 700 rs because I need to make calls and use the internet

Disastrous app of all upi apps.

–

samsrail

–

2020-03-19

It’s not able to do the one thing it has be created to to do, i.e. Payments ! You guys should focus more on providing the basic services like payments and other transactions instead of giving stupid scratch cards of 10, 15 rupees ! It gets on my nerves when I really want to make an important payment and the app goes oops !! Why ? Yes I agree it works but only for 10% of the time rest of the 90% just goes oops ! Oops oops ! It never really works !!!? Tired of this dumb app ! I thought this issue would be fixed, google is such a giant, can’t you guys figure out this much !!!? Always have to keep other wallet apps and bank owned apps! Google pay is utterly unreliable.

Google pay is not supporting in 6s reason ???

–

chennai anger iphone

–

2020-01-26

I’m using iPhone 6s from today my google pay is working in my mobile ... it’s telling in 6&6s the google pay won’t support. Can you please tell the reason why??? And I’m asking you people , what are you thinking that the people who are using 6 & 6s are fraud or cheater or scam people??? Why the hell you people have blocked only certain iPhone model ??? Or you people are getting any commission from Apple owners so that we people will be upgraded to buy next version iPhone ??? The google pay association playing a very dam cheap if you people are not going to change your module of business please count your days soon google itself is going to be vanished soon and I can see ... I don’t need any kind of useless answer from you people... I need a perfect and clear answer from the developer and from the customer support and even the technical support....

Issues

–

the_akash_thakur

–

2020-01-18

As it has been a long time that i am using google pay for my all transactions, i want to discuss some issues

1) sometimes i faced issues when transactions were done and account was deducted with amount paid but beneficiary has not received the amount and it shows amount to be reflected within 3 days. But even after completing 3 days amount is not paid in the account of beneficiary. There should be message alert from google pay if refunding of amount is done.

2) it takes a long time of upto 3-4 days for confirmation of bill paid for electricity. It would be better if time taken will be less.

3) in scratch cards you get for transactions, what is benefit of giving coupons on jan 2020 if the offer was valid for redeeming coupon in November 2019. Its just like fooling the users. Kindly look into the matter and do the genuine offer schemes.

Inconsistent and no rewards

–

Mackline Pereira

–

2019-11-17

I have faced issues where my transactions have been debited but wasn't received from the other end. Gave them multiple feedbacks in addition to this problem but haven't received any acknowledgment. My assumptions are that no one goes through any feedback and it's only a matter of instilling a thought of relief to the customer. Earlier there were a lot of rewards been handed for transactions above 150/- but these days it's only a matter of better luck next time for transactions above 10k. I suggest you start providing alternate guaranteed rewards unlike the Diwali offer which I personally felt was a scam. It was not only difficult to carry out transactions during this period but it was equally frustrating to see no cashback handed and same sticker provided when being aware that 98% of the users lack one sticker to achieving a cashback. Else customers who are vary of the situation will bounce back to using cards for guaranteed rewards. Very disappointed with google pay in this regard.

Not a worthy app for payments !!

–

nitesh goel 👍

–

2019-11-08

My experience with google pay app is really worst because my bank details automatically gets discontinued while using the app and sometimes when I make or receive any payments, my bank details automatically gets discontinued. I had mapped my bank accounts so many times however the same issue occurs again and again. The best part is that I have no idea that why the same issue is happening again & again and nobody is there to help on this issue.

Also, the security option is showing in the settings menu. I want to explore some more secure option and when I tried to explore them, I didn’t saw any security option in the settings menu when I was trying to add more security options. I was surprised when the same option was showing in friend’s phone. I could say that the ad which comes on television that google pay has so many security option at every level, that is not true at all !!!

I don’t know whether should I use this app or not but seriously I am not happy because I am facing so many problems. ☹️👎

Poor Service

–

Atul Mene

–

2019-11-07

I regularly use this app & do bill payments in multiple numbers but last day I have made three bill payment all are failed & money got deducted from account there is no proper customer care only some computerised response given that they will address the problem after three days. Now all the payment were made twice since we are bound to pay all the bills on time. Now my advice not to use this app to pay the bills which are having time frame. Second I financial app need to be responsible which google pay is not now during 3 days you can not do any thing if they process the pay you will found to pay twice if they do not then wait for the mercy of google. It is better to pay through your credit or debit card because if payment got stuck at least bank address your problem. So do not recommend to use the app.

