Very bad experience 😡
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Om wagh –
2024-04-13
Very bad experience, staff is not supportive and very time pass . Only 3 km Orders. I get after three hours. …… Bc*****
Updating
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iPhone Screenshots
Description
Porter is India’s largest marketplace for intracity logistics, providing the fastest, cheapest, & easiest way to transport goods & deliver courier! Porter operates in Mumbai, Delhi, Bangalore, Chennai, Pune & more cities.
Looking for on demand delivery services for business or personal needs? Rent a mini-truck tempo or bike service to transport goods anywhere in the city.
No more waiting for your deliveries! Local, on demand delivery service that fits your budget is just a click away! Download the app for same day delivery.
No need for postponing your logistic tasks anymore, we’ve got you covered. Be it transport of goods for business & industrial purpose or house shifting, explore & select your best match from Porter's extensive fleet:
• Porter’s 3 wheeler
• Porter's EECO
• Porter Tata Ace Helper
• Porter's 407
• Porter's Pickup Truck
Porter is the solution to all your logistics & freight problems! Using Porter’s on demand services, you can take care of business & industrial deliveries, shift house, room, furniture & office, & any type of courier, parcel & package delivery services in major Indian cities! Whether it’s a single document or a truck load of good & furniture, we carry it all! Just choose from our bike delivery for courier services & send parcels on a hyperlocal level or from our wide range of mini trucks & small tempo for your intracity, intercity or interstate needs!
Where else would you find a Logistics service which provides courier service packers & movers service for house-shifting & on-time delivery of parcels all in one place? Porter understands all your needs & provides on-time delivery for your goods & parcels.
Want to transport & deliver stuff? Here are some of our features:
- FASTER, RELIABLE, AND ECONOMICAL VEHICLE BOOKING: We provide superfast on demand delivery services that fit your budget!
- EXPRESS HOME COURIER SERVICE: We pick up parcels from your doorstep & deliver it at theirs!
- HELPER AID: Looking for someone to help you in the process? We have got you a helping hand! Our Driver-Partner will assist you in loading & unloading goods from the ground to the ground floor.
- EXTENSIVE FLEET. - 2 wheeler, Tata ace/ Chota Hathi/ Kutty Yanai, Tata 407, Pickup 8ft, 3 wheelers/ Ape/ Champion, Super Ace etc.
- LIVE ORDER TRACKING: Truck & bike location, driver contact details, estimated arrival time & more.
- MULTIPLE PAYMENT MODE: Pay through our wallet, net banking, debit/ credit cards, UPI or COD.
- EASY TRUCK & 2 WHEELER RENTAL: Book mini trucks, tempo, bike & scooter online on demand. Whenever & wherever you need.
- INTER-CITY DELIVERY: Porter’s Outstation Feature lets you transport your goods out of town. Intercity & interstate delivery of goods, packages, parcels & courier.
- MULTIPLE STOP SOLUTION: Need to drop off goods at different locations? Select multiple drop points & transport goods to different locations in one trip.
- PACKERS & MOVERS: Shift house hassle-free with Porter's packers & movers service. Get packing service along with moving your belongings safely.
- REAL TIME PRICE ESTIMATES: Get delivery charges for all available commercial goods vehicles & 2 wheeler by entering your pick up & drop location.
- ALL IN ONE LOGISTICS APP: Book mini tempo or small trucks for freight, logistic & goods delivery, bike for parcel & courier delivery & packers & movers service for relocation.
- SAME DAY DELIVERY: Whether it’s transporting goods or sending a forgotten key, we ensure quick & safe delivery on the same day.
Get Started:
1.SIGN IN
2. Set your pick up & drop off location
3. Set Multiple Stops if you have more than one stop to make deliveries
4. Choose the type of goods you’re transporting
5. Browse through the list of available mini trucks, 2 wheelers, & pick the one that best suits your moving needs
6. Apply coupons to get exciting discounts, & confirm your booking
7. Sit back & relax our driver-partners & technology will do the rest
What's New in Version 5.83.2
Bug Fixes & Performance Improvements
Seller
Name
Resfeber Labs Private Limited
Information
Developer
Version
5.83.2
Size
254.2 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
4.9 (107,869 Ratings)
App Store: Customer Reviews
No Customer Support
–
Jagrit1997 –
2024-04-12
Version 5.83.2
finally switched all my logistics business from porter.After Facing challenges regarding rude rider behaviour and not any customer support.Even After Making Payment to riders every time they put outstanding to my account.Really Rude and Abusive Behaviour from riders.There Support Team dont even care about the issues faced by customer.Many times contacted them But they always seem arrogant.Its Been a Year Using Porter For all my Logistics,Unfortunately due to really poor Customer Support Switched all my business from porter
Punctual and Polite
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B1 1860 –
2024-04-12
Version 5.41.0
The delivery person was very polite and submissive and delivered the goods in minimum possible time. Keep it up the good work
Good person
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Sprb143 –
2024-04-11
Version 5.83.1
Good person
Worst service
–
Indian reviewerrr –
2024-04-11
Version 5.83.0
My order was booked for 12 and they arrived at 2.30 after calling multiple times. Also service was too slow i had to call support multiple times and our family members were also supporting them to get it done as quickly as possible. After items were delivered at location driver and other team members were constantly asking for money. This is not good service and professional behaviour. Members send were not all professional. Disappointed
Very Good service provider
–
vasanth uv –
2024-04-11
Version 5.32.4
I used porter app for my pickup and delivery. It gave me a very reasonable charges for pickup and drop services. The drivers are also good at their service. Happy customer😊
Ankit babu
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Monicayad31 –
2024-04-10
Version 5.40.2
Very sincere driver
Terrible service
–
Manisha012 –
2024-04-10
Version 5.61.4
I was so hopeful to use the app but my experience has been pathetic. I had to deliver an urgent package so I booked for express delivery. The delivery was delayed for 6 days and every time I called to ask about the parcel, the customer executives did not help and shamelessly refused to answer. I had to save my friends from using their services or else they would have suffered the same. Save your money and do a traditional courier instead. Not worth the mental stress.
