iPhone Screenshots

Description

*About this App*
Sodexo SVC India offers a range of employee benefits digitally via the Sodexo-Zeta app. The meal benefit offerings include the Meal Pass card and Cafeteria Pass card. The company’s Gifting & Recognition offerings include the Premium Pass Celebrations card for festivals & special occasions and Premium Pass Rewards card for ongoing rewards and recognition programs. The company also offers a range of other employee benefit offerings such as fuel, mobile and more. All benefits can be administered easily via a single interface and employees can access them in one place via the Sodexo-Zeta app and a single card. All Sodexo solutions are powered by Zeta’s robust, next-gen technology platform.
These benefits can help employees save close to INR 75,000. To have your company sign up for these exciting benefits solutions, please write to us at consumer@india.sodexo.com
*Here's what you get with Sodexo-Zeta App*
- Manage Cards: Manage your cards on-the-go, change PIN, block or unblock or enhance security for your card with your mobile app
- Transaction History: Track spends and receipts on-the-go via the passbook feature
- Exclusive offers: Access exciting offers and discounts on your favourite brands - all from one place
- Quick, Easy and Secure Payments: Use multiple payment methods to make secure payments powered by Zeta technology. Simply scan & pay via QR codes at Sodexo-affiliated merchants or copy card details using ‘Assistive Touch’ feature for online payments
- Super PIN: No need to remember your card PIN. Generate and use a dynamic ‘Super PIN’ (valid for 2 minutes) from the Sodexo-Zeta app, to authenticate transactions online or on a POS terminal
- Merchant Directory: Access the Sodexo merchant directory for Meal, with a simple tap on the Mobile App. You can even suggest an outlet to be added to Sodexo’s network
- Shops: No need to have multiple food apps on your phone. Place your order directly from the integrated food apps such as Swiggy & FreshMenu and pay instantly from the Sodexo-Zeta App
*Permissions required by your Sodexo-Zeta app:*
Sodexo-Zeta App requires the following permissions to provide you an amazing user experience:
- Contacts: Used to send gifts and funds to your family and friends
- Location: Used to enhance your payment experience and reduce the risk of fraudulent transactions
- Phone: Used to call support team from the app directly
- Storage: Allows you to upload reimbursement bills (as per your company policy)
- Camera: Used to scan merchant QR codes for instant and seamless payment experience
If you have any questions or feedback, we’re all ears. Contact us at consumer@india.sodexo.com or call us on 02269196919.
*About Sodexo SVC, India*
The Sodexo Group works towards improving the quality of daily life for employees, partners and customers across the world. Sodexo SVC India is a 100% digital Employee Motivation & Benefits Services provider and partner to 11,000+ companies across the public and private sectors. Our Employee Benefit Solutions are customized to meet specific needs of organizations and help them develop their best-motivated workforce.
With an aim to continue to bring the best offerings to the market, in 2019, Sodexo India and Zeta merged their employee benefits businesses. Zeta is one of the country's fastest growing technology developers in the benefits space. The partnership brings together Zeta’s next-gen technology platform and Sodexo’s proven expertise and specialization in employee benefits.

What's New in Version 3.3.12

Bug fixes and Performance Improvements.
Management of tokens generated for meal cards.

Seller

Name

BETTER WORLD TECHNOLOGY PRIVATE LIMITED

Information

Version

3.3.12

Size

213.5 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 10.0 or later

Devices

iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max

Languages

English, Hindi

Customer Ratings

All Versions

9,181 Ratings

Customer Reviews

Not able to Open from the day ios 16 release

 – 
itzkaushal8055
 – 
2022-12-01
Not able to open from the day ios16 release no update nothing waiting for around 4 months now

App is not opening

 – 
Amithaak@119
 – 
2022-11-30
Version 3.3.12
The moment the app is opened, it tries to load and then it closes and goes to Home Screen.

App Not Loading!!

 – 
MGhiya09
 – 
2022-11-30
Version 2.21.0
It is showing this error - Temporarily disallowed as per RBL Bank’s guidelines.
What am I expected to do in this? I am unable to access my Sodexo account due to this. Request the team to look into this ASAP.
Thank you.