Diwali reward

–

jo1293

–

2019-10-29

I was using gpay for almost all transactions which was more convenient to me at all time

I have a humble request to the gpay team to look into the iphone issue with offer that you are been carrying out for this diwali

There are two secenarios that i have encountered one with all 5stamps of diwali collected and redeem uses the set and no coupon is redeem upon clicking the button its a waste of time collecting this

Second one is like when u click the redeem button it disappears an is not able to redeem anything afterwards

I have contacted the support but they are non technical and provides lame excuses such as system is hung

And the excuses is not valid please tell the developer to fix the bug in the iphone and release a version other than 45 or else return the stamp that were used or the coupon

Google is a big company but please have some dignity if you are deploying a build please test it throughly in testflight then upload it just don’t develop crap for name sake none of iphone users were able to redeem any thing thanks for this game loved it

Didn’t get any rewards after collecting all 5 stamps

–

linakorda

–

2019-10-25

Google pay recently started their Diwali rewards by claiming that if you collect all 5 stamps you will get Rs. 251/- and a chance to win Rs. 1Lakh. After all the payments and requests, I managed to collect all five stamps and went to the rewards section where I had to redeem them. On clicking the redeem option, not even a single rupee was transferred into my account and I lost all my collected stamps. Why did you launch such an offer when you cannot even give out the rewards. I made a lot of payments through this app just to collect the stamps and I am sorry to say but cheating like this does not work. I am highly disappointed and I will tell everyone to stop collecting stamps henceforth.

Google pay do not value customer money.

–

manishbarman

–

2019-10-25

Google pay do not value customer money. I am using this app for some time I am very unhappy with the services. In a day out of 24 hours half of the time bank serves are not available while using Google pay. There is no control on the transaction to hold.

I am addressing a issue. I made the payment to Uber driver. I received notification that the transaction has been failed and money has been deducted from my account. It takes 3 working days to process a transaction which is too long. As a customer I can not ask Uber driver to hold for 3 days to amount credited to the account. I made the payment by cash. And called google pay and bank personnel both to please stop the transaction. Even after my request no one helped me on the issue after 3 days find credited to merchants accounts. Now I have advise to contact merchant to get refund neither bank nor google pay can assist. I am supprised who when a customer getting notifications of failure of payment that transaction will still remain as “processing” status. Now I have asked to show the evidence that you received payment failure notification. Google saying me go to bank, bank pushing me to contact merchant. They are just doing passing the ball.

My personal experience I am very unsatisfied by the service from Google pay. I am using other UPI apps like Paytm, phone pay, axis bank app, are providing far better and fast services than google pay.

Good Payment App with scope for new features

–

Kundusom

–

2019-10-16

I am almost a daily user of Gpay and while the app is good to use and efficient it still has a lot of scope to improve.

1. The scratch card reward offer is a waste. Since past many months whenever I receive such a card, its only turns out to be a “Better Luck Next Time”. I will say 10/10 times it has turned out same. And in the rarest case if anything comes the cashback is just a single digit amount. This should be improved with frequent cashbacks and in double digits atleast (even if in 10s). Better Luck Next Time is a waste of time for any customer using Gpay.

2. Since long time now, for the iOS app, Tap-to-Pay feature can be introduced or added to the app. Making it kind of a wallet (alongside UPI system). When all modern iPhones have NFC feature then why not use its potential through the app.

Inconsistent

–

Nirmal_UV

–

2019-10-09

Hi Team,

This is a feedback for you to look into this issue now, one of transactions is failed and the amount been debited from my bank account but it’s not been refunded automatically. When I contacted the GP Team for this, I was told it will be credited to the beneficiary within 3 business days and I will have to contact them to get that back. This is a ridiculous process and there is no ownership that GP holds with any transaction other than simply debited money. I had same scenario couple of times and o had to contact the receiver to give the money back(like seriously!!!!). I am now in an ever more plight this time, I should be contacting a government organisation (IRCTC) to get my money back, I absolutely have no hope for this and it’s frustrating.

