Name: PhonePe: Secure Payments App
Rating: 4.7 (5571005 reviews)

Updating

PhonePe: Secure Payments App

PHONEPE PRIVATE LIMITED

-2

#10 in Top Free Apps

±0

#2 in Top Free Apps > Finance

iPhone Screenshots

Description

PhonePe is a payments app that allows you to use BHIM UPI, your credit card and debit card or wallet to recharge your mobile phone, pay all your utility bills and to make instant payments at your favourite offline and online stores. You can also invest in mutual funds and buy insurance plans on PhonePe. Get Car & Bike Insurance on our app.

Link your bank account on PhonePe and transfer money with BHIM UPI instantly! The PhonePe app is safe and secure, meets all your payment, investment, mutual funds, insurance and banking needs, and is much better than Internet banking.

Things you can do on PhonePe (Phonepay) App:

Money Transfer, UPI Payment, Bank Transfer

- Money Transfer with BHIM UPI

- Manage Multiple Bank Accounts – Check Account Balance, Save Beneficiaries across multiple bank accounts like SBI, HDFC, ICICI & 140+ banks.

Make Online Payments

- Make online payment on various shopping sites like Flipkart, Amazon, Myntra etc.

- Pay for online food orders from Zomato, Swiggy etc.

- Pay for online grocery orders from Bigbasket, Grofers etc.

- Pay online for travel booking from Makemytrip, Goibibo etc.

Make Offline Payments

- Scan and Pay via QR Code at local stores like kirana, food, medicines etc.

Buy or Renew Insurance Policies with PhonePe Insurance App

Health & Term Life Insurance

- Compare and buy Health & Term life Insurance with monthly premiums

- Coverage for individuals, senior citizens and families

Car & Two Wheeler Insurance

- Browse and get India’s most popular bike and car insurance

- Buy/renew your car and bike Insurance in less than 10 minutes

Other Insurance

- Personal Accident Insurance: Insure yourself against accidents & disablement

- Travel Insurance: Get international travel insurance for business and leisure trips

- Shop Insurance: Insure your shop against fire, theft, natural calamities, and burglaries.

PhonePe Lending

Get pre-approved personal loans ready to be disbursed into your bank account through seamless & digital loan onboarding journey. Attractive interest rates, easy repayment options and single click self serve modules are some of the salient features being offered.

Repayment Period: 6 - 36 Months

Interest Rate: Max 30% (Reducing)

Example:

Principal Amount: ₹100,000

Interest Rate: 15% p.a. (Reducing)

Processing Fees: 2%

Tenure: 12 Months

Total interest amount payable: ₹8309.97

Total processing fee amount payable: ₹2000

Total cost to the user: ₹110,309.97

Mutual Funds App and Investments App

- Liquid Funds: Get higher returns than savings bank

- Tax-Saving Funds: save up to Rs. 46,800 in tax & grow your investment

- Super Funds: Achieve financial goals with expert help on our app

- Equity Funds: High growth products curated as per risk appetite

- Debt Funds: Get stable returns for investments without any lock-in period

- Hybrid Funds: Get a balance of growth and stability

- Buy or Sell 24K Pure Gold: Assured 24K purity, build gold savings on our app

Recharge Mobile, DTH

- Recharge Prepaid Mobile Numbers like Jio, Vodafone, Idea, Airtel etc.

- Recharge DTH like Tata Sky, Airtel Direct, Sun Direct, Videocon etc.

Bill Payment

- Pay Credit Card Bills

- Pay Landline Bills

- Pay Electricity Bills

- Pay Water Bills

- Pay Gas Bills

- Pay Broadband Bills

Buy PhonePe Gift Cards

- Buy a PhonePe Gift Card for easy payments across 1 lakh+ leading offline and online outlets and across the PhonePe app.

Manage your refunds

- Manage and track refunds from your favorite shopping websites on PhonePe.

For more details, Visit our website at https://www.phonepe.com/

Permissions for App and reasons

SMS: to verify Phone number for registration

Location: a requirement by NPCI for UPI transactions

Contacts: for phone numbers to send money to and numbers to recharge

Camera: to scan QR code

Storage: to store scanned QR code

Accounts: to pre-populate email ID while signing up

Call: to detect single vs dual sim and let user choose

Microphone: to carry out KYC video verification

What's New in Version 24.0405.00

PhonePe Lending:

- Get pre-approved loans seamlessly. Enjoy attractive rates, easy repayments, and self-serve modules.

UPI Lite

- Experience super-fast payments with near-zero failures

- Pay upto ₹500 without any PIN.

- Add upto ₹2,000, withdraw anytime, no charges.

Rupay Credit Card on UPI

- No need for CVV and OTP; pay with PIN

- Check credit card balance

PhonePe Insurance:

- Compare and buy health, life, car and bike insurance plans seamlessly.

Seller

Name

PHONEPE PRIVATE LIMITED

URL

https://www.phonepe.com/en/index.html

Information

Developer

PHONEPE PRIVATE LIMITED

Version

24.0405.00

Size

224.7 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Assamese, Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Oriya, Tamil, Telugu

App Store: Customer Ratings

All Versions

4.7 (5,571,005 Ratings)

App Store: Customer Reviews

About my didi amount

–

Uttam singh Shekhawat

–

2024-04-14

Version 24.0322.05

11 march I had a payment 17455.42 the payment was didactic in my account but not received and iam continue right complete of phone pay but they are not any satisfied answer it’s a very bad Sarvice

Management

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Smart varun

–

2024-04-13

Version 24.0322.05

Cheap management for 1km order they took 57mins exactly worst service

Enhancing User Experience: Implementing a Keyword Search Feature on PhonePe

–

iPhonePavan

–

2024-04-13

Version 24.0322.05

Hi there, PhonePe team. Your platform boasts a stunning design and a plethora of features, which I truly appreciate.

However, I've noticed that accessing certain utilities, such as Metro tickets booking, Gas booking, Easy payment reminders can be time-consuming and inconvenient as they are provided somewhere in app. Often, I find myself having to switch to another app to complete these tasks promptly.

To enhance user experience, may I suggest implementing a search bar that can efficiently locate specific features or services using relevant keywords. This small addition would greatly streamline navigation and improve overall usability.

Good payments i love it.And soo helpful

–

Mahesh Gowtham

–

2024-04-13

Version 24.0322.05

Very very thankful to phone pay

Mutual fund portfolio??

