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Description

Pluxee is a brand operated by Sodexo SVC India Pvt Ltd which is the licensed PPI entity by RBI. Pluxee is a fully digital provider of employee benefits and engagement solutions. We're in partnership with 11,000+ companies spanning public and private sectors. With a solid foundation of 25 years of expertise and trust, our employee benefit solutions are meticulously crafted with sophisticated technology, aimed at enhancing work dynamics and nurturing a highly motivated workforce.
At the heart of our digital-first approach lie two powerful suites: the benefits suite and the rewards & recognition suite. In the benefits suite, you'll discover an array of offerings – spanning meals, fuel, telecom, learning, well-being, and much more. Our celebrations & R&R suite boasts the celebrations card, perfect for festive gifting, and the rewards card, designed for ongoing rewards and recognition programmes. Both solutions are all neatly packed into a single Pluxee card and Pluxee India mobile app
These benefits can help you save close to INR 1,00,000. To have your company sign up for these exciting benefits solutions, please write to us at consumer@india.pluxeegroup.com
*Here's what you get with Pluxee India App*
Manage Cards: Manage your cards on-the-go, change PIN, block or unblock or enhance security for your card with your mobile app
Transaction History: Track spends and receipts on-the-go via the transactions feature
Exclusive offers: Access exciting offers and discounts on your favourite brands - all from one place
Quick, Easy and Secure Payments: Use multiple payment methods to make secure payments powered by Zeta technology. Simply scan & pay via QR codes at Pluxee-affiliated merchants or copy card details using ‘Assistive Touch’ feature for online payments
Dynamic PIN: No need to remember your card PIN. Generate and use a Dynamic PIN (valid for 2 minutes) from the Pluxee India app, to authenticate transactions online or on a POS terminal
Merchant Directory: Access the Pluxee Merchant directory for Meal benefits, with a simple tap on the Mobile App. You can even suggest an outlet to be added to Pluxee’s network
Shops: No need to have multiple apps on your phone. Place your order directly from the integrated apps such as Swiggy, Big Basket FreshMenu and pay instantly from the Pluxee India App
*Permissions required by your Pluxee India App:*
Pluxee India App requires the following permissions to provide you an amazing user experience:
Contacts: Used to send gifts and funds to your family and friends
Location: Used to enhance your payment experience and reduce the risk of fraudulent transactions
SMS: Used to enhance your payment experience for authenticating online transactions
Phone: Used to call support team from the app directly
Storage: Allows you to upload reimbursement bills (as per your company policy)
Camera: Used to scan merchant QR codes for instant and seamless payment experience
If you have any questions or feedback, we’re all ears. Contact us at consumer@india.pluxeegroup.com or call us on 022-6919 6919/ 022-4919 6919

What's New in Version 4.2.0

Enabling Pluxee Pro, a consumer membership program with unmatched benefits and offers like never before. Available for sign up exclusively for Pluxee consumers.

Seller

Name

BETTER WORLD TECHNOLOGY PRIVATE LIMITED

Information

Version

4.2.0

Size

102.4 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 13.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max

Languages

English, Hindi

App Store: Customer Ratings

All Versions

 4.1 (12,151 Ratings)

App Store: Customer Reviews

Worst App flooded with bugs

 – 
Aman Thakur Dev
 – 
2024-02-26
Too many bugs. Completely useless and frustrating experience . I’m a developer and I can develop far better app than this alone. Even after submitting feedback api fails and stuck in infinite loop of asking feedback. I can’t even check my otp because feedback page opens every time with no option to close it.

App is not opening

 – 
Siva Chandran R
 – 
2024-02-24
Version 2.36.0
I am unable to open the app; it gets closed automatically upon opening. I tried uninstalling and reinstalling, but it's still the same.

Good Experience

 – 
Srikanth Ba
 – 
2024-02-23
Version 3.3.14
Very easy to use, but limitations of store

Gg

 – 
Utkarshhhhhhii
 – 
2024-02-22
Version 4.1
Fgg

Awful App

 – 
]v[()rp}{3u$
 – 
2024-02-21
Version 3.3.6
App has a lot of bugs. There is a review wall where app asks whether user is enjoying the app or not. Apparently if you select anything other than ‘Yes’. The app doesn’t let you move past the review wall. Fix your app and maybe fire a few devs those are dragging you down eh?