App Crashes on iPhone14

 – 
Anu_hld
 – 
2022-11-30
Version 3.0.1
This app crashes on iPhone14/iOS 16.1.1 as soon as we try to open it.

Not opening in iPhone 13

 – 
Stinivas Reddy Ch
 – 
2022-11-30
Version 3.3.6
App is not opening in iPhone 13. When I click on it, it just disappears

Main page not displaying

 – 
Puneet@27
 – 
2022-11-29
Version 2.33.1
Worst experience in opening this application tried maximum number of times
Uninstalled and installed many times but not the application not opening this is worst experience 😡

Sheshank

 – 
redyy0908
 – 
2022-11-29
Version 2.10.0
Good

Worst service

 – 
shubh2302
 – 
2022-11-28
Version 2.26.1
I am having issue to access my zeta app so i sent an email to team 3 times and its been a month there is no response and the number provided under app is not reachable. Worst service half star not even one

App closes automatically for more than a month

 – 
sr_edwin
 – 
2022-11-27
Version 2.15.1
Opened the app and it closes - Its updated to the latest version

Pathetic App

 – 
Mayur Muchandikar
 – 
2022-11-26
Version 3.3.7
Dont see and buttons at all

Sodexo multi benefits card

 – 
keerthi1234
 – 
2022-11-26
Version 3.3.8
This is regarding Sodexo multi benefits card, I tried to use the amount for my mobile recharge from telecommunication category. The amount was debited but my mobile did not get recharged. So I tried using it in airtel thanks app and the payment got failed. What is the point of having the amount in Sodexo for telecommunication category when we can’t use that in any apps

App crash

 – 
dabs sah
 – 
2022-11-26
Version 2.29.9
I’m unable to open the app using iPhone 14. Can you please fix

Unable to login even after valid OTP

 – 
tech feedback
 – 
2022-11-25
Version 2.19.0
Unable to login even after providing valid OTP from both email and mobile. Keeps showing something went wrong. Please try again later. What the hell is this? What the team and company doing? Don’t you check whether this crap working or not? Fix it asap

Zeta App unable to open

 – 
apps091992
 – 
2022-11-24
Version 2.28.5
My issue resolved , Thanks Zeta & Apple support

Great experience

 – 
PRApri@1996
 – 
2022-11-23
Version 3.0.3
Sodexo is the good app , it is used for almost all grossary apps and known outlet .

Worst customer service ever of Sodexo

 – 
ksrrdr
 – 
2022-11-23
I have been waiting for my physical Sodexo card since 2 months. 3 service requests are raised and contacted 4 times via phone to customer care. They just ignore and do not resolve the problem. It is 2 months now still they cannot issue a card. That’s how they operate.

App Crashes

 – 
Ch Krishna Chaitanya
 – 
2022-11-23
Unable to open app

No response from customer support

 – 
neiharika
 – 
2022-11-23
I got a new account for which i tried login. But after entering mobile no and OTP there is no response.. what is this even after sending a lot of mails there is no reply from the team?????

Crashiest / Trashiest app

 – 
Grynn79
 – 
2022-11-21
Keeps crashing - our servers are busy

Worst app

 – 
hsbynd
 – 
2022-11-21
Even though we give the registered email I’d it’s still not able to recognise either their database is dumb or they just don’t keep the data in a secure way, their support is also unreachable
Worst app

Crash on iOS 16

 – 
Girish Om
 – 
2022-11-20
App is not even loading and simply crashes while opening. Been more than month. Fix ASAP

Sodexo services

 – 
Arvijana
 – 
2022-11-20
Excellent employer’s benefit. Can also use as a tax saver. Speedy transactions and hazel free payments option. Thanks to Sodexo for offering such as great service.

All good but require need to install chips in the card

 – 
iakham
 – 
2022-11-20
Install chips in the card

App crash

 – 
khembhai
 – 
2022-11-20
Sodexo isn’t opening in my iphone 13

Not able to open the app

 – 
ghasno
 – 
2022-11-20
The app is not at all user friendly. I’m not able to open the app i can see the icon on my phone but not able to open or delete or perform anything

Zeta review

 – 
kissingerv
 – 
2022-11-19
Details like name and number on e-card is overlapping with pics on the card and hence not readable. Pl apply some common sense while designing the card.