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Rahul bhatia437

–

2024-04-13

Version 24.0322.05

Where do I see my mutual funds portfolio? In new update there is no sections of wealth

Transction note should be included in statement

–

Himansu Panigrahi

–

2024-04-13

Version 24.0322.05

The statement that we receive via email should also contain transaction Note which users use to identify the transaction. While paying via UPI I always make use of Phonepe only and not other UPI apps because I use Phonepe to record all my transactions in which the transaction note plays a vital role. Therefore please include the transaction note in the statement as well.

Statement in excel

–

Jainbhavesh

–

2024-04-13

Version 24.0322.05

No excel based statement generation facility

Review

–

Santomts

–

2024-04-13

Version 24.0322.05

Good experience!!!

Search option

–

Murari Thakur

–

2024-04-13

Version 24.0322.05

PhonePe is a user-friendly and fast app, but adding a search option would improve its usability further.

Brilliant great

–

Kaifu Ansari

–

2024-04-13

Version 24.0322.05

Beautiful

Requesting Feature Monthly expense

–

Ashutoshpandya

–

2024-04-12

Version 24.0322.05

Could you please add a feature to get total expense by month

Terrific

–

flipkart custemar

–

2024-04-12

Version 24.0322.05

Excellent service

Phone pe

–

Munna bhuse

–

2024-04-12

Version 24.0322.05

Very good app

Excellent payment app

–

K.D sharma

–

2024-04-12

Version 24.0322.05

Very fast

Trouble in adding RuPay card

–

Varuni shiva

–

2024-04-11

Version 24.0322.05

How to add rupay card unable to process

Best

–

jhugty

–

2024-04-11

Version 24.0322.05

Easy to use, not dissapointed me even a single time, awesome experience from starting to till now.

Wallet deactivate couldn’t be done

–

aqwerfa

–

2024-04-11

Version 24.0322.05

Wallet deactivate could not be done No customer care help

Hari Om!

–

Sw PK

–

2024-04-11

Version 24.0322.05

It is easy to handle this app and very quick to send payment.

There is no search option for phone pe

–

Harsha S H

–

2024-04-11

Version 24.0322.05

There is no search button in this phone pe app

Money made simple,!!

–

Satish TRS

–

2024-04-11

Version 24.0322.05

Iam using phone pay from last five year no problem simply going on

Thanks for creative 👏🏻

And Jai Namo for adding with UPI

Really great 👏🏻👏🏻👏🏻👍💐👍🇮🇳🇮🇳🇮🇳

Review

–

Annathatha

–

2024-04-11

Version 24.0322.05

Quick,convenient and no problem

Very good

–

Mehul chauhan gotiyo

–

2024-04-10

Version 24.0322.05

Very good app

customer support

–

Darshan jain pe

–

2024-04-10

Version 24.0322.05

I am trying to get help from the support team for my 15 days back transaction but still i am unable to get refund and there too many automated replies over there which is 0 % help to customer one of the worst app and team i have ever faced like this

Only super

–

Khajapeer shaik

–

2024-04-10

Version 24.0322.05

Because the phone pay savings my time

Too poor

–

sbbsnsnsn

–

2024-04-10

Version 24.0322.05

Hiding autopay alwys cheating

Very poor customer care

–

Ronnie0507

–

2024-04-10

Version 24.0322.05

It’s one of it’s kind . Great and user friendly. Helps at many situations. Previously I have been using GPay. Sometime later I got bored with. the system and its interface and its and it’s a design for working with the server. It faces a lot of server issues regularly .so I have started using PhonePe instead. Everything seems working flawlessly I faced the issue with one of my transactions, 1500. The money has been deducted from my bank account and did not receive by the recipient till now after 15 days.. first day and did not receive the money. I made a complaint with PhonePe customer care system. I got some reply, which did not satisfy me then I tried to call customer support on phone. I dialed the number. It only goes to the IVR system, but no real person talking to us, real person talk to us on real time basis we can share our compliant and make him understand. but no one talk to us. It keeps irritating and make us annoyed and the PhonePe customer care support this totally waste of time .no solution will be given to the customer looking for the good solution. I’m totally tired with that then I had to make the complaint the RBI ombudsman. I made the complaint with . The PhonePe to make some amendments in Customer Care system to talk some real person to clarify the customer queries should be good and really helpful. Please take my humble request and do the needful.. thank you PhonePe

Good

–

Chethan R Shetty

–

2024-04-10

Version 24.0322.05

Good

Salam

–

S ASalam

–

2024-04-09

Good

All money transactions

–

venkat suri

–

2024-04-08

Version 24.0308.06

PhonePe offers easiest way to do transactions.

Worst app ever.

–

Prathamesh15

–

2024-04-08

This is the worst app ever I used in my life.

Appreciate

–

K.Subramanyam Reddy

–

2024-04-08

Super app

Very bad pasie mera kha liye hai phone pa wala 19000

–

Qserts

–

2024-04-08

Hum sab ko bolna chhata mặt use karo phone pa mera 19000 kha liye hai

Good

–

Aneesh kumar v s

–

2024-04-08

Good service

Superb

–

Dhadi shiva

–

2024-04-08

Superb

Complicated UI

–

JusticeZG

–

2024-04-08

UI is complicated. Difficult to find important details like banks connected and also the representation is also not easily understood.