Poor ux

 – 
hiteshpuri
 – 
2024-02-20
Version 4.2.0
This app is waste of time. This is my mobile because my company is paying few amount through this app. 100 of pop up every u open it with no close button

iPhone user

 – 
Divyang Panchal 92
 – 
2024-02-19
Not working in iPhone

Horribly made app

 – 
tanu1992
 – 
2024-02-19
The first thing I see after logging in is a popup to share feedback about the app. Even after providing feedback, the pop up doesn’t shut and I’m unable to see the pin.
Have not been able to use the app due to this for a few hours now. Horrible UI

App for what??

 – 
11GreenApple
 – 
2024-02-19
The main purpose of this app is unable to served due to its poor user interface and lag of of essential functionality,
For example,
Users attempting to log in for the first time are not able to successfully proceed using the app.
I tried logging in with email id,
OTP came into mail and it pushed me to verify mobile number, entered mobile number and the submit button wasn’t given, I thought otp can be auto detected and next page will be re-directed upon the correct OTP (No response app just got stuck there) had to force exit to home as there is a no way to go..
There exist a app named Zeta where everything was smooth. It did even offered a dynamic changing pin for a meal card(acted as a mini authentication app) now pluxee doesn’t even like itself to be used by anyone it seems. We have a balance but left unusable due to this unusable app interfaces.
This review is for saving other’s time !!
I tried a long back and faced the same issue, thought it got fixed this time, - disappointed!!

Not a properly design app

 – 
Neohuntsman
 – 
2024-02-18
For just one transaction, I am getting 9 push notification for it. What kind of madness is this???
Please have this corrected. Everytime I am getting this notification for it. It should be only one.

Not working properly.

 – 
jdp170781
 – 
2024-02-17
App is not getting open . Blank screen after clicking the app

Doesn’t work well with ios 17

 – 
trrruuu
 – 
2024-02-16
The pop ups and payment confirmation just doesn’t close which makes it difficult to use the app for next payment. By chance it will close automatically after few hours else you have to uninstall and install the app again. I did not face this issue before on ios 15 but since I upgraded, it is constantly happening

Pluxee

 – 
Ronny16472
 – 
2024-02-15
Easy to pay no late payments

One of the frustrating app

 – 
S4A6AT4
 – 
2024-02-14
App has been crashing on IOS for a while and Pluxee team proudly says it's a known issue and provides no fix. All the fancy marketing materials and promises ends with signing contract with corporate. Be better.

Bad service

 – 
udayraj giri
 – 
2024-02-13
New card is not being activated. Not getting any kind of support from customer care..

Does not open on 13 pro max

 – 
Ranjansh
 – 
2024-02-13
App opens and shuts in few seconds on its own…. Iphone 13 pro max .

Enjoying the smooth transaction

 – 
ajmerisa
 – 
2024-02-12
Want the network to grow so can be used at any food outlet as payment method.

Good service

 – 
sabaashek
 – 
2024-02-12
Comfortable to pay

Notifications Bug

 – 
Nipunny
 – 
2024-02-11
For every payment made, I receive about 7-10 notifications, giving me a sense that money is deducted multiple times. It’s been around for a few months now. Please fix it.

Jai shee ram

 – 
Zeeshan mulla
 – 
2024-02-11
Mashaallah

App crash

 – 
KILLORDIE12
 – 
2024-02-11
App crash all the Time

Not working app

 – 
Siddhi who's
 – 
2024-02-10
App is not opening , it crash immediately after opening .

Fix the bug

 – 
Viber@||
 – 
2024-02-10
After successful purchase, the app keeps notifying multiple times for the same transaction with title “payment completed”. These unnecessary notifications are really annoying and it is not a good user experience at all.

Inconvenient

 – 
Rahul25C
 – 
2024-02-10
Receiving 7-8 duplicate notifications when done any transactions since long may be around 6-8 months and surprised that its not resolved yet. It seems app and whole food card integration is not reliable. I wonder if even the PII data is secure or not.

Push notifications repeat several times after transaction

 – 
ahdangar
 – 
2024-02-09
Dear support,
Please fix the issue of notifications once I make purchase your app notify me 10-15 times about same transaction.
It’s really feel like i had borrowed money from you and not used my own balance

Each transaction you will receive 4 notifications

 – 
Shriiiiikant
 – 
2024-02-08
Please resolve issue I am getting 4 notifications for each transactions. Please also show amount and vendor name after successfully payment through QR code.