App opening issue

 – 
prassana25
 – 
2022-11-19
There is a persistent problem with the app opening in my ios device.This haven’t been. Resolved over the past entire month
Highly disappointed

App keeps crashing

 – 
Raagz777
 – 
2022-11-19
Cant open this App it keeps on crashing….fix it ASAP

App crashes from sometime

 – 
ssn_ios
 – 
2022-11-18
The app is crashing in iPhones from past couple of weeks. Why is no one looking into it .

Crashing

 – 
jjsingh28
 – 
2022-11-17
The app’s been crashing and crashing and crashing!

App crashing, unable to open on iPhone

 – 
Sodexo corporate user
 – 
2022-11-17
Have been trying to access the App since last 3 days, it’s crashing everytime I’m clicking and not opening at all.

Easy to use

 – 
ParagAD
 – 
2022-11-16
Simple UI
Easy to use

Enjoying

 – 
Saurabhpatnaik
 – 
2022-11-14
Having a good experience using the Card.

Good one !!!!!

 – 
mahi😌
 – 
2022-11-14
Works fine

Good

 – 
narhsjjs
 – 
2022-11-14
Good

Crashing!!

 – 
Manohar742
 – 
2022-11-14
This app is crashing on iPhone 14 pro. Please fix it asap. This has been the case since 2 months.

Awesome

 – 
jeevanganesh
 – 
2022-11-13
Good

Zeta

 – 
chidree sandeep
 – 
2022-11-13
App is good and essay to use

Nice food card app

 – 
aditur2112
 – 
2022-11-13
The app is simple and useful. Converts my food allowance into Swiggy orders

App crashing

 – 
Ratulsail
 – 
2022-11-13
App is in beyond usable condition. App crashes immediately after opening. @Developer Please solve it for ios 16. Else have to uninstall.

App

 – 
rajshinde
 – 
2022-11-13
Very good app

Application is crashing on iOS 16

 – 
Nirbhayxo
 – 
2022-11-12
Hello Team,
I am unable to open Sodexo App since I have updated my phone to iOS 16 Developer 2.
Kindly fix this app ASAP.
As this app is a saviour

App crashes

 – 
Vagi's
 – 
2022-11-11
After update app is crashing in iPhone X ios 16.1. Developers please look into it resolve ASAP

Easier to read detail

 – 
dxdev
 – 
2022-11-10
It's so difficult to read the CVV, card number and expiry date with all the strange graphics going on in the background and the small font. It's such a basic asoect that you guys have overlooked.

Good app!

 – 
Nambirajan G
 – 
2022-11-09
Works well

Poor App, Terrible Support

 – 
manishvatsyan
 – 
2022-11-09
Trying to login since past one year as I was accidentally logged out. Sent multiple emails but to no use. Honestly I am very disappointed and I am considering deactivating my sodexo by this month end.

Complete useless crap

 – 
Bipin Gangani
 – 
2022-11-08
This is complete useless crap card. I am an employee and have meal pass from sodexo. It is utterly useless card which does not work anywhere. Sodexo service is so useless and buggy that their merchants keeps on denying to accept their card by saying ‘server is down!’. I have had so many such experiences.
What’s more annoying is Sodexo’s customer service, their customer support never resolves any query or issue and just keep on closing tickets.
Overall it is waste of time and I have stopped getting any money in Sodexo, rather I prefer to pay taxes than this kind of crappy service.
Hope they improve someday!!!

App crashing on iphone14 pro max

 – 
Amazing podcast raw
 – 
2022-11-08
As soon i m opening app it’s crash pls fix quickly

Excellent App

 – 
Omkar13
 – 
2022-11-08
Great App and interface

Love it!

 – 
sahithikurapati
 – 
2022-11-08
I loved the app

Unable to Login

 – 
hzhdheksnsbdbf
 – 
2022-11-02
My present phone number is registered with my previous employee email id and I have dropped an email nearly 3-4 times asking them to change my registered email Id but these people don’t care to respond on email. I cannot use my Sodexo meal pass allowing me to spend money given by the company. I have to bear the expenses for food because of their lack of communication and irresponsibility. Atleast have the audacity to acknowledge and respond back on emails and this is not how you give client service.