Service

–

ranatiger

–

2024-04-08

Awesome

Excellent

–

Alok Ranjan Gupta

–

2024-04-08

Excellent

Hot and sexy👍

–

yuvrajcute7

–

2024-04-07

Hot and sexy👍

Good and fast service

–

Durgappa jadhav

–

2024-04-07

Excellent servive

Fraud

–

sagar162222

–

2024-04-07

Phone pay business is totally fraud Their agent came to us and told us to install PhonePe speaker. He told he will take 2700 and the speaker will be free for lifetime. Now they are cutting a charges of 125 every month 15+ India charging, sometimes 1500 1000 and all so I suggest everyone please not to use PhonePe business

Thanks for good service

–

Kumar VTL

–

2024-04-07

Good

Worst app

–

Sohail khan12

–

2024-04-07

Bekar aap hai ek no. Kaa

excellent

–

anshu goud

–

2024-04-06

good service

Phone pe did a fraud of my 5525 amount

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Prerana D

–

2024-04-06

I have made payment of 5525 for my flight through phone pe payment app, the amount got deducted from my bank which bank confirmed as well as phonepe the payment got success but the travel agent to which I made payment they said theres settlement issue from phonepe

Phonepe gulped my entire amount 5525 and didnt give the refund

Also i tried to call to their customer service but the line got always busy whenever I call for my refund

Phone pay is a best way

–

pinku golu

–

2024-04-06

For money transfer 😇

Fake application for credit card payment or rental payment

–

Kareemshaik

–

2024-04-06

Here I’m here to share my worst experience with Phonepe my friend transferred aamount of 39874 or something on 5th April 2024 through his credit card and the transaction is successful but the amount still not credited into my account and I tried contacting CC BUT they are not really ready to identify the problem and they are saying that they haven’t received any amount on particular date such a mess and a worst application till date

Removed Phonepe Widget

–

Anish Kumar P

–

2024-04-06

Removed Phonepe Widget with the latest update.

QR code and wallet issue

–

SAURAV MISRA

–

2024-04-05

The app is not showing my own QR code. Moreover its not showing wallet as an option while making pmnt by scanning QR code at local shops. Only UPI pmnt is the option. There is no easy way to transfer money from wallet to bank accounts. With these features missing, feels like paytm was way better and extreamly convenient app. Now its not giving the option for buy gold in wealth section. My money srction is disappeared. Most 3rd class app in the entire app store. Try any other app, but phonepe. All these drawbacks are topped with the worst customer support. Seems this app is towards a big fraud. Pretty unfortunate but paytm was way better with full of options a flexibility.

Hi

–

Deepak has

–

2024-04-05

Van

Best

–

Jagannath moharana

–

2024-04-05

1 st class

Simple clean interface

–

sachinasrao

–

2024-02-04

I like the simple user interface, unlike PayTM which is a total clutter. Here are my suggestions: 1. Trust is very important. I need to be reassured that my data is safe with you. Please consider GDPR or equivalent compliance. I have switched over to PhonePe only due to an assumed trust factor. 2. After a payment is made, immediately show the amount transferred in big bold text. I often have to wait for the animations to run before showing it to the merchant. 3. Show bank account balances on the same page like how PayTM does it rather than showing it on a separate temporary page. Sometimes it is required to view all balances in one page. Bank account, wallet, UPI lite, fast tag. All in one balance page (even if I have to enter the pin for each one by one). 4. STOP ads in notifications, there is no way I will switch on notifications, which means I miss out on transaction notifications.

Amount got deducted even without any success transaction message

–

ajoytech7

–

2023-04-05

After my ola ride I choose to pay the driver to via his mobile number on phonepe, first attempt no success transaction message was shown and prompt to pay was enabled with pre-filled earlier entered amount so I thought my last transaction was not successful and again clicked on pay and entered pin…this time i got success transaction message so i clicked on done considering i made the required amount payment. However later i checked my transaction history as got transaction message from bank twice and found that PhinePe has made 2 successful payments to same number. So where PhonePe was unable to ahow any successful transaction confirmation that transaction also got through and my account got debited.

Tried to contact PhonePe help using help option in app after reading my issue no response yet wven after 4-5 hours. I hope phonePe pays me back my stolen money else I will simply discontinue using PhonePe [ delete account uninstall app] and file a consumer court complaint.

No one should use this app, very risky

–

rajat subhra

–

2023-03-26

I had to pay a merchant so i used phonepe and it stuck, it was showing processing for half n hour and support team said to wait for 24 hours only after that they can take any complaint, but the merchant will not wait for it ever, so i had to pay him using other payment method and then after 2 hours this payment also got completed and I lost my money here. The merchant is not my relative, that he will give my money back, and sometime it happened that we are not paying someone we know regularly, in that case it is very risky to use phonepe, no more upi transaction with this app, i lost my money three times like this and they will not help in any way as it’s a bank to bank transfer. So no point of use such service, specially this app!

Fraud

–

gens mdoemsnendndnc

–

2023-01-30

I made a payment through phonepe to flipkart transaction was showing success and flipkart order was showing payment has to be confimred by bank and my money was debited no order was booked and i called bank they were saying payment was succesful from our end flipkart was saying transaction was failed and i made transaction on 8 th jan and today is 30 jan more than 20 days till yet i didnt get my amount thousands of transactions will be made from phonpe you people are taking so many days to solve user issues and you people will debit users money and play with them for so many days no customer care if we call customer care instead of assigning any person to talk you people say ticket has created and ends the call and then y there is contact number for customer care better to not to have customer care and please stop the app also and i am wondering it such a famous app you cant even provide amount faster as you mentioned it should be revert in 7 days then y to take a month period to follow up it very bad we people earn money with hardwork at one shot you will debit and will make us wait for our money which was not yours

Worst ever customer care service

–

AwareCitizen...

–

2022-11-24

I paid rs 1300 to one the merchant but after the payment, screen displayed the status of processing. After waiting for several minutes when the issue was not resolved I need to made a with google pay which helped me as an angel at that time, so totally I made a payment of rs 2600. After an hours when the status was not changed talked with customer care and he directly denied me for helping me as he was saying that status will update automatically. So after wrestle with the status for 3 business days, finally I received a message for success payment. But for those three days I was completely stressed and constantly worried about the amount. Somehow I was able to get my payment from the receiver but this creates a lot of confusion regarding the payments. Please work on this so I can resume the use of phonepe.

Thank you

Where is my 700 ?

–

_@bh!

–

2022-08-04

First of all, you are having the worst customer support ever. Even after so many days, you are giving the same resolution which you have given 5 days back. Issue: I had transferred 700 as a business transaction. The receiver claims, he has not received the money. Even the history in PhonePe shows processing. And above all, customer support claims that it has been credited to the receiver. Whom should I believe ? I don’t know the receiver, I had requested you to pls follow up on my behalf, the major constraint is language barrier. Why your policy does not say anything on that ? I am helpless, I have lost my 700, and cheers to you that you are absolutely not doing anything beside giving the automated response from your customer support. #worst experience ever

UPDATE: This is how customer support deal with the complaints. I will not recommend this to anyone. Even after so many days they are not even responding.