Too many notifications

 – 
sam911251
 – 
2024-02-08
Stop throwing 10 notifications for one transaction.

App crashes & doesn’t work

 – 
TN Sunil
 – 
2024-02-07
Issue in opening the App.

Worst

 – 
ragukannan
 – 
2024-02-07
Worst very few shops accept this card

App Crash

 – 
AAAgarwal95
 – 
2024-02-07
The app is crashing all the time.

Too many notifications

 – 
Mag 20
 – 
2024-02-07
Received 5 same notification for 1 purchase. Plz correct.

Safe

 – 
Achandrika
 – 
2024-02-07
Easy brezzy

App crashes on IOS

 – 
ViaannRaaj
 – 
2024-02-07
Whenever I try to open the app, it crashes. I am using IOS

Pathetic Service

 – 
Nitin953
 – 
2024-02-06
App is crashing from past 2 weeks and there is no fix update from past 2 weeks, As the name changed to Pluxee, it stopped working.
How long will take to fix this, Have you fired all your staff??!
Pls fix this asap

Smooth

 – 
Prashantgaur
 – 
2024-02-06
more transactions transparency can be added, can be more smooth UI

Too many Notifications

 – 
chiragbnmmkklk
 – 
2024-02-06
Too many notifications are coming after payment. Becomes irritating

Lot of notifications

 – 
I'm_7
 – 
2024-02-05
For a single transaction there are around 10 notifications. It’s getting quite annoying to receive hell lot of notifications for a single transaction

App crash

 – 
sooraj raveendran
 – 
2024-02-04
App is getting crashed

3 stars for making review a compulsion

 – 
Ramgskywalker
 – 
2024-02-04
Fair

appkeep crashing

 – 
Amanjakhar
 – 
2024-02-04
app keep crashing on my iphone after sudexo name got changed to pluxee. i’m running latest version of os and app but as soon as i open the app, it crashes.

App not opening

 – 
Sunil Lanke
 – 
2024-02-04
App not opening on iPhone 15 after app upgrade, please resolve the issue, as cannot use the app.

Good for tax benefits

 – 
Khan-18 August 2015
 – 
2024-02-03
It is very useful and very convenient.I am very happy with customer service also.

One activity and repeated notifications

 – 
Adikv94
 – 
2024-02-03
No idea why there are 9 notifications after one purchase on the card. It’s way too annoying.

Pluxee card not working

 – 
Amit Money
 – 
2024-02-03
It’s regarding my RBL Bank Pluxee Card and application is not working properly. While touching it, it’s getting closed without working !!!!!

Worst App

 – 
MohammadRIYAZ
 – 
2024-02-03
This app is one of the worst I've encountered. I don't understand why they have developers and testers contributing to this frustrating experience.
Grow up a bit; using Paytm yourself and spare us this terrible app. Bakkkk

Doesn’t work in IPhone 15 max pro

 – 
Buddybang
 – 
2024-02-02
App crashes when opening in IPhone 15 pro max

App Crashing

 – 
Ambuj Sinha
 – 
2024-02-01
The app is crashing just when I am trying to open the app.

Excellent App !!

 – 
Delu M
 – 
2024-02-01
Very comprehensive and useful! Love it !! Recommended for anyone and everyone

Great app

 – 
Nasiramd
 – 
2024-02-01
The app is user friendly

Great app

 – 
Raj1856
 – 
2024-01-31
Easy pay option just share otp money will be deducted and offers are great 🤞🏻🤞🏻

Awesome

 – 
Jaysheel K
 – 
2024-01-30
A very seamless and great experience when it comes to doing transactions. Best part is that it offers paying from app as well as card so no need of carrying your card everywhere ( recommended to carry it when using it in poor network area)

Annoying pop-ups

 – 
xeepak
 – 
2024-01-07
I use this app for literally one thing, getting the OTP for Sodexo payments. Earlier this worked fine, but now there is some annoying pop-up about my last transaction or account top-up which takes a few seconds even to dismiss. Just now I had to quit the app and open again because the app got hung after the pop-up was dismissed. The app’s name change is also confusing, because now when I see Sodexo, I have to open Pluxee. Several times I would forget the name of the app.
These new changes are very annoying!