Comfortable
–
Trchordia –
2024-04-09
Version 5.65.1
Very much comfortable till date…
Super Quick
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Pkjch –
2024-04-09
Version 5.17.1
Perfect solution for door to door service
Misleaded and charged for no reason bt the deliver partner
–
mansi bansal –
2024-04-08
Version 5.58.01
I had the terrible experience with the porter . I have been trying to talk about the matter with the customer support team but they just kept wasting my time while asking only one thing 4 times on call “did you start the trip??” They asked me to share proof of techincal glitch which I did but after that they do nothing about it and also the delivery partner told me that i am cancelling the trip and you can rebook it but hè marked it delivered and took the payment. I will suggest not to book or pay money to the delivery partner before starting the trip and never ever use there service bcz in case of any issue they will never resolve or work upon it. Customer team and management is doing nothing to resolve their matter and they will just bother you by just calling again n again. The matter is still not resolved and even the delivery partner lied on the call while thé investigation. After knowing everything about the incident the customer team did not gave me anything solution. #boycottporter #poorcustomerexperience #misleadedbydeliverypartner
UNSAFE
–
MORI VIRAL –
2024-04-07
Version 5.65.6
Frod Service
Porter delivery person
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SKY🧿 –
2024-04-07
Version 5.12.0
He was kind enough to pack my stuffs and delivered it safely Tqsm Anna 🙂👍
Never add money in porter wallet
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AM89p –
2024-04-07
Version 5.72.1
I added money in porter wallet. I asked them to withdraw to my bank account, I am having to call support every week and they come up with some new story! Its been 1 month, I still didn’t receive my money.
I asked them to share transaction id, they are not able to do that as well!
Worst part is, for 1 issue they will regularly call you and to everyone I have explain the issue from scratch, they don’t have sync between support team!
I am going to escalate this with bank and if required planning for a legal notice!
Worst experience
–
(:@:!:!!:&:&2&:!2)&22 –
2024-04-06
Version 5.48.3
Worst app i booked a bike in porter it confirm but the driver is not moving he standing in the same place for 15 min
Worst expery
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noshnaqvi –
2024-04-05
Version 5.27.0
I sent an order through porter and they did not make any attempt to deliver it and marked it as undelivered the recipient was busy thats a great blunder and moreove customer service is worst ever service of all. No call backs at all, beaware guys its all fraud…
Hopeless geolocation
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Sanjay Mehta –
2024-04-05
Version 5.61.2
All it can do is find your start location.
If you put in the destination location, it will keep the start location as the destination as well EVEN THOUGH IT FINDS THE DESTINATION IN ITS BUILT IN MAP.
Customer support is hopeless. It doesn’t matter which language you ask for, they will talk in some strange mixture of English and Hindi.
Do not take porter gold service
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Ankit Deepak –
2024-04-05
Version 5.48.4
They are fooling customers by asking to opt for gold service so that 100/- could be saved. But at the time of booking they inflate the rate of there service and give 100/- discount which again comes equal to their competitors app rate. Which means I am paying 100/- more each time for using there service throught porter gold.
Very unprofessional
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Kushsana –
2024-04-05
Version 5.69.0
I have booked movers and packers for 30th march. My pickup time was 6AM but no one came.
The team which was scheduled for pickup responded after many calls and said we are busy for today
I called to porter customer care they said we arranged a call for you and I received call after 10:00am and they said we will look into the matter after couple of hours they called me ad said we will re-schedule it for tomorrow or refund the amount after 1 week
Too unprofessional
Bad serive
–
rishav21 –
2024-04-04
Version 5.80.0
They have no coordination with ground staff; they take too long to solve any issue. Very bad service; highly disappointed.
Best service
–
Atul Mankar –
2024-04-04
Version 5.81.0
Co operative crews best ride drivers
On time Time work
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Joys remola –
2024-04-04
Version 5.15.0
On time work and respectful happy with a service ☺️
Worst Moving Experience Ever
–
TheOnlyOne_1 –
2024-04-04
Version 5.82.0
I recently had the misfortune of getting the service from Porter Movers and Packers for my relocation, and it was an absolute nightmare from start to finish. Their service was not just disappointing; it was downright abysmal. The movement was from one building to next in the same complex, the moving process took an entire day. The staff was unprofessional and would disappear for long periods, leaving me wondering if they had abandoned the job altogether. The majority of furniture got damaged or scratched. They carried a small mini vehicle and had to forcefully push the items into it. When I tried to file a claim for the damages, the company flat-out denied any responsibility and refused to provide support. It has been nothing but regret taking this.
Delivery
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Krsnā –
2024-04-03
Version 5.32.3
V good service and the person Prathamesh who delivered the item was courteous, quick and polite. Tks
About service
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Keval Vadaliya –
2024-04-03
One of the best service in area good nature nd helping person
Great Service
–
ChhaviM –
2024-04-03
So fast and reasonable service. Thank you.
Worst service
–
Narshima. –
2024-04-03
They Don’t give you refund on cancellation of the service. And they are going to charge you even if they move a stool. Go for local transportation they are much cheaper then this app.
Worst service in world
–
Tejas Bongale –
2024-04-03
Porter is fraud and do not refund any money for damaged goods. They send goons to transport goods. Poorest app and poor service. Do not fall in this trap.
Excellent services
–
Hariki123 –
2024-04-02
Porter is a very easy app to book and shift any minor or major items with single click.