Be careful while transferring some bigger amount

–

support days

–

2022-05-23

This is worst experience I ever had transferring money to my colleague through phonepe once it’ show successful it means they work is done but suffered a lot when somebody is in emergency..

I have transferred Rs. 12,000/- to my frnd who had medical emergency it’s showed successful from phonepe app and they disappeared after seeing that nd they started laming at my bank and other bank server problem wait for 48hrs I will get back money it’s being a week I dint get any money to my acc neither my frnd acc..

Leav all this frnds I donno what am typin but be careful while transferring money via upi app especially this phonepe app..

Alert!!! Transaction issues and Poor customer support

–

Gowtham Vasu

–

2022-05-16

As everybody knows if this application shows processing message and the money is debited from bank, after few mins processing will change to sent or the transaction will be canceled… If it shows sent, then the transaction will be successful and if it show canceled, whatever the money we try to send will revert back to our bank account if it is debited… I my case its been 2 weeks, the money is debited from my bank account. If ask shopkeeper they will ask us to show payment successful notification.. but in this app it is still showing processing itself… I tried to rise ticket but there also i have no matching tickets… who is responsible for this.. for one product i have paid twice.. Mine was small transaction so I haven’t stuck with it.. But we should think twice while making huge transactions with this application… It is not possible to convince few shopkeepers also… I don’t like to give even single star also..

App interface and available options

–

g12kr

–

2022-04-23

I have very recently downloaded the phone pe app and checked the options. When compared with google pay, its appearance is clumsy and confusing. I wonder how this app is used by the most people. I checked for TSSPDCL for electricity payment, GHMC municipal tax payment. So its very clear its not better than google pay. Coming to interface, for making new payment Google pay gives you a title bar with new payment. Here its not there, some other option provided but you can not immediately jump to that.

Horrible experience for the third time

–

Vishnu Mani 43

–

2022-04-17

On 15th of April, I sent money to my sister which got deducted from my account but didn’t get credited to her account. I’m not sure how many of you know about a festival called “Vishu” in Kerala. We usually give money to our loved ones during this day and it is thought be an auspicious habit. It is called “Vishu kaineettam”. You don’t give kaineettam on 16 or 17. We give it only on the day of Vishu. However, PhonePe had different plans for me. They deducted my money and said it will be credited within 2 days to my sister’s account. And on 17th I got an update that the transaction has been failed and the money will be credited to my account by 22nd April. PhonePe made a fool out of me for 10 days. This time at least the money will be credited to my account unlike last time. It was when I took a cab in Bangalore. The payment got deducted from my account yet it didn’t get credited to cab driver’s account. I can’t tell them it will be credited within 2 days and walk away. I have to pay them once my ride gets over. Then PhonePe also proceeded the transaction successfully to their account after 3 days. Remember, I never got any money back from the cab drivers. I’m done with you PhonePe.

Worst response

–

Mohan Kumar Vaidhyanathan

–

2022-03-14

Hi Team, The day has ended with no refund to me yet. I want to know what’s happening? Is anyone looking to the query, is anyone following with the Bank, or do anyone really be concerned about the customer service? I don’t think you really concern anyway. Guys please check out my previous comments. I have clearly mentioned that, the ticket shud not be closed until I get my money back and also I have made it very clear that I do not have my registered PhonePe number with and have given my alternative number. Despite of marking things clear for you, you guys randomly copy paste the responses and close the tickets. Working at customer care, you shud first listen, read what customer has written and then respond, but you ppl here sitting at the backend are bunch of jokers who are paid for doing nothing. Shame on you guys. Grow up, Grow up or be smart you Jackasses there.

Fraud, they don’t have proper customer support

–

sanjeev1234

–

2021-10-22

In my shop a person sent money on phone pay number and in his mobile it’s showing success but after some time when I checked I didn’t get that money and that person went away and not responding and phonepe we are not able to create a ticket as it’s not showing in existing transactions and when we call customer care then auto audio say your last payment success and there is no way to talk customer care for this issue. Very disappointed please don’t take risk with phone pe it’s hard earn money if you stuck they won’t support

Fraud phonepay

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Neeraj98

–

2021-10-11

This has to be the worst payment making app idk how indian government is still allowing this fraud company to work in the following field . They said they would give ₹1000 cash back as worthy customer as i have been making lot of payments from their app so in order to do that i just need topup a min of ₹1 and I’ll receive cashback, I didn’t receive anything instead after an hour they took out money from my bank account and put it in my wallet, and the worst thing is you can’t redeem your money from wallet . So i had to invest my money to their stupid partners in order receive money back with a loss of ₹100 as i never had any intention of doing this stupid stuff but they still managed to take it out with the owner’s consent. Horrible company i would be happy if this company gets banned

Wrost and unsafe use

–

sunitaguddupu

–

2021-10-05

I need my amount. What will I make of your clarifications? If you don’t have any authority to safe our money then why are you mediating like that? Why are you providing such ambiguous and fake UIs, if you can’t take any responsibility of the transaction made with your user interface Haan ? And why didn’t you write a caution in big letters that “ we (PhonePe)are not responsible for any transactions you(stupid people who use this useless app) make via our gateway. Your amount may be deducted, confiscated and not be refunded, in such a situation you stupid people have to bear all the loss and to take it back, you guys have to put your head on merchant’s feet.” This is your moral duty to let people know beforehand all the impairment you have. Any fraudulent can control app’s notifications to fool us easily. And this app never take any responsibility for our loss occur due to its loose security system.

Worst app of the decade

–

diptugy

–

2021-10-02

I would kike to give -5 star if available here. Phonepe is just a tool to find scratch card which is no of use. No cashback and no other facility like paytm. They have started early basic model and still having the same model. They have removed flipkart pay later from their platform. Because they wanted to increase upi transaction but smart people have started using paytm and flipkart pay later from flipkart. Out of 10 payment their 9 payment are stucked using phonepe. So i recommend everyone to stop using phonepe and start using other better payment gateways like paytm which provide cash back and reward points which can be used as a e-cash also. Paytm postpaid facility is also available on paytm. Phonepe doesnot lrovide any other benefit. So negative rating if available.