Zeta was good. Pluxxee is just full of Ads

 – 
HodorBhai
 – 
2023-12-15
Open the App you’ll find random Ad. Gets even clicked at times when in hurry.
Also, if you submit negative on their app experience it says ‘Error, try again later’ and then freezes your app until you click on Yes.
Developers: Why even bother creating a feedback thing when you can’t take No for an answer.

Telecommunication Card - Poor Service

 – 
Anand B S
 – 
2023-12-13
Sodexo / Pluxee always give bad service when it comes to telecommunication card. Every time I call customer care they won’t be able to resolve it at all and all they do is ask me to wait for week or 15 day for reversal of funds. Every time I recharge it just does not happen and amount gets deducted. Facing this issue from last 6 months (was better previously) but no one is resolving and it is really giving a bad service and not acknowledging any complaints of the customer. One representative recently said I cannot tell you why recharge did not happen. Nonsense!

Getting multiple push notifications for each transactions

 – 
Nitishshm89
 – 
2023-12-05
App is good for making online transactions.
Suggestion: There should be feasibility to open app directly from 3rd party apps to approve the transactions.
Bug: There is an bug in app, i’m getting multiple push notifications for each transaction in every few seconds. Pls resolve this, it’s very annoying.

Doesn’t have the courage to accept feedback

 – 
KaverappaCJ
 – 
2023-11-27
I am having really bad experience in this app. Make one transaction and i get 8-10 notifications of same transaction. And today when i open the app, it asks if am enjoying or not when i click no and try to submit feedback, it doesn’t take. Always comes with pop up saying something went wrong. And it is also not allowing me to close the feedback and continue with app. Very pathetic!!!!

Basic functionality broken pathetic support

 – 
potley101
 – 
2023-10-26
I have been trying to login but unable to login because the system can’t find my account even though i have one. When j go do reset password it completely breaks failing to get otp and the all shows “something went wrong” I haven’t been able to pay for my meals for past two weeks :( Contacted support team they came back with some verification of card but i cant access the info because I can’t log in. At this point i am hungry and sad because I can’t pay for my meals. I mean how can you design functionality and launch it live when the UI buttons dont even respond. Utter failure from the engineering team. I am shook. 😒🤦

Average App

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AditeeXR
 – 
2023-10-23
When the phone is upgraded, it requires us to reinstall this app. I wish this app sent a notification about the same. It just kept crashing after a device upgrade and I assumed it was because the device was unsupported. Reinstalling the app solved the issue.

Worst app in the history of apps!

 – 
yazzattaa
 – 
2023-10-10
The app is absolutely pathetic to use, further the service provided by Zeta/Sodexo and now Pluxee is definition of terrible customer support. It’s been 2 months and they have yet to get in touch to solve my login issue where it says “something went wrong - contact support”. I DID. 2 MONTHS AGO! And multiple times since. I hope this company fails because it feels like their tech and SOP’s are written by a child. Not acceptable at this level.

Company HRs shouldn’t bother with this app

 – 
HithereT
 – 
2023-09-30
Even opening a bank account with a red tape infested govt bank is infinitely easier than getting your Sodexo card activated. The mobile app is funnier. Best of luck navigating the app for trying to do a simple task like finding your account balance. Surprising they couldn’t find a better developer in this day and age. After struggling with it, had to delete the app. But even more worryingly, soon after installing the app and bring forced to accept cookies, I got a call soliciting some investment scheme. Yeah, be careful with this app.

Very disappointed with rebranding

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p92k
 – 
2023-09-28
I used to love this app for its sleek design and user-friendly interface. However, the recent rebranding has been a major letdown. The new colors are not visually appealing and the previous ones were far better. Moreover, there's a significant readability issue with the text, making it difficult to navigate and use the app comfortably. Please consider revisiting the design choices to improve the user experience.

Domino’s Pizza

 – 
Beerappa Chandaragi
 – 
2023-07-08
I always like pizza wherever I go, and my small daughter was 1.5 years old, she is very excited whenever we visit the Domino’s. And she always speak like want pizza want pizza like this encourages us every moment. I would like thanks to Domino’s owner personally due to they are made happy to my daughter and my family.