Very bad service
–
Ankit41200 –
2024-04-02
I booked Porter to move 5 items from one building to next building in same society. First they took the booking which costed 799 then just 1 hour before someone from Porter called me that they can not move the items. He told me either to book with him in private or buy more expensive service which is not good as moving moderate weight items from 1 building to next should not cost more than 800. I even offered him 500 more but he didn’t agree which led to cancellation of my booking. I booked it from a local mover and he did it in only 700 rs. Very poor service from a growing startup I think.
Worst service
–
Molascito –
2024-04-02
First of all the app is very confusing to use. I booked my courier but couldn’t add 2 parcels together. Once I booked it was so tough to track the order because every time I open the page it says “something went wrong”. Secondly, when the parcel reached, all my well packed stuff was broken and damaged. There was no point to courier the stuff. I had plastic and steel wares, they were all broken. This same happened with my friend through the same app as we both were shifting at the same time. She too received all her glassware and steel pan damaged.
Will never recommend this app to anyone, please spend 500-1000 extra somewhere which is trusted, only then your courier and the price paid will be fruitful.
Worst Service
–
Swraj Tomar –
2024-04-01
I used this app first lime and got to know know its a fake app they only made bookings online but they don’t provide services.
Very Bad for house shifting
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Amaya_Bharadwaj –
2024-03-31
It’s the local partners who do the shifting. Most of the times they are inexperienced with complete house shifting.
The estimates are good only for large appliances. Won’t work for entire house shifting. Used their service twice in the family. And the experience is consistently bad.
Worst app ever
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Rolly00 –
2024-03-31
Worst app ever never delivers on the promised date and would charge extra for express delivery when there is no concept of express delivery as they would just go by estimated date as there representatives have said in the multiple calls made to them including there sorry which is of no use when you won't get your parcel deliverd on time.
Very useful
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aditya wa –
2024-03-31
Saves time and efforts
Worst and fake packers and movers service
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Aapora –
2024-03-31
Booking was made by me in advance. On the moving day, I kept waiting and waiting for the movers and packers. No on turned out for the pickup but the app started showing trip started. What a fake service
hi
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राओफ़ग –
2024-03-31
गाली देने का मन करता है, customer का कुछ भी सुनते नही है, अपने मन से outstanding दिखाते है। कुछ भी issue हुआ तो tempo वाला जो बोलता है उसका ही सुनते है।
Bad Experience
–
vinit baviskar –
2024-03-30
Very unproffesional behaviour of driver..
Driver was 5 hours late to recieve my order..
I tried call not receving my call.. Worst experience ever. simple waste of time and money.
Please improve the app.. Keep tracking facitlity that user can understand where the driver is. driver is leing and is very late
Bad experience with packers and movers
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Ashok nano tech –
2024-03-29
Recently booked packers and movers. They sent some inexperienced persons who doesn’t even know how to uninstall water filter. Handled it very badly. They did not even packed properly. My water filter is not working after the installation at new home. Never coming to porter again. Also, they took extra money from me.
Fake requests and calls from porter agents
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shantanuc08 –
2024-03-29
I have used porter only once. After that a nuisance has started. I keep receiving false pickup request text messages from the app and calls from porter agents which I have not booked at all!! Even after requesting for deletion of account, same has not been done by porter yet. IT IS A SERIOUS DATA PRIVACY ISSUE AND RISK FOR WHOEVER USES THIS APP. Please delete my account immediately from portal and confirm over email, or else I will take it forward to IT and Telecom Ministry.
Not working
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Balya ajiskan –
2024-03-29
App not working and showing error
Terrible Experience with Scooty Transport
–
Venugopal82 –
2024-03-28
I recently used Scooty Transport service through the Porter app, and it was an absolute nightmare. Firstly, the delivery was egregiously late, causing significant inconvenience and disrupting my plans. The worst part was the sheer rudeness of the delivery executive. Not only did they fail to apologize for the delay, but they also displayed a disrespectful attitude. Their lack of professionalism was appalling. I strongly advise against using Scooty Transport for any delivery needs unless you enjoy waiting around for hours and being treated disrespectfully. Additionally, I would strongly discourage anyone from using Scooty Transport through the Porter service app. Local transport options are far superior in terms of reliability, punctuality, and customer service. Save yourself the headache and opt for a more dependable alternative for your delivery needs.
Appreciate the service you guys are providing.
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Shipra Dorlikar –
2024-03-27
Thanks a lot for providing great service.
Professional approach and happy with the service.!
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Megha_Sethi –
2024-03-27
Really Happy with the service and the delivery guy coordination.! Sitting anywhere you can book porter and be rest assured that transfers are done seamlessly.!
Regarding coins
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Dollybisht –
2024-03-26
There is no option coin
Best Delivery Person
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Panchiarora –
2024-03-26
Very Dilligent, Polite Behaviour, Minimal Calling
Very bad service
–
Tnd0n –
2024-03-26
Very pathetic service. They d not comes on time and always make excuses . I was told to pickup at 04 am early morning they made me wait whole night and still they didn’t come.
Pathetic customer support. Please don’t use this service.
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Heena Dikshit Mishra –
2024-03-24
They don't know how to talk and are very rude to the customer.
They really thing that they are doing some kind of favour by talking to us.
Also, i guess all these reviews mentioned previously are fake.
Bad customer representatives
–
mishra.ishan –
2024-03-24
I was planning to shift to a new location and was planning to use porter packers and movers for the same. However, the customer representatives which they had employed were really rude to talk to. This happened twice. They called me yesterday night and the conversation which followed seemed more like a favour which they were doing on me. Maybe porter needs to train their customer representatives better.