Fraud -Must Read

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SwatCat B

–

2021-09-15

Yesterday i got a call phone phone pay .. like they were saying i have got an cashback amount of 3499 from wohoo so they called me to redeem the benefit or the cashback amount i got. They ask me to open phone pay app go to the notification click on the first notification that they have send of reward of 3499 when i had clicked on this there is the only option of pay. they said me to click on pay button nd then to put the password of my phone pay, I did it just bcoz I have 0 balance in my account 😂 so it didn’t proceed, it came out as failed transaction then he ask me my account balance. I told him i have zero balance He wants to took details of my second bank account, I didn’t provide. so he told me to deposit at least 1000 rupees in my account so he can do fraud n cut down that .. i realised it soo late that it was a fraud call. the way he was talking kind ofBihari language nd so unprofessional couldn’t pronounce confirm well, so guys if u have balance in your account do not proceed on such call, they ask to pay that they were transferring it to our bank account but jis bank account me hame amount chaiye wahi bank account se pay option kaise aa skta h😂. So plz be aware. I have saved 3499 bcoz thank god mere account me zero balance thaa wrna wo mere hi account se deduct ho jate.

Bugging issue with payment

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Anita dhKa

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2021-09-10

I have been using phone for some time. I find it quite good except for one issue which is really bothering me. In Google pay I am able to send money from my account from two different phone numbers ( mine and my husband’s phone numbers) both of which are linked to the same account using the same UPI pin. But in PhonePe I am able to make transactions from my phone but my husband can not make any transaction from his phone number using the same bank account. Please note that both mine and my husband’s phone numbers are registered with the bank account that I am talking about. I would appreciate if PhonePe could look into this issue and both me and my husband are able to transact using same bank account using two different phone numbers both of which are registered mobile numbers in the account.

Thanks

PhonePe is not just a payment app

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itsyosuf

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2021-08-16

I used to think why people have different payments apps in their phone when one is sufficient for the UPI Payment. With lot of merchants accepting PhonePe than PayTM it made me rethink why People need more apps for same reason but surprisingly PhonePe is beyond just a payment app and it helped me consolidating the other app for every single need. When I need to buy or renew insurance. I’d have looked at insurance apps, for recharges one more app and for investment one more app and it goes on. PhonePe app with intuitive design has all the required categories from recharge to investment, bike insurance and yes day to day digital payment to transfer. Look forward to see more features and innovation in this app

Review of idiotic coupons given by phonepe

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Nirav Vaniya

–

2021-07-26

Bhai tum log ko kya lagta hai ki ye aadha india rummy aur teenpatti khelta hai? Bhai promotion ek cheez hoti hai aur bik jana ek alag cheez hoti hai. Pehle coupons pe 10₹ bhi milte the to janta khush hoti thi ab tum select laptops pe flipkart pe max 500₹ off dete ho. Kon gadha hoga jo tumhare iss coupon ka wait karega? Wow skincare pe 400₹ off? Kab jab 1000 ki khareedi karoge. Waah bhai waah. Bhai tumko kya lagta hai purey india k logo ko chasme lage hue hai? Lenskart pe 100₹ 200₹ 300₹ off. Arey bc coupon dene hai to auto donate rakho. Ye sab faltu brandwork se accha hai kisi NGO k sath tie up karo har 100₹ k transaction pe tum usme se 1₹ donate karo NGO ka choice humko dedo. Par nahi hum to gadhe hai humko to bas Rummy khelna hai. Matlab hum bas fantasy cricket mein MPL mein paise daalte rahe tumhara bas chale to. Abey tide pe 100₹ off hadd hoti hain. Choddo tumko kya hi samjhaye.

The platform fails to do UPI simply and effectively

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soundardm

–

2021-07-24

If you are looking at a simple payment app like google pay, I think BHIM or google pay is far better because they just focus on payments and UPI transactions. PhonePe focuses on selling products and the UI is filled with items that are remotely UPI and perhaps it’s good if you are want a small banking app then UPI payments

They have a poor rewarding system and I am better of paying with google pay and CRED for cash back than PhonePe. Based on my experience the reward system your credit card offers, google pay, CRED is lot better than PhonePe. I got a lot of coupons from PhonePe for services and products that I would hardly use. Cash back is lot better. My HDFC debit card offer 1% cash back on merchandise purchase. My citi cc offer 1% cash back as points that can be redeemed as vouchers from a variety of choice. I think you should consider

1. What is a payment app VS what is banking

2. How should you have a useful rewarding system

3.How to offer services and marketing in a customer friendly manner. Just because you have an app doesn’t mean you can fill it with stuff one really care

Account blocked

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Dhawal Kulkarni-Mumbai

–

2021-06-16

My account is now blocked for many days now. Several times I called the call centre but they just say wait for 5 days. Today I again called now they say that I need to submit my credit card statement and my bank passbook first page. Why do you want these details for verification. Why should I share these things. No other app like PayTM, Gpay ask to submit credit card statement and bank passbooks. I am not able to view my account. So, I even don’t know how much money I have in the wallet. Totally hopeless app and customer service team has no authority to resolve any issue. Stay away from this app. I see many bad reviews from people about this app. Now I am also convinced that something is wrong with this app. When they asked me to share details of my passbook, something is fishy.

Worst app

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lokesh loganathan

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2021-03-25

I have invested money in phonepe gold , they have blocked my account without informing me on feb 8 and today March 25 till now they didn’t unblock my account , every day I’m asking regularly to unblock my account till now they didn’t unblock my account it’s more than 50 days since my account blocked, every time I call to the customer support to unblock my account they are give fake promises that your account is under verification we will unblock within three day ,I don’t know a company like phonepe doesn’t not enough 50 days to verify my account and unblock it seriously I’m totally frustrated with this app worst customer response ever seen in my life

We Need To Talk!

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Anila Sabu

–

2021-03-11

In a universe full of Google Pay users I chose you, I stood by you when you were still a struggler (even before you were friends with Aamir Khan).

I remember, my friends used to play those fun Diwali interactive games on Google Pay, bonded over those tickets to various places across India, won multiple cash backs and I did not for a moment, NOT EVEN FOR A SPLIT SECOND thought of leaving you. I did not care about those stupid ‘goodies’. But lately I don’t know what has gotten into your head (probably popularity) that you’ve started taking me for granted.

I was away from my hometown, away from my family all I trusted was in you, but guess what... you left me hanging in middle of no where LITERALLY! You ‘Locked Your Doors For Me’, you became out of reach, inaccessible, distant. I tried, Uninstalling and Reinstalling (like infinite times) but I think you had made up your mind to ditch me in my most needful moments .