Very poor service, not resolving problem

 – 
bhartiprash
 – 
2022-08-28
Past from two months we are behind sodexo but till now no response in call and also in email, Our card got renewed but they didn't activate the card yet, we are calling daily but no response in phone and email, Even our money we can't use, they making fool by giving reason, Why so much complicated to activate new card automatically. We immediately need your senior person number who can resolve our issue without dragging,,

Not able to login in to app

 – 
bhageshk
 – 
2022-08-19
I have changed my phone and now I’m trying login into the app.. it gets stuck at the phone number verification. The OTP is received but on entering it, an error something went wrong please try again is shown no matter how many times the OTP is resent the error remains same and it doesn’t pass. I’m not able to use card from past 2 months. I have dropped mail to support so many times but there is no reply. Customer care number does not pass through ivr

Unable to login and long queue if we call customer care

 – 
har@5305
 – 
2022-07-29
The service from Sodexo is pathetic. I received my card ~2 months back from my company, till now I haven’t been able to get Sodexo card activated. In website I’ve activated the card but in mobile app I couldn’t able to login though I input the OTP.
I tried reaching to customer care on 28-July, I was 30th in the queue to speak with customer care executive. After patiently waiting for ~18min, some one answered my call and the next second they put my call in mute. I waited for 5 more minutes, but no one answered.
I think Sodexo should bring back the physical paper book coupons only if they don’t have capability of a good customer service.

Inconvenience needs to be resolved ASAP

 – 
Mable Thomas
 – 
2022-07-27
This is in regards to The Zeta Meal card . I am unable to login my Zeta. Even after sending several of emails Zeta is not even making an attempt to contact me. I am facing issues to relogin to my Zeta app on a new device. First of all not accepting the passwords, after doing forgot password it says Emailed ID not registered, Then trying to retrieve with Contact no , it says Number not registered. It gives a contact and email to get in touch with us. No. Is not reachable and emails are ignored by Zeta team. How do I get my issue resolved????? Just received 1 email from Mittal Karia on 19 Jul, saying our agent will get back to you within 24 hours. No revert back till date… This is getting soo dayum irritating…. Soo much of inconvenience to pay for meals in the Company. This is totally not acceptable. That the purpose of the meal card is not getting utilised for what it has to be used….I want this resolved in anyway by today. The worst customer Service ever!!!! no doubts the meal card is amazing but the Customer Service and Response by The team of Zeta is Zero or even Negative Rating!!!

Please give option to enter amount with decimal point

 – 
shembekaratul
 – 
2022-07-21
Under Telecommunication Card while paying postpaid bill, no option is provided to enter amount with decimal point. Either we have to pay less amount or extra amount. Please give option to pay the exact amount with decimal point.

Negative experience

 – 
unspecified_app_user
 – 
2022-07-04
Not sure if writing this is even worth but here is my experience.
Close account option doesn’t work. Keeps throwing nginx error.
Also when user tries to register, it stops responding at the final step.
These are all black box testing failures.
Please improve this for better user experience and if possible include white box testing as well

App Country Support

 – 
Elton menezes
 – 
2022-06-19
This app is not available for my friend who is in india but has a US Apple ID.
I have tried to contact Sodexo multiple times to ask them to tell their developers to make this app available internationally like Swiggy, Zomato, PayTM and so on but they just don’t seem to understand.
Please tell the developers to toggle the option on the Apple Developers forum to make this app available to The USA and other regions so those who use those Apple ID’s can download the app.

Horrible experience with the zeta app

 – 
Saroanu
 – 
2022-06-16
I have been trying to login into the app from past week and i am still stuck at very first step of mobile authentication. App sends the OTP and upon entering same into the app i get an error saying Something went wrong. Very bad experience. I have not been contacted and provided any sort of solutions but reply to this review says try the solution provided. Again a bad experience. Please revert to me with steps here.