Hassle free
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Santring –
2024-03-23
Very good business idea. Giod for micro and small enterprises
scam doing bybpartner and porter
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talenteq –
2024-03-23
This company is a fraud. These guys use all sorts of weird methods to earn money. They have done wrong to me. I have called many times but they did not give me the right response. I am their regular customer. They are doing the same thing with me too. I call center people always take the side of their bikers. You bikers, in order to earn money, start the trip at the same place and end the trip at the same place, because of which, even if we complain, they have to make the payment by showing our mistake and it shows payment due in our account. These guys use all sorts of weird methods to earn money. This is what I am telling you, never book a porter.
Worst service
–
Sathya Karthik –
2024-03-14
I had to book AC installation and uninstallion service on 12 March 2023. Then one guy called me ( Naan vara late aagum so Neenga next slot boook pannunga) So I booked next slot for 4-8. But that guy came to my house around 8:15pm. He’s talking way and his behaviour is very worst and he’s not a professional AC Service guy and he not working till 12:30 pm. He broken our AC gas copper pipe and damaged walls. At the same I mailed to Porter customer care but their not responding properly. Worst customer care and worst AC machanic service. Please don’t book this app… their not professional service and their not responding properly… please beware with them ( Porter customer care service is very worst, they won’t help to resolve customer concern)
Extra amount asked by driver
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Dhiman Saahab –
2024-03-14
First of all when I booked porter driver asked me to cancel the booking and he will do it personally. But I refused then he said he will do it. The material had to be collected from 2 places as per booking. Then he asked me for 200₹ more and making excuses. The weight of both consignment was approx 10 kg only. Then I complained to the porter driver was on the line but call disconnected. Initially the booking amount was 582₹ then it become 700₹ and shows 100₹ due on the app yesterday and today it shows that the balance amount is 600₹ . I think in this case porter is confused. I don’t know what their policy is. If this case the driver is trying to become over smart. He is tries to loot both porter and customer. But who knows the driver. The porter will be defame. If this issue will not be resolved we not use porter any more.
Negative experience
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Priyashah01 –
2024-03-04
I've had a really negative experience with them. I run a home industry and use Porter as my delivery partner. Recently, I discovered that despite money being deducted from my Porter credit account, their riders ask my customers for additional charges. For example, when the total amount was supposed to be ₹87, the rider asked for ₹60. When I complained and requested an apology email, they didn't respond adequately. Their helpline representatives are also very rude and unhelpful. This isn't the first time this has happened, and on top of that, their service doesn't match the high prices they charge. I wouldn't recommend them at all.
Hidden Charges not disclosed
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DracoJ99 –
2024-03-03
The app provides an easy way to get your pickup and drop but there are hidden charges with regards to how far the drop location selected is from the actual home/flat. The app allows to select only the drop location that is available via the maps in the software. We are not able to select the exact drop location required. If the house or flat is not within 50m, the delivery vendor starts asking for more money to get the items delivered. There is no provision in the scheduling to select how far it is from the actual drop location and the vendor can haphazardly ask any amount. This was my first time booking a mover and packer service through portor and I am sorry say this has been an extremely unprofessional approach towards having the quotation given and partner vendor services. Do check these hidden clauses as the porter team will just try to convince you it is the vendor’s right to ask instead of working on detailing out these clauses on the invoice of the bill. If customer is aware of such additional hidden charges, he/she might opt to not take the services of porter. Extremely unpleasant experience resulting in loss of customer. Also noticed one more thing, they block you when you raise complaints
Worst customer support team
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BMGosai –
2024-02-22
I recently had a discussion with Saurabh from Senior resolution team (As he mentioned)
One of the most pathetic Customer resolution member I have come across in my whole life.
No manner of speaking and no way of resolution was also provided.
It was matter of few Rupees only but while being in touch with Porter support, I Came across as Porter being one of the most pathetic solution provider companies in india.
My business requires regular transportation service And I have been using porter from multiple different numbers and account but encountered with Support team for the very first time and it was worst experience and also realised how paralysed Porter support system is in case of any issues and concerns.
They also do not have any history or database of the porter Partner and just share your personal details to anyone without proper Terms and conditions (As mentioned by Saurabh only)
Which is big security threat in itself.
I will pay more amount to my local dealer rather than using Porter service.
Will also ask everyone to delete this pathetic app very soon.
Fraud for triple payments
–
Kanchan Dhiman –
2024-02-10
We have booked porter service from Ghaziabad to Bihar (Patna). Under AWB #, I have paid express charges for early delivery. Porter refers to the same further partner delay. But the next day, I got a message for additional weight charges. I had a few words with them and paid extra charges for early delivery. But now the delivery boy has called us for the pending payment. They totally denied delivering the packet. They said we couldn’t hand over packets to customers. I have a request to call back. As per their norms, but from 10 o'clock, I got only a missed call from them. The packet has very urgent documents for AIIMS Patna. It's very urgent for us. They are not answering my calls. They are doing frauds
Lost my parcel worth 2 lakh
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Lost my parcels in transit –
2023-11-20
One of the worst service whith no security of your parcels. I booked 3 wheeler auto from sultanpet and there was 20 parcels i kept in that auto and told driver to go to destination since i had two wheeler i told him to go. When he reached to destination i checked my items there were 2 parcels missing worth 2 lakh items in that and eyen i complaint to porter customer care they told they will give complaint and take action but still there is no response. While talking to driver he told there were thief with a knife and they took those parcels. I still can’t believe this how can this happen in day light and on a busy road. One of the worst service and doing fraudulent with there customers. Using porter since 4 years now i didn't face any trouble but yesterday i lost my 2 parcels worth 2 lakh. Please look into it and resolve it as soon as possible.
Fraud Company
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sakshi.a.singh –
2023-10-31
I booked an intercity parcel service, my package is yet to be delivered even after 15 days of expected delivery while the package is in same city, their customer support is useless and they say they have escalated the issue and give no resolution, I was provided a fake self pick address by the customer support, which turned out to be a residential apartment with no office, they have probably lost my package and have literally made me go 10 kms to a fake location for self pickup as they are failing to deliver, pls dont go for this app you will probably never recieve your package, I will surely file a complaint for all the hassle and harassment i went through and never got my package.