I am okay, if that is what you want (I guess that is what you get for loyalty)! As we part ways, I don’t want to give you a low rating coz I understand it might affect your ‘Popularity’. Congratulation on your new found ‘friends’, wishing you well ahead!

Sincerely,

Your Ex!

Worst aap ever !

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amritnisha

–

2020-12-14

I am writing this review after I have been left with no other option, Guys pls DO NOT use this knave app, I made a transaction a month ago and it failed but the money got deducted

I raised a ticket and they confirmed that the money was debited from the account but the transaction failed and that the money would be refunded in 2-4 working days but it never happened, I kept raising queries and they kept asking me to wait days after days but nothing was done to solve my query ! It’s one whole month I haven’t received the money back

Now nothing can be done rather than feeling helpless

So guys save your money ! And uninstall this app.

Worst service fund are not returned not refund its in air till date

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sghkfieo

–

2020-10-28

On 11 September my sister transfer 10k to my account which credited from her account but not debit in my account. We both contacted customer care but they are telling us that transaction is showing successful so they cant help us We should contact concern bank we dis but bank informed us that it's a phone pay problem not bank. Then we again contact PhonePe customer service but still our money n problem are not resolved bank n phone pe playing passing the parcel with us and our valuable amount is in the air.

How can a failure transaction showing success ful I don't know if amount is not debit to concern account.

This all process is very painful still issues not resolved.

So I suggest to users please don't use this app only use bank authorised app only for any transactions.

Thanks

MATCH ACCOUNT NUMBER WITH IFSC before payment process

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errajatsingh

–

2020-10-01

Hello Phonepe team, first of all thanks for making such an amazing app. I do every transactions everyday though the PhonePe.

I have one suggestion that you guys should bring back ifsc input details back and we should have a ifsc and a/c number match facility before sending money to the beneficiary. This a serious problem after new update that we have no cross check before sending money. If accidentally I put any number wrong, it’ll immediately transfer money without giving me warning. That is a pure concern because I’ve Faced this issue twice and I had travelled for 1000km to get my money back because that person didn’t have any access to online transfer. Kindly look into this concern. I transfer money everyday, earlier I was confident but Now confidence of mistype or cross checking is there.

Issues with app and customer service

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nithin prabhu

–

2020-06-03

Phone pe transaction logic needs to be corrected. And customer service should understand that this is a financial product and not some online purchase.

It has happened to me 3-4 times already. Transaction times out but money is debited from my account. Because of this, vendor claims that he wants to see transaction success in app. I pay him in cash . Phone pe later marks the transaction as success.

Now I have paid twice to the vendor. I raise an issue with phone pe. Standard customer response is check with the vendor. I have to now go on a treasure hunt to find the vendor which are btw small time merchants. Then I have to convince him that I actually made a transaction with him which he does not remember. Then I have to convince him to look into his account to check my transaction. Here vendor neither has the time nor patience to check and keeps giving me dates to come later. Neither phone pe does anything or vendor does and common people like us suffer as usual !!!

PhonePay user privacy seems compromised!

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Anurag Seth

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2020-05-10

Thanks for ur prompt revert to my earlier concern/review (attached below), advising me on basics of cyber fraud prevention! Appreciate that, however u haven’t addressed how my base credentials including mobile number have been leaked out to these fraudsters! It is my belief that weak security policies /procedures at your end have allowed them to harvest the user data from your servers. While I can surely report the incidence to cyber crime department, bottom line is that my confidence in PhonePay’s security is shaken, unless I am convinced otherwise!

(Original review): It seems to me that user credentials at PhonePay have been compromised - I have been getting calls in past 3 days from what I believe are conmen trying different stunts - first told me about a cash back offer activated on my phonepay account, the next day, another conman called trying to act as my distant relative (Jija Ji, husband of “Gudiya” which is a very common pet name of younger girls in family, even trying to embarrass me by saying “pehchaan kaise nahin rahe ho” and sought my help in receiving some money from his acquantaince through my PhonePay account. When I told him I do not use PhonePay, he said “aapka PhonePay account to dikha raha hai”. Very unbecoming of a supposedly premier FinTech company to compromise privacy of users!

Fraud and thief app

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#%$PadDy$%#

–

2020-05-08

Version 5.3.80

I paid through this app for some purchase but returned back the item. The amount Rs. 598 refunded immediately by the shopping site to PhonePe, but they hold my money with them and didn’t credited the same to my account, Am following for my own money, Their customer care disconnecting call every time saying we registered your problem. Now messg showing that we returned the amount, but after 12 days no amount got credited, i followed with my bank also. Bank people saying if amount is returned will reflect immediately. Phonepe is worst app with worst cc service.

Not at all User friendly to raise any issue

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donepudi08

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2020-04-20

Writing issue/complaint is fully automated and when our issue doesn’t come under mentioned automatic categories, app won’t allow you to describe our complaint.

Reporting bugs in app is highly impossible.

My issue: I am unable to do even single transaction, for the first transaction in the day I am getting error message saying “maximum number of transactions exceeded “ but fact is that it’s 1st transaction for the day.

Trying to report this issue; user interface is such worst we can’t raise the complaint. Irrespective of field/category we select, it automatically redirects to irrelevant field. Even on writing our complaint in feedback, ticket will be closed from PhonePe marking RESOLVED even on giving feedback that we are not satisfied.

Phone Pe app's degrade

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viki.in

–

2020-01-31

Earlier I used to enjoy using the app. But in recent days on frequent basis it asks for update and app won't work if not updated. And even after updating the app it won't fix it's issues. It's waste of phone's memory by updating often unless the bugs are fixed. I tried to transfer a small amount of 300 but it took 3 days to receive the amount. This was the first experience I had with the app. I ignored as it would be a issue due to some external problem. Leaving 3 days I tried to transfer amount of 8800 which is very emergency for paying some fees but the same repeated and the amount got stuck showing some reason. I cannot say it's purely your bug, might be due to lack of netowrok also would be a cause. But phone pe takes too much of time to receive the amount which is a very major issue. So please fix these issues which hopefully would happen and making me enjoy the app as earlier.