Extremely Pathetic Service & App

 – 
AnushkaT9713
 – 
2022-05-21
I have been trying since two week to get my card added to the app and it is miserably failing. I get messages as Temporarily disabled as per RBI guidelines or OTP expired try a new session or number already associated with account. I keep getting new messages and I’m honestly so confused at this point. I have written multiple emails to Sodexo and zeta but none of them have replied. I try to call the customer care number it never connects. I honestly do not know what to do at this point. I am very very frustrated. This has to be the worst customer experience and service I have faced. I would never recommend this to anyone. Please try and help resolve my situation.

App is not working

 – 
Priyank95
 – 
2022-05-03
Unable to view the card and use the amount. The app is always crashing. Frustrated.
Update: The app is working fine right now. I got a call from the support team and they have made some changes in the back end for my account and it’s resolved now.

App with smooth experience

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Vineet 16
 – 
2022-04-20
App layout is fine, and it works smoothly without hangs.
There should be a option where we can see the list of stores which accept the premium pass or current card.

Great app

 – 
Devi.Priya
 – 
2022-04-10
I just got a notification that I completed 50 successful transactions in Zeta app. I do remember clearly that none of them failed. Even where the delivery boy brought the wrong scanner with him I could pay successfully using the Merchant ID. I would say, this app is really commendable.

This is a perfect example of forced digitisation

 – 
Dhairya.d.desai
 – 
2022-01-09
I’ve been using sodexo since the days of the voucher books. Life was easy then and we could actually use the those coupons. The card and the app made sure the essence and the motive is royally screwed up. 90% of the time, the app doesn’t even boot up or gets hanged. To make matters worse, even if by chance it does display home screen, getting pins is really a matter of luck. The stars have to align to make sure you get the pin and you can actually use your card balance. Especially on weekends. I’m seriously considering dropping out of the program along with my team and colleagues.

Very easy and convenient to make payments. Great App.

 – 
srkshirsagar
 – 
2022-01-07
It’s a great App. Easy and convenient to make payments using Sodexo. No need to carry the Sodexo on card. It’s secure and shows the latest offers that we can avail using Sodexo at any online grocery store

Embarrassing experience!

 – 
Joseph.anto
 – 
2021-12-15
It was a very humiliating experience with my Sodexo card. There are only handful merchants which accepts this card and to avoid any last minute surprises I checked in your Sodexo app whether Bikanerwala Janakpuri accepts Sodexo or not. After making sure that it accepts Sodexo, I went there and tried paying my bill. The merchant's POS machine showed that I have insufficient funds. I tried it twice and it showed same error both the times. I asked him whether they accept Sodexo or not and he showed me previous receipts of Sodexo showing me that they do accept and he very well know how to use the card in their POS machine. I then tried calling your stupid customer care number in the store itself but thanks to your "outstanding" customer experience efforts, it took 15 minutes to get your executive on call and attend my concern. Some one should learn from you to how to efficiently humiliate your customers as well as how to provide a below " 0 - Very Dissatisfied" customer service support!

Customer experience on Sudexo

 – 
Deepak Dhyani
 – 
2021-11-22
Hi Team,
Sudexo provides better facility to avail benefit of card and purchase/buying anything which helps me to save time and flexibility via using card.
Would like to suggest Sudexo team to approach more companies to Integrate Sudexo like. Big Bazar, DMART etc. to get much better experience.

Precise and Simple to use

 – 
Ritesh G001
 – 
2021-10-12
Hassle free experience till now.
The only suggestion I would give is to sync the merchant list which can accept payment through Zeta app.
My card only works in few of the listed merchants due to subjective company policy in which I am working.

Worst customer care response and app is badly built

 – 
Anup Heralgi
 – 
2021-09-19
The otp was not working even after multiple tries. It asked me to contact customer care. I called them several times but couldn’t reach out to them. I then wrote to them, they responded within an hour and asked for some details. Responded back to them with the details they asked for. Now they aren’t replying and not solving the issue. I’m just tired of trying to reach out to them.