If you care for your order never use porter services
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GauriAkode22 –
2023-10-18
I had a very important parcel of mine to be courier. So I booked the order on Sunday and made the payment regarding same which was very high and the delivery date was of next Saturday. So I waited but no delivery was done. So I contacted them multiple times for 3/4 days for requesting to deliver my order asap. After doing all this still they haven’t delivered my order yet. I called multiple times in a day all they would say that ma’am it will be delivered today itself, we have marked your order on priority all that. But both happened, the concerned team did not called me once regarding my order or not a single update about what happened with my order. They are complete cheats and careless and don’t care about the customer time and order. They don’t deserve any star. Most pathetic and worst service ever. Never ever use porter.
Occasional harassment by porter delivery partners
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achinjain –
2023-10-08
Porter is a blessing for my business. I use it to send small packages all around Delhi/NCR. But an incident happened yesterday (7-Oct-23) which has taken me aback. I sent a package to my client which my client had to pay at their end. When the Motorcycle Porter reached there he started fighting with my client and asked for ₹350 instead of ₹294 shown on the app. He threaten that he will report to Porter that we didn’t pay him anything so our account will get blocked. My client eventually paid him ₹330 and the Porter left. My father says that the same thing happened with him too. I’ll still use the service. It’s just something to keep in mind going forward.
Bad experience, delete app
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Bad experience- deleted App –
2023-10-08
Just deleted Porter app from my phone. No support from Porter customer care but harassment. Total payment due was 2279 which was increased due to system error. After having negotiation with Porter, 318 rupees was deposited to driver wallet account by Porter and asked me to pay 1961 rupees. I have paid due amount 1961 rupees. But after paying suddenly Porter app was showing that 318 rupees is pending. Several times I called Porter customer care to inform that 318 rupees discount was offered and already paid by Porter to driver wallet. But than also matter is not resolved. It is not about 318 rupees but it is about a lie and harassment Porter is doing to their customers.
Poor driver behavior & response
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chinnathambiS –
2023-10-02
I booked a transport vehicle today for shifting my home. After reaching destination, found the bed onboarded was missing. When questioned about the bed, driver response was lethargic. He asked us to file a police complaint for finding the bed and it will be found within a week along with customer support.
Frustrated with his response, i searched it around all areas and found it finally on a road side. Bed dropped from the vehicle because of poor driving and onboard, point to note is he asked extra 150 to onboard things into his truck which i paid (just to place things in his truck, not shifting help).
After all these, he still says its not his fault if things are lost and i have to file a complaint in such situations with police. With the facts, what assurance does this app provides me to book for the next time ?
Partho Katyayan
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Partho katyayan –
2023-09-27
I recently used Porter transport service, and I must say it was an excellent experience. From start to finish, their service was top-notch. The driver, Pawan Mishra, was not only courteous but also extremely helpful throughout the journey.
What impressed me the most was their efficiency. The entire process, from booking to reaching my destination, was seamless and hassle-free. Porter seems to have a knack for choosing such exceptional drivers like Pawan Mishra.
Overall, I highly recommend Porter transport service for their outstanding performance and the way they select such excellent alliances. It's a testament to their commitment to providing a great transportation experience.
Pathetic
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Uninstalling Swiggy –
2023-08-22
Very unprofessional service. I was denied to load my own household saying that these are not mine but other people’s things. Just because my friends were involved in laoding. I was having 2 cartons and 2 bags kept at my sister’s place next to my building and the driver said those were of 2 building’s household. I will make sure no one from my contacts deals with such nonsense. I booked the local mini truck and it took 500 to pick up and drop my stuffs where as porter was charging me 921 for the same trip.
After a heated argument with driver and contact support they changed thier policy suddenly that your household should not contain overall weight of 25kgs.
Worst experience and poor customer service
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Anonymous-Aaa –
2023-07-21
I have booked porter for furniture transfer service
Waiting chargers were already applied in app still driver asked to pay more
Due to network issue payment got stuck, i asked him to wait for 30 mins and driver threatened me to come to my place again if i will not pay him again
Hence i have to pay him again and after half an hour earlier payment was also transferred to him
I asked him to pay as double payment was done no response from driver side
So i raised a ticket and complaint i explained the issue 4 time to 4 diff executive while in conference with driver every-time. No resolution and worst part if you don't receive their call they will close the case and again you have to open a new case starting from scratch
Means seriously they cant reopen the same ticket and no way to track the ticket .
Also they will always take driver in conference why cant they solve internally as i have discussed the issue in conference three times with driver. They should first internally align.
I have security concerns if he can threat me for not paying immediately he can come to my place anytime and threaten me again.
Porter really has to improve their customer service.
Best Ever Logistics Delivery App
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Deepesh Khemani –
2023-07-20
I am writing this review because I am fully satisfied with the service of PORTER app and their team , because I have been using this app for last 6 months and I have booked more than 50 vehicles in their each and every vehicle category , and the best thing was PORTER gold which allows us book vehicles at 20% discount , there staff is very well addressed for each and every issue that can be created. So a big thank you to PORTER team for making my goods delivery more smooth and easy.
Using legal loopholes and avoiding responsibility.