Restrictions for viewing my own Transaction History

–

Pupper Hooman

–

2020-01-16

I’m in need of transaction history and can’t view all of my transaction history of my own account. After talking to customer care I came to know that We can only get 1 year transaction data and they are of no help to escalate the issue in anyway. I don’t understand What is the use of storing and saving our transaction data in your database for 10 years when it doesn’t serve me and the users and the basic feature to view my own transaction history. It’s my right to get details of my account when Ever I want. You are no one to set limits and hold my data. Customer care is of no help because there is no feature in the app or on their end to get what I need. How come u guys are running the app for years without basic feature. This is BS and I cannot forget this worst experience from using the PhonePe.

Performance Issues

–

Manjunatha K

–

2019-11-17

I have noticed that once after upgraded to this version when I launched for the first time the application did not allowed me to login even though I entered correct pin for the application and ask me to enter mobile number and typing that it says unable to login try again later. I tried multiple times it did not allowed me but when I used my saved credentials it allowed me login. The application was working very well. After upgrading to this version I feel the application seems to be monitored/hacked by someone because when I enter UPI pin for the bank accounts linked in the PhonePe the number I selected remains selected and not accepting the next number. If I enter the pin slowly then it is accepting the PIN which I feel something trying to capture my pin. I will unlink all my bank accounts now.

Poor rewards

–

kadwa such

–

2019-11-14

The cash back system is a good eye wash. For example, in the cash back account it shows 100 rupees. But, during a booking the reward will be 6 or 7 rupees, the cash back out of last transaction. What about the other 94? For Phonepe museum?

Still, your service is good, fast, dependable. So, focus on strength not dramabazi. If you honestly reward a frank opinion, by next transaction what ever the cash back in my account should be available for redemption. Nobody likes Airtel but their service. Right now you stand there. It’s for you to be fair to your customers. I feel cheated as far as your offers is concerned.

Pathetic customer Service & worst App

–

Rparida

–

2019-08-02

I'm writing this review after the same issue happened with me twice.. In just last 2 days it happened twice already where paying to the merchant is processing for long time... I mean seriously do I need to wait near the merchant for more than an hour to see whether the transaction is getting successful? At the end you'll end paying twice ( phonepe & in cash or card). Think the merchant is not staying in your area and after 2 days you are getting a message that your transaction is successful, then how you'll go to that shop and ask to refund your money? And after that when you raise this concern to Phonepe customer service, no one is there to listen... What a pathetic customer support you people are having...

Is this the way to cheat the customer?

I'm really unhappy with this... I need my ticket to be solved soon..

Frustrating app

–

Sagar Sonawane

–

2019-07-20

There are good apps which u once download they remain with u forever and there are bad ones which u uninstall the moment u open them. And then there is phonepe app , Somewhere in between which frustrates you to the core. I Regret installing this app. I would call it a half cooked app. Unless and until u have the necessary system in place don't cheat people in installing the app. I am unable to use my money which I deposited in their wallet except for in few restricted ways which proved to be useless to me. There is no way to revert the money back to my bank account. Customer service was equally useless, they only talk the language of terms and conditions. Not recommended at all.

Nightmare!

–

Goldie_0607

–

2019-06-27

This is my first app review. Usually if I do not like an app I just delete it. But I’ve had horrible experience with Phonepe so I had to write this time. They have the worst customer service. In past two months I contacted them for 3 different issues. Considering that I trusted them with my money the least I expected was the customer support guys to hear me out. But instead of resolving the issue they yelled at me! I was shocked at the first instance when the phone support associate raised her voice on me. But then it happened all the times I received called from them. They were utterly rude, disrespectful and always shouted. It was pretty clear that they don’t care about a good customer experience. Also the responses they give for all the tickets raised are just generic canned replies and doesn’t address the issue at all.

You cannot reason with them because they will never listen to you or read what you write. Its funny actually how are they running their business like this. Anyway I have learned my lesson now and I am going to stick to other UPI payments app only. I uninstalled this app and made my whole family also do the same. So if you are reading this please save yourself from this bad experience.

Fraud

–

nitinchowdaryk

–

2019-04-19

The number one fraud utility service provided by PhonePe. I recently made a transaction of Rs2000 to my other bank account using PhonePe. As soon as i entered the password for the transaction. PhonePe notifies that your transaction is still under process. When I went through PhonePe customer support service following through the view ticket option. PhonePe explains that transaction is being processed by the bank. And later on again PhonePe assures that 19th will be the last date and i will make sure i would the amount in my bank account. And today’s it’s 19th April 2019 and i haven’t received my amount yet from PhonePe. And more over PhonePe now shows status of the transaction is resolved and the amount has been transferred to the bank account please check your account. Sadly i couldn’t attach files on this review if I would then i share every screenshot and every reply from PhonePe

Worst customer service experience

–

gxjit

–

2019-04-04

While interacting with PhonePe I’ve had the worst customer service experience ever, their customer support is nothing more than a joke. Considering the app deals with finances, I expected a decent customer service but it’s quite the opposite it’s worst than the most social network sites. I strongly recommend against using an app to manage finances that doesn’t help you resolve your issues if their app malfunctions.

I recently submitted an email ticket cuz transaction history just disappeared from my account and as replies of the tickets their customer support team kept sending me same reply explaining steps on how to check transaction history(that’s no longer available in the app). I tried to reason with them that transaction history is not available in my account it disappeared because of bug or something in their app, but instead of trying to resolve the issue they just kept sending me the same email again and again on how to check my transaction history(again which is no longer available in the app).

Those reading this review please consider using a different app to manage your money cuz if something goes wrong with their app you’re basically on your own since their customer service isn’t of much use.

Wallet closed?

–

Bagsarun

–

2019-03-24

I don't understand what's their situation with phonepe wallet. I started using phonepe about an year ago and didn't find it good enough compared to a couple of other mobile wallets around at that time... So I stopped using it. But off late when I started using phonepe app because a lot of people told me about the nice features it has, I realized that my wallet has been closed for some unknown reason. The worst part is that you can't even open the wallet again as they don't have any way to resolve this issue. Every time I raise a ticket for the same, I get the response that currently I cannot open it... I fail to understand how long they will take to resolve this issue?

Guys, you should have a customer care number or something that can address people's complaints instead of having a computer bot answering the same thing again and again. It is just very annoying. I would still not mind giving phonepe a 5 star review if they let me know the reason why they closed my wallet and how to open it again.