Pathetic app and pathetic website too

 – 
Frustrated person21
 – 
2023-07-03
I recently received my multiple benefit card from Sodexo and have been trying to log in to their website for almost a week now. Its not even taking my email address which as per the document has been registered with this meal card. Cherry on the top, if I try login to their app, it wouldn’t let go beyond the phone otp and keeps throwing an error that something went wrong. God know what went wrong because clearly zeta doesn’t know. Zeta does provide phone number and email address to contact them where the number doesn’t connect and no one responds on the email address

About Website

 – 
hagsbshak
 – 
2023-06-18
Am not able to complete my Full KYC through website it gets stuck while uploading Aadhaar Card zip. on last page there is no option to proceed further and Aadhaar is also not uploaded please fix it
App is awesome and working perfectly

Zeta login issue

 – 
Ayushishome
 – 
2023-04-12
Unable to reach out to their customer care I tried emailing them multiple times for past 5 month now, no one is replying and their customer care number is always busy, only one number, my current mobile number is attached with previous employer email which doesn't exist now, I want to login but password is mandatory and I tried forget password I can't get details form previous email hence unable to login and can't attach new email address
Please look into this my sodexo amount is piling up and I am unable to use it

There must be a way to copy the

 – 
fate twister
 – 
2023-03-24
I find it once entered quite fast but if they could also find to copy the number so that we could enter it when the payment is made for the first time would have good to have feature just like one card feature

4-Stars due to restricted use

 – 
Rajkiranvlogs
 – 
2023-03-12
Its a great benefit from employers for the employees . But in real world it is only limited to few supermarkets and not all restaurants. They are available on swiggy and zomato but in real world if we go to a shop to buy an eatery, they dont take sodexo nor sodexo apps lets us scan and pay there. But overall a good one for worl from home users to order from swiggy and zomato as much as needed.

User friendly

 – 
Sajid Ali Banka
 – 
2023-02-10
The app is very user friendly and payments are always hassle free n quick. Moreover the passbook is also simplified for a user to have a look at and understand transactions with ease.

Irritated by this App

 – 
AroraSanjeev
 – 
2023-01-22
I’m really fed up using the app in my new Apple device, which shows it is compatible but not able to re login using my phone number. It accepts all credentials by stuck when entering the mobile Number, after entering received OTP, do not accept and show some thing wrong.
Really couldn’t use the balance amount which were credited as part of my Salary and don’t get any support from the customer service team. Pathetic customer service of the application and total insensitive towards customer service, thankless application and thankless service team.

Unable to Login

 – 
hzhdheksnsbdbf
 – 
2022-11-02
My present phone number is registered with my previous employee email id and I have dropped an email nearly 3-4 times asking them to change my registered email Id but these people don’t care to respond on email. I cannot use my Sodexo meal pass allowing me to spend money given by the company. I have to bear the expenses for food because of their lack of communication and irresponsibility. Atleast have the audacity to acknowledge and respond back on emails and this is not how you give client service.

Very poor service, not resolving problem

 – 
bhartiprash
 – 
2022-08-28
Past from two months we are behind sodexo but till now no response in call and also in email, Our card got renewed but they didn't activate the card yet, we are calling daily but no response in phone and email, Even our money we can't use, they making fool by giving reason, Why so much complicated to activate new card automatically. We immediately need your senior person number who can resolve our issue without dragging,,

Not able to login in to app

 – 
bhageshk
 – 
2022-08-19
I have changed my phone and now I’m trying login into the app.. it gets stuck at the phone number verification. The OTP is received but on entering it, an error something went wrong please try again is shown no matter how many times the OTP is resent the error remains same and it doesn’t pass. I’m not able to use card from past 2 months. I have dropped mail to support so many times but there is no reply. Customer care number does not pass through ivr

Unable to login and long queue if we call customer care

 – 
har@5305
 – 
2022-07-29
The service from Sodexo is pathetic. I received my card ~2 months back from my company, till now I haven’t been able to get Sodexo card activated. In website I’ve activated the card but in mobile app I couldn’t able to login though I input the OTP.
I tried reaching to customer care on 28-July, I was 30th in the queue to speak with customer care executive. After patiently waiting for ~18min, some one answered my call and the next second they put my call in mute. I waited for 5 more minutes, but no one answered.
I think Sodexo should bring back the physical paper book coupons only if they don’t have capability of a good customer service.