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Neel2K3 –
2023-07-09
App has become popular because of the business model of quick and competitive rates offered while bringing transporters and prospective customers with together. It works around certain legal loopholes, probably to keep things simple, avoid responsibilities for bad service by transporters. I used it locally between cities, but a close relative booked their intercity service. Their partner transportation vendor picked up the goods - did not provide a challan or a receipt - so essentially you have no proof that they took your consignment. It does not reflect on the app at that stage. Also the vendor collected 80 percent of the charges which is also outside the app. Nothing reflects on this app apart from the fact that you have booked a service paying a small booking fee and that your “shifting is under progress”. So, you have to wait for 4 or 6 days or whenever your consignment is delivered . TTill that time you have no proof that you have paid the company or the fact that the consignment is collected. All through that period it shows that the payment is pending despite you paying a humongous amount. The app should record at every stage to be rated so highly and trusted . Other Swiss it remain a just a basic tool to bring a cistern and trader together without proving any security
Poor service and lack of professional courtesy
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Harj01 –
2023-06-10
Booked packers and mover services from Porter after looking at many positive reviews online but personal experience was substantially below par. Firstly the supervisor was assigned just 10 hours before the scheduled start time, secondly, the assigned supervisor continued with excuses to delay the arrival time including quoting government restrictions (read ‘no entry’) at the time of assigned arrival. 3-4 calls with customer care and the result, booking canceled with INR 500 paid for booking advance forfeited. I guess it’s a way to make INR 500 for each cancellation and delivering profits in the books by stealing from common people.
Simply not recommended for anyone!
Worst experience in Packers and Movers
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jatan raval –
2023-06-04
Sales men will make promises during the order, But ground labour will show you the reality.
The app doesn’t have any visible clarity about the items mentioned. Each item in the menu should be displayed with a picture for better clarity.
Your selection will differ according to the ground workers. The ground workers will ask you to revise the order and will not work until the order is revised. The revised order will have higher price even if you ask the support team to remove any item from the order. They will give the excuse of “High demand” for increased price. If you raise any dispute during the work then they will raise the ticket which will be resolved on their availability and during that time the ground workers will not do any work and will wait until the issue is resolved. If it is Sunday then don’t expect it to get resolved.
So many bugs, some how works
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kickassmoni –
2023-05-26
The app doesn’t have notification on / off option. In settings, the only option is to delete the account.
I get so many spams every day.
The app doesn’t provide real tome tracking of the rider. This is the most crucial for ap of this kind.
Tracking interface is super annoying. Half of the screen is filled by stupid banner and rest of the screen shows very tiny sized tracking details. And suddenly a big banner pops up every time you click on track button.
The only way to contact customer support is by raising a callback request. Support people are living in an era of 1990s.
No matter what language you select in IVR, support people always talk in hindi.
Please spend some money and fix these issues. Most importantly the tracking interface and lack of real time tracking.
There should be an option to block the riders who misbehave so that they are not assigned to the same buyer again. I went through a very scary experience when a rider threatened me and asked 200 rupees extra on top of the bill. I was told that it will be escalated and support will contact me but it never happened. So, old people, girls living alone, use the app with caution as the service provider has no control how a rider will act/behave with you.
Make Life Easier by making Porter work for you…
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joy.yagnesh –
2023-05-08
It has been at great help the people work to carry load / material and the platform facility users. In Ahmedabad at hot sunny weather a person brought my material all the way from 20 Km away on motorcycle. I appreciate the people behind the scene and the people who are front runners on the road.
They are well mannered, disciplined and honest.
Thank you Porter for the solution to our problem “ who will run ? “
No tracking and responsibility
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Vinayaknp –
2023-04-06
After booking was accepted for moving stuff, there were no details given. I had to do a follow up with the vendor who had no idea he had accepted it !!
There was no tracking done by the company . They vaguely said a replacement will come 2 hours after the booking time !!
I did alternate arrangements. Customer care first tried to keep taking more time , then said per their policy will not refund booking amount though delay was fully from their end as it was a live booking , whatever it means . As if they were doing me a favour by saying someone will be 2 hours after the scheduled time.
Then said amount will be refunded 5-7 days.
Stay away if you are looking for moving household items.
Best Bike delivery service in market
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Fazrul Nickname –
2023-03-01
I figured only late that porter has bike delivery service where the rider will pick up and drop things at the drop points. I usually use Swiggy genie or Dunzo for this purpose. They were either expensive or they won’t cover remote areas of the city. Porter covers more range compared to the above mentioned services and price was also reasonable. Really impressed with the service. Porter really needs to do marketing for this, being a regular online delivery user, I came to know of this service only today.
Worst service
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Client Sejal –
2023-02-26
Worst service the order placed was incorrect, also we said it’s 3 Almaris they mentioned as 2 and the worst part is that literally asked me to pay extra for the other almari.. it was the biggest inconvenience and also they boxes we order was 9 they came with 7 I don’t know how to manage 30% of stuffs are still in house and when we asked the helper and coordinator they say we don’t know about speak to company and when we call them every order we given they charged extra total cost was 8000 and now for 1 almari they asked us to pay 4000 , worst company do not go to for this if you complain they will give an email id asking us to write , people who are shifting are already stressed and now they come up with more surprises.. please understand customers will not know your process but you are trained … worst experience
Please be aware !!!
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Kaarthick BALAKRISHNAN –
2023-01-28
I made a booking through Porter. There was an issue And to resolve it I had to make 20 plus customer care calls . Usually the customer care will follow up till you pay. Once the payment is made they will not respond. Unfortunately there is no place in APP store to paste the pictures else I could have added the call log and showed the pin I had to go through. I had to cancel the service and when I asked for refund they did not refund. So please be aware of making payments. U have every chance of loosing the money. The estimate and invoice also is completely different.
I suggest u take a local partner to help you move. You will not loose money atleast. I lost the entire payment please be careful
Worst packers n movers service
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Sheetal_ –
2022-12-31
I booked their packers n movers service 5 days prior my shifting they asked for advance, I paid the token amount. On the day shifting no one was there to do the work. My shifting was scheduled at 10 am, after my constant calls they arranged pickup around 1pm, they sent just 2 boys without any bubble wrap or tools for dismantling furniture like bed RO as was committed in my invoice. Then the vehicle they sent was smaller which could not carry any furniture. I have to leave back my bed there. And dismantling was done in a very bad manner, as my discussion with porter executive I have to return back cartons after 24hours when I requested them the vendor started fighting.