This is to bring to your notice that I am not happy with the service this app provides. The transactions I make through this consistently fails and getting a refund back is being a nightmare every time. I am seriously doubtful of choosing Google pay for payments in the future as I cannot afford to stake my money on some volatile application which fails most times nor I will recommend any of my friends to use this.

Frauds happening through google pay

–

rgadia

–

2019-07-02

There is a glitch on your app even when someone wants to send me money, to accept it I have to tap on pay. I just got scammed today, where the person told me he was sending a request for only Rs 1, by changing “what’s this for” and actually debiting an amount of Rs 4989 and Rs 2600 and then again Rs 4989. Even after reporting this person’s id and everything google pay took no action. At least you should block his id and try to retrieve money from your end. He did the same thing with another friend immediately and he is been doing this for so long now. He has sent me the following requests a number of times and 2 times the request got accepted. This person is a fraud and is committing to such crimes only because google pay is not listening to any of the complaints made by the users. You should withdraw the entire amount available from his bank account and seize his account. And if you have no solution to such things, how can you expect people to link their bank accounts to your app. Paytm never allows such things, why can’t google pay take extra security actions.

Touch ID or Google Pin

–

rj.rahul09

–

2019-04-07

The app is great and I loved it. But one thing I want to tell developers that there should be function that every time we open the app it must ask for touch id or google pin whichever user has set for the app. I noted that after using app when I came out of it and I didn't cleared it from memory, so than I again opens the app it doesn't ask for touch id or google pin. I'm telling these because alot of people doesn't clears app from memory so if after using app and phone is used by someone else than he/she can check the app. I know without the UPI Pin no one can do anything in app but it will be good if the app will ask for touch id or google pin every time when we open the app.

Bank account cannot be linked as cellular network is unavailable

–

#safu007

–

2019-02-18

1. Currently l'am using IOS 12 and I can not restore my accounts and further link them, it says "Bank account cannot be linked as Cellular Network is Unavailable". Which is not at all the case

2. I've raised several tickets for help but none of them are of use because I don't get any intimations on my issue neither the issue gets solved.

3. l'am trying to link my account since 20th of January and I still can't link any of my accounts till date.

4. I've generated 5 reference ld's of my issue and now i'am definitely escalating this thing to higher authorities.

5. Never expected this thing from an IT Giants who claims to be the best in the world, but my personal opinion would be google pay support is very pathetic and of no use.

Support is very very poor

–

Ckamat15

–

2019-02-04

1. Currently I’am using IOS 12 and I can not restore my accounts and further link them , it says “Bank account cannot be linked as Cellular Network is Unavailable”. Which is not at all the case .

2. I’ve raised several tickets for help but none of them are of use because I don’t get any intimations on my issue neither the issue gets solved.

3. I’am trying to link my account since 20th of January and I still can’t link any of my accounts till date.

4. I’ve generated 5 reference Id’s of my issue and now i’am definitely escalating this thing to higher authorities.

5. Never expected this thing from an IT Giants who claims to be the best in the world, but my personal opinion would be google pay support is very pathetic and of no use.

Never use Google Pay , you lose money

–

Ordinary developer

–

2018-10-01

I paid bsnl bill with google pay. Money got debited from my bank account but bsnl says they never received the bill. due date crossed and bsnl forcing to pay bill or cut off connection. i had provided all tx ids to bsnl but they confirmed that they did not recieve amount.

Now real thing, you will say contact google pay. I did. Customer says - no bsnl ko payment nhi mila honga. (exactly same language). we only hold 50% responsibility. Third class google, what do you mean by 50% responsibility?. If bsnl says why Google and Bsnl settle this internally ? Then i raised dispute. i was told dispute will get addreses mx before 1 oct. Today upon calling getting arrogant response from google pay. He says terms n condition padha hai. padho. 7 working days means 2nd oct. Call us by then. bar bar call mat karo. Yes exactly this is the word. i am not exaggerating. is this the way to talk. you are third class. i request everyone to rate 1 star for such third class attitude.