Inconvenience needs to be resolved ASAP

 – 
Mable Thomas
 – 
2022-07-27
This is in regards to The Zeta Meal card . I am unable to login my Zeta. Even after sending several of emails Zeta is not even making an attempt to contact me. I am facing issues to relogin to my Zeta app on a new device. First of all not accepting the passwords, after doing forgot password it says Emailed ID not registered, Then trying to retrieve with Contact no , it says Number not registered. It gives a contact and email to get in touch with us. No. Is not reachable and emails are ignored by Zeta team. How do I get my issue resolved????? Just received 1 email from Mittal Karia on 19 Jul, saying our agent will get back to you within 24 hours. No revert back till date… This is getting soo dayum irritating…. Soo much of inconvenience to pay for meals in the Company. This is totally not acceptable. That the purpose of the meal card is not getting utilised for what it has to be used….I want this resolved in anyway by today. The worst customer Service ever!!!! no doubts the meal card is amazing but the Customer Service and Response by The team of Zeta is Zero or even Negative Rating!!!

Please give option to enter amount with decimal point

 – 
shembekaratul
 – 
2022-07-21
Under Telecommunication Card while paying postpaid bill, no option is provided to enter amount with decimal point. Either we have to pay less amount or extra amount. Please give option to pay the exact amount with decimal point.

Negative experience

 – 
unspecified_app_user
 – 
2022-07-04
Not sure if writing this is even worth but here is my experience.
Close account option doesn’t work. Keeps throwing nginx error.
Also when user tries to register, it stops responding at the final step.
These are all black box testing failures.
Please improve this for better user experience and if possible include white box testing as well

Extremely Pathetic Service & App

 – 
AnushkaT9713
 – 
2022-05-21
I have been trying since two week to get my card added to the app and it is miserably failing. I get messages as Temporarily disabled as per RBI guidelines or OTP expired try a new session or number already associated with account. I keep getting new messages and I’m honestly so confused at this point. I have written multiple emails to Sodexo and zeta but none of them have replied. I try to call the customer care number it never connects. I honestly do not know what to do at this point. I am very very frustrated. This has to be the worst customer experience and service I have faced. I would never recommend this to anyone. Please try and help resolve my situation.

This is a perfect example of forced digitisation

 – 
Dhairya.d.desai
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2022-01-09
I’ve been using sodexo since the days of the voucher books. Life was easy then and we could actually use the those coupons. The card and the app made sure the essence and the motive is royally screwed up. 90% of the time, the app doesn’t even boot up or gets hanged. To make matters worse, even if by chance it does display home screen, getting pins is really a matter of luck. The stars have to align to make sure you get the pin and you can actually use your card balance. Especially on weekends. I’m seriously considering dropping out of the program along with my team and colleagues.

Embarrassing experience!

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Joseph.anto
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2021-12-15
It was a very humiliating experience with my Sodexo card. There are only handful merchants which accepts this card and to avoid any last minute surprises I checked in your Sodexo app whether Bikanerwala Janakpuri accepts Sodexo or not. After making sure that it accepts Sodexo, I went there and tried paying my bill. The merchant's POS machine showed that I have insufficient funds. I tried it twice and it showed same error both the times. I asked him whether they accept Sodexo or not and he showed me previous receipts of Sodexo showing me that they do accept and he very well know how to use the card in their POS machine. I then tried calling your stupid customer care number in the store itself but thanks to your "outstanding" customer experience efforts, it took 15 minutes to get your executive on call and attend my concern. Some one should learn from you to how to efficiently humiliate your customers as well as how to provide a below " 0 - Very Dissatisfied" customer service support!

Customer experience on Sudexo

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Deepak Dhyani
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2021-11-22
Hi Team,
Sudexo provides better facility to avail benefit of card and purchase/buying anything which helps me to save time and flexibility via using card.
Would like to suggest Sudexo team to approach more companies to Integrate Sudexo like. Big Bazar, DMART etc. to get much better experience.

Not able to link transactions

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sudarsunperu
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2021-09-18
The looks fancy and all but does not have some basic functionality right.
Coming to the problem at hand. Last two days I'm trying to link a transaction to my claim but it does not list any transactions. It just keeps showing the loader symbol forever.
It's not easy to raise claims and keep track.
- no unique ID is shown in each claim. When I call customer care I can't talk about 1 specific claim as there is no ID to it
- after I raise a claim if I look at it, only the photo proof is shown. The amount and the linked transaction are never shown.
Looks like the user will have to remember which transaction claim was done and which transaction yet to raise a claim

Bad experience

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xcft09$&76
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2021-08-12
I am unable to use the zeta app. Every time I try and login it shows some error. It’s been 5months I am facing this issue. However, Sodexo did send me the physical card but even that doesn’t work for me. I have reset the pin, still it displays same error. Not sure how do I fix the issue. Everyday I spend more than hour to call the customer care to resolve the issue still no action has been taken till now. They keep on suggesting same alternatives to resolve the issue on call and if I write an email they direct me to customer care contact. I am fed-up of following this recurring cycle of unprofessionalism.