Please don’t book any packers n movers service from them
Exceptional Packing and Moving Services
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anna.dg.007 –
2022-12-28
Our booking on porter was super smooth, we had queries regarding the booking on the app and customer services helped us promptly.
Furthermore on the day of the shifting, the team was cordial, swift and very cooperative. We have shifted before but no other agency has taken care of our belongings with such care. Things were packed safely baad methodically. They asked us to label boxes based on rooms which made the unpacking process easier.
They were also observant enough to notice damage on our belongings and bring it to our notice before getting it packed to avoid future problems.
Overall experience was very very very good.
Not trustworthy
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abdurz –
2022-12-04
Tbh i think Porter isn’t a trustworthy application. Your goods arent secure. One of their rider lost my stuff and accepted in a conference call with the porter executive that he did and then i was asked to send a picture of the invoice to provide the valuation of the goods which was done. I was further asked to wait until a senior executive will call me to explain the further procedure. It’s been days and out of no where i get a call that “ sir as discussed we are transferring 2000 in your porter waller in compensation, where actually there wasn’t any discussion and how can i even accept 2000 for a good that I purchased for 6000?” Further they tell me we will inform our senior executive regarding this and you’ll get a call and guess what I haven’t got any call till now. To all the people who think that their stuffs are secure while sending it through porter, please don’t they tell you that they take accountability but they don’t. You’ll just get harassed calling them again and again.
Customer acc suspended? Shame for there customer for using porter
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thappu –
2022-11-25
I have tried to book rental vehicle as for my business for 4hr, 1st driver called me and begged for cancellation from my side due to he’s from far location I canceled it 2nd driver said I won’t come for rental he doesn’t know about rental I will not do 3rd driver said he’s vehicle belt broken 4th driver said he I’ll take 2hr to come if you wish to wait I’ll come.
All those happened and I kept on cancelling them and ordering new vehicle. Then all of a sudden I got suspended from porter saying that I canceled to many times so proter want me to call for every single order before cancelling then tell them the reason then it should be cancelled by there end. I don’t see how i should call for there driver mistake and now I’m there worker as thy asking me why did you cancel the order you should inform, think it’s some stupid made the order of booking system who can suspend customer giving order shame to company like this for making fun of there own customers
I never leave a review
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nadichikitsaa –
2022-11-09
Time : 8:30pm- I had to deliver a parcel to a doctor. My family tried with various city courier services. I went to sleep as I had just returned from my overseas tour. I believed that the courier was delivered.
Time 4:30am - I woke up to a message from the doctor that the courier wasn’t delivered last night. I realised that no courier agency had come to pickup the package despite requesting. They had no available pickup boys.
Time: 4:45am - I searched various courier services in Bangalore. My search criteria was “Anytime, anywhere, anyhow”. I found two courier agencies but, again, after registering found that there were no pickup boys.
Then, I found Porter. I had used your service before to shift some luggage. But, never for a small parcel.
I downloaded the app on my iPhone and entered all details.
Time: 5:24am - I was given the courier name Mallikarjuna. I contacted him. Within 8 minutes he arrived and collected the package.
Time 6:14am - Package was delivered.
I thank your team for being with us at this odd hour. Bless your team. Bless Mallikarjuna.
Amazing Experience
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xlusive_ani –
2022-07-11
I have heard about Porter from my friends and thought of giving it a try when I had to shift apartments in Hyderabad. I can only say the experience from the time of booking the service until the movement was completed was amazing. The booking was accepted readily and Mohan was assigned to shift my goods. Very prompt and efficient service plus the pricing is also reasonable. Kudos to the team for designing such a simplistic app and providing end to end solutions with such an amazing experience. 5 stars indeed!
Moved Basic Home Stuff From Storage
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7shrey7 –
2022-06-05
This was the best service I have came across lately.. Can not thank you guys enough.. hope it does not become like Uber/Ola eventually, which feels more like they are looting & consuming a lot of time of the person rather than helping solve anything for the consumer.. I see some issues mentioned on google reviews I hope you guys resolve it quickly as you guys have great potential to become an awesome organisation..
Also, if lift is available, you should provide help to move to the floor if someone is adding helper, it felt a little incomplete service as the driver and helper said that they can only leave stuff at ground floor..
Very convenient service
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Meeky17 –
2022-05-24
Having a movers services as handy as Porter, has made luggage movement easier and a lot more convenient. The options of different capacity of vehicles and accordingly the applicable prices is a great option to have. Rather than spending a huge sum of money for even few bags which is standardised in local movers, we have an option to choose the package which saves us quite some amount of money. Only feedback is that the drivers should be trained well enough to communicate well. Found too many arrogant drivers. Second, the helper money that we pay should be well justified.
Nice experience
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Vfurlenco –
2022-04-28
My first order with Porter was an amazing experience. The whole process from booking till delivery was smooth. They took care of customer’s preferred time slot, packing of the goods, professionalism of the customer care , delivery guys and on-time delivery was just amazing. Thanks Porter Team, Keep it up ! I am pretty sure that if you continue providing such service, you will gain customer’ confidence and they will remain on your platform. Good Job !
House shifting service availed- excellent
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dr herle –
2022-04-13
I used their house packing and shifting service. They were on time and very reasonable in rates. They did the packing as per my request. Glass items were handled well. During the loading into truck too, they were careful to pack the sides well so that the items won’t shake and get damaged during transport. The same truck came to my drop location unlike other packers where they load onto bigger container and club with other customer’s parcels . I am quite satisfied with the porter service
Not a complete solution for distribution
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Star489 –
2022-04-12
I don’t generally give reviews , but u really needed to say this , the app isn’t friendly for people who need labour for loading and unloading. The drivers even on selecting as helper do not load or completely unload. Upon google search I found it is supposed to be giving an option for helper + labour , yet that option is also not available and specifically helpers are not available for vehicles such as EECO. Even if it’s eeco doesn’t mean that the items are going to be light weight and I keep facing this issue. My work is being hampered and failed to find a solution for these issues. Not even a single driver has accepted loading and unloading without a payment extra in cash and this makes the service highly expensive.