Amazing app

–

Akanksha Sarkar

–

2018-09-03

Its really very easy to use. With hasselfree transactions. I have stopped using net banking after I installed this app. Linking bank account too quick and easy, just few steps and I am done. I referred this app to many of my friends and they all use this app for their transactions regularly. Its very quick. The most amazing part is the reward we get as scratch cards for every transactions and its get credited in my account. Getting money for sending money. Its it cool. Yes sometimes it takes time to process because of sever issues. But then its fine. If you try sending after sometime it works fine. I am happy and this is the best ever app for sending and receiving money.

scamming app

–

Rbzzzzxxx

–

2018-07-09

Like everyone was using Tez app even i downloaded it. I sent money it was smooth like any other app but worst thing happened when i tried to pay my electricity bill through this app. I paid my bill on 16th june the transaction got failed and money was deducted from my bank. It said money will come back in 3-4 days. No money was refunded. I called customer support he assured me money will be back in a week but no money was refunded. After long time one of lady asked me to mark as dispute i did it but when i asked her when it will be resolved she said “ no idea but soon” .I called customer care many times and had a chat with them but no solution. Some of them will gurantee you but u will see no money . It’s been almost 26 days they say it’s been escalated to higher authority and i see higher authority dumb as they are. I don’t think they will refund my money. Don’t USE THIS APP. WORST APP, SCAMMERS!!

Pathetic app !

–

taha4u2

–

2018-05-25

first of all dint expect an app like this from google.

I started using this app and all of a sudden it got suspended when i tried to link my bank account. Customer rep said u have to submit govt proof I submitted aadhar it was rejected saying this proof is not accepted who the hell dont accept aadhar everywhere its aadhar in india. Again i submitted my pan then they released my suspended account and when this time again i tried to add the bank account it worked for one bank when i tried to add another bank I unknowingly keyed in wrong credentials to which again my account got suspended. come on is this the way u handle things when credentials are not correct rather than showing an error message why the heck do u suspend the whole account. This is the 6th time in a row that happened. Utter nonsense app dint expect this kind of process from tech giant google. I have been using phonepe it works like a charm the way they handle things is way more userfriendly and better than this app. Even the govt run app BHIM does way better than this.

Pathetic app

–

rottenblade397

–

2017-11-22

Hi,

First of all, i did not expect such a Pathetic app from "Google". and afcourse if you thought service from google would be class apart--> believe me its all fake.

Nobody addressess your concerns. Like the rest of the buisnessess Tez support also plays blame game with you. not to forget, their technical representative will

try to charm by the standard line " sorry for the incoonvinience caused". I am avid user of banking apps. let me tell you home banking apps are the best.

By the way TEZ does not know where the money lays if transaction fails(afcourse transaction failure is very common). When you call TEZ tech support they will

redirect you to your refistered bank and provide you the contact number of the bank too. let also put some light on this, When i tried connecting to the provided contact number of bank,

turns out the number do not exist. Seriously, can you guys not confirm before providing the correct information. By the way ill specify my registered bank with the app is HDFC.

Is it so difficult to provide correct number?

I made a transaction on 8th November and i still do not have the clarity to know where the money is, leave about getting it back.

As per the APP it says "MONEY DEPOSITED IN RECIPIENTS BANK". where di you pull this information from. Why is you contomer service representative not ready to confirm on the same.

Ultimately DISAPPOINTED WITH tez AND google

Highly Buggy and unreliable app, save your time and money

–

Sajalb

–

2017-11-10

InShort: Your own money may get stuck for 60 days and you won’t be even able to report problem before 3 days. Worst support.

Read In full:

I tend to use lots of payments app and always remain open minded when using them. Be it PhonePe, BHim, Chillr etc..

However Tez looks to have the most Un QC’d app of all of them. Now if this was a game or simple app which helps you in managing your phone then it would have been a different thing, but it’s our money Tez is playing with.

I had a failure of ₹500+ once, talked with their customer support and I was assured the matter will be taken care off.

I had a 3 Times failure of money transfer since then. Now here is the real frustrating thing.. the “problem reporting” to Tez option of a “failed transfer” opens after 3 days. The money gets deducted immediately and I am waiting to get back my money for over a week. As per Tez this can take up to 60 days.

Update: 17 days down the line, I have not received and I do have 2 other friends whose money got stuck as well, BEWARE if you can.

Honestly I did not expect this from Google, I will have to report this to NPCI and earnestly hope that this app gets pulled off unless they make it reliable. Don’t play with our hard earned money.

Google Pay: Save, Pay, Manage

iPhone Screenshots

Description

What's New in Version 222.1

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

All Versions