No response from customer service

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ramananaa
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2021-06-23
My employer has tie up with sudexo or zeta to provide meal coupons. Recently zeta card has been replaced by sudexo coupons and I was supposed to get new physical sudexo meal card. But it’s been 9 months I have never received any card . I called CustomerCare more than 15 times every time they say case is open and give the same SR number. No one will ever look into it. Customer service just don’t care. Only choice is stop taking meal coupons from employer. Atleast reduced customer usage may allow to look into the issue.

Pathetic customer experience

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Sagar Saglani
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2021-06-16
I had very pathetic experience with Sodexo, earlier i was using Zeta and had no issues in last 2 yeras.
First of all its not available everywhere like Zeta, secondly on the shop where it is avaialble i had to pay 4% extra amount of total billing.
Why on earth anyone would pay 4% extra amount for buying grocery plus i was not getting any discount if i pay through Sodexo.
With such a bad service i have decided to opt out of meal voucher and discontinue Sodexo.

Pathetic support and worst customer care service

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ZETAworstAPP
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2021-01-27
The WORST meal app available in India. No proper handling of cards and customer service. Their customer care number never works and if it will connect, as soon as you press 9 to talk to a customer care agent it will disconnect automatically. And in chat option, your queue number always start from a double digit and when it comes close to 2-3, the chat window automatically closes and says PLEASE TRY AGAIN after waiting for ages in app.
I seriously recommend not to use this service and request some third party agency to take strict action against a bunch of fools sitting their just to provide a service which is very easy to provide.

Its been 8 month I haven't received my zeta sodexo card yet very bad

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palak rathore
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2020-12-30
Hello you guys, the service of your is unexpected ridiculous. Its been 8-9 months now I had been issued this card and yet by after requesting calling you guys still I have not received my physical card yet, what are you guys up to, I will never suggest this zeta card service to anyone you are unexpectedly worst you didn't listen to your customer issue and never try to solve them as well
Very bad you guys very bad worst service
Very much disappointment I am sorry you guys do not value your customer and never listen to there query
Very bad service poor service
Very bad Very very very very very bad

Zeta FRAUD by RBL (Ratnakar Bank) Yes

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ShivKumar Gurram
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2020-09-26
First thing,
Zeta is from RBL which is RATANAKAR BANK LIMITED (1st fraud on running business in India on the name Royal bank of Scotland) 😜😝😛 I have Zeta app and card. But after lockdown I can’t use it and RBL bank (Fraud RATANAKAR BANK customer care numbers are not working (2nd FRAUD) due to Covid and when I send email it get response after 1 week (I don’t think I can Kee eye on my mails) 3rd FRAUD ..... I have more then 7k in Zeta (FRAUDS OF RBL) account which I can’t use and always says technical error. And remember RBL is RATANAKAR BANK LIMITED one of the worst rated bank.
NOW we should write to our company HR that we don’t want FRAUDS OF RATNAKAR and will withdraw our company account from FRAUD ZETA👍👍👍

Terrible App & Customer Service

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rasikapande
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2020-09-18
A terrible application and even worse customer service. Unable to log in and causes a loop - my email needs a phone number and they confirm that my phone number is already using an account but when I try to log in using my phone number it results in an error. Can’t even use their app to chat with support because I need to be logged in/ phone number is no longer receiving calls and their suppprt email is just an auto-response. Been 10 days since my benefits with the company have been held up.

Worst customer support

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ashi453
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2020-02-14
If you forget your password or not able to login due to any reason zeta has worst customer support even bots reply better than zeta folks they don’t know their product and have no clue what you can do even to reset the password.

Facing issue on payment using app

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AparanaBhatt
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2020-02-12
I am facing issue while making payments from zeta app when passcode is asked as it does not show complete passcode screen and I can’t type the passcode where as it works when faceid is enabled . I am facing issue on IphoneXr with software version 13.3.1 .
Other than that app is fine and works flawless .