Refund issue

–

Krishna Chauhan 26

–

2019-02-09

I have very bad experience with phonepe.

I ordered a pendrive on flipkart on 03 Nov 18 and paid the amount through phonepe but after few seconds my order was declined and i wait 2 weeks for refund but i have not received my amount till date . I share so much statement of flipkart with phonepe and so many statement of phonepe with flipkart but they don’t solving my problem.

Flipkart gives me statement that they have not received any amount by phonepe and phone said to me that the transaction was successful.

They again and again gives me date to solve my problem the last date given them was 6 Feb 19 and told me that they would check gateway payment where the payment may be stuck.

But today onwards i have not get any call from phonepe and they completely failed to done my refund

Worst app cheating people

–

Shilpi_s

–

2019-02-07

Guys be aware of this app, this app is not for user’s convenience. You make payment but because of phone pe ,merchant doesn’t receive amount for next 2-3 days and you have to follow up for multiple times and spend min 30 min of time on phone contacting customer care everyday and at the end they will tell you have to contact the merchant and beg for your money only. Customer care executive don’t have a solution for your problem and they will be trying to prove that their way of working is the best. initially you will get commitment that they will be refunding your money and after 5 days they will ask you to get the refund from merchant who may be miles away from your place.

I am happy using other apps and suggest people who don’t want unnecessary stress not to use this app.

If your money is received by your merchant immediately you are really lucky but if not these guys will screw your peace of mind. This has happened with me and my husband and we have uninstalled the app and won’t be using it again.

Congratulations Phonepe you guys lost many customers as I will make sure none of the people in my circle use this waste app.

Carry on the good work by fooling and troubling people 😡

Deactivated wallet by mistake

–

harshit c patel

–

2019-01-23

I deactivated my phonepe wallet unknowingly that i will reactivate it after some time but I don’t have any option to reactivate it... please help me/us who have deactivated by mistake orelse you will loose some customers like us... I hope you take your action on this soon..#phonepe❤️

Huh phonepe new update to pay any win exciting scratch card... what should i do with them where i dont have a chance to reactivate my wallet... thankyou soo much for not reacting to my review and for not changing your policies. I am done with you and your frustrating application “phonepe” as now i am deleting it from my device and all my family members device... once again thanking you

Terrible service

–

ss9399

–

2019-01-16

Terrible App and terrible customer service. I did a payment of 5999 and their page said do your first payment and get a scratch card. Guess what the payment went through but the scratch card did not come. I wrote this on their app and they said they will respond, no one responded. I called up with customer support person on their phone and she was more interested in asking me the offer or the merchant , the terms and conditions etc etc and I kept telling her but she was not willing to listen. So basically the fault is if the customer and you have to accept it. I am off this app and will share my thoughts with my friends and relatives.

Scam on electricity payment and other mode of payments

–

Nisarg1010

–

2018-12-25

I paid electricity bill on this application. When I paid my electricity for the very first time on this app via a debit card payment , i didn’t get cash back . I called customer service and they said you will only get it on your first attempt of processing payment. When i tried to make a payment , they gave an error and that’s how I lost my first attempt . I have had a sufficient money and everything into my bank account even if they gave me an error saying that “ sorry try again “ like that . They are making fool to their customers by not giving cash back . They are playing up by giving errors on your first attempt so that we ( customers) would disqualified for the cash back . Scam by phone pe ... this is very Disgusting and disappointing for those who download the app and make a payments via this kind of scam app . Very disappointed . Shame on you phone pe .

Suggestions

–

usainfra

–

2018-11-17

Dear Team,

I usually do not write reviews for Apps, either I like them and keep them or I don’t like them and delete them, however as much as I like this app PhonePe, I have to point out that there is a huge flaw in the app, if I want to pay the electricity bill for my home, dth bill, several mobile no. in my house, gas connection, house tax etc. Its really non sensical and absolutely illogical that I keep entering the account no. everytime I want to pay for the same account. for eg. my house is going to have same meter or connection no. and i don’t want to remember the connection no. so the app must ask me and save this info under respective category.. so that next time when i come to the app and want to pay my electricity bill i dont have to fish for the bill and feed the elections account no. again and again.. everytime.. the app is good, but this is something really important if the app developers are really looking for making it a convenience to use the app and not a hassle..

also if all ppl are not comfortable with the app saving those details you can also ask them while making the payment if they’d like to save it or not if they choose yes the app will store this info for them..

i will rate it 3 stars for now, but if i get this feature, i will rate it 5.. mo response to the review will -1 star every week..

thanks n regards,

Mohammed Moiz

No card details in VISA PAY

–

Aditya Saran

–

2018-06-26

I used visa pay to pay my visa credit card bill. After payment i tried to look for the details of the card for which i paid the bill. But didn’t find any way to find them. Only got the credit card no in 1234-xxxx-xxxx-1234 format and could find that the no. Was correct only after 3 days when the payment got credit in my card statement. Please add a feature to allow us to check the full no. Of credit card which we paid through phone pay

2. Every time i pay my credit card bill, i need to enter credit card details again and again. Please give us a way to save visa card details for faster and secure payments through visa pay option

Worst refund policy

–

M@verick*11

–

2018-05-22

I have done the payment for my ISP through this app. The money got deducted from my credit card but my ISP didn’t receive the money. When I raised the issue the customer care told me the problem is on biller side and they can’t do anything and I have to wait for 24 hours. When i called after 24 hours they told me there is still a problem on biller side and I have to wail for 2 more days. After 2 days they closed my ticket by saying refund has been done, but when i checked it with my bank there was no refund. So I raised the ticket again and now this time they telling me to wait for 10 days and see if the refund is made to my credit card. I mean literally you need this many days to refund the money? Which technology you guys are using?

Awesome app

–

Amit Prabhu

–

2017-10-03

There are very few apps that one would search on the app store manually and write a review about. This is certainly one of those. Amazing app and basically lets you manage your multiple bank accounts with ease. Reminders feature for transferring money between salary and savings account is amazing. Tried the new credit card bill payment as well which is again a good value add. I am able to do all of my bill payments from broadband to dth payments through this. Airtel bill payment is still the only thing i have to do some other way though now. But kudos to everyone who made this app. A suggestion: can you guys allow creating reminders for paying broadband bills etc as this is a constant amount

Cheers 👍

PhonePe: Secure Payments App

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