Not able to link transactions

 – 
sudarsunperu
 – 
2021-09-18
The looks fancy and all but does not have some basic functionality right.
Coming to the problem at hand. Last two days I'm trying to link a transaction to my claim but it does not list any transactions. It just keeps showing the loader symbol forever.
It's not easy to raise claims and keep track.
- no unique ID is shown in each claim. When I call customer care I can't talk about 1 specific claim as there is no ID to it
- after I raise a claim if I look at it, only the photo proof is shown. The amount and the linked transaction are never shown.
Looks like the user will have to remember which transaction claim was done and which transaction yet to raise a claim

Bad experience

 – 
xcft09$&76
 – 
2021-08-12
I am unable to use the zeta app. Every time I try and login it shows some error. It’s been 5months I am facing this issue. However, Sodexo did send me the physical card but even that doesn’t work for me. I have reset the pin, still it displays same error. Not sure how do I fix the issue. Everyday I spend more than hour to call the customer care to resolve the issue still no action has been taken till now. They keep on suggesting same alternatives to resolve the issue on call and if I write an email they direct me to customer care contact. I am fed-up of following this recurring cycle of unprofessionalism.

small feature suggestion

 – 
rvteja50
 – 
2021-07-05
I've two suggestions actually
1. Please make sure you ask for confirmation (Yes/No) as users might accidentally click the option and it immediately takes to sending logs
2. Dark mode please 🙏🙏🙏🙏

No response from customer service

 – 
ramananaa
 – 
2021-06-23
My employer has tie up with sudexo or zeta to provide meal coupons. Recently zeta card has been replaced by sudexo coupons and I was supposed to get new physical sudexo meal card. But it’s been 9 months I have never received any card . I called CustomerCare more than 15 times every time they say case is open and give the same SR number. No one will ever look into it. Customer service just don’t care. Only choice is stop taking meal coupons from employer. Atleast reduced customer usage may allow to look into the issue.

Pathetic customer experience

 – 
Sagar Saglani
 – 
2021-06-16
I had very pathetic experience with Sodexo, earlier i was using Zeta and had no issues in last 2 yeras.
First of all its not available everywhere like Zeta, secondly on the shop where it is avaialble i had to pay 4% extra amount of total billing.
Why on earth anyone would pay 4% extra amount for buying grocery plus i was not getting any discount if i pay through Sodexo.
With such a bad service i have decided to opt out of meal voucher and discontinue Sodexo.

Asks for the password

 – 
ZetaReview
 – 
2021-04-21
After entering the passcode app asks for the password. I don’t remember app had asked for password earlier in my old phone. Even I select forgot password by giving my phone number or email address it says both are not registered, but I do get transaction details as message to my mobile number for which it is saying not registered.
I don’t know Zeta how are they surviving with such a pathetic app and customer care.

Pathetic support and worst customer care service

 – 
ZETAworstAPP
 – 
2021-01-27
The WORST meal app available in India. No proper handling of cards and customer service. Their customer care number never works and if it will connect, as soon as you press 9 to talk to a customer care agent it will disconnect automatically. And in chat option, your queue number always start from a double digit and when it comes close to 2-3, the chat window automatically closes and says PLEASE TRY AGAIN after waiting for ages in app.
I seriously recommend not to use this service and request some third party agency to take strict action against a bunch of fools sitting their just to provide a service which is very easy to provide.

Zeta

 – 
lakahmi
 – 
2021-01-07
Worst situation we are trying for first time using mobile number it’s asks for password . When you say forgot password it will ask you for registered email. When you provide registered email the app says the email is associated with different accoun. Pathetic loop that has been implemented. If you trying closing the app and restart the process starts inside the same loop again. Pathetic the app says I’m associated with different account

App doesn’t load

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KattuPoochi
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2021-01-04
App doesn’t load anymore. Unable to see passbook, balance and make online payments. Tried a few times but app simply goes blank after one tries to access passbook and the card. This is the only step to do in the app. Check passbook balance, check card and make payments. Such a fundamental functionality is broken at times. You’d one job. But A disappointment.