Top quality service with highly trained professionals
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kamal vamshi k –
2022-04-04
I have used porter house shifting service for my 1BHK house, the way they packed all the fragile items is good and the supervisor has monitored the entire packing, loading and unloading process and done the shifting process very carefully. All the workers were polite and followed my instructions. Home appliances and bedroom furniture also handled carefully. Thank you Porter for your service. Total cost was very affordable and they gave me best deal compared to other house shifting service. I highly recommend Porter for your house shifting. Thanks
Porter Service - Packers & Movers
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DjV!! –
2022-03-13
I was so moved by No Broker to use them for the packer and mover service, but it was during my final moments I discovered that porter offers the same service. I got on a call with the customer service team , who helped me take my list of belongings and provided me a quote which was almost 35-40% cheaper that the earlier provider. I went ahead , made the booking. On the day of booking the team shows up right on time, packed everything carefully and helped me move in to the new home peacefully and without any hassle. Kudos to the 2 guys that came that day, and kudos to the porter team for such an amazing service. Highly recommend !! Keep you the good work , I am a satisfied customer with the porter service.
Issue with new update
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Hryday chheda –
2022-03-01
We are regularly using porter services for years now. We pay for the trips using porter money as well as make cash payments. Earlier when we clicked on payment on the porter app we got the full history of the transactions which helped us to know the deduction of money from our porter wallet account real time. Now you have remove this feature and this creates lot of confusion to track payments. Request you to PLEASE GET THE FEATURE BACK ON THE APP.
Just Superb
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Manik Laskar –
2022-02-20
I have barely written a review for an app and its services like this, but for porter i am pleased to right, i have used porter about 10 times in the last 2 years and believe me logistics have never been this convenient ever before, The drivers ive had have always been extremely helpful, even if ive not paid extra for helper, they have helped me the best to their capacity, the payment options are convenient, the time shown for the drivers to reach has always been accurate, if there is a way to thank porter enough i would be pleased to because transportation and logistics have never been so much convenient before..... thank you so much for the excellet app experience, excellent accuracy, polite drivers and ya one last thing een when i had an issue with payments they have waived of my entire balance too which is a really hard to find goodwill gesture these days
thanks a lot 🤟
Happy with service
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HM85365 –
2021-12-25
Had registered long back to check based on advertisement i saw… however booked service today and experienced that its so simple… normally dealing with tempo guys is painful… however had smooth experience… i got it at 1/3rd of the normal coat which i would have paid for the same service… (i got 50% discount since that was first time booking) overall nice efforts by team… two suggestions… 1. The app seems to hang/status of vehicle dnt seem real time… 2. Dont call customers too frequent for booking so that they start feeling negative abt application… rest all good. Thanks
GREAT INITIATIVE
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Fletcherfernandes17 –
2021-08-05
I believe Porter is a great start up and it’s a great initiative in today’s world ! Compared to other packers and movers ! This is way cheaper and also convenient and can be booked at home With it’s new features getting added every time it’s just getting amazing and Porter really tops the market through it ! I even love the helper option because that really is needed when it comes to old aged citizens and also people with some problem ! I only wish that Porter continues to be active and help citizens everyday ! #portermoment
Final charges increased- cheaters!
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Deepika Dakuda –
2021-07-08
A warning for small business owners: please do not use porter. They will show you an amount before delivery, and will charge you a higher amount later. I had a similar experience- was shown 107, then was charged 167!
When I raised a complain and their team called me, the person was just not willing to listen to my side of the story at all. And when I told her to please never ever market their service to me again, and that I’m going to be uninstalling their app, she said ‘ok’!! Right after the call, I got a message saying porter tried to call me but I was not reachable! Very convenient for her to mark this case as closed!
Please use WeFast or Dunzo instead but never porter!
Very happy with their services in Mumbai, must try .
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Guru SD –
2021-07-03
I have user this app twice to get my electronics at Malad Mumbai, both the time drivers were soft spoken and gentleman, they pickup my fridge and washing machine and delivered at my location without demanding extra money.
App did a great job while booking the tempo and tracking during the delivery, I was able to see tempo image moving on map. First I drop my plan to use this app due to plenty of negative comments but I am happy I taken my decision and used it.
Nightmare! Please don't go with porter for house shifting
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VamshiKumar –
2021-03-03
This is the worst service I've ever encountered in my life. First they said they will come at 7 am but turned up at 10:30 am. Second they didn't bring enough packing material and not even enough tapes. We had to buy tapes and give them so that they will seal the packaging. They bought two small autos to shift a 3 bhk house with king size bed, mattress, fridge, dining table, washing machine and other house hold items. We had to provide and supervise the packing as they were not packing anything properly. They didn't pack the dining table and upon insisting that it will get damaged they did it with the material we provided. After multiple type punctures later we reached our new home in the evening. What a nightmare of an experience!! You guys should be ashamed to call yourself a company who promised a good service.
Great Experience Overall
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megpammi –
2020-10-14
I realised that most people don’t write reviews when they have a good experience. And guessing that’s why there are so many negative reviews.
The driver was very nice. He helped me move my things into and outside the truck and do not complain once. He didn’t even ask for any extra money. He delivered it on time. Even though it was raining after I booked my ride the price didn’t increase.
Overall a very good app!! Would highly recommended if you are like me and don’t like talking to too many people.