App not working properly, waste of time.

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Sivarajs
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2019-11-26
It’s been 2 days since our office started Zeta for cafeteria but it is not working as they say. Very slow backend updates, lots of payment failures. You can’t cancel the order even if you accidentally ordered anything, even before vendor accepts the order.
Reverse money to bank option is not working. I don’t know how I’m going to get my money back. There is no option in apps help section for reverting money to bank.
Overall this app is not useful, it is not working as they say. Had to spend more time than standing in que to get your food.

Pathetic Customerservice

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elley0003
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2019-10-20
It’s been almost 2weeks now that that I literally have to struggle to speak up them as I am not able to login to my account as my previous company registered my wrong email and I requested zeta customer care to update my email. It’s been 3months now and still my issue is my resolved. And now after so many attempts whenever I call zeta,IVR tells me that “You are the called no.1, please wait while all agents are busy assisting other customers.”?????? Unfortunately I called up today again, now my call was on hope for 15mins and nobody answered my call. I called up yesterday, but the agent was drunk I guess, he was not able to answer my queries. Unfortunately I have forgotten the name else would have mentioned. All in all, I am having a bad experience with Zeta. It’s seriously a waste. I don’t know how people are managing with your Customerservice. I would have rated negative if I had an option here. Shame!!

Crappy app and crappier customer service

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Ge.Thomas
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2019-02-13
When interacting with other third party apps like Swiggy, Zomato, etc the payments don’t work properly. The amount gets deducted from your wallet but isn’t credited to the third party thereby leading to a transaction failure. However, when you reach out to the customer service, they’ll claim that the third party was at fault and make you run around. In fact, it feels like a Sarkari office approach towards customer service where they make you run from counter to counter.
Unfortunately my company uses Zeta, otherwise I’d deleted the app and long forgotten it by now.

Poor Service by Kotak

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RahulD2001
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2019-01-22
App is good however it is usefull only if you are able to use it. Service provided by ground team is bad. They take forever to do a KYC after submitting documents twice. You will not get any response whether your KYC is successfull or not and If not what is the reason. and if you try to escalate this, then you will get same rata rtaaya jawaab "we are escalating this and till the time be patient". if they say 2 days make sure you ask them which year?They may mean 2 days aftr next year and god helps maybe even 2 days after 10 years.

My first impression is very bad!!

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HeMan:19
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2018-11-19
First it doesn’t feel like an mobile app, for most of the things (ex., merchant nearby search) opens browser site inside app, which is sort of awkward.
And my main problem is, app doesn’t give any of the merchants nearby details, It doesn’t work using local and even by giving merchant nearby search filter manually it does not show any merchant list. This a bit frustrating, I cannot know how accepts my sodexo nearby.
Note: I am using iPhone-6s, Zeta app version 2.26.1.

A few inconveniences need yo be fixed

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SusannaAntao
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2018-07-26
Hey,
The app is great however some vendors such Big basket for example at the time of delivery send us a zeta link to pay by Sodexo here’s where the problem is: When I click the link it opens in a web browser and does not redirect to the app. Because of this I need to enter the Sodexo card details every time and the purpose of the app is lost except to view receipts. Please help with a solution wherein the use of the app is extended to easy payments for all vendors.

Bad first experience

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MSingla
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2018-07-18
I am new to Sodexo and just received my card. It said to activate your card through a website which I did and then download zeta app. I tried to login to zeta app with my mobile no. and when added my card details, it says your card is already linked to another account and you should logout and login with that account but the truth is i don’t have any other account and I only have 1 mobile no. There’s no option to login with email id.
To developer’s response: Where should I share my details? I am not going to share here publicly.

Issue resolved: Unable to pay with the new update

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Ashish_pandey
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2018-01-16
When you click the pay, a screen without any options appear. An iPhone 6s user. Please look into it asap.
Got a personal Call form the service sector of Zeta. The issue of resolved and one to one doubt was clarified. Thank you to the Zeta team.

The most practical app

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Insta wardrobes
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2017-11-20
Love the app as it’s very friendly but most of love how practical it is.
Uploading and claiming medical bills / food bills have never been this easy and it doesn’t stop there, Zeta express their corporate cafeteria solutions is the best and so useful. I literally don’t remove my wallet when in office. Thank you guys for making life better! 😉