Its been 8 month I haven't received my zeta sodexo card yet very bad

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palak rathore
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2020-12-30
Hello you guys, the service of your is unexpected ridiculous. Its been 8-9 months now I had been issued this card and yet by after requesting calling you guys still I have not received my physical card yet, what are you guys up to, I will never suggest this zeta card service to anyone you are unexpectedly worst you didn't listen to your customer issue and never try to solve them as well
Very bad you guys very bad worst service
Very much disappointment I am sorry you guys do not value your customer and never listen to there query
Very bad service poor service
Very bad Very very very very very bad

New version is failure

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Arjhun RK
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2020-12-22
I couldn’t able to view my gift cards in the new app. In the previous app it was fine. To hilight this help centre is not able to accessible.
Worst experience. Rectify the same.

Zeta FRAUD by RBL (Ratnakar Bank) Yes

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ShivKumar Gurram
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2020-09-26
First thing,
Zeta is from RBL which is RATANAKAR BANK LIMITED (1st fraud on running business in India on the name Royal bank of Scotland) 😜😝😛 I have Zeta app and card. But after lockdown I can’t use it and RBL bank (Fraud RATANAKAR BANK customer care numbers are not working (2nd FRAUD) due to Covid and when I send email it get response after 1 week (I don’t think I can Kee eye on my mails) 3rd FRAUD ..... I have more then 7k in Zeta (FRAUDS OF RBL) account which I can’t use and always says technical error. And remember RBL is RATANAKAR BANK LIMITED one of the worst rated bank.
NOW we should write to our company HR that we don’t want FRAUDS OF RATNAKAR and will withdraw our company account from FRAUD ZETA👍👍👍

Terrible App & Customer Service

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rasikapande
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2020-09-18
A terrible application and even worse customer service. Unable to log in and causes a loop - my email needs a phone number and they confirm that my phone number is already using an account but when I try to log in using my phone number it results in an error. Can’t even use their app to chat with support because I need to be logged in/ phone number is no longer receiving calls and their suppprt email is just an auto-response. Been 10 days since my benefits with the company have been held up.

Full of glitches and bugs

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Aakash180393
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2020-09-03
Your app and the company isn’t quite as efficient as you think it is. My payments have been getting declined since yesterday for some reason, and there’s no clue why! I’ve been trying to get in touch with your support, but your calling support is available and your chat support takes about 50 minutes to connect. This is really inappropriate and embarrassing. Kindly get in touch if ya’ll really care about the people using your inefficient app!

Able to manage my Sodexo details

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BharatRKini
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2020-08-24
This app makes it very easy to view and manage my Sodexo card details and I especially love the Super pin feature.
There are small UI issues but nothing that bothers me to give a lesser rating than 5.

Worst customer support

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ashi453
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2020-02-14
If you forget your password or not able to login due to any reason zeta has worst customer support even bots reply better than zeta folks they don’t know their product and have no clue what you can do even to reset the password.

Facing issue on payment using app

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AparanaBhatt
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2020-02-12
I am facing issue while making payments from zeta app when passcode is asked as it does not show complete passcode screen and I can’t type the passcode where as it works when faceid is enabled . I am facing issue on IphoneXr with software version 13.3.1 .
Other than that app is fine and works flawless .

App not working properly, waste of time.

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Sivarajs
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2019-11-26
It’s been 2 days since our office started Zeta for cafeteria but it is not working as they say. Very slow backend updates, lots of payment failures. You can’t cancel the order even if you accidentally ordered anything, even before vendor accepts the order.
Reverse money to bank option is not working. I don’t know how I’m going to get my money back. There is no option in apps help section for reverting money to bank.
Overall this app is not useful, it is not working as they say. Had to spend more time than standing in que to get your food.

App is not working in IOS 13.2 APPLE IPHONE 6s

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tej4s
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2019-11-07
Whenever i try to use the zeta app it always shows that you are not connected to internet even thought im am connected to internet bia mobile data or wifi but i am not able to make payments to anyone and also whenever i open some feature of the app the white screen pops up and it remains there i am not able to see anything how can i use this app. If you zeta company get this review please do act upon it as soon as possible

Pathetic Customerservice

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elley0003
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2019-10-20
It’s been almost 2weeks now that that I literally have to struggle to speak up them as I am not able to login to my account as my previous company registered my wrong email and I requested zeta customer care to update my email. It’s been 3months now and still my issue is my resolved. And now after so many attempts whenever I call zeta,IVR tells me that “You are the called no.1, please wait while all agents are busy assisting other customers.”?????? Unfortunately I called up today again, now my call was on hope for 15mins and nobody answered my call. I called up yesterday, but the agent was drunk I guess, he was not able to answer my queries. Unfortunately I have forgotten the name else would have mentioned. All in all, I am having a bad experience with Zeta. It’s seriously a waste. I don’t know how people are managing with your Customerservice. I would have rated negative if I had an option here. Shame!!

Great application!

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amoldsingh
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2019-10-12
This is one of the best application designed for payment and orders. Kudos to the team who have worked on it.
If you wish to improve on something, please provide us with personalised card with name.
Thank you for making life better.

Swift and dependable

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Chinmay Kale
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2019-08-28
I have been using the zeta app for around 2 months now. I have not had any issues so far. The UI is simple and fluid. The transactions are successful each time and expense tracking and pin generation are some of the helpful features.

Crappy app and crappier customer service

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Ge.Thomas
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2019-02-13
When interacting with other third party apps like Swiggy, Zomato, etc the payments don’t work properly. The amount gets deducted from your wallet but isn’t credited to the third party thereby leading to a transaction failure. However, when you reach out to the customer service, they’ll claim that the third party was at fault and make you run around. In fact, it feels like a Sarkari office approach towards customer service where they make you run from counter to counter.
Unfortunately my company uses Zeta, otherwise I’d deleted the app and long forgotten it by now.

Poor Service by Kotak

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RahulD2001
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2019-01-22
App is good however it is usefull only if you are able to use it. Service provided by ground team is bad. They take forever to do a KYC after submitting documents twice. You will not get any response whether your KYC is successfull or not and If not what is the reason. and if you try to escalate this, then you will get same rata rtaaya jawaab "we are escalating this and till the time be patient". if they say 2 days make sure you ask them which year?They may mean 2 days aftr next year and god helps maybe even 2 days after 10 years.

My first impression is very bad!!

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HeMan:19
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2018-11-19
First it doesn’t feel like an mobile app, for most of the things (ex., merchant nearby search) opens browser site inside app, which is sort of awkward.
And my main problem is, app doesn’t give any of the merchants nearby details, It doesn’t work using local and even by giving merchant nearby search filter manually it does not show any merchant list. This a bit frustrating, I cannot know how accepts my sodexo nearby.
Note: I am using iPhone-6s, Zeta app version 2.26.1.

A few inconveniences need yo be fixed

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SusannaAntao
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2018-07-26
Hey,
The app is great however some vendors such Big basket for example at the time of delivery send us a zeta link to pay by Sodexo here’s where the problem is: When I click the link it opens in a web browser and does not redirect to the app. Because of this I need to enter the Sodexo card details every time and the purpose of the app is lost except to view receipts. Please help with a solution wherein the use of the app is extended to easy payments for all vendors.

Feeling good with Zeta

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RSKaipa
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2018-07-20
We used to have Sodexo coupons. I am not comfortable with the coupons. Later it was changed to Zeta card. This card is very comfortable to use for payments. One more advantage is even if you for get the sodexo card at home, still you can make payments if you have the Zeta App in your phone. I love this app

Bad first experience

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MSingla
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2018-07-18
I am new to Sodexo and just received my card. It said to activate your card through a website which I did and then download zeta app. I tried to login to zeta app with my mobile no. and when added my card details, it says your card is already linked to another account and you should logout and login with that account but the truth is i don’t have any other account and I only have 1 mobile no. There’s no option to login with email id.
To developer’s response: Where should I share my details? I am not going to share here publicly.

Issue resolved: Unable to pay with the new update

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Ashish_pandey
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2018-01-16
When you click the pay, a screen without any options appear. An iPhone 6s user. Please look into it asap.
Got a personal Call form the service sector of Zeta. The issue of resolved and one to one doubt was clarified. Thank you to the Zeta team.

The most practical app

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Insta wardrobes
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2017-11-20
Love the app as it’s very friendly but most of love how practical it is.
Uploading and claiming medical bills / food bills have never been this easy and it doesn’t stop there, Zeta express their corporate cafeteria solutions is the best and so useful. I literally don’t remove my wallet when in office. Thank you guys for making life better